Ipod not recognised on either of 2 computers

My ipod is not recognised by windows or itunes.
Tried it on my friend's computer, and again not recognised by windows or itunes.
ipod plays ok, so I assume there's a problem with the USB port on the ipod itself.
Not found any useful help on the support site.
I don't imagine this can be repaired - any ideas?

cec2010 wrote:
Success! I reset my ipod (menu + center) and restarted my laptop, and now my ipod connects again.
Have you tried that?
THANK YOU! I have spent 4 hours doing everything the website said, including unistalling all of Itunes versions, going into Hardware Update, going into My Computer and "managing" it, emptying my TEMP folder, and finally I had the massive brainstorm to go into the discussion board, and reseting the iPod did it! You are a savior!
BTW, to the poster who asked if the new version did it. Absolutely. I downloaded it last night and everything gave up the ghost immediately after.

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I have airport express but it is not recognised by either my macbook pro or my ipod on my wireless network. It does not show in airport utility. Might I not have an airport card?

I have airport express but it is not recognised by either my macbook pro or my ipod on my wireless network. It does not show in airport utility. Might I not have an airport card? How would I know. Airport utility in my mac says no other devices connected.

I have airport express but it is not recognised by either my macbook pro or my ipod on my wireless network. It does not show in airport utility. Might I not have an airport card?
If both your MacBook Pro and iPod are unable to "see" the Wi-Fi network provided by the AirPort Express, it is most likely NOT that you are missing an "airport card," but the Express may be the issue instead.
One quick test is to see if either device can "see" other Wi-Fi networks. If they can, then you can definately rule both of them out as the issue.
By default, the AirPort Express will broadcast an unsecured Wi-Fi network with a network name of something like: Apple Network NNNNNN. Can either device see this network? If not, then I would recommend that you perform a "factory default" reset on the Express, and then, check again.

TS1369 ipod not recognised on pc or in itunes tells me to format disc k then windows wont do it

when i plug ipod in it is not recognised in either itunes or pc

I had the same problem... where the updater software couldn't even recognise the iPod. I took my iPod to my roomates computer who doesn't have the latest iTunes installed and voila it worked fine... so I figured it must be the software.
I uninstalled all the software including iTunes and the iPod updater program. After I did that, I re-installed the software using the original cd that came with my iPod. When I did that, the iPod was restored and it now works.
If you are having this problem, and did this and it worked, do not try and transfer your music back to your iPod using the latest version of iTunes. I think there is something buggy with the latest update that is causing a lot of problems with people's iPods. I honestly have my iPod sitting in a drawer with no music, waiting for another update from Apple.

Ipod shuffle 2 nd gen itunes 9 ipod not recognised (windows 7 64 bit OS)

Hi
I see that others are having issue. My problem is that I have windows 7 ultimate installed (64 bit) along with itunes 9 (64 version) . When i plug in my ipod shuffle 2nd gen 1gb I get the following message " the software required for communicating with ipod and mobile phones is not installed properly. Do you want Itunes to repair this for you?'
Say yes reboot - same error message .Connect ipod not recognised.
Have reinstalled itunes 9
Have also uninstalled itunes and reinstalled
gone to portable devices under device manager to update drivers still issues
Is anyone getting the same error message and is there a solution
really frustrating !!!

I'm having the same kind of problem and haved tried pretty much everything my self. We have two computers. One with Vista and the other with XP pro. We have three iPods.
80g video, Touch first generation and touch second generation. Everything works fine with the first two, but windows cannot find the driver for the 2nd generation touch. Altough all drivers seem to be installed. The problem started with the Vista computer. I've uninstalled and re-installed everything and nothing works. Took everything on the XP computer, and the 2nd generation touch is still not recognized.
Of course I-tunes is up to date and all drivers as well.

IPod not recognised by windows iTunes

iPod not recognised by windows 8 computer.
After I recently updated iTunes I plugged my iPod Touch 4th Gen into my windows 8 desktop.
It was not recognised as an iPod by iTunes, only as a storage device in MS Windows.
After much searching I identified the problem was there was no apple mobile device USB driver installed.
I searched for … devmgmt.msc
Which opened the Device Manager
In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.
So I Right Clicked on ‘Apple iPod’ and left clicked on ‘Update Driver Software’.
Then ‘Browse my computer for driver software’.
Browsed to this location … Windows (C) / Program files / Common Files / Apple / Mobile Device Support / Drivers /
And then clicked on ‘usbaapl64’
It installed the Apple mobile device USB Driver, as it should have done already, when I recently updated iTunes.
Could someone check the above to see if I have described the problem and the solution correctly.
Thanks. Chris KV

OK, update to try to provide a clearer description of the problem and solution that worked for me.
Problem.
After I recently updated iTunes I plugged my iPod Touch 4th Gen into my windows 8 desktop. It was not recognised as an iPod by iTunes, only as a storage device in MS Windows. After much searching I identified that there was no Apple Mobile Device USB driver installed. Without the driver Windows did not recognise the Apple iPod when connected via USB.
Solution.
I needed to use the Windows Device Manager, so I searched for … devmgmt.msc (You need to include the .msc) and clicked on it, which opened the Device Manager in a new window.
In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.
So I Right Clicked on: ‘Apple iPod’ and left clicked on: ‘Update Driver Software’.
Then clicked on: ‘Browse my computer for driver software’.
Then clicked on browse and drilled down to the following location on my hard drive:
C:\Program files\Common Files\Apple\Mobile Device Support\Drivers /
And then clicked on ‘usbaapl64’
This installed the Apple Mobile Device USB Driver.
Now Windows recognises my iPod again.
PS. I can’t remember if I had to restart the computer once the device driver was installed. But if the above doesn’t work for you, then at the end, try restarting to see if that finishes the installation of the device driver. Good luck
ChrisKV

My iphone is not recognised on either my computer (windows 7) or in the latest itunes that i downloaded. It was recognised for a short time but windows media player asked to open my pictures and i clicked ok. I also started downloading the newest software

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Any help please

The ONLY program you need for an iPhone on Windows 7 is iTunes. Remove whatever the other program is, then remove and re-install iTunes as diesel vdub recommends.

IPod not recognised and nothing is working.

After six months of working beautifully, my 5th gen iPod is not being recognised by iTunes or Windows. The "do not disconnect" icon doesn't even show up. I've tried all the solutions in the other thread on the topic, but they don't work; I can't restore the iPod because it won't show up in iTunes; I can't restore the drivers because it doesn't show up in Windows. I've tried connecting in disk mode and to other ports on the computer, same result. I've also tried connecting it to other computers running Windows and it isn't recognised on them either. Is there anything I can do (some way of restoring factory settings without connecting to iTunes, maybe?) or do I have to send it back?
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5th gen iPod video Windows XP

Try getting this article from Microsoft on detect USB thumb drive, Apple ipod or external disd drive.
http://support.microsoft.com/kb/925196

Ipod not recognised in itunes or my computer - and no 'devices' option

I am in Windows XP, 'My Computer' doesn't recognise my iPod and neither does itunes. Please can someone help!?!
I have 60Gb colour screen ipod (but not video ipod) and has worked for the last year approx since I had it, always used to update automatically as soon as I plugged iPod into the computer. I had been using an old version of itunes until last night I was finally told that in order to continue to purchase music from itunes I have to download the latest version (itunes 7.02). This downloaded fine but today went to sync my ipod and get the new music/podcasts on my ipod and I can't seem to get itunes to recognise my ipod at all.
I don't have a 'devices' option (just Library, Store, Playlists), no iPod symbol and 'Sync ipod' in 'File' cannot be selected. Can't find ipod in My Computer either. All it does is charge when I plug it in, even though battery is already fully charged!
I have tried restarting computer, plugging in ipod before starting the comp, uninstalling and re-installing itunes, checking in 'run' etcetc
Please help...can't put any of my music on to my ipod
Thx
Rachel
Windows XP

Just in case this problem is affecting anyone else - I have since found the following post by 'Thegua' and it has worked so thank you so so so much!!
(I only had to get as far as reinstalling my iPod, didn't have to continue on to doing the 5Rs, and I didn't lose any music) THANK YOU THANK YOU!!!!!.....
The solution 2 ur problem is the ipod 5R's . u will need 2 reset ur ipod and if possble reinstall de ipod and itunes softwares. but first u will need 2 try reseting ur ipod , it will not delet the songs on ur ipod, it refreshes ur ipod. try that first. move de hold button near de earphone hole. it has a red sign. move that switch back and forth about three times and press de select button (middle ) and the menu button all at de same time , then hold dem both until u see de apple logo appears (apple sign). the release all buttons, ur ipod is reset. if this work then do the 5R's.to know wat de 5R's are go to apple.com and u will see it at de left hand corner of ur screen. it is five steps that will correct any problems u r having with ur ipod. it should correct them. it involve resetting ur ipod, restarting ur computer, reinstalling ur ipod and itunes softwares and runing de updator files, and all that. try it, if that dont work it means u will have 2 send the ipod 4 repairs.
Windows XP

Ipod not recognised by iTunes or My Computer

Initially I successfully linked my ipod to iTunes and the iPod screen displays "Do not disconnect"
This time I have connected my iPod and it doees not display the "Do not Disconnect" symbol.
iTunes does not recognise the iPod. My Computer does not recognise the iPod.
I have reinstalled iTunes. I have reset my iPod.
The iPod also works on another computer without any problem.
I tried the Network drive solution listed on this site but Disk Management does not list the iPod either.
I do not know what to do now?

I seem to be having the same issue as Neurovir. My computer and iTunes recognize my year-old 1st-Gen 512MB Shuffle, installing a Disk Drives >> "Apple iPod USB Device" driver AND a USB Controllers >> "USB Mass Storage Device" driver when I plug it into the USB port. But when I plug in my 5th-Gen U2 iPod with Video, it comes up in the Windows Device Manager as /!\ Other Devices >> "iPod" and runs the Found New Hardware Wizard. The wizard cannot find drivers for the iPod, nor will it let me chose the drivers to use, even though I know exactly which ones I want it to use. iTunes also does not recognized that an iPod was connected to the machine.
I tried both my Shuffle and my iPod in another computer, and both were recognized by Windows and iTunes. I looked at the driver versions that that computer uses, and they are the same versions my computer uses when I plug in the Shuffle.
I originally was trying to find Apple drivers for Windows XP on this site, but I see that I don't need them -- because they are on my machine, I simply cannot get XP to recognize the iPod as a device that needs the "Apple iPod USB Device" and "USB Mass Storage Device" drivers.
Homebuilt Windows XP 2GHz A64 2GB RAM

Ipod not recognised by anything! Help!!!

I am running Windows XP and have a iPod click wheel.
iTunes (6.0.5.20) will now not recognise it; and neither will the updater. I have reset my ipod, but still no joy. When I try the updater, a pop up box called Autoplay comes up and it looks like it is searching for something.
I then read some posts and put the ipod into Disk mode - this then made it recognisable by the updater and I tried to restore. However, after a while, it stopped and I got a message "Cannot mount iPod".
Since then, the updater will not recognise the ipod, even in disk mode.
I think the error started when i got a message saying that one of my files (can't remember which) was corrupt (at this point, itunes was recognising the ipod); i then took the cable out and put it back in again, and it looked like all the songs on my ipod were being updated (as if just being out put on). Perhaps foolishly, I took the cable out again, and although it looks like I have 12,000 tracks on the ipod, many of them just skip over as if they are not there....
please help!
thanks

As you now realise unplugging the cable is not a good idea. What you should have done (in the first place) is to have either run the updater to restore (which wipes all the files on the iPod and should fix the filesystem) or run chkdsk (which may have prevented the problem getting worse). When a bit of a filesystem is damaged it tends to spread, if you fix it then it generally goes no further. Try putting the iPod into disk mode and use chkdsk to fix it. You need to use the /R (or at least the /F) parameter to fix it (e.g. Chkdsk I: /R, I: is the drive letter windows has allocated to your iPod).

Ipod not recognised by finder, updater or itunes

whilst updating my ipod (older version 30gb with dock) with my mac last night (power mac G5) - there was a problem which meant that i had to restart the mac. now the mac doesn't recognise the ipod (not seen in finder or itunes) and i can't restore it, because updater doesn't see it either. the ipod software doesn't see the music either, although it must still be there as the "about" section in settings tells me that there is still alot of usage of the memory. any help with this would be gratefully received.

Have you been through these?
USB drivers are not installed properly or are out of date.
iTunes 7 doesn't recognize the iPod.
iPod not recognized on a Windows laptop.

Ipod not recognised - tried absolutely everything

My ipod is not recognised by windows or itunes when I connect it via the USB cable to my PC. If the ipod is off upon connecting it will turn on but will not change to the 'do not disconnect' screen and doesn't appear in my computer. The socket therefore is ok as it will also charge fine via a mains charger.
I have already done the following without success:
- Done the 5 R's thing with the reset
- Reinstalled itunes, restarted etc
- tried different USB cables
- tried different USB ports
- tried connecting to different computers, both PCs and Macs
Is there anything else I can try? Or will it need to be serviced? It's now out of warranty so want to avoid that if possible.
The biggest worry is not only that I will always be unable to add any further music to the ipod but also that I have photos on there that I need to get off.
Any help much appreciated

Well start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Cheers,
Patrick

Ipod not recognised after upgrading to iTunes 11.2.2

I upgraded ITunes to version 11.2.2 yesterday afternoon and have tried to update my ipod classic this morning.The ipod is not recognised in ITunes nor does it appear in My Computer. My partner has plugged in her Ipod nano and this is not recognised either. Have done all the recommended troubleshooting, which doesn't work. What's happening? I am using Windows 8 on a brand new laptop.

Hi 22Archie,
If you are having issues with your iPods not being recognized by iTunes on your Windows machines, you may find the troubleshooting steps outlined in the following article helpful (apologies if you have already seen it):
Apple Support: iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Regards,
- Brenden

Ipod not recognised by itunes win 7 64

my ipod 160gb is invisible to itunes in win 7 64b computers intel and amd. ***?, over.
did the rrreboot bs, reinstall, yada yada yada. ipod recognised as a device...sapping my will to live--need driver and head help!?

DominicH wrote:
Since upgrading itunes and loading iOS4 on my touch, my nano is not not recognised by itunes (appears in my computer). *I have installed itunes 3 times and carried out most of the other diagnostics suggested in the support pages of this site* (note, i get a message from microsoft not to use the clean up software suggested). I have not restored the ipod as I cannot get it to connect and in any case I am worried if I do restore it I will loose all the music on it and then not be able to re-load due to the prob above.
Make sure the iTunes you were installing is the latest version.
Have you tried all the solutions mentioned in the iPod nano (5th generation) - User Guide? Since you did not list all the troubleshooting steps you tried other than installing iTunes 3 times, you may as well call iPod tech support. Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase. I_f you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod._
Contacting Apple for Support and Service (International)

IPod not recognised, locking up and not playing tracks.

I am really hoping someone can help me. I have a 30Gb ipod that keeps locking up, it won't play certain tracks (it just hngs and then eventually skips that track).
I am pretty sure that restoring the ipod would fix this but neither of my 2 PCs will let me. When I connect the Ipod to either computer all I get is the do not disconnect screen. iTunes will not recognise that it is connected, and if I try iPod Updater then it normally just hangs. Sometimes updater will give a message that the iPod is being used by another process, but not always. I can see the iPod in windows explorer, if you click on it though it just stops explorer responding. It is also shown in device manager.
I have been through all of the options suggested on the website (5R's) and still no change. Do any of you guys have any other suggestions? Would taking it to an apple store help me? The nearest store is 50 miles away, so I would like to know if it would be worthwhile.

Re-Format your IPOD using Windows and then "Restore" using the updater. Formatting will take severaL HOURs, so don't rush it.

Ipod not recognised on either of 2 computers

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