IPOD Not Recognized Correctly by Windows

3rd generation Nano ... worked fine until upgraded I-tunes to 7.6.1.9 ... now device manager sees IPOD but shows yellow balloon and exclamation point. I-tunes does NOT see the IPOD. Followed instructions in Apple article 305136 to uninstall and re-install USB drives(s) but message balloon pops up asking "please insert Compact Disk labeled Mobile Device Setup Disk into CD:Rom drive (D:) and then click okay" This ain't good. The Ipod works properly otherewise

Thank you very much. I created an Apple Id and forum account just to post in this thread. I have this driver issue almost any time I update my iTunes these days.
I don't know why they find it so hard to write proper software for PCs, but I suspect they just don't put too much money into their QA for their windows line of software in hopes that people will think it's their computers fault not the software vendor.
They could at least provide the drivers as self contained downloads so you don't need to grab an entire software package you most likely already have installed.

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3G Ipod not recognized by itunes (Windows XP)

Hi,
I've had a 3G ipod for about three years and it worked fine. About a month ago I plugged it in (into the USB port) and iTunes did not recognize it at all. iTunes froze up and my iPod did not appear in the left hand column. My computer somewhat recognizes it (only as a mass storage device) but when i try to open it via My Computer the window freezes. Internet Explorer and other programs work fine when the iPod is plugged in but iTunes and the iPod itself just freeze up.
I ran iPod diagnostics and the output file ended with:
"The iPod updater logging file cannot be found."
I tried putting it in disk mode but it didn't fix the problem either. Now when i plug in my iPod an "Autoplay" box pops up and after about two minutes it goes away, without really doing anything. This is one of the first iProblems i have not been able to fix since i got my iPod and i would really appreciate it if anyone could help me out.
Thanks alot,
NW2190

This may help some of you: my problem was that my PC did recognize my iPod, but my iTunes would not.
I have a 4th G iPod, and we installed iTunes 7 this past week on the family PC (a WinXP machine with latest Microsoft updates). Over the weekend, I loaded a few CDs into iTunes and made some corrections in the library info (fixing typos and mis-matched album cover art that iTunes 7 had "thought" we wanted).
Then, I tried to synch my iPod (4thG) to iTunes 7, but iTunes would not recognize the iPod. The PC recognized it just fine, but iTunes came up with a banner saying that iTunes 7 could not read the iPod, and telling me to "Restore" the iPod. My problem, though, was that the "resore" function is imbedded inside iTunes 7, creating a catch-22: I needed to restore the iPod to get iTunes to work with it, but I needed iTunes to work with it in order to do the restore.
After rebooting my PC several times and plugging and unplugging my USB connection for good measure, I had an idea: since my PC reconized the iPod, I would use Windows to help me. And it worked!!!!
Here's what I did:
1. Plug iPod into USB port on PC
2. Make sure iTunes is CLOSED
3. Go to "My Computer" in Windows
4. Select the iPod "drive" and Open the file list
5. Open the iPod Control folder (I forget what the folder actually was named, but it is a folder with about 5 or so small files that include things like "prefs" and "index")
6. Then DELETE all those files
7. Close out of "My Computer"
8. Disconnect iPod from the PC
9. Reconnect the iPod to the PC
As soon as I did that, iTunes soon opened, and it went right to the iPod options menu. I could then -- FINALLY -- choose "restore" in iTunes and start reloading my iPod again.
Hope this helps.

IPod not recognized by iTunes, Windows Vista prompts to format iPod drive

Hello,
I have IPod 80GB which I rarely use. Yesterday when I wanted to use it, I went to add a few new audios to it, connected to my computer and launched iTunes. I added the folder which contained audios to iPod, synced it and wanted to disconnect, but iTunes took excepionally long to finish.
When I clicked on 'eject' icon, I go a message saying 'some files are being accessed' or something like that. I waited for 5-10 minutes but it won't finish up, so I unplugged my iPod as I had to leave.
Later when I wanted to play, I noticed I had no audios in iPod at all.
Later when I got home, connected it again to computer, launched iTunes, but iTunes won't show iPod. A few minutes later, windows (Vista) prompted a message saying that it needs to format N: drive (which was iPod).
I tried diagnostics on tis site, restarted/reset iPod etc, but it didn't solve the problem. I removed and reinstalled iTunes as per instructions, still no use.
Then I called Apple support Canada and the guy on the phone said I need to pay to get support. He said he'd send me some documents via email which would solve the problem and hen I wouldn't have to pay. I gave him my email address, but so far I have recieved no emails from him. I have checked my spam and junk folders, just in case, but nothing there.
Anyhow, this issue came up all of a sudden, there has been no physical damage to iPod, I barely use it. maybe for few minutes here and there a month. I have had numerous problems in the past every time a new iTunes update come, it always creates problems. Last year I spent many hours after iTunes update make iPod unrecognizable so I had to go back to older version, then upgrade etc. I don't remember how I solved the issue, but it took a while and it turned out to be something of iTunes version issue.
I wonder if this is another of such issue. I hope its not a hardware issue with iPod. I'd appreciate any help.
Thanks

I just got Vista too and it does recognize my ipod, but itunes can't find a lot of my songs on the computer. I tried to uninstall itunes and reinstall it thinking that it would seach for new music when I installed it again but nothing new happened when I did that.

IPod not recognized, neither on windows or iTunes .. PLEASE help :/

my 30GB iPod can not be detected by either windows or iTunes, i tried EVERYTHING.
I'm using the latest iTunes, i installed the latest windows updates, i tried all the 4 USB ports i have on my computer, and i tried all the 5R's steps on the website, NOTHING worked at all, all i get is the USB error message below:
http://img507.imageshack.us/img507/7687/75667150ma7.png
Please tell me what to do, the situtation is unacceptable at all, i cant upload music to my iPod or even recharge the battery.
any help will be greatly apperciated

I have the same problem as you do, I've tried to call Apple Customer Support, but I just moved to Alaska and my cell phone doesn't get the greatest service up here and I keep losing the call. If you find an answer to this problem can you PLEASE let me know how to make this thing work.

Video iPod not recognized correctly in iTunes

Hi--
I recently bought an 30gig iPod video [5th generation] and tried using it with iTunes.
while iTunes was able to move music onto my iPod, it would not move videos.
using another software, I converted all my videos to mp4, a format which is supposed to work with video iPods.
I went to a friends house and downloaded some of his videos, which worked fine.
but I still cannot get videos onto my iPod through my computer.
my sister, who uses the same computer, runs into the same problem, so this is not a problem with our iPods.
what's going on?
Thanks.
30gig iPod video Windows XP

Just to check, are any of the videos labeled as TV Shows?
Videos Labeled TV Shows Don't Appear on iPod
Also, is all of the software up to date?
iTunes
iPod Updater
Updating iPod's Software
btabz

Ipod not recognized anymore

My old laptop used to recognize my ipod using usb but only when it was fully charged and even then it would only recognize it some of the time. It also wouldn't ever charge through my computer and the ipod updater never worked. Eventually, that computer stopped recognizing it all together and I didn't even get the do not disconnect screen. In the meantime, I picked up a new laptop thinking maybe I had bad usb connections but I still have the same problem. I have lost all of my music files off of Itunes (due to my own fault of reinstalling windows without backing up my files thinking that might fix) but still have them on my ipod. Is there any way to back up my ipod and how do I restore it (or back it up) when it isn't recognized my my PC? I have tried new cables etc. and am convinced the problem is with my ipod. Any ideas?
Toshiba Satellit Windows XP

hi jpratt!
given that you've got a Toshiba, we'd probably better check up on this issue first:
iPod not recognized correctly on Toshiba laptop
keep us posted.
love, b

My 120GB IPod classic is not recognized by my Windows 7 PC. When I plug the ipod into my computer I receive a message saying that the USD device is not recognized.

My 120GB IPod classic is not recognized by my Windows 7 PC. When I plug the ipod into my computer I receive a message saying that the USD device is not recognized. The Device Manager lists it as an Unknown Device. I've tried uninstalling iTunes and reinstalling it, but it had no affect. The odd thing is that our other iPod (160 GB Classic) is recognized on the same computer using the same USB cable. When I plug the ipod in question into another PC, the PC seems to recognize the iPod and lists it in Windows Explorer (iTunes is not installed on this machine). There seems to be something out of wack with this PC/iPod combo. Any thoughts on what I can do to try to resolve this issue? I tried all of the steps listed here, but they didn't help me. http://support.apple.com/kb/TS1538
Any help would be greatly appreciated.

Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?
What happens if you try to reset the device with it still connected to the PC?
How to reset iPod
Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?
Have you carefully worked through each and every single suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

IPod not recognized by Windows / iTune

When I connect my iPod using USB 2.0, I now get a "USB device not recognized" error on Windows XP. iTunes also does not recognize that iPod is connected.
I believe this problem may have been caused when my iPod was connected to a friend's speakers. When it first connected, the following error message appeared:
"FireWire connections are not supported. To Transfer Songs, connect the USB cable provided".
After pushing the Selct button to gt rid of the error, iPod worked fine in the speakers and continues to work fine with my FM tuner and other devices.
I've tried the following to fix this problem:
1. 4 of the 5 Rs. (Can't find a way to restore as I can't get iTunes to recognize my iPod).
2. Reinstalled iTunes.
3. Simple restart on computer.
4. System restore on computer.
5. Tried to update USB drivers.
6. Tried to load iPod in disk mode.
7. Went through all of the Apple Support articles for this problem and tried all of the reccomended steps.
As mentioned, my iPod works fine otherwise and I'd hate to have to send it away to be repaired if there is a simple fix. Also, my wife's Nano is working without problem on the same PC, so I have a feeling that this problem is iPod related rather than PC related (though, I could be wrong!)
Does anybody have any suggestions?
Is there a way to restore iPod manually (i.e. without iTunes)?
30 gb 5th gen. Windows XP
Windows XP

Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
http://support.apple.com/kb/TS3694#error1602

IPod not recognized by Windows or iTunes, troubleshooting didn't help.

I have an 80 gig iPod classic. When I plug it into my computer it is not recognized by either Windows or iTunes. However, it does charge while connected. I have gone through every troubleshooting tip on the Apple website and nothing has worked. The only thing I was unable to try was restoring it because it needs to be recognized in iTunes in order to do so. Any suggestions?

I had the same problem.......
OK, after 8 hours.. It worked..... I was installling and uninstalling only itunes 9 but not all the apple components in my computer....... uninstall itunes 9 and all its components: Apple Mobile Device Support, Apple Software Update, Bonjour, iPod for Windows, iTunes, QuickTime.
Under the folder c:\Program Files delete the following folders:
Apple Software Update, Bonjour, iPod, iTunes, QuickTime
Search for any hidden folders named "Apple Computer" or "Apple" These may appear under AppData or Local/AppData, Delete these folders.
Restart your Windows machine and install itunes 9 and quicktime again..... good luck!!!!!

HT1923 6th Gen IPOD not recognized by Windows 7 or Itunes

Hello,
Hi, I have a 6th Generation 8 GB IPOD which is not recognized by either Windows 7 Professional or ITunes. I tried all the steps mentioned in IPOD support. However the problem still persists. Need your assistance.
Thanks

What displays on the iPods screen when you have it connected? I assume you have tried another known working USB cable?
Is iTunes up do date on your PC (currently at 10.7)?
Have you tried connecting to another PC or Mac?
B-rock

Ipod not recognized by windows code43

windows will not recognize ipod says device not working properly code 43 this happen after itunes upgrade what to do to fix

Hello Judy,
It's impossible to sync your iPod if it is not being recognized in iTunes. I found a few resources that I think will help with this issue.
I recommend starting with the steps in this tutorial:
iPod nano not appearing in iTunes
http://www.apple.com/support/ipodnano/assistant/itunes/
If you are still getting the same error code after following those steps, I recommend the following article (you can skip any steps you have already taken):
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

TS1538 I have a 4th generation iPod. My system is Windows 7 64-bit. iPod not recognized in iTunes. Also getting iTunes error about cd/dvd drivers not installed. I have reinstalled 4 times and finally got iPod software installed properly. Please help!

I have a 4th generation iPod. My system is Windows 7, 64-bit. iPod not recognized in iTunes. It is in my computer. Also getting iTunes error message about cd/dvd drivers not properly installed. I've restalled 5 times and still not working. Finally got iPod software to properly install. Please help!

Did you try this:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

IPod not recognized in 'My Computer' and in iTunes for Windows 7

I have stopped the services to the ipod and mobile devices and restarted the services. I have uninstalled and reinstalled itunes. My ports are fine and I have tried all gthree ports. I also switched the cable and yet it's still not recognizing ipod. I also turned sync automatically off and then back on. Not sure what else to try. Very frustrating!!!! Need help!

Hey webbydebby
Try out the article below for more troubleshooting steps.
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Possible solution to iPod not recognized in Windows

I myself have a Mac, but for that last week, since Xmas, have been trying to help a friend get her kids' iPods (Xmas gifts) to work with her Windows machine. She has a Dell with Windows XP. Her whole system is 2-3 months old.
We experienced the same problem as many. iPods not recognized by her system. We tried everything, the 5R's, prayers,tears, voodoo, human sacrifice (Bob from GeekSquad), everything.
Long story short, she discovered that if she disconnects her printer (a Lexmark all-in-one) from it's USB port, and then connects the iPods, the iPods are recognized and funcion normally with the system. She restarts her computer between disconnecting the printer and connecting the iPods. Not sure if that step is necesary at this point. Must be some sort of hardware/software conflict.
Just wanted to let everyone know in case this worked for them.
Mac Mac OS X (10.3.9)

I don't usually reply in discussion sites, but after about 20 hours...doing the R's over and over, Applecare not being able to help, and one step away from giving up...I just had to say thank you! I tried everything...except removing my printer and scanner to see if they were conflicting...after I read your note, I tried, and it finally worked. Thank you so much...I really appreciate the suggestion...and my headache has seemed to go away!!! Hope that you have helped other people's stress as well! Happy New Year!
HP Windows XP

TS1369 iPod not recognized in 'My Computer' and in iTunes for Windows

iPod not recognized in 'My Computer' and in iTunes for Windows. Does not show up.

Have you tried here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

IPOD Not Recognized Correctly by Windows

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