IPod Not Recognized Except as Digital Camera

OS: Windows Vista Home Premium, running Service Pack 1
System: Dell Inspiron 537s (brand new) 64-bit
iPod: iTouch, version 2.2
When I plug my iTouch into our BRAND new computer, it only is recognized as a digital camera. It does not show up in iTunes. It doesn't show up in my Hardware list.
In Device Manager, it appears under "Portable Devices" but not under the expected "Universal Serial Bus controllers". I can't eject it from my computer properly because it does not appear on my Hardware list when plugged in.
My Troubleshooting Attempts:
1. I have restarted the ipod Touch
2. I have tried different USB ports
3. I have tried restarting my computer
4. I have tried reinstalling iTunes
5. The iPod is fully charged
6. Both an iPod nano and an iPod classic were successfully recognized by both my computer and iTunes, but not the iPod touch.
7. On our previous Windows XP computer the iPod touch worked fine. It is only having issues on this new computer. (I am no longer able to use the XP PC.) This iPod touch has been working fine until now, so I assume the issue is with the computer and not the iPod.
8. The iTunes version installed as of an hour ago is version 8.2
9. Apple Mobile Device service is working properly
10. The Touch does not change screens when plugged into the computer, but it does recognize that it is plugged into a power source (visible on the battery indicator).
11. I have tried updating the driver which seems to work for many people, but am unable to do so. I think that is where the problem lies, though...
When I look at the properties of the iPod in Device Manager, I get this information:
Driver Provider: Microsoft
Driver Date: 6/21/2006
Driver Version: 6.0.6001.18000
Digital Signer: microsoft windows
Driver Files:
C:\\Windows\system32\DRIVERS\UMDF\WpdMtpDr.dll
C:\\Windows\system32\DRIVERS\WpdUsb.sys
C:\\Windows\system32\DRIVERS\WYDFRd.sys
C:\\Windows\system32\WpdConns.dll
C:\\Windows\system32\WpdMtp.dll
C:\\Windows\system32\WpdMtpUS.dll
I believe that my iTouch is using the incorrect drivers; from what I've read in some help forums it should be using the "usbaapl" drivers. However, I have tried to direct it to the correct drivers using the "Update Driver" option and it has not worked. My process:
1. Update Driver Software
2. Browse my computer for driver software (manually)
3. Search for driver software in this location: C:\Windows\SysWOW64\DRVSTORE\usbaapl_872A2434B7205D4BD84BBE53811BDCE15F347D5B (this is where I have found the usbaapl drivers)
4. Click "Next"
5. This message appears:
The best driver software for your device is already installed.
Windows has determined the driver software for your device is up to date: "Digital Still Camera"
So now I am at a loss. Can anyone help me with this problem?

Unfortunately it didn't seem to work. The Touch appears in Computer under the category heading "Portable Devices" with the image of a digital camera, from there I can browse and find what is labeled as an "Internal Storage" drive. In that are a DCIM folder and a 100APPLE folder. I deleted all pictures from the 100APPLE folder but so far there's been no change. Restarted computer, Touch, iTunes...no luck.
As to the article, I've been through all the suggested steps. I have the driver USBAAPL.SYS installed, but my computer seems determined to use the WPDMTP driver in its place and I have no clue how to change its mind. There don't appear to be any errors in Event Viewer as Vista believes it is working properly.
Does anyone know of a way to force Vista to use the proper Apple driver instead of the Windows Portable Devices Media Transfer Protocol? I am pretty sure this is where the problem lies.

Similar Messages

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    take a look @ these threads: one and [two|http://discussions.apple.com/thread.jspa?messageID=11045615#11045615].
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    I don't usually reply in discussion sites, but after about 20 hours...doing the R's over and over, Applecare not being able to help, and one step away from giving up...I just had to say thank you! I tried everything...except removing my printer and scanner to see if they were conflicting...after I read your note, I tried, and it finally worked. Thank you so much...I really appreciate the suggestion...and my headache has seemed to go away!!! Hope that you have helped other people's stress as well! Happy New Year!
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