IPod not recognized and now frozen

My computer won't recognize my USB (iPod) device.
I completed all the actions here:
http://docs.info.apple.com/article.html?artnum=61711
I reinstalled my drivers as it says here:
http://docs.info.apple.com/article.html?artnum=305136
Finally I put my iPod into disk mode as it says here:
http://discussions.apple.com/thread.jspa?threadID=856777&tstart=30
None of the suggestions worked. After completing this last one and putting my iPod into disk mode, my iPod completely froze on a screen that says "Disk Mode" "OK to disconnect". I have tried every button combination I can think of to at least turn it off or reset but this screen just stays on, presumably until the battery eventually dies.
Please Help!
dell laptop Windows XP

Assuming it's some kind of software issue, I reinstalled itunes again.
Now the computer recognizes that it's an ipod (and a disk drive). But now itunes gives me a message when I plug in my ipod, "iTunes has detected an ipod that appears to be corrupted. You may need to restore this ipod before it can be used with itunes. You may also try disconnecting and reconnecting the ipod."
<clicking ok>
<disconnecting and reconnecting ipod>
"do not disconnect" light comes on and then goes off after a minute, and the message above appears again.
The restore option is right on the screen.
<clicking restore>
"There was a problem downloading the ipod software for the ipod. The requested resource was not found"
<clicking ok>
I decided to reinstall the drivers again (no reason) and then try restore again.
I got past the "problem downloading" this time (maybe i lost my connection last time) and got past Apple software agreement, and another error message came up: "The iPod could not be restored. An unknown error occurred (1415)."
I've tried three times in a row and that appears to be where it's stuck...
pleeeeeeaaaaaase!!!

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