Ipod not recognized by updater/itunes

I've gone through all the steps listed on the help pages. I've done as many of the 5 r's as I can. I just got a video ipod last weekend. I have the latest updates on itunes and ipod updater. I know the ports arent the problems because when I plug in my old ipod the updater reads it. The ipod shows up under my computer, it just doesn't register with itunes. If anyone can help me with this it would be greatly appreciated. Thanks.

Hello,
I guess no one knew anything about this, but I have some things you can do, and hopefully this info will help:
Format your iPod via "My Computer":
Go to "My Computer".
Right-click your iPod there.
Click on "Format".
Does the iPod format correctly? Check if it works after this.
Format your iPod via "Control Panel":
Windows users: If you are not able to restore the iPod, you can try to format it:
Open Control Panel
Click the "switch to classic view" link, if necessary
Double click "administrative tools"
Double click "computer management"
Under "storage" click on "disk management"
Find your iPod's listing
Right-click on it and click "format"
Select "FAT32" and start the format
Also, check this out:
iPod shows up in Windows but not in iTunes.
I think this will help some, or maybe solve your problem!
~~Kylene

Similar Messages

IPod not recognized by Windows / iTunes

Hello,
I hope someone here can help. So far my first experience with Apple support has NOT been a positive impression.
I searched for info on this problem, but the other ones I see all seem to be related to freezing or battery issues.
iPod Classic 120GB, I don't sync very often, and just finished doing a bunch of cleanup in iTunes (album artwork, song info, etc.) and want to re-sync the pod.
When I connect to the PC with the USB cable, Windows doesn't seem to recognize the device, and it doesn't show up in iTunes.
It is charging through USB, however. The battery is fully charged.
I tried 3 different USB ports on the PC.
Tried restarting iTunes.
Tried restarting the computer.
Went to Apple support website, tried the troubleshooting assistant:
Reset the pod.
*Had already tried different USB ports.
*Had already trired restarting the PC (Although it mentions checking for the latest software updates - I didn't do this. WHAT software updates should I look for? Device drivers? OS updates? WHAT???)
Re-installed iTunes. (Was already at v 9.2.1.4)
*Did not try the restore. Reading the instructions, it appears that the iPod has to be connected to do this, and that's the problem -won't connect!
Also read something about disk mode. I set the iPod to disk mode, but it's not recognized that way, either. When connected by USB in this mode, the iPod screen still says "OK to disconnect".
I tried the link "iPhone, iPad, or iPod is not recognized by Windows".
I do not see the "Apple Mobile Device USB Driver" anywhere in Device Manager. I suppose this is the problem.
However, continuing with the instructions, it says to take a photo with an iPhone, or a screenshot with an iPod touch or iPad. WHAT ABOUT THE IPOD CLASSIC?????
(These instructions also say to disconnect the device, but nowhere says when to connect it. Why do they put half-baked troubleshooting instructions on their web site???)
Is there anyone from Apple support on this list who can help? I believe the driver needs to be reinstalled somehow, but it didn'thappen when i re-installed iTunes, so how do I do this?
Thanks
Keith

Hello
I have been having nearly the same problem as Crashcup for the past month. Differences being I am operating with Windows Vista and my iPod is a 160GB Classic. I have gone through all the steps in the troubleshooting documents to no result. I attach my iPod and it is not recognized by Windows, iTunes or even in Device Manager. Not even as an "Unknown Device".
I know there is nothing wrong with the USB ports as two different external hard drives and a video game controller work perfectly fine through them. Same goes with the iPod itself; it continues to play and function normally, and is recognized by a charging device completely separate from my laptop. Just when attached to the computer there is no sign of it.
I am very frustrated that there is no further instruction with regard to what to do with an iPod Classic (as referred to by Crashcup: "...it says to take a photo with an iPhone, or a screenshot with an iPod touch or iPad. WHAT ABOUT THE IPOD CLASSIC????)
Any help would be much appreciated.l=

Ipod not recognized by windows, itunes, and will not charge with pc.

yesterday, when i went to sync some new music onto my 1gen nano, it did not work (duh). i plugged it in 3 times:
-1st, it displayed the "do not connect screen" for one second, and itunes flashed the screen it shows when your ipod is connected, but then the ipod disconnected itself after that one second.
-2nd, windows gave me a message saying the hardware could not be recognized.
-3rd, nothing at all happened, as has been happening each time i try to plug it in since then.
i've done the 5 R's .. and i've tried all the suggestions shown on posts that sound like mine, including these: Windows XP cannot detect an iPod.
USB drivers are not installed properly or are out of date.
iTunes 7 doesn't recognize the iPod.
my ipod will charge when plugged into a wall charger, and it plays normally. also, my brother's ipod (2nd gen nano) is recognized by windows/itunes.

Hello
I have been having nearly the same problem as Crashcup for the past month. Differences being I am operating with Windows Vista and my iPod is a 160GB Classic. I have gone through all the steps in the troubleshooting documents to no result. I attach my iPod and it is not recognized by Windows, iTunes or even in Device Manager. Not even as an "Unknown Device".
I know there is nothing wrong with the USB ports as two different external hard drives and a video game controller work perfectly fine through them. Same goes with the iPod itself; it continues to play and function normally, and is recognized by a charging device completely separate from my laptop. Just when attached to the computer there is no sign of it.
I am very frustrated that there is no further instruction with regard to what to do with an iPod Classic (as referred to by Crashcup: "...it says to take a photo with an iPhone, or a screenshot with an iPod touch or iPad. WHAT ABOUT THE IPOD CLASSIC????)
Any help would be much appreciated.l=

IPod not recognized by Windows / iTune

When I connect my iPod using USB 2.0, I now get a "USB device not recognized" error on Windows XP. iTunes also does not recognize that iPod is connected.
I believe this problem may have been caused when my iPod was connected to a friend's speakers. When it first connected, the following error message appeared:
"FireWire connections are not supported. To Transfer Songs, connect the USB cable provided".
After pushing the Selct button to gt rid of the error, iPod worked fine in the speakers and continues to work fine with my FM tuner and other devices.
I've tried the following to fix this problem:
1. 4 of the 5 Rs. (Can't find a way to restore as I can't get iTunes to recognize my iPod).
2. Reinstalled iTunes.
3. Simple restart on computer.
4. System restore on computer.
5. Tried to update USB drivers.
6. Tried to load iPod in disk mode.
7. Went through all of the Apple Support articles for this problem and tried all of the reccomended steps.
As mentioned, my iPod works fine otherwise and I'd hate to have to send it away to be repaired if there is a simple fix. Also, my wife's Nano is working without problem on the same PC, so I have a feeling that this problem is iPod related rather than PC related (though, I could be wrong!)
Does anybody have any suggestions?
Is there a way to restore iPod manually (i.e. without iTunes)?
30 gb 5th gen. Windows XP
Windows XP

Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
http://support.apple.com/kb/TS3694#error1602

Re: iPod not recognized by Windows / iTunes

My 80gb iPod classic is recognized by my PC (Windows XP) but not in iTunes. I have gotten iTunes to give me a prompt to restore the iPod, but after that when iTunes says that the iPod will restart and will appear in the left-hand pane, it never does, and I get an iTunes message that there is an improperly connected iPod detected.
I've uninstalled and reinstalled iTunes (I also have an iPhone, so I can't downgrade to an old version of iTunes), restarted my computer, tried connecting the iPod in disk mode, etc. I ran CopyTransDoctor and got a message that the iPod is corrupted. Same with trying to defragment the hard drive in the iPod using the Windows utility. Once that has happened, is there any way that the "geniuses" at the Apple Store can save my iPod? Or am I going to have to shell out another $200+ (this is my second iPod--my iPod 3rd Gen died in 2007) on a product that seems to only have a lifespan of 3 years?

Start here:
iOS: Device not recognized in iTunes for Windows

30G Video iPod not recognized by PC/iTunes

I've just moved to a brand new PC with Vista 64bit.
I installed iTunes64 no problem. When I plug in the iPod it is not recognized by Windows or iTunes. It does not even look like it appears in the Device Manger list under USB Controllers.
Looks like other people are having the same problem but no one can help them. Just adding another voice to the choir.

Nevermind I was able to figure it out elsewhere.
iPode was showing in Device Manager under Other Device. I was able to select and install USB drier and it worked

Ipod not recognized after installing itunes 7.3

I've upgraded to itunes 7.3 on my Windows Vista desktop and now none of my IPODs are recognized and I'm getting the following message:
"your IPOD needs to be reformatted for use with Windows"
I've double checked and my IPOD shows that it is formatted for windows. And, when I go to try to restore my IPOD, I get an error message saying that it cannot be restored.
I do NOT have this problem on my Windows laptop - everything works fine with iTunes 7.3 on my laptop.
Is this a problem with Windows Vista and iTunes 7.3??
Does anyone have any ideas?

macfixit.com has instructions on how to go to oldapps.com and revert to iTunes 7.2 :
iTunes 7.3 (#3): Downgrading to iTunes 7.2; Deleting and restoring the library for -50 errors; more
Downgrading to iTunes 7.2 For many serious issues with iTunes 7.3, the only viable fix is reversion to iTunes 7.2. Unfortunately, Apple does not maintain old versions of iTunes. As such, if you did not keep a copy of the iTunes 7.2 installer (as described here), your options are limited. Fortunately, OldApps has a mirrored copy of iTunes 7.2 available for download.
In order to downgrade to iTunes 7.2, follow these steps:
1. Delete the following files:
The iTunes 7.3 application (located in /Applications)
com.apple.iTunes.plist (from ~/Library/Preferences)
iTunes.pkg (from /Library/Receipts)
iTunesX.pkg (from /Library/Receipts)
2. Download and install iTunes 7.2

Password not recognized after updating iTunes

I just updated iTunes and now it doesn't recognize my password. Do I have to start another account?

If you start another account--you may have trouble playing things you already bought. Can you contact the store and have them reset your password? You can use the email links inside the store when you click on support.
On Edit: Does anything in this article help:
http://www.apple.com/support/itunes/store/password/

Desperate plea: ipod not recognized by Windows/itunes

I apologise ...
for being yet another forum user who pops up with a desperate plea.
I am fairly geeky and done everything I can think of.
I have 2 ipods. One is a brand new video ipod, the other a 2nd generation. Both ipods work on one one laptop, my video ipod refuses to work on my Sony Vaio (whereas the 2g ipod is fine)
Specifically: I connect via USB and a "not recognised ... device malfunctioning" error occurs. Using exactly the same USB port, cable and a different (the 2g) iPod it works fine.
I have removed and reinstalled itunes and ipod updater.
I went to the mac store's "genius" bar and the ipod was given the all clear.
So, there's clearly a conflict between my video ipod and my Sony Vaio (running XP: have tried this with and without SP2) My question is what should I try next?
I've done everything I can think of, and as the other ipod works (and this video ipod works with other systems!) I am at a loss at to which variable to try next.
I apologise for bothering you regulars, but rest assured significant googling and more have turned nothing up ...
I wait in hope!
To make a little clearer as my post was not particularly eloquent: my 2g ipod works fine using the same USB cable and USB port. The 5g is not recognised. I am trying to establish the variable between these so I can fix it. Any ideas?

Thanks for the speedy response.
I am afraid, no, there are no errors when nothing is plugged in or, indeed, when the 2g iPod is plugged in. I've followed other threads on here and been sure to have usbstor.inf etc all in place.
When I plug in the 5g, windows says a device attached to the system is malfunctioned or unknown. In device manager it says the device is unknown.
The ipodservice is running and all other software and processes are there/have been reinstalled/restarted etc. I've done every I can logically think of!
I am really at a loss as to why my 2g iPod works and my 5g iPod won't. Annoyed as well, obviously, as the Mac store formatted my iPod today during the troubleshooting. Thus this morning I had 25GB of music and no ability to update, now I have 0GB of music and no ability to update (I still have all the music on my laptop, I mean simply I can't get it on to the iPod at the moment)
Can anyone think why one iPod works and one doesn't? Is there anything in the USB 1.1 or 2.0 side of things that could be playing up?
So grateful for any help!
Tom

IPod not recognized -- an UPDATE (note iPod HP users)

After nearly 3 months, I'm finally listening to an iPod again!
First of all, let me offer MUCH THANKS to HP. They were efficient, courteous, and timely in helping me with this problem. Do you have an HP iPod? I bought mine at costco a few months ago, didn't even realize it was associated with HP until I looked on the back of the iPod. If you do, and it is still under warranty, YOU ARE IN LUCK. I got on the hp website, looked under support, found my ipod, and emailed the support representative with my problem (see original post below). Within a few hours of exchanging emails, they had walked me through a "hard drive scan" on the ipod and determined it was faulty. Sent me a pre-paid fed ex package and after a couple of weeks sent me a brand new iPod (same generation) that is now working great.
And to apple: thanks for making a great product that was a major advance in how people enjoy music and audibooks. I'M VERY DISSAPOINTED IN THE SUPPORT SERVICE FROM APPLE. I TRIED FOR MONTHS TO FOLLOW YOUR RECOMMENDATIONS, AND NO ONE OFFERED ANY HELPFUL ADVICE OR OFFERED FOR ME TO SEND IT IN FOR REPAIR. HP was literally giving me useful advice within minutes of my email, and took care of their customer. I find it ironic that HP recently broke ties with iTunes and iPod.
http://abcnews.go.com/Technology/ZDM/story?id=1479311
After this experience, apple deserves it.
Originial post:
I post this message to add my name to the growing list of iPod owners who have the SAME PROBLEM -- namely when I plug in my less than 1 year old iPod into a powered 2.0 USB drive, neither Windows or iTunes can access the device.
Despite countless hours of resetting, retrying, restarting, reinstalling, and restoring; downloading the newest software for itunes and ipod updater; changing drive letters through my computer; and trying to reformat the device -- nothing works. As I type this message my ipod continues to do what it has done for the last week, flash "do not disconnect" over and over...

Try this.
Fast user switching in Windows XP is not supported.
Incidentally, this a forum for connecting to a Mac.

Ipod not recognized after updating software

1. I returned my Ipod to Apple for battery service.
2. After getting it back, I updated the software on my computer.
3. When I plug in the Ipod, I get a message that the hardware did not install properly.
4. The Ipod does not have an error message on itself.
5. Itunes does not recognize the Ipod.
6. I've reset the thing about 20 times.
7. I'm about to throw the piece of crap away.

Jim,
Press "select"+"play" keys and you will see the disk mode sign. plug it with your PC, open the iPod updater and click Restore. Try to use the USB behind the computer instead of the front.

Video iPod not recognized correctly in iTunes

Hi--
I recently bought an 30gig iPod video [5th generation] and tried using it with iTunes.
while iTunes was able to move music onto my iPod, it would not move videos.
using another software, I converted all my videos to mp4, a format which is supposed to work with video iPods.
I went to a friends house and downloaded some of his videos, which worked fine.
but I still cannot get videos onto my iPod through my computer.
my sister, who uses the same computer, runs into the same problem, so this is not a problem with our iPods.
what's going on?
Thanks.
30gig iPod video Windows XP

Just to check, are any of the videos labeled as TV Shows?
Videos Labeled TV Shows Don't Appear on iPod
Also, is all of the software up to date?
iTunes
iPod Updater
Updating iPod's Software
btabz

IPods not recognized after installing iTunes 7.3

After installing 7.3, none of the iPods in the house (a Mini, a Nano and an iPod Photo) will boot up into iTunes. I have gone through the first four "R"s, but am unable to even attempt the "restore" as it requires that iTunes recognize my iPod.
"1) Make sure you've reinstalled the latest version of iTunes.
2) Open iTunes, and then connect your iPod to your computer.
3) After a few moments, it will appear in the Source list in iTunes."
By "Source list", I assume they mean the entries under the heading "Library" (Music, Movies, etc.) because that's where the iPod usually shows up, right?
In any case, none of our iPods will show up anywhere on the iTunes.
I have the installation disc from our most recent purchase (the Nano last fall or summer, IIRC). Would it work to re-install it or does anyone have any other suggestions?
My apologies if this has been covered here. Thanks in advance from an Apple Discussions newb.
imac Mac OS X (10.4.1)

macfixit.com has instructions on how to go to oldapps.com and revert to iTunes 7.2 :
iTunes 7.3 (#3): Downgrading to iTunes 7.2; Deleting and restoring the library for -50 errors; more
Downgrading to iTunes 7.2 For many serious issues with iTunes 7.3, the only viable fix is reversion to iTunes 7.2. Unfortunately, Apple does not maintain old versions of iTunes. As such, if you did not keep a copy of the iTunes 7.2 installer (as described here), your options are limited. Fortunately, OldApps has a mirrored copy of iTunes 7.2 available for download.
In order to downgrade to iTunes 7.2, follow these steps:
1. Delete the following files:
The iTunes 7.3 application (located in /Applications)
com.apple.iTunes.plist (from ~/Library/Preferences)
iTunes.pkg (from /Library/Receipts)
iTunesX.pkg (from /Library/Receipts)
2. Download and install iTunes 7.2

I updated to the new version of Itunes and now I can't sync my ipod or iphone. It's not recognizing either in Itunes, but both are charging

I updated to the new version of Itunes and now I can't sync my ipod or iphone. It's not recognizing either in Itunes, but both are charging. How can I get Itunes to recognize my devices (that have always been recognized until this latest software update)?

Hi there bowlerinager75,
Welcome to Apple Support Communities.
The article linked below provides troubleshooting suggestions that’ll resolve most issues like the one you described, where your iOS devices are no longer recognized by iTunes on your PC.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
Cheers,
-Jason

My ipod not recognized by the computer or itunes?

Ok, the iPod works fine playing music and watching videos and everything else it is supposed to, and it charges fine. But when i plug it up my PC to sync new music, the screen on the iPod does like normal and goes to the gray and orangeish screen that says Connected, then immediately says Disconnecting iPod and shows the little progress bar as if you had ejected it. How can it do this on it's own before anything has recognized it?
I have done everything that the Support on here has said, the 5 r's and all that, and nothing. Checked device manager on my computer and it actually says that is is plugged up and recognized, but has a yellow exclamation point beside it. The properties of it says this error...
"Windows cannot use this hardware device because it has been prepared for "safe removal", but it has not been removed from the computer. (Code 47)"
These errors occurred two days again until now, i have made no recent updates on my computer or iPod to have damaged anything but these problems randomly occur. it's really odd and if someone could help me it would be great.

Have you carefully worked through each and every suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

Ipod not recognized by updater/itunes

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