IPod Photo not recognized on Windows XP

I bought my Ipod Photo more than a year ago--and I've had numerous problems with it. Before my one-year-limited-warranty expired, Apple replaced my first iPod Photo for a brand new one--the one I have now.
The iPod itself seems to be working fine. However, one day it froze so I had to reset it--losing all of my music. Then I plugged it into my computer, but to my surprise, not one of the songs on my iTunes was transferred to my iPod.
When plugged into the computer, the "Do Not Disconnect" screen appears, and iTunes does open. However, nothing more happens. It seems like iTunes may recognize the iPod for a bit, then that's it.
Please help with me with my problem!
acer Aspire 3000 notebook Windows XP brand new computer

I have had much the same problem. I originally ordered the 40G ipod, and was 'upgraded' to the 60G (this was when the 60G was first released). The thing has NEVER worked properly! When it does connect and upload music, it's OK....until I would try to connect it again to add new stuff. More often than not, it would need to be completely reset, losing everything in memory. Needless to say, I haven't used it much. Now I am planning a trip and wanted to bring along some tunes. I've charged and reset the ipod, I'm running the latest iTunes version, and still nothing. It's not recognized in either windows or iTunes. The best it can do is tell me it needs to be reformatted, but then it just sits there forever saying 'Do Not Disconnect'. I'd love to be able to just get to the point where I could restore or update the software, but that seems impossible.
At this point, I really would like to upgrade to a movie-capable ipod, but my experience so far leaves much to be desired. Any suggestions?
PC Windows XP

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