IPod not responding, turning on, or connecting to pc

I got my iPod touch for xmas 09, and it has died on me. It wont turn on, so when i restart it, it shows that apple icon for approx. 5 seconds, and then the screen goes blank. I've also had issues with freezing, and the volume controls have been stuffing up too. Also, before it shut down, i'd attach it to the computer, and it would tell me that it can't read the contents of iPod touch, and to restore it. I would do so, and as soon as it was reconnected to the computer, it would give me the same message. It has serious problems. What should i do?
Message was edited by: auroradadah

I'm wondering if you are not plugging it into a powered USB port. Some USB ports are for data transfer port and can't charge your battery. Someone else may correct me on this but if you are not already doing so you should try plugging your ipod into a port on your machine.
Good luck

Similar Messages

Ipod doesnt respond/turn on...

All starts when i bought a refurbished ipod from ebay....
When I open the box, i put the cd rom and install the itunes . I connected the ipod with the pc, and transfer 4 songs (ipod opened when i connected it with the pc). The ipod battery seemed to be semi recharged.When i disconnect the ipod from the pc ,to listen to the songs, the ipod turned off by itself(I ejected it first). I push any button to turn on...but nothing happened(the lock button was off).
*I try to reset as the guide says but nothing happened to..
*I also connected it with the pc ,in case of recharging, but nothing happened to..ipod didnt respond.
*I tried another usb ...but nothing happened.
*I restarted and reinstall the iipod and itunes software...but also nothing happened.
*I tried to restore it,but nothing happened too...ipod didnt turn on.
*I also tried to set it in disk mode(pushing sellect and rewind) but IPOD DO NOT RESPOND/TURN ON in all cases.

could someone please tell me what to do now??!!!
to send it back to the seller?
to contact with apple?
(it is a re furbished ipod and in the package there was no receipt...) although the seller is a high reputated power seller (99,6%)...

TS3219 my ipad2 when connected to my laptop is not responding nor accepting the connection

my ipad2 when connected to my laptop is not responding nor accepting the connection. My ipad was blocked to return to main menu while trying to updating its IOS. How can we return to main menu?

Take it to Apple

Hi I have mac os x 10.6.6 and need to update however keep getting the message " software update server ( 172.22.13.4 ) is not responding". My internet connections are all working. Any ideas how to solve this?

Hi I have mac os x 10.6.6 and need to update however keep getting the message " software update server ( 172.22.13.4 ) is not responding". My internet connections are all working. Any ideas how to solve this?

If you have enough room on the boot drive, head to System Preferences > Accounts and create another Admin Account, log out and into it and try your Software Update again.
If this doesn't work, connect a Ethernet cable to the router or modem (power off/on) and try again.
If this doesn't work then run through this list of fixes.
..Step by Step to fix your Mac
Diagnosing network issues

IPod won't turn on or connect to iTunes

About a week ago my home button on my 5th generation iPod stopped working, so I have been using assistive touch. Tonight I had just updated iTunes on my pc while my iPod was charging through it. I took my iPod off of the charger and was using it online. While I was on it, it randomly turned off. I tried turning it back on, but it never worked so I connected it to iTunes after it was done updating. When I plugged it in nothing came upon my pc screen or my iPod screen. I also tried charging it with my wall charger but nothing came up. I have read about troubleshooting, but seeing as my home button doesn't work, I don't think that is an option. Please help, as I am extremely stressed and do not know what to do.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

New Ipod Not Responding To Computer

First of all, this is one of the original Nanos. 2 GB White. The computer, nor the ipod is responding when I plug it into the USB port on the lap-top. The Ipod won't even turn on at all but the black apple logo was on for a few minutes. Please Help!

Try resetting your iPod: hold the "Menu" and middle buttons together for 10 seconds. This is best done while the iPod is connected to a power source.
Also, have you tried the Five R's?
Read here: The Five R's
-Kylene

Ipad Not Responding/Turning on Fully

My Ipad 2 is not responding an just stays on the black screen with the apple symbol showing.
The last thing i was doing on the Ipad was playing Farm Story an it was very slow to responded.
I then turned the Ipad off to possible reset the system. When i hit the power button to turn back on it would just appear to the black screen with the apple.
I have tried to reset the ipad, that does nothin but return to black screen with Apple symbol.
I tried plugging it into the Computer it will not sync too the computer, an it will not recoginze the ipad.
I do not know any other ways to possibly get my Ipad turned back on.
Any Knowlege would be helpful.
Thank you for your time
Dawn W

If you are running iTunes 11 - make sure that the iPad is not being seen in iTunes and do it like this. Enable the sidebar. Launch iTunes and from the menu at the top - View>Show Sidebar. Once the sidebar is enabled, connect the iPad and see if it appears in the left sidebar under the devices heading. If it does, then you can restore the iPad using iTunes and you might even be able to backup before you restore.
iTunes: Restoring iOS software - Support - Apple
If the iPad is not being recognized in iTunes, you will have to use recovery mode which will also erase the device. Recovery Mode is mentioned and linked at the end of the article above.
Additional Information
If your device is continually restarting, not responding, or showing the Apple logo with no progress bar or a stopped progress bar, place the device into recovery mode and try restoring again.

Why is my ipod not responding?

Everytime I try to slide to unlock my itouch, it doesn't work. please help me fix it. thanks.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

ITunes hangs "not responding" when nano 5g connected to PC

Hi,
Just bought my wife a Nano 5g for her birthday to replace her old broken 2nd gen version.
Plugged it in, iTunes fired up as usual, except it complained that v9 is needed.
V9 downloaded and installed, but hangs when ipod connected, task manager shows as "not responding"
I've tried: uninstalling and reinstalling itunes; Changing usb cables and usb port; Also tried on another PC.
Same thing happens.
Is this a dud ipod? What are my options?
Been an ipod user for years and have always hated itunes as a piece of software and this could well be the final straw.
Help needed please.
Thanks,
Dave

I have used the nano on XP Home and Vista with no problems. So I would keep looking for a solution on your home system. If you are running service pack 3 and all the latest updates for iTunes and the firmware for you nano, you should be good.
You might start thinking about things that are on your home system that are not on the system at work. Maybe anti virus software, etc. that kind of thing. I don't know anything specific regarding anti virus software, just using that as an example that might play into it.
My system running XP home has avast anti virus, steam and a bunch of games installed. I also have some Logitech drivers installed for their keyboards, mice, etc. but that is really it.
i

Fourth Generation iPod not responding

My friend has a fourth Generation iPod... it does not respond in any way. When plugged into computer, nothing shows up on computer. The battery is fully charged and yet all that appears on the front screen is the Apple symbol. What could possibly be the problem? What can we try? Any help will be appreciated!

If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
http://www.rapidrepair.com/shop/g4-ipod-parts.html
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

WHY DID MY IPOD NOT RESPOND TO MY TOUCH

I think the reason why I cant use my iPod and is unresponsive to touch is because I left the portrait and landscape lock on too long. I forgot to turn it off. Well anyways, does anyone know how to fix it? I mean, I can still click the turn off/on button, but I cant shut it down because it needs me to slide to shut down and it wont let me, no matter how hard I try. PLZ HELP ME!! ;(

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

7th gen ipod nano wont turn on or connect to laptop

i have my ipod nano 7th gen for barely a month now and i tried to connect it to the laptop tonight to sync new songs. i got a notification stating that it was malfunctioning and then it just went black and would not turn on. it still wont. ive disconnected and re connected, tried resetting the ipod but it wont give me any screen at all no matter how long i hold the start button or the on/off button for. ive updated my itunes and retried all of this and still nothing. i have no idea how this happened and i need help!

Hi shannons923,
Thanks for using Apple Support Communities. This article has some steps that may help, and additional information if the issue persists:
iPod won't turn on
http://support.apple.com/kb/ts1383
Although the image is for an iPod classic, the steps also apply to your iPod nano (7th generation).
Cheers,
- Ari

Itunes7 not responding with a mobile connected with usb port

Hello,
I try to listen music connecting a nokia n91 (hard disk 4gbyte) with the usb port and itunes7.
often itunes7 crashes (not responding status) and even I shut down the program, then it stops again, and again, and again..
Obviously with the previous version of itunes I had NO PROBLEMS!!
it seem that the version 7 has not been tested enough..
regards,
dave from italy

If it boots from the enlosure then I agree with Shootist in that it's more than likely that there's a problem with your SATA cable. Call or contact OWC and tell them the problem that you're having with their drive. They may just ship you a cable free.
Clinton

ITunes "not responding" every time I connect iPhone

Can anyone offer some advice here please? I just got my new iphone 3G, and downloaded iTunes 7.7. It all worked fine and synched OK to the new phone.
However, every time I connect the phone subsequently, the PC opens a window to say that a camera has been connected and asks me to chose a program. Whatever I then do (OK or Cancel), iTunes freezes up. Does anyone have any suggestions lease?

I mean the program will open, but when asked to open anything it just sets with the rainbow pie spinning. Click on garageband in the dock and it says that is not responding.

IPOD not responding to Itunes

I just installed my itunes Cd, I uploaded 15 CDs and now when I connect my IPOD into my laptop, it will connect, the Itunes will state that it has updated my IPOD and then it disconnects the IPOD automatically. I can no longer put music on my IPOD or get in to stay in on the Itunes software, it automatically disconnects it within about a minute.
I have 2 IPODS at my house and the other one works fine, any ideas?
Thanks!

Hi KD12,
Welcome to Apple Discussions
You might want to look at Knowledge Base Document #300432 shows one How to Use Multiple iPods With One Computer and Knowledge Base Document #61148 on Managing songs manually on iPod.
Jon

IPod not responding, turning on, or connecting to pc

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