IPod not recognized, therefore I can't factory reset...Need some serious help.

I received an iPod that used to belong to someone who used it on a Mac. I can tell this because under "About" it lists the serial number, which indicates it was used on a Mac and not Windows. Because of that, it can't sync with a windows computer. I need to factory reset it so it will be optimized for a Windows computer. However, when I connect it, neither the computer or itunes recognizes it. It doesn't recognize it in disk mode either. I get the message "USB Device Not Recognized". I searched for newer drivers and it says that my "Unknown Device" has the most up to date drivers. I've also reset the ipod, and uninstalled & reinstalled itunes. The ipod will charge with the usb cord connected to the wall, but not while connected to the computer with that same cord. By the way, the ipod works fine, it has music already on it and will play the music just fine.
I've followed the 5 "R" steps to try and fix my ipod, ending at the last step which is restore. I can't restore my ipod, because I can't get it to connect to itunes.
Please help me!

Hello cierra.estelle,
Thank you for the details of the issue you are experiencing with your new iPod nano. You have taken some really good steps to troubleshoot this issue. I found an article with a few additional steps you can take when your iPod is not recognized by iTunes or your computer.
I recommend continuing with the following article (you can skip the steps you have already taken). Additionally, if you get to the step to uninstall iTunes, it is important to remove all the listed components in that step:
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/TS1369
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

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My ipod is majorly screwed up and i need some serious help

k well lets see
error states 'can't mount ipod'
so i tried checking all the wires, restoring the ipod (which didnt work because it couldnt find it) and i scanned all my files for viruses.
my ipod also makes funny clicking noises when i dont even touch it...
im just a kid guys.. i need some serious ipod whizz to help me out.. im desperate! ive tried everything

Hi,
Firstly please try to deal with "can't mount iPod" issue
http://docs.info.apple.com/article.html?artnum=93499

Ipod is not recognized in Windows or itunes...Need some help here!

I have the ipod connected via the USB cable. I have the newest updated program and itunes installed. For some reason the iupod is not being recognized. anyone know what i can do??

What's on the screen of your iPod?
Try resetting it: Make sure the hold switch is OFF so that there's no orange color showing. Then hold down the MENU and SELECT (center) buttons for about 10 seconds, and you should get an Apple logo on the screen. When you do, you can release the buttons and try again.
You can also try connecting the iPod to a different USB port, preferably one on the back of the computer if you're on a desktop computer.
If that doesn't help, try these:
http://docs.info.apple.com/article.html?artnum=61711
http://docs.info.apple.com/article.html?artnum=93716
CG

NEED SOME SERIOUS HELP! MY IPOD IS DRIVING ME CRAZY

well basically I have a ipod touch 4th gen and it is a 32gb model and i have 15gb of memory left.
Why is my device being very slow.
Please help someone. It crashes and just lags etc.
Much Aprreciated

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

1st generation iPod not recognized on Vista - drivers / hardware not found

I have a new PC, which now very unfortunately runs Windows Vista as an operating system - I have installed iTunes latest version 7.4 but still the PC does not recognize my iPod or doesn't find the hardware - can anyone help?

Have you had a chance to look at these troubleshooting pages? They may be of some help:
iPod missing in My Computer and in iTunes
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
If you are using a laptop, this page might help: iPod not recognized when connected to Windows laptop over USB

Ipod not recognized by computer or itunes plaese help

Hey I have had my ipod since last december and around april it stopped working and responding to my computer. it does charge but now it can only hold a charge for a certain amount of time. Can sum one help me?

Have you had a chance to look at these troubleshooting pages? They may be of some help:
iPod missing in My Computer and in iTunes
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
If you are using a laptop, this page might help: iPod not recognized when connected to Windows laptop over USB

Ipod not recognized by windows code43

windows will not recognize ipod says device not working properly code 43 this happen after itunes upgrade what to do to fix

Hello Judy,
It's impossible to sync your iPod if it is not being recognized in iTunes. I found a few resources that I think will help with this issue.
I recommend starting with the steps in this tutorial:
iPod nano not appearing in iTunes
http://www.apple.com/support/ipodnano/assistant/itunes/
If you are still getting the same error code after following those steps, I recommend the following article (you can skip any steps you have already taken):
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

My ipod not recognized by the computer or itunes?

Ok, the iPod works fine playing music and watching videos and everything else it is supposed to, and it charges fine. But when i plug it up my PC to sync new music, the screen on the iPod does like normal and goes to the gray and orangeish screen that says Connected, then immediately says Disconnecting iPod and shows the little progress bar as if you had ejected it. How can it do this on it's own before anything has recognized it?
I have done everything that the Support on here has said, the 5 r's and all that, and nothing. Checked device manager on my computer and it actually says that is is plugged up and recognized, but has a yellow exclamation point beside it. The properties of it says this error...
"Windows cannot use this hardware device because it has been prepared for "safe removal", but it has not been removed from the computer. (Code 47)"
These errors occurred two days again until now, i have made no recent updates on my computer or iPod to have damaged anything but these problems randomly occur. it's really odd and if someone could help me it would be great.

Have you carefully worked through each and every suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

New iPod not recognized in Vista PC and no devices in iTunes

Hello, plugged iPod Touch into computer and Vista showed usual little box which said automatically located drivers and installed them. But couldn't find iPod in My computer. Installed iTunes from download area. No devices in left column.
Reinstalled iTunes from fresh download. Plugged iPod in every USB point on computer, but nothing happens. IPod not found or recognized.
Tried to find USB driver in Device Manager but all have generic names and so can't identify which driver was installed for iPod. None show installation date or anything which may identify which one. Also forgot to create restore point first (kicking self - always do this normally before installing something new).
Been through Apple help pages and tried all their ideas including reinstalling. Still nothing found.
Could someone please suggest what to do, besides dropping computer out of window?
Many thanks
Phil Chave

I would try this:
http://support.apple.com/kb/TS1369
(iPod not recognized in 'My Computer' and in iTunes for Windows)

IPod not recognized by computer and other problems

I have a 3rd generation iPod. When I try to charge it, a folder comes up with an exclamation mark in it. I tried to follow some of the steps on the site, but it didn't seem to work.
Also, when I try to connect the iPod to the computer, it just does not register at all. Probably once out of like five times it might.
The new updater doesn't work, it can't mount the iPod. But I guess that's a part of because it doesn't recognize the iPod on my computer.
Also, the iPod is stuck in Disk Mode, which I think would help the iPod be recognized and whatnot. If I reset the iPod, it just goes right back into diskmode.
Please help

This is pretty much my problem. It is ******* me off. Does anyone know what to do?

Ipod not recognized unless fully charged.

Hi, I recently changed my PC, I was using windows xp and everything was fine. Now, I am using Windows 7 and my Ipod is not recognized neither by my PC nor Itunes, unless it is fully charged. I did not have this issue before. Any solutions?

Hi there,
I would recommend taking a look at the article below for some troubleshooting steps. While the article isn't for troubleshooting this specific issue, it can be useful in finding out if any of the settings have changed during the upgrade process.
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/ts1369
Hope that helps,
Griff W.

IPod not recognized (for sync OR charging) after OS 4 upgrade

I upgraded to OS4 on Saturday July 10th with no problems. On Sunday (July 11) I used my iPod quite a bit. I was at a friend's house and the battery was getting low so he charged it through his computer. It charged completely and we continued using it the rest of the day. I plugged it in to my PC to charge it Sunday night and it was not recognized at all (for charging OR for syncing) through any of the USB hubs. I asked my friend the method he used to charge it that day and he confirmed it was via computer. Monday night I tried charging it through a friend's iMac. It charged halfway, though it still wasn't recognized. Tuesday morning I tried to charge it on the same computer and I got the "too much power drawn from the USB hub - HUB deactivated" message on ANY of the HUBs. It still doesn't work on my own home computer (though it HAD been working Friday night and Saturday morning pre-OS4 installation).
I'm personally running Ubuntu 10.04 but obviously only was able to charge the iPod on that system. Anytime I want to sync or download music I restart to Windows Vista (and iTunes).
I do also have apps installed, but nothing new from the previous OS - (I know that blaming third party apps is a common cop-out answer for apple techs).
I hope this wasn't too confusing. My real problem is simply described by my subject line: iPod not recognized (for sync OR charging) after OS 4 upgrade. What follows is simply everything I've done to troubleshoot. The only thing I haven't tried is restore...because my iPod isn't even recognized by iTunes.
I would greatly appreciate any help or stories related stories/situations. Strength (and hopefully solutions) in numbers!
Best,
Dan

Assuming you haven't got the cords mixed up with another, older iPod, it sounds like you have a couple of problems:
1. Your computer's USB ports have quit working. Reboot your computer and see if they reactivate.
2. Your friend's iMac generated that message because you tried to charge the device from the low power keyboard USB port. iPods need to be charged off one of the main USB ports or a powered hub.
3. iPods not being recognized by iTunes can be caused by 1) wrong cable; 2) non-functioning USB ports; 3) iTunes not being the correct version for the iPod OS; and finally 4) Apple Mobile Device Services driver is either stopped, missing, or disabled.
To troubleshoot a problem with Apple Mobile Device Services, see the Apple support article: http://support.apple.com/kb/TS1567

Why is my ipod not recognized in itunes and content appears to be lost

I recently connected my ipod to charge, when itunes did not come up I found that it was open by another user on our pc. I went to close itunes from there session But it was frozen. I had to press control alt delete to end task. When it closed I opened it back up in my windows session and found all my content was lost and it didn't recognize my ipod. itunes wants to reset all settings to factory and delete any content that may still be on there. When the ipod is ejected it shows nothing on there but when i plug it in show my ipod name, and some content appears to still be there, in my computer in usb port (G:). Please help I hope I didn't loose all my music!!!

What have you tried so far in terms of troubleshooting this issue? Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?
What happens if you try to reset the device with it still connected to the PC?
How to reset iPod
Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?
Have you carefully worked through each and every single suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

HT1363 ipod not recognized in itunes, even while in disk mode

My ipod classic is not recognized in itunes. I tried resetting it, reinstalling itunes and even put it in disk mode. Still it doesn't show up. What else can I try?

Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?
What happens if you try to reset the device with it still connected to the PC?
How to reset iPod
Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?
Have you carefully worked through each and every single suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

Ipod not recognized by itunes

My ipod mounts on the pc, itunes does not see it. An error pops up saying that the ipod is write protected...???? I restored it, reinstalled, rebooted. Not sure what other steps to take.. Thansk for any help.

Hello Jennifer,
Thank you for using Apple Support Communities.
Sorry that your iPod isn't recognized. The following articles should help you sort out what is going on and get your iPod working again. I didn't see if you are using OS X or Windows, so I included the articles for each.
If you don't see your connected device in iTunes for Mac - Apple Support
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Regards,
Jeff D.

IPod not recognized, therefore I can't factory reset...Need some serious help.

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