IPod not seen in Windows or iTunes

Hi! Can you help? I have a click-wheel iPod which my friend has given me (she has gone overseas and updated to a newer model). I can't seem to get the iPod in either Windows or iTunes, and I have tried to follow the instructions on the website, but it doesnt seem to help. Also, the iPod screen toggles between an apple and also a plug and socket picture. Can anyone help? I'd really appreciate it!

Welcome to Apple Discussions!
Please post your question in a part of the forum more likely to get responses that are relevant to your issue such as the Connecting your iPod to Windows forum. Do you need help understanding how to navigate the forum?

Similar Messages

  • Ipod not seen by windows or itunes

    Hello, I'm totally frustrated and have been searching for hours. Please someone help.
    - Nano 8 gb
    - Windows xp
    Neither Windows (my computer) nor Itunes sees my ipod. Ipod is working fine: did the menu/select thing, cable is good.
    When I plug the ipod in the usb port I hear a bleep and I get a message bottom right "new hardware found ipod"and the icon is a usb cable. Ipod is not in My computer window. Ipod is not seen by Itunes
    Tried Device Manager/I see Ipod with a ? Yellow. If i right click on it and do update driver the ms computer management system crashes and sends error report.
    I tried dowloading the USB driver and placing it in the directory, but I got stuck because there is no windows/inf directory. I tried to update the usb driver with the same ms crash.
    I'm completely frustrated, please can someone help me.

    I was having the same problem the other day. I'm not sure what it was but I think it has something to do with the i tunes and i pod 1.2 update.
    What I did was:
    1. Uninstall i tunes
    2. Restart my computer
    3. pluged my ipod in a slow usb line
    4. waited until my pc recognized it in there. It took a little while.
    5. re installed i tunes from apple.com
    6. waited until i tunes recognized my ipod
    7. updated my i pod with my library it took a long time because i was in the slow usb plug.
    8. re plugged my ipod into a 2.0 usb line
    9. i tunes recognized it.
    10. I then updated my ipod to the new 1.2 version
    11. The problem started happening again
    12 I repeated what I did before and now it is working.
    It was very frustrating! I hope it works for you.1

  • IPod not seen by windows or iTunes post update.

    I hate to be beating a dead horse. I have just read pages and pages of this BS. I had not updated it for months, because I have been way to busy. I added songs as recently as june 6th. I update today and poof no iPod?
    As I read down the other massive numbers of posts, I noticed no answer or resolve at that time?
    I am wondering if a definative answer actually ever occured. Since they locked that one up and threw away the key I had to start a new one here.
    Thanks,
    Rick
    P.S. - yes I have followed all the Apple troubleshooting tips and those found in the posts.

    I must say, for people running out to get anew iphone seems quite a bit ridiculous, considering Apple can't get this issue straightened out.
    Consider the following, there are literally hundred of thousands of posts on the internet reguarding this major issue. No clear answer or resolution?
    Even after: doing the 5 R's, and everything else Apple has listed, nothing works. Then moving on to microsoft for an answer that was linked on the Apple website, that fails to work. Apple passing the buck to microsoft, then microsoft has links passing the buck to Apple.
    The fact is Apple made it, it should work. Hard to beleive this is a state of the art company, that has used quauntum physics to help develop their chips and other resale to have a mishap like this one.
    In additon, a major company like this should not have a hiddiously slow website that is competition for the snail and Medussa herself.
    When I log in I get the following everytime!!!!
    500 Servlet Exception java.lang.NullPointerException at jsp._error__jsp.jspServic)(acincludes/../accountbox.jsp:52)at com.caucho.jsp.JavaPage.service(JavaPage.java:60)
    at com.caucho.jsp.Page.pageservice(Page.java:570)
    at com.caucho.server.dispatch.PageFilterChain.doFilter(PageFilterChain.java:179)
    at com.caucho.server.webapp.DispatchFilterChain.doFilter(DispatchFilterChain.java: 115)
    at com.caucho.server.dispatch.ServletInvocation.service(ServletInvocation.java:229 )
    at com.caucho.server.webapp.RequestDispatcherImpl.forward(RequestDispatcherImpl.ja va:277)
    at com.caucho.server.webapp.RequestDispatcherImpl.error(RequestDispatcherImpl.java :113)
    at com.caucho.jsp.PageContextImpl.handlePageException(PageContextImpl.java:1066)
    at jsp._loginform__jsp._jspServic(_loginform_jsp.java:1212)
    at com.caucho.jsp.JavaPage.service(JavaPage.java:60)
    at com.caucho.jsp.Page.pageservice(Page.java:579)
    at com.caucho.server.dispatch.PageFilterChain.doFilter(PageFilterChain.java:179)
    at com.opensymphony.webwork.dispatcher.FilterDispatcher.doFilter(FilterDispatcher. java:189)
    at com.jivesoftware.base.action.util.JiveFilterDispatcher.doFilter(JiveFilterDispa tcher.java:54)
    at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70 )
    at com.jivesoftware.util.SetResponseCharacterEncodingFilter.doFilter(SetResponseCh aracterEncodingFilter.java:58)
    at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70 )
    at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:11 8)
    at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
    at com.jivesoftware.base.theme.ThemeFilter.doFilter(ThemeFilter.java:50)
    at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70 )
    at com.jivesoftware.base.util.webwork.JiveActionContextCleanUp.doFilter(JiveAction ContextCleanUp.java:38)
    at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70 )
    at com.jivesoftware.util.SetRequestCharacterEncodingFilter.doFilter(SetRequestChar acterEncodingFilter.java:72)
    at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70 )
    at com.jivesoftware.forum.upgrade.UpgradeFilter.doFilter(UpgradeFilter.java:48)
    at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70 )
    at com.jivesoftware.base.util.ApplicationInitializedFilter.doFilter(ApplicationIni tializedFilter.java:66)
    at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70 )
    at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.ja va:323)
    at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70 )
    at LoadBalancerCookieFilter.doFilter(Unknown Source)
    at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70 )
    at com.caucho.server.cache.CacheFilterChain.doFilter(CacheFilterChain.java:209)
    at com.caucho.server.webapp.WebAppFilterChain.doFilter(WebAppFilterChain.java:173)
    at com.caucho.server.dispatch.ServletInvocation.service(ServletInvocation.java:229 )
    at com.caucho.server.hmux.HmuxRequest.handleRequest(HmuxRequest.java:420)
    at com.caucho.server.port.TcpConnection.run(TcpConnection.java:511)
    at com.caucho.util.ThreadPool.runTasks(Threadool.java:520)
    at com.caucho.util.ThreadPool.run(ThreadPool.java:442)
    at java.lang.Thread.run(Thread.java:619)
    Resin Professional 3.0.23 (built Mon, 22 Jan 2007 02:25:17 PST)
    Message was edited by: Rickycen

  • Ipod not read by Windows or itunes

    I have an older ipod clickwheel. It worked beautifully until 10/15/08 when my computer ("computer A") automatically installed Windows Vista updates. When I connected my ipod to the computer's USB port, I got a nasty whirring sound and it did not appear in Windows or itunes. I toggled hold switch, reset and disconnected. I then connected it to my laptop ("computer B") and it worked perfectly. Now laptop has automatically installed Windows updates (Windows 2003, not Vista) and the ipod is doing same thing on that computer -- endless whirring, frozen up, not recognized by Windows or itunes. When I reset my ipod, it works fine, but I can't update any of my music/podcasts because it won't sync. It's forever stuck on 10/15/08 content. What should I try next? Thanks

    erfva,
    If you can get the iPod recognized in iTunes, you can always attempt to restore it: http://support.apple.com/kb/HT1339
    However, if it's not recognized in iTunes you can attempt to format it using Disk Mode, using your Windows OS (just like you would format any drive). Here is a good article on what to do if the iPod is not seen in iTunes: http://support.apple.com/kb/TS1373?viewlocale=en_US
    Unfortunately beyond that, especially if it's making whirring or clicking sounds, it can be a hardware failure which would require service: http://support.apple.com/kb/TS1382
    Hope this helps,
    Raleigh

  • 5th Gen Ipod not recognized by windows or itunes. Have tried it all. Any Ideas?

    Hello everyone. I have a 5th generation Ipod I recently purchased that I'm having what seems to be an common issue. When I connect the ipod to my computer via USB, the Ipod is not recognized in windows or Itunes. Occasionally the Ipod will charge when connected but not always. Though this is the same for the old wire I used and the new one I purchased today. Even when shown charging the Ipod is not recognized and there is no noise that a device has been connected. I have tried the 4 R's (without Restore) which I can't do, chaninging the drive letter, disabling start up software,uninstalling and reinstalling all Apple Software. I have tried connecting to another computer and have gotten the same result. When I check the diagnostic screen on the ipod it shows that a usb cable is detected. I have upgraded all my driver software, disabled and reenabled them. I'm almost 3 hours from the nearest store so that it out of the question. I'm curious if anyone has any other ideas and will try anything you think might be the issue and fix. Thank you for time.

    From my experience, the only way you're gonna get a PC afflicted with this disease to work with a 5th gen nano is to roll back to an earlier version of iTunes.  Those affected have been exhausted by this ongoing issue.  To update or not to update?  And I always say never update unless you have to, and turn off all that auto update mess!
    I have two core2duo lappies running 32b vista.  My workflow dictates 32b fyi.  One is acer aspire running itunes v 11.1 (.0.126),  5th gen nano was originally formatted and works just fine on this machine to this day.  My other is the bigger badder lenovo thinkpad and the 5th gen will NOT mount using any version of itunes past 11.0 (.1.12)  Windows mounts it just fine.  itunes is not having it.  no shirt no shoes no service.
    I have both a 4th and 5th gen nano.  The 4th gen works great on both machines, I even successfully tested it with the latest version (11.1.5) before subsequent deletion on the thinkpad!  Weird huh?  I think my next experiment might be to restore my 5th gen w/ a Mac and theeeeen plug it into PC itunez.
    I'm at a loss on the thinkpad.  Scanned for intruders.  Cut the Lenovo bloat.  Executed system and reg maintenance.  Took down msconfig to a safe mode + itunes level to attempt to resolve possible sw conflicts but to no avail.  NO NO NO.  Every single dang port, every time on the thinkpad.  Has me feeling like others might get the same treatment by the next itunes update.  :|
    So in summary for me:
    5th gen nano and thinkpad are a NoGo on 11.1^  last working version for me = 11.0.1
    5th gen nano is working on an acer aspire 11.1.0  but no way in the world am I updating
    4th gen nano is kicking 5th gen nano's @zz so what would make me want to buy a new ipod?

  • Nano 5th gen, not seen in windows or itunes, older ipod IS

    OK my ipod is a Nano 5th Gen and the Mrs is 2nd gen, as soon as i plug her ipod into my win 7 pc it comes up fine in both explorer and itunes so my system is working fine i guess.
    However when ever i plug my in nothing happen, not showing up in itunes or windows explorer or right clicking on my computer and selecting "Manage" right clicking "Disk Management" or "Device Manager" there is NO mention of Apple device, tried resetting it by turning lock on then off then menu/centre button, which did reset the ipod but still not showing up in either windows or ituens.
    Just wondering what i'm missing her, I do have access to the mrs laptop with ituens on but of course it has her music on, **** while i was typing i got hers out plugged my ipod into her laptop and again nothing in itunes or explorer so i'm 99.9% the issue is with my Nano.
    So is she dead and times to go and buy something new or does anyone have any suggestions for a fix?
    All1

    Try one or more of the following:
    Restart your computer
    Uninstall & Reinstall iTunes
    Reset iPod (will not delete everything)
    Check in My Computer (Windows XP) or Computer (Windows Vista & 7) and see if it shows
    Restore iPod (will delete everything)
    Make sure iTunes and iOS firmware is up to date
    Extra Link:
    iPod not recognized in 'My Computer' and in iTunes for Windows
    Hope this helps.

  • Sad ipod and not seen in windows and iTunes

    I tried to play my ipod mini yesterday and it displayed and exclamation point and a folder. Then I went to the support page and tried the 5 r's. When I reset my ipod teh screens change from the sad face to the folder. I tried to restore, but my ipod didn't show up in windows or iTunes. I filled out the webpages to get service but it cost too much money. Does anyone know what I should do?
    thanks.
    DELL   Windows ME  

    Here ya go:
    iPod Doesn’t Appear in iTunes/iPod Sad Icon
    Good Thread About iPod Sad icon/Folder with Exclamation Point
    I hope this helps!

  • Ipod not seen on computer or iTunes, and has no icon while loading...

    my iPod Video 30GB has worked fine on my PC since I got it, and everytime I plugged it into my PC, the iPod screen displayed the message "Do not disconnect the USB cable". Just some few days ago, the message was not displayed at all, and the iPod was not seen on iTuned or on My Computer. The iPod still gets recharged, but it does not show up, and does not display the "Do not disconnect USB cable". I have connected the iPod on my a mac and it worked perfectly fine even though my iPod is Windows Formatted. But it just does not work on the pc anymore. please help! I have tried so many things but nothing seems to work!!!!

    Try this link it regarding your computer recongizing your iPod as a network drive
    http://docs.info.apple.com/article.html?artnum=93499

  • IPOD not reconized by windows, nor iTunes

    My iPod is blocked, following password mismatch 3 times....
    I tried to connect to iTunes, and always asking for password to open the iPOD.
    Connected to iTunes, unable to restore, as not reconized by both Windows and iTunes.
    Any idea how to solve this?
    Thanks

    erfva,
    If you can get the iPod recognized in iTunes, you can always attempt to restore it: http://support.apple.com/kb/HT1339
    However, if it's not recognized in iTunes you can attempt to format it using Disk Mode, using your Windows OS (just like you would format any drive). Here is a good article on what to do if the iPod is not seen in iTunes: http://support.apple.com/kb/TS1373?viewlocale=en_US
    Unfortunately beyond that, especially if it's making whirring or clicking sounds, it can be a hardware failure which would require service: http://support.apple.com/kb/TS1382
    Hope this helps,
    Raleigh

  • Ipod not recognized by windows or itunes

    OK here's a humdinger: my ipod used to be recognized by my computer (meaning Windows XP), but then abruptly stopped in a catastrophic meltdown that completely wiped my ipod of everything -- didn't even show the menu. Fastforward, ipod is replaced. Windows will still not recognize it -- most of the time. The toolbar says USB device detected and hardware installed and ready to use, but the message that it's not recognized by Windows still appears. Now I said it was recognized sometimes. When it magically is (this is my only description for it because there is no apparent reason), and this is rare, usually after the computer has been turned off for awhile, the ipod will sync through about a fifth of my library then quit. The "disc cannot be found" message appears, and Windows stops recognizing and I'm back to square one. One would think that I now at least have a fifth of my songs on the ipod. Nope, just one for each time this has happened (being 2). Please do not respond with anything having to do with updating or uninstalling/reinstalling drivers, disabling USB 2.0, searching for E:\ drive, Windows Update, the whole appleipod.bat thing, updating itunes, or scanning for new hardware as I have tried these and a few other solutions. I'm just wondering if I'm completely, well, you know. Thanks for your time.

    OK here's a humdinger: my ipod used to be recognized by my computer (meaning Windows XP), but then abruptly stopped in a catastrophic meltdown that completely wiped my ipod of everything -- didn't even show the menu. Fastforward, ipod is replaced. Windows will still not recognize it -- most of the time. The toolbar says USB device detected and hardware installed and ready to use, but the message that it's not recognized by Windows still appears. Now I said it was recognized sometimes. When it magically is (this is my only description for it because there is no apparent reason), and this is rare, usually after the computer has been turned off for awhile, the ipod will sync through about a fifth of my library then quit. The "disc cannot be found" message appears, and Windows stops recognizing and I'm back to square one. One would think that I now at least have a fifth of my songs on the ipod. Nope, just one for each time this has happened (being 2). Please do not respond with anything having to do with updating or uninstalling/reinstalling drivers, disabling USB 2.0, searching for E:\ drive, Windows Update, the whole appleipod.bat thing, updating itunes, or scanning for new hardware as I have tried these and a few other solutions. I'm just wondering if I'm completely, well, you know. Thanks for your time.

  • Folder Warning, iPod not recognized by Windows or iTunes

    Okay. My other computer froze up while the iPod was in "do not disconnect" mode, and I simply could not get it to shift out of that, so, I disconnected it.
    Still stuck in that mode, even after being disconnected, so I reset it (held down the menu and select buttons), which apparently put it into disk mode. I can't access any menus, play any music, anything like that. All I get is the Apple logo and an icon of a folder with a warning triangle.
    I've tried connecting it to my computer - Window's won't recognize it, and it doesn't show up in iTunes, just makes iTunes freeze. While connected, it goes back into "do not disconnect" mode, but as I can't eject it from Windows or iTunes, I have no choice but to simply pull the plug, at which point it then gives me the check-mark "okay to disconnect".
    I've tried repeatedly to reset it with the various menu-select-play button combinations. I have tried letting the battery die and then plugging it back in. The troubleshooting guides here on Apple.com suggest Restoring it, but as iTunes (the newest, most updated iTunes) won't recognize it, I have no options or menus within the computer to choose to restore it.
    Help?

    Okay. Thank you for your continuing attempts to answer my problem. The iPod is already in Disk Mode, though I'm not sure this is really the mode I want to be in, as neither of the computers in my house are recognizing it. I tried the iPod Reset Utility, but it too sits there with a greyed-out "Reset" button as if no iPod is connected.
    I have taken a look at the iPod Service site, but as mine's a bit older and not under warranty, it would appear that I can't get free service directly officially from Apple. I'm going to try talking to people at the local Apple Store, if their Genius Bar schedule isn't all booked up.
    Thanks again, and if anyone has any more ideas, I'd appreciate them.

  • Ipod not recognized by Windows or ITunes (Ipod updater)

    My Ipod Nano was being charged when my 2 year old hit the reset button on the computer. After the computer rebooted I found out what happened. Now my Ipod just flashes the Apple logo . . . it does nothing else. Neither windows nor Itunes recognizes that it is connected to the computer. I have tried the 5Rs, but it will not reset (holding down the menu and center button appears to turn the Ipod off, but when you release the buttons the logo starts flashing again). Is there anything that can be done before I go through the hassle of sending it into Apple for repair?
    Ipod Nano   Windows XP Pro  

    That is EXACTLY what has happened to mine. I have been on web tech support for 2 days; nothing works. I called Best Buy and talked to tech guy: explained the problem to him and he said it was a hard drive gone bad. He also said that Apple changed their policies and does not still allow them to do any more than just reset the iPod; otherwise it has to be sent back to Apple.
    If you get an answer that really helps, I'd love to hear it!!
    [email protected]

  • IPod not recognized by Windows or iTunes....I've tried everything...HELP!

    When I connect my 30GB iPod (5th gen) to the PC's usb port, Windows or iTunes doesn't recognize it. I know the iPod's dock connector is working because it charges when plugged into the usb port and it also works when connected to my car stereo. I think the problem may have started after updating the firmware to the latest version. I have tried the following things and it still doesn't work:
    1) Five Rs, except I can't Reinstall and Restore because the iPod isn't recognized by iTunes
    2) Updated iTunes
    3) Restarted ipodservice
    4) Tried a new usb cable
    5) Tried 2 other computers
    6) Tried different versions of iTunes
    7) Tried using MediaMonkey or Anapod
    8) Disabled "Allow the computer to turn off this device to save power" for all USB Root Hubs on my laptop.
    9) Deleted the 2 registry keys HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E980-E325 11CE-BFC1-08002BE10318}
    HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\4D36E967-E325-11CE-BFC1-08002BE10 318}
    I'm running out of ideas! Please help!

    I restarted "ipodservice.exe" from the Windows Services control panel. It's one of the suggestions from the Apple website. I didn't try installing iTunes from the installation cd, I just downloaded the latest version from the Apple website. Maybe I should try that.
    I have a Dell Dimension 1.6GHz Pentium-4 running Windows 2000. I also tried it on a Dell Latitude D610 laptop running Windows XP Pro, but it still doesn't work. I don't think we have the same problem. It sounds like your problem is with your computer, not your iPod or iTunes.

  • IPod not recognized by Windows or iTunes, troubleshooting didn't help.

    I have an 80 gig iPod classic. When I plug it into my computer it is not recognized by either Windows or iTunes. However, it does charge while connected. I have gone through every troubleshooting tip on the Apple website and nothing has worked. The only thing I was unable to try was restoring it because it needs to be recognized in iTunes in order to do so. Any suggestions?

    I had the same problem.......
    OK, after 8 hours.. It worked..... I was installling and uninstalling only itunes 9 but not all the apple components in my computer....... uninstall itunes 9 and all its components: Apple Mobile Device Support, Apple Software Update, Bonjour, iPod for Windows, iTunes, QuickTime.
    Under the folder c:\Program Files delete the following folders:
    Apple Software Update, Bonjour, iPod, iTunes, QuickTime
    Search for any hidden folders named "Apple Computer" or "Apple" These may appear under AppData or Local/AppData, Delete these folders.
    Restart your Windows machine and install itunes 9 and quicktime again..... good luck!!!!!

  • IPod not detected by Windows or iTunes!!

    I bought a new iPod Video days ago but it's not detected by Windows/iTunes!!
    However, it worked when I connected my old ipod mini...
    Any reply would be appreciated.

    hi,
    try the following article my friend...it will definitely resolve your problem..
    http://docs.info.apple.com/article.html?artnum=302420
    http://docs.info.apple.com/article.html?artnum=61711
    Regards,
    Sam

Maybe you are looking for