Ipod not syncing and itunes says to reinstall newest version of itunes, when it already is?

My itunes works fine, but when I went to sync my ipod touch (2nd and 4th gen) a window pops up  that says "this ipod cannot be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64-bit itunes." BUT THIS IS THE VERSION OF ITUNES I ALREADY HAVE!!! i have the 64-bit already installed so why would i need to install it again? ive also read that for other people that did not help. any tips? please

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Similar Messages

  • IPod touch will not sync error message 13019 even with newest version of itunes

    hello yesterday I was having trouble with syncing and the error message 13019 popped up. I was told that by updating itunes to the newest version would solve the problem. My itunes has been updated but when I try to drag any music to "iPod touch" under devices the error messege pops up again. I have an older version of the ipod touch and it asks me to update it to 4.2? I believe thats the newest version. When I try to update that it says there are things on my iPod that will be lost if I don't sync it but it doesn't allow me to sync my ipod! Thank you for any help.

    - Transfer iTunes purchases to the computer by:
    iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
    - Transfer other music by using a third-party program like one of those discussed here:
    Copy music from Ipod to new computer...: Apple Support Communities
    - Connect the iPOd to the computer and make a backup by right clicking on the iPod under Devices in iTunes and select Back Up
    - Restore the iPod from that backup.

  • TS1717 i have a windows vista and i tried downloading the newest version of itunes and it said it wasnt installed correctly.How can i reinstall it because i went to apple software update and it didnt let me it told me your software is up to date and close

    I have a windows vista and i tried downloading the newest version of itunes and it said it wasnt installed correctly.How can i reinstall it because i went to apple software update and it didnt let me,it told me your software is up to date and then closed on me,please help.

    it said it wasnt installed correctly
    What's the precise text of that error message, please? (There's a few different ones I can think of that you might be getting.)

  • HT1399 I have a windows pc. It has windows 8 installed and I've installed the newest version of itunes but when I try to play anything, it won't. There's no sound and it says it's playing but it does not. What can I do?

    I have a windows 8 computer and I installed the newest version of itunes because I used to have an ipod and I have a few purchases that I wanted to listen to. When I try to play them it says it's playing but I can't hear anything. It does not even says it's played the whole way. It just stays at the beginning. It won't let me pause. I checked my computer sound and there  is nothing wrong with it. So there must be some software problem but idk what it is. If anyone can help I would appreciated. Thank-you

    Hi DJBentley2011,
    Welcome to Apple Support Communities.
    It sounds like there is an issue burning CD's in iTunes. Is the playback issue only occurring on a specific device and does the disc show up correctly in iTunes? The article linked below should help you resolve optical drive issues, it walks you through identifying potential issues and provides troubleshooting suggestions.
    iTunes for Windows: iTunes Diagnostics, CD/DVD Drive Tests
    http://support.apple.com/kb/HT1567
    I hope this helps.
    -Jason

  • After installing new update, my itunes will not open and it says to reinstall it. I did this two or three times and it still won't open. HELP!!!!!!

    After installing the new iTunes update (10.5, if that's the newest update)
    when i try to open iTunes, an error message pops up that says
    iTunes.exe - Entry Point Not Found
    "The procedure entry point
    kCMByteStreamNotification_AvailableLengthChanged could not be
    located in the dynamic link library CoreMedia.dll."
    When I click OK, another message pops up saying
    "iTunes was not installed correctly. Please reinstall iTunes."
    "Error 7 (Windows Error 127)
    I tried reinstalling it several times and the same thing keeps happening.
    WHAT DO I DO?!!!
    Please help!
    Thanks!

    Followed the steps in http://support.apple.com/kb/HT1925?viewlocale=en_US then downloaded and it worked.

  • How can I sync my calendar in outlook with newest version of iTunes?

    I sync my iPhone with iCloud (iCal) for my mac at home, but my work calendar is in Outlook.  In the older version of iTunes I could synch with Outlook manually.  The newest version does not list that as an option.  Any help would be greatly appreciated!

    hi, try switching off icloud calendar and contact tabs in settings>mail, calendars on the iphone, make sure you are connected to itunes it will then let you tick syc with outlook were previously it showed (outlook will syc over air)
    Hope this helps

  • HT1435 ipod not charging and windows says usb device malfunctioned. Any Ideas?

    alright so i have the ipod connected to my windows laptop however, ipod asks to be plugged into a power supply. windows says "the usb device plugged in has malfuctioned, and windows does not recognize it" Has anyone ever encountered anything similar to this??
    Help is greatly apprecited.

    ALso see:
    iOS: Device not recognized in iTunes for Windows

  • Itunes 7.3 does not open and i can't reinstall older versions

    the software upgrade made me download the last itunes version but it does not open (apparently i have an old version of macosx) and since then i can not use itunes. the old versions do not install. how could i reinstall itunes on my computer

    ayeee! I'm in exactly the same place: I am stuck with a new download of iTunes 7.3, which I cannot open.
    And I'm scared: if i download the upgrade on the operating system, will i LOSE all my tunes from iTunes -- or are they hidden somewhere? (they better not be lost, or i'll cry a river!0
    i'm on a powerbook 10.4.6 ...
    and this whole stupid thing only happened because i couldn't get vids i'd bought to play on my iTunes... so i followed the instructions to upgrade my quicktime player ... and once i HAD upgraded my quicktime player (for $30!!!) i couldn't use it, cause my operating system was old (as in: i bought this computer 9 months ago!)... and so then i thought, "gee, maybe if i uprade my iTunes, the expensive new quicktime pro will work, and i can actually see the videos I bought!"
    it's like a giant catch-22.... ayeeeee! help!

  • TS1717 I have a Net Book and I just downloaded the newest version of iTunes recently and its not starting up. What should I do?

    Can someone please help??

    With iTunes 11 on PCs the drop-down menus are hidden by default - control-B should get the menus to show
    This screenshot is from a Mac, but it should be similar on a PC :

  • HT1926 error writing to file:C:\Programfiles\iPod\bin\iPodservice.resources\nb.lproj\iPodServicesLocali zed.dll. I get this message when trying to install the newest version of iTunes 11 after I uninstalled iTunes to try and fix a sync prob on 4s. any Sug

    While trying to reinstall newest version of iTUNES 11  (on win7) after uninstalling itunes in hopes of resolving a sync issue with iPhone 4s.  It asks to verify that i have access to above file so i hit retry and it pops sqme message up instantly.  I hit cancel and it rolls back action and asks to finish install. I confirm and it tells me that Errors occurred during install before itunes could be configured.  Then it says system has not been moddified. to complete the installation run the installer again.  I have done this many times and get the same result..... Any suggestions for me?

    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Vista instructions in the following document: Check your hard disk for errors
    Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • Ipod Touch 4th Gen wont sync to the newest version of itunes on my windows 8.1 laptop.

    I have the Ipod Touch 4th generation and now after installing the newest version of Itunes and the windows 8.1 update it wont let me sync anymore. Does anyone know how to fix this?

    Maybe.
    https://discussions.apple.com/message/23511381#23511381
    Next try posting/searching the iTunes for windows forum
    https://discussions.apple.com/community/itunes/itunes_for_windows?view=discussio ns

  • I just installed the newest version of iTunes on my PC and when I try to open iTunes it says the copy is corrupted?

    I have Windows 7 and I just installed the newest version of iTunes on my PC. Now whenever I try to open iTunes an error message comes up that the file is corrupt or wasn't installed properly. How do I reinstall the update or fix the problem?

    ... and that's a new one that I wasn't expecting ...
    Okay ... lets try a complete uninstall/reinstall as per the following document:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • Can't resize store columns in newest versions of iTunes

    I can't resize the columns in the iTunes store in the newest versions of iTunes. Supposedly it works fine on the Mac version.
    This is very frustrating.
    There can be 20 versions of a song, and in order to know which one is right, I have to listen to each one of them (which doesn't necessarily play the right 30 second clip to know if it's the right version) since the default column size isn't big enough to show more than a couple words. I went from buying about 7 songs a week with iTunes down to NONE. After buying about 6 WRONG versions of the songs I gave up. Good job Apple. :rolleyes:
    Is Apple eventually going to fix this?

    You're welcome!
    I know exactly what you mean about the 20 versions of the song showing up in the main page, and then having to go to each separate album and hope that hovering trick works. Or click on the See All, I just now found that.
    It was MUCH easier to just resize the columns in older versions and not go clicking back and forth through all these pages.
    Here is just a sample post from the iTunes Mac forums. iTunes support must be running on an older version!
    http://discussions.apple.com/thread.jspa?threadID=2217190&tstart=25
    Message was edited by: Katrina S.

  • My ipod touch is not syncing properly. I have updated the software to the latest (2.2.1) and have even resored it. Itunes says it is working and updated but will not sync and apps. Error message says that app will not sync because a newer version needed

    My ipod touch (model A1213) is not syncing properly. I have updated the software to the latest (2.2.1) and have even resored it. Itunes says it is working and updated but will not sync and apps. Error message says that app will not sync because a newer version needed.

    2.2.1 is not the latest available for any ipod touch.
    Is yours the original ipod touch?
    If so then:
    Purchasing iOS 3.1 Software Update for iPod touch (1st generation)

  • Ipod touch 1st generation says "can not connect to itunes store" when trying to get free apps.  we have a new computer and i downloaded the newest version of itunes...please help

    I bought my son a 1st generation Ipod touch off of Ebay.  We set it back to factory settings and downloaded the newest version of itunes.  Whenever he tries to download any apps it says "can not connect to itunes"  I have checked the wifi connection and that is working (he can get on safari) and we have the newest version of windows.  He was so excited to finally get his first Ipod and now cant do anything with it...please help

    Try  here:
    Can't connect to the iTunes Store
    What iOS is on the iPod (Setings>General>About>VERSION)?

Maybe you are looking for