IPod not recognising Apple ID password
We have several devices on one Apple ID. have set up FaceTime and imessage successfully using different email addresses on 3 out of 4 devices. My sons ipod has accepted email set up, using a seperate email address added to my Apple account. Despite this being verified it will not recognise the apple ID password to activate the FaceTime/imessage. I have tried to reboot, reset and have changed password.....nothing seems to be working. PLEASE HELP!!!!
Hi Kmmed!
I have an article here that can provide some steps for troubleshooting this issue with your Apple ID and iMessage/FaceTime activation:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Thanks for using the Apple Support Communities. Have a good one!
-Braden
Similar Messages
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Any ideas why my Apple TV does not recognise my iTunes password, when all other devices, including these communities are good with it?
Hi Mick2291,
Thanks for visiting Apple Support Communities.
I'd suggest restarting, and then restoring, your Apple TV if the issue persists:
Apple TV (2nd and 3rd generation): How to restart your Apple TV
http://support.apple.com/kb/HT3180
Apple TV (2nd and 3rd generation): Restoring your Apple TV
http://support.apple.com/kb/HT4367
Best Regards,
Jeremy -
My apps are not updating as I have no longer access to my eariler apple Id and now I am using a new apple Id which is allowing to download apps but while updating those apps my iPod wants eariler apple Id password to update what should I do ?
Hi Kanishk,
Those apps are forever tied to the Apple ID they were purchased under. You can either delete them and re-purchase them, or you can go to Manage your Apple ID and reset the password on the old Apple ID so you can use it to update your apps: Apple - My Apple ID
If you decide to continue to use them under the old ID password, I would suggest that when you reset that password, you change it to be the same password as the one you are currently using. That way when apps need to be updated you will only need to know one password and you won't have to be concerned with which Apple ID is displaying.
Cheers,
GB -
IPod not recognised by windows iTunes
iPod not recognised by windows 8 computer.
After I recently updated iTunes I plugged my iPod Touch 4th Gen into my windows 8 desktop.
It was not recognised as an iPod by iTunes, only as a storage device in MS Windows.
After much searching I identified the problem was there was no apple mobile device USB driver installed.
I searched for … devmgmt.msc
Which opened the Device Manager
In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.
So I Right Clicked on ‘Apple iPod’ and left clicked on ‘Update Driver Software’.
Then ‘Browse my computer for driver software’.
Browsed to this location … Windows (C) / Program files / Common Files / Apple / Mobile Device Support / Drivers /
And then clicked on ‘usbaapl64’
It installed the Apple mobile device USB Driver, as it should have done already, when I recently updated iTunes.
Could someone check the above to see if I have described the problem and the solution correctly.
Thanks. Chris KVOK, update to try to provide a clearer description of the problem and solution that worked for me.
Problem.
After I recently updated iTunes I plugged my iPod Touch 4th Gen into my windows 8 desktop. It was not recognised as an iPod by iTunes, only as a storage device in MS Windows. After much searching I identified that there was no Apple Mobile Device USB driver installed. Without the driver Windows did not recognise the Apple iPod when connected via USB.
Solution.
I needed to use the Windows Device Manager, so I searched for … devmgmt.msc (You need to include the .msc) and clicked on it, which opened the Device Manager in a new window.
In Device Manager, under Portable devices, the Apple iPod should have been listed. It wasn’t.
So I Right Clicked on: ‘Apple iPod’ and left clicked on: ‘Update Driver Software’.
Then clicked on: ‘Browse my computer for driver software’.
Then clicked on browse and drilled down to the following location on my hard drive:
C:\Program files\Common Files\Apple\Mobile Device Support\Drivers /
And then clicked on ‘usbaapl64’
This installed the Apple Mobile Device USB Driver.
Now Windows recognises my iPod again.
PS. I can’t remember if I had to restart the computer once the device driver was installed. But if the above doesn’t work for you, then at the end, try restarting to see if that finishes the installation of the device driver. Good luck
ChrisKV -
Ipod shuffle 2 nd gen itunes 9 ipod not recognised (windows 7 64 bit OS)
Hi
I see that others are having issue. My problem is that I have windows 7 ultimate installed (64 bit) along with itunes 9 (64 version) . When i plug in my ipod shuffle 2nd gen 1gb I get the following message " the software required for communicating with ipod and mobile phones is not installed properly. Do you want Itunes to repair this for you?'
Say yes reboot - same error message .Connect ipod not recognised.
Have reinstalled itunes 9
Have also uninstalled itunes and reinstalled
gone to portable devices under device manager to update drivers still issues
Is anyone getting the same error message and is there a solution
really frustrating !!!I'm having the same kind of problem and haved tried pretty much everything my self. We have two computers. One with Vista and the other with XP pro. We have three iPods.
80g video, Touch first generation and touch second generation. Everything works fine with the first two, but windows cannot find the driver for the 2nd generation touch. Altough all drivers seem to be installed. The problem started with the Vista computer. I've uninstalled and re-installed everything and nothing works. Took everything on the XP computer, and the 2nd generation touch is still not recognized.
Of course I-tunes is up to date and all drivers as well. -
When attempting to email photo,s using iphoto this message appears; server not recognising user or password. i have checked preferences and may gmail a/c is listed as default sender. Any help out there for me? PS It was fully functional before I installed Home and office for mac.
Upgrade to v9.4.1 or
Trash the HP Plug in from /Library/Application Support/iPhoto
There are two libraries where this plugin might be
HD/ Library
and
HD/Users/Your Name / Library
(On 10.7 or later: Hold the option (or alt) key while clicking on the Go menu in Finder to access the User Library) -
itunes will not recognise my encryption password even though it has been reset. cant restore to last backup?
I'm not aware of a way to reset the password for an encrypted backup. If you have forgotten the password for an encrypted backup, your only alternative is to put the phone in recovery mode and restore it as a new device. Your data will be lost.
-
Help - My 5th Generation Ipod not recognised by ITunes but 1st Gen Ipod is!
Can anyone help? This is driving me mad!
I recently purchased a 5th Generation 80gb Ipod. Before installing to my PC I downloaded the latest 7.2 version of ITunes together with quicktime. However whenever I plug my new Ipod in, nothing happens other than the 'Found New Hardware Wizard' appearing in XP asking for the driver to be installed and the Ipod Charging/displaying that it is fully charged.
I have spent hours going through the apple site and following their suggestions on this and have done the following:
Re-started the iPod service
Uninstalled and re-installed ITunes 7.2 (at least 5 times now!)
Deleted all my temporary folders and temp internet folders and cleared cookies, files, etc
Ran Windows Install Cleanup Utility to clean up any leftover installer files
Tried the Ipod in all of my USB 1 & 2 ports (My MESH PC is less than a year old)
I then contacted Apple Support who suggested I try my Ipod on another computer and if it didn't work to return it to them. So I duly installed iTunes (7.2) on my laptop at work and hey presto my Ipod was recognised and I was able to download a few tunes.
I glean from this that there can't be a fault with the Ipod itself??
Back at home I re- tried all of the things above and then after still no joy I connected my old 1st generation ipod to my pc and after some time ( at least 5 minutes) iTunes recognised the old ipod and syncronised. Using the same USB Port and the same cable I plugged in the new Ipod but still nothing happened other than being asked to install the driver once again!
Now all would be fine if I kept my music collection on my work laptop but unfortunately this is not possible and I could even get into serious trouble for having iTunes on there.
If anyone has any suggestions I would be really grateful as £200+ is a lot of money to pay for something that does not work!The "driver" never was available from Apple. The driver files that Windows uses to communicate with an iPod are standard Windows OS drivers for a USB Mass Storage Device. If Windows cannot/does not recognize your iPod at all, not even at the driver level, it's likely an OS issue, unless the iPod fails to work on another computer as well. At that point you'd been dealing with a bad cable or bad iPod. Since another iPod works with the same cable, then it should be fine.
Try everything in this article that you haven't already tried:
http://docs.info.apple.com/article.html?artnum=61711 -
TS1369 ipod not recognised on pc or in itunes tells me to format disc k then windows wont do it
when i plug ipod in it is not recognised in either itunes or pc
I had the same problem... where the updater software couldn't even recognise the iPod. I took my iPod to my roomates computer who doesn't have the latest iTunes installed and voila it worked fine... so I figured it must be the software.
I uninstalled all the software including iTunes and the iPod updater program. After I did that, I re-installed the software using the original cd that came with my iPod. When I did that, the iPod was restored and it now works.
If you are having this problem, and did this and it worked, do not try and transfer your music back to your iPod using the latest version of iTunes. I think there is something buggy with the latest update that is causing a lot of problems with people's iPods. I honestly have my iPod sitting in a drawer with no music, waiting for another update from Apple. -
Black 80gb Classic iPod not recognised by Windows My Computer or iTunes
I live in Australia. I am on my third black 80g ipod classic in two days as Apple support hasnt resolved issue and they keep giving me a case number and having the retailer replace the 80g Classic. It is driving me balmy and I still havent resolved the issue where my vista laptop is not recognising the device. I have reistalled itunes, drivers, stopped and restarted device service manager and it still doesnt show up on windows or itunes, I have no other devices plugged in and when I plug my other silver 80g classic or my three shuffles in they all work, including at the same time. I take them all out and still the new Black 80g classic is not recognized. I have no idea now.
All support staff and the staff at Myer have been excellent so far but still no result.I have been down again and checked that the ipod worked on another computer which it did. Came home again and still doesnt recognise this ipod.
I have removed itunes
reinstalled itunes
changed drive names ( I have another classic and three shuffles that all work fine)
stopped and started device manager for ipod and itunes
cleared rubbish bin
spoken with apple support three times
rebooted the ipod
tried in disc mode
reinstalled drivers
It still says in device manager that the new classic is not recognised. All my virus scans are up to date, windows updates are current on vista, drivers are up to date for ipod and all ports.
Can anyone assist me?
I am just about to take the ipod back and get a refund as they have replaced them twice and I am on my third.
I feel like it is a conflicting driver issue that may only be resolved when ipod software is updated by apple or microsoft.
I have reported issue to microsoft and there are no current solutions according to them. -
i plug my ipod in but itunes is not recognising it, not sure what to do? i've downloaded the latest version of itunes but still nothing. and i've somehow wiped off all the songs on the ipod without even realising, any help would be appreciated?
Hey bradfield,
What type of iPod do you have?
If you have an iPod touch, try the tips in this article: http://support.apple.com/kb/HT1852
If you have one of the other iPods, try the tips in this article: http://support.apple.com/kb/TS1369
You may want to try the tips in this article: http://support.apple.com/kb/TS1878 also.
-Jason -
Ipod not recognised by iTunes or My Computer
Initially I successfully linked my ipod to iTunes and the iPod screen displays "Do not disconnect"
This time I have connected my iPod and it doees not display the "Do not Disconnect" symbol.
iTunes does not recognise the iPod. My Computer does not recognise the iPod.
I have reinstalled iTunes. I have reset my iPod.
The iPod also works on another computer without any problem.
I tried the Network drive solution listed on this site but Disk Management does not list the iPod either.
I do not know what to do now?I seem to be having the same issue as Neurovir. My computer and iTunes recognize my year-old 1st-Gen 512MB Shuffle, installing a Disk Drives >> "Apple iPod USB Device" driver AND a USB Controllers >> "USB Mass Storage Device" driver when I plug it into the USB port. But when I plug in my 5th-Gen U2 iPod with Video, it comes up in the Windows Device Manager as /!\ Other Devices >> "iPod" and runs the Found New Hardware Wizard. The wizard cannot find drivers for the iPod, nor will it let me chose the drivers to use, even though I know exactly which ones I want it to use. iTunes also does not recognized that an iPod was connected to the machine.
I tried both my Shuffle and my iPod in another computer, and both were recognized by Windows and iTunes. I looked at the driver versions that that computer uses, and they are the same versions my computer uses when I plug in the Shuffle.
I originally was trying to find Apple drivers for Windows XP on this site, but I see that I don't need them -- because they are on my machine, I simply cannot get XP to recognize the iPod as a device that needs the "Apple iPod USB Device" and "USB Mass Storage Device" drivers.
Homebuilt Windows XP 2GHz A64 2GB RAM -
IPOD not recognised by my PC - tells me it's synched to another computer!
30gB ipod video when put into its cradle is not recognised by iTunes - it tells me that my iPOd is synched to another PC - however, it has NEVER been synched to another machine and only ever synched to my PC!!
**I have around 25 gigs of music on it but now iTunes only gives me the option of synching it up to the PC I have used all along and erasing all the content. It also means I can't manage (or add) to the iPod...confused and frustrated - HELP!**Try resetting the iPod. This reboots the iPod. It does not erase the iPod.
http://support.apple.com/kb/HT1320 -
Ipod not recognised in ITunes. My solution (try this - worked for me!)
Hello. i had IPOD 30GB vid for Xmas and have spent 3 days surfing through info trying to find out why itunes did not recognise it!
I could see it in my computer but not itunes. I tried everything - and I mean EVERYTHING. I reinstalled, rebooted, restored reset etc etc! We had 2 IPODs to install so we knew it couldnt be a total hardware failure as both were doing the same thing.
Sorry if this is too basic for the techie people but I needed these instructions!
My problem was that Ipod was recognised as the C drive. Im not sure why this caused such a huge problem but there was a simple solution.
Following installation of software (inc new version from website) open Itunes. If your IPOD is not showing up in Itunes, (be patient though - it sometimes takes a few minutes) please try this first!
Open MY COMPUTER and wait until IPOD is showing in there (again - it sometimes takes an inexplicable amount of time - but be patient)
Click on START icon,
Right click on MY COMPUTER,
MANAGE,
STORAGE
right click DISK MANAGEMENT
ALL TASKS
CHANGE DRIVE LETTER AND PATHS
Now change the IPOD drive to a letter after L (I used Z for one of the IPOD and X for the other to be on the safe side!) You need to do this for EACH IPOD you want to plug in.
Now close this down - reboot your machine and start again.
Open Itunes and be patient. It sometimes takes the system up to 2 or 3 minutes to recognise the IPOD is connected.
Good Luck!I was experiencing the same issue and tried the standard install/re-install steps. I also played around a bit with the msconfig soultion but unfortunatley this didn't work for me.
On one of my other machines I just finished configuring a Shuffle for my kids. It required me to install a later IPod updater (iPod Updater 2005-11-17). You can find it at http://www.apple.com/ipod/download/
This seemed to do the trick for me. Goodluck -
Ipod not recognised - tried absolutely everything
My ipod is not recognised by windows or itunes when I connect it via the USB cable to my PC. If the ipod is off upon connecting it will turn on but will not change to the 'do not disconnect' screen and doesn't appear in my computer. The socket therefore is ok as it will also charge fine via a mains charger.
I have already done the following without success:
- Done the 5 R's thing with the reset
- Reinstalled itunes, restarted etc
- tried different USB cables
- tried different USB ports
- tried connecting to different computers, both PCs and Macs
Is there anything else I can try? Or will it need to be serviced? It's now out of warranty so want to avoid that if possible.
The biggest worry is not only that I will always be unable to add any further music to the ipod but also that I have photos on there that I need to get off.
Any help much appreciatedWell start with these articles and see if that gets you anywhere...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Cheers,
Patrick
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