Ipod not syncing and itunes says to reinstall newest version of itunes, when it already is?
My itunes works fine, but when I went to sync my ipod touch (2nd and 4th gen) a window pops up that says "this ipod cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64-bit itunes." BUT THIS IS THE VERSION OF ITUNES I ALREADY HAVE!!! i have the 64-bit already installed so why would i need to install it again? ive also read that for other people that did not help. any tips? please
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)
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IPod touch will not sync error message 13019 even with newest version of itunes
hello yesterday I was having trouble with syncing and the error message 13019 popped up. I was told that by updating itunes to the newest version would solve the problem. My itunes has been updated but when I try to drag any music to "iPod touch" under devices the error messege pops up again. I have an older version of the ipod touch and it asks me to update it to 4.2? I believe thats the newest version. When I try to update that it says there are things on my iPod that will be lost if I don't sync it but it doesn't allow me to sync my ipod! Thank you for any help.
- Transfer iTunes purchases to the computer by:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
- Transfer other music by using a third-party program like one of those discussed here:
Copy music from Ipod to new computer...: Apple Support Communities
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it said it wasnt installed correctly
What's the precise text of that error message, please? (There's a few different ones I can think of that you might be getting.) -
I have a windows 8 computer and I installed the newest version of itunes because I used to have an ipod and I have a few purchases that I wanted to listen to. When I try to play them it says it's playing but I can't hear anything. It does not even says it's played the whole way. It just stays at the beginning. It won't let me pause. I checked my computer sound and there is nothing wrong with it. So there must be some software problem but idk what it is. If anyone can help I would appreciated. Thank-you
Hi DJBentley2011,
Welcome to Apple Support Communities.
It sounds like there is an issue burning CD's in iTunes. Is the playback issue only occurring on a specific device and does the disc show up correctly in iTunes? The article linked below should help you resolve optical drive issues, it walks you through identifying potential issues and provides troubleshooting suggestions.
iTunes for Windows: iTunes Diagnostics, CD/DVD Drive Tests
http://support.apple.com/kb/HT1567
I hope this helps.
-Jason -
After installing the new iTunes update (10.5, if that's the newest update)
when i try to open iTunes, an error message pops up that says
iTunes.exe - Entry Point Not Found
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kCMByteStreamNotification_AvailableLengthChanged could not be
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When I click OK, another message pops up saying
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"Error 7 (Windows Error 127)
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WHAT DO I DO?!!!
Please help!
Thanks!Followed the steps in http://support.apple.com/kb/HT1925?viewlocale=en_US then downloaded and it worked.
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hi, try switching off icloud calendar and contact tabs in settings>mail, calendars on the iphone, make sure you are connected to itunes it will then let you tick syc with outlook were previously it showed (outlook will syc over air)
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Help is greatly apprecited.ALso see:
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Can someone please help??
With iTunes 11 on PCs the drop-down menus are hidden by default - control-B should get the menus to show
This screenshot is from a Mac, but it should be similar on a PC : -
While trying to reinstall newest version of iTUNES 11 (on win7) after uninstalling itunes in hopes of resolving a sync issue with iPhone 4s. It asks to verify that i have access to above file so i hit retry and it pops sqme message up instantly. I hit cancel and it rolls back action and asks to finish install. I confirm and it tells me that Errors occurred during install before itunes could be configured. Then it says system has not been moddified. to complete the installation run the installer again. I have done this many times and get the same result..... Any suggestions for me?
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
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Maybe.
https://discussions.apple.com/message/23511381#23511381
Next try posting/searching the iTunes for windows forum
https://discussions.apple.com/community/itunes/itunes_for_windows?view=discussio ns -
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... and that's a new one that I wasn't expecting ...
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This is very frustrating.
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Message was edited by: Katrina S. -
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Is yours the original ipod touch?
If so then:
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