Ipod photo won't restore in OSX

I've tried the five "r's", but the ipod updater won't recognize the ipod in order to restore. This ipod sync'd just fine a few weeks ago. I have reinstalled itunes and ipod software, still no go.
Any ideas?

This is the same issue that I have. I believe it has something to do with transfering files onto your iPod during the same connection that you've used to automatically update your iTunes songs and playlists within iTunes. I've heard that even with "enable disk use" activated in your prefs, you still need to disconnect and reconnect in order to properly copy files onto your iPod. That also means switching your prefs to "automatically update playlists and songs" for when you connect for your iPod updates and then setting it to "manually update your playlists and songs" + "enable disk use" for when you want to use your iPod as a file transfer device.
Have your iPods all started acting up like this around the same time that you began copying files to your iPod? I would like to know what's causing this. This is second time (on 2 iPods!) that this has happened to me! I've never been able to trouble shoot it myself. I've always had to go back to the Applestore for a replacement.
g

Similar Messages

IPod Photo won't display album artwork for purchased songs

I bought some songs on the ITunes Music Store, and I can see the album artwork on the ITunes, I can also see in my IPod the artwork for most of the songs that I've downloaded, but I CAN'T see the artwork for those recently purchased.
I also noticed that when I purchased songs I had a duplicated file for each one of them, stored in \iTunes\iTunes Music\ and \My Downloads\ respectively, so I deleted the copies from \My Downloads\
Bottom line is, I can see all the album artwork in my iTunes, but my iPod Photo won't display some of it (specifically, the songs that I purchased)

Probably, the easiest way to resolve this is to copy the artwork from one song on an album and paste it into every song on that album.
In your iTunes Library, choose an album that has artwork issues; choose one track that has the artwork and copy it. Then:
the slightly longer method is to check each song individually, until you find the one with the missing artwork. Paste (the copy previously made) from one of the other tracks on the album.
a slightly quicker method is to highlight all the songs on that album (make sure it is just that one album) and paste the artwork into the box.
Sync the iPod with your iTunes Library.

Ipod touch won't restore

ipod touch won't restore.. comes up with a screen shot on the ipod showing a usb cable to attach to iTunes. Ipod won't reset & the one time that it showed up in iTunes it came up with an error msg saying it couldn't be restored...?

Hey Pal,
So the issue what u facing is pretty simple, just make sure u run an MS Config on the computer so to check which Program is causing the issue, and then once after done tht try to restore the iPod again and just make sure u also discard all the external USB Devices of the Computer, and try i am pretty sure it will work, and you follow this artcile to run MSConfig http://docs.info.apple.com/article.html?artnum=305415, Do let me know if it works k
Peace...

IPod Photo won't charge with Power Adapter but charges through Computer....

Hi got this problem... searched the discussion board but didn't find any satisfying answers.
Hope somebody can help me out here.
Problem description:
My iPod photo won't charge using the power adapter from Apple. Bought a second one won't work, used different cables won't work either.
however it does charge via the USB port of the computer.
And it also charges via the car stereo plug (forgot the real name but it's from the apple store).
So does anybody have a similar problem? Could it be the iPod that is defective and also destroyes the Power Adapter maybe?
didn't try a different iPod to charge yet. So that's one thing left to try for verification.
untill then maybe somebody knows help, and it might be just a little setting thing.
Thanks for the Help

hi Rene!
hmmmm. it sounds like you've already tried most of the things listed on these documents:
iPod's battery doesn't charge
iPod: Troubleshooting the Apple iPod AC Adapter
iPod: About the Apple iPod Power Adapter
from what you're reporting, i'm currently most suspicious of the electrical outlets you're using with those adapters. if you try switching it to a different outlet, does it charge properly then?
love, b

TS1372 ipod classic won't restore

can't restore ipod classic error 1439

If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

IPod Photo won't mount??

I was going to helpl a friend reinstall her iPod photo but for some reason it won't mount? I've looked in the system profiler and see's it connected, but in disk utility it doesn't see it. The ipod software tells me I can restore the ipod but not install the new drivers. It tells me it's not mounted but doesn't have an option to mount.
Other information: I have an older iPod (G3) and works perfectly but uses Firewire. Could it be this iPod wants to uses USB 2 and I'm connecting it with my old firewire cable from my G3? I've tried starting up the iPod in Disc Mode and that doesn't seem to work either. I would reinstall the ipod software but I want to get the information out of it first. There is also another problem, she needs this to work on a PC so if I do reinstall the software will it not work on a PC? I need help and fast since my friend leaves today to China.
Thanks in advance if someone can help me.
Smith4925

If you do a Restore for your friend's iPod with your Mac, then she cant use it with her PC. However, it works the another way round.

IPod Photo won't shutdown (almost everything tried)

Since a few days ago my iPod Photo 30GB won't shut off.
It just turns off (using the Menu+Select or the Sleep menu function) when it's plugged to a power source (wall or computer).
But when I unplug it, the battery drains even when it seems to be sleeping.
When I have the iPod fully charged it can play music for about 5 hours.
I'm not sure if the problem is the battery or something more serious...
This is what I've tried without success:
- Restart the iPod using the Menu+Select buttons. The iPod restarts, but still i can not shut down the iPod.
- Restore the iPod to factory settings.
- Update to the latest firmware version.
- Downgrade to first firmware version.
- Format the iPod's harddrive and run some disk utilities to see if the disk is ok. It is ok.
- Let's the battery drain and the fully charge it again.
- Using the diagnostics secret menu, the power tests seem to work ok (sleep forever and sleep), and the harddrive test too.
Thanks in advance for any help!
PD: The iPod is 2 years old, so it's out of warranty...
iPod Photo 30GB

Have you been using the iPod on a doc connector? I have been using my iPod photo (20GB) on a doc connector for the last few weeks and yesterday I noticed that she is not going to sleep mode at all. The back light timer goes to dim, but the iPod won't get back to sleep!
My guess is, having it connected for so long(playing or not playing music), I have somehow disturbed its sleeping pattern (or the embedded software that triggers the sleeping mode). However, I note that you have reset and re-installed the the firmware. In the last couple of months, have you had any luck?
Thanks in advance if you have any advice to share.
Cheers

Ipod photo won't mount to itunes - please help me! i'm desperate!

Hey everyone,
Thanks in advance to whomever reads this and answers... I've been fighting with my ipod for over 12hrs now (over 3 days) and am VERY frustrated!
here are my details:
20 gig ipod photo
Windows XP
itunes 7
Problem:
itunes told me it needed to be restored. So, I went through the process, but when I plugged it back into the computer (after plugging it into the wall socket), I found that it won't mount in itunes! BUT, I can see it in Windows explorer.
Have tried:
- changing disk drive
- uninstall, reinstall, reinstalling from CD (with old version)
- restore (when it was coming up in itunes)
- different usb ports
- fiddling with resets and disk mode
Things to note:
- in Windows Explorer it now comes up as IPOD instead of VANESSA'S IPOD. I don't know why!
- when I plug it into the computer it seems completely happy - it's charged, is flashing the do not disconnect... everything normal! And, when it's not plugged in, I'm able to browse through the menus like normal - the only problem really appears to be that itunes won't recognise it.
I kind of feel like I've been trying a lot of different things, and maybe not in the right order? It feels like something really small that I'm missing...
If you have any ideas or suggestions, please please PLEASE let me know... as I said, I'm desperate...
cheers

try this: http://docs.info.apple.com/article.html?artnum=93716
Intel 2.93ghz, Ultra 1gb DDR Ram, XFX 256mb Geforce 6800XT Windows XP Pro iPod 1st Gen 512mb Shuffle & iPod Photo 20GB

IPod Photo won't work at all...

my iPod Photo used to work just fine for over 6 months now... but suddenly it went dead.
I though that the battery needed to be charged, i plugged it in my powerbook but it wasn't recognized by the computer and it did not start charging. i plugged it in through power adapter and it won't charge again.
I tried to reset my ipod but nothing happens.
I can't restore or update the software, because my computer doesn't recognize ipod at all.
any suggestions?
I would really appreciate any...

Have you tried plugging it into the charger and leaving it overnight? I've read that if the battery is dead, this will happen. You won't see anything until the battery is sufficiently charged. This happened to mine once. My screen stayed off until the Ipod was sufficiently charged and then the screen came back on with a low battery level. Then, I left it on the charger overnight and it was okay.

Ipod classic won't restore error 1439 appears in itunes

my ipod classsic has entred disk mode after dropping it but it won't restore an error 1439 appears in itunes. what can i do or would buying another ipod be better

Hey chjesc,
I have an article for you that addresses this error code and may be able to provide you with some further information regarding this issue:
iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
http://support.apple.com/kb/ts1372
Thanks for using the Apple Support Communities. Have a good one!
-Braden

IPod Classic won't restore or format

My iPod Classic 160gb won't restore. When I connect it, iTunes says it's corrupted and needs to be restored. When I try to restore, iTunes tries to install the update and then restore. Then iPod resets, like it was restored, but it isn't - there're all the files that there were. When I try to restore it in disc mode, iTunes just can't restore it and shows error 1439.
I tried to format it, but Windows says, that it cannot format it. Both in "normal" and disc mode.
When I try to open it i, it says to insert disc.
iPod is visible both in My Computer and iTunes. In iTunes - as corrupted. My Computer says it has 0kb.
iPod itself works fine - it plays music and do other stuff that iPod should do.
What should I do?
I have Windows 7 Home Premium.

Hey Mieczysław Bukowski,
Thanks for the question and detailed information. It may be best to troubleshoot the error code you are receiving. To do so, see the steps in this resource:
iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
http://support.apple.com/kb/TS1372
Thanks,
Matt M.

Ipod Mini won't restore... folder with exclamation point

A few weeks back my mini suddenly stopped working and showed a folder with an exclamation point. I have tried everything suggested on this site, 5 R's, re-formatting through Windows etc and the closest I can get to restoring is going into disk mode and clicking Restore on the Updater software, but when I do this I get a message saying "Can't mount Ipod" Does anyone know how I can resolve this? I have tried this on 2 different computers, the Ipod shows up in Windows but it won't restore.

Check this out.
Strange iPod behavior.

IPod Mini won't restore back to factory settings

I have a iPod Mini and ever since I downloaded iTunes 7 I've had a few problems.
The new iTunes won't let me restore my settings. When I try to do it I get an error message that says the iPod couldn't be restored "An unknown error occurred (1428)."
Another problem is that I have no songs/podcasts on my Mini but it says I only have 16.1 MB of free space. I've already re-stalled iTunes and resetted the iPod itself.
Nothing seems to work.
Anybody know how to solve this problem?

I bought my ipod mini off of ebay and it only came with the ipod, no software or connectors. I bought the connectors seperately. My issue is this: when connecting to my computer I cannot find the songs off of the mini. nor can i figure out what the itunes purpose is. I am unable to find the mini on the itunes layout anywhere.
can you help?

4G iPod Touch won't restore.

I bought a 32g iPod Touch 4g last night.
I was using it for an hour or 2, downloading iBook, checking Facebook and the camara when it froze and restarted.
Now, when I plug it into my computer, iTunes tells me it needs restoring, so I click restore. It says Extracting software or something and then an error message appears.
Unknown error (9), I think.
And now I can't use my Ipod at all. It won't turn on (other than showing me the Apple logo and the iTunes logo with a USB cable image), won't restore and just plain won't respond.
Any help is appreciated.

Download RecBoot and try and kick it out of recovery mode.
http://support.apple.com/kb/ts1275
Error 9: This error occurs when the device unexpectedly drops off of the USB bus and communication stops. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB isolation troubleshooting, using a different USB dock connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
Check out the new remodeled MacOSG website! 24-hour Apple-related news & support.
 MacOSG: An Apple User Group  iTunes: MacOSG Podcast  Follow us on Twitter: MacOSG

Ipod Nano won't restore to sync

My brand new Ipod Nano won't sync with my Itunes. The Itunes software tells me to restore my Nano, The screen it tells me to restore using isn't on my Nano, but I restore to factory settings, and it still won't work. Gives me a message in Itunes"The iPod "iPod" cannot be restored because it contains files that are in use by another application." What??? I just plugged it into the computer after opening it in the box from the store?

Make sure the Enable disk use option is NOT ticked from under the iPod's Summary tab in iTunes. If you do have to remove this tick mark, be sure to hit the Apply button in the lower left hand corner of the window in iTunes to update the changes to your device. Then try restoring it again.
B-rock

Ipod photo won't restore in OSX

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