IPod not recognized by iTunes. HELP!!!

Neither my iTunes nor computer recognize my iPod when I plug it in, so I can't sync or even charge it.  I know for sure it is not my cord since I called Apple Support several weeks ago and they sent me a new one, thinking it might be the cord, however, the ipod is STILL not recognize by my computer or iTunes.
Please Help!!

>I should mention that on my second try installing it I was able to upload songs to it, however it seemed that the songs I unchecked made it and the checked ones did not.
Hmmm... it may have to do with the song format?
iPod: About compatible song formats
Let us know,
Gary

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