Ipod photo won't mount to itunes - please help me! i'm desperate!

Hey everyone,
Thanks in advance to whomever reads this and answers... I've been fighting with my ipod for over 12hrs now (over 3 days) and am VERY frustrated!
here are my details:
20 gig ipod photo
Windows XP
itunes 7
Problem:
itunes told me it needed to be restored. So, I went through the process, but when I plugged it back into the computer (after plugging it into the wall socket), I found that it won't mount in itunes! BUT, I can see it in Windows explorer.
Have tried:
- changing disk drive
- uninstall, reinstall, reinstalling from CD (with old version)
- restore (when it was coming up in itunes)
- different usb ports
- fiddling with resets and disk mode
Things to note:
- in Windows Explorer it now comes up as IPOD instead of VANESSA'S IPOD. I don't know why!
- when I plug it into the computer it seems completely happy - it's charged, is flashing the do not disconnect... everything normal! And, when it's not plugged in, I'm able to browse through the menus like normal - the only problem really appears to be that itunes won't recognise it.
I kind of feel like I've been trying a lot of different things, and maybe not in the right order? It feels like something really small that I'm missing...
If you have any ideas or suggestions, please please PLEASE let me know... as I said, I'm desperate...
cheers

try this: http://docs.info.apple.com/article.html?artnum=93716
Intel 2.93ghz, Ultra 1gb DDR Ram, XFX 256mb Geforce 6800XT Windows XP Pro iPod 1st Gen 512mb Shuffle & iPod Photo 20GB

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Ipod photo won't mount to itunes - please help me! i'm desperate!

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