Ipod Problems: Folder Icon

i got my 30gb 5G ipod for Christmas and i have had a few small problems, But this is the worst, When i connect my Ipod to my Windows PC it resets itself, Shows the folder icon and then turns off. Ive trawled the support with no avail.The Ipod Updater Freezes when my ipod is connected, no responce from that. Any ideas?

Did you check out this page? "iPod shows a folder icon with exclamation point when you turn it on" http://docs.info.apple.com/article.html?artnum=61003
Also you could try deleting and reinstalling the updater.

Similar Messages

  • 1st Generation iPod problem - folder icon/exclamation!

    Any help would be appreciated. I have a 1st generation iPod and it has worked fine since 2002. The battery seems fine and have had no problems with it until yesterday. When I connected my iPod via firewire to my Mac, iTunes wouldn't recognize it. Then, I tried to reconnect the firewire cord and still nothing. So I went with the 5 "R's" . I tried to reset it, then that's when it started. The apple icon came on and then the folder icon + !. I then went through all 5 "R's" and it never did reset or restore or anything. Any combination of buttons I push on it, I get the apple icon for a couple of seconds and then the folder icon + ! and then it goes blank. I can't put it in disk mode or anything. It does the same thing every time. I don't think it's the battery b/c it was charged and the charge time was still very good. anyone with any history on this may be able to help! THANK YOU!

    I'm not sure about not sync'ing properly, but plug in your earphones and your volume bar should re-appear.
    Maybe if you give more info on what's happening when you try to sync, someone will be able to offer more assistance.

  • IPod with folder icon, won't reset

    I bought my third iPod at the end of summer, an iPod photo 60 GB. It has worked perfect until 2 days ago, when it suddenly froze. I rebooted it, but the display showed a sad iPod. Checked the support files and tried to put it into Disk mode, but it didn't work, so I just left it in the charger overnight, which, surprisingly enough, managed to solve the problem for a while. When I woke up, the iPod was OK.
    So I took it out for another day of adventures. At first it skipped all of the songs from an album that I had recently transferred to my iPod, but it played older songs. But after maybe 20 minutes, it froze again. Another reboot and another sad iPod icon. This time, however, I managed to put it into Disk Mode, and restored it to factory settings. It didn't restart itself after the restoration (waited for an hour or so), so I manually removed it from my desktop and unplugged it. On the screen there is a folder icon with an exclamation point. Replugged it, and it appears on my desktop and in iTunes, and starts filling up with songs. When it's finally done I remove the iPod from my computer. Once again I see the folder icon.
    Each time I connect the iPod to my iBook it's on my desktop and in iTunes. The software can't be out-of-date because there hasn't been an update since I bought it.
    Restoring it to factory settings shouldn't have harmed the iPod - or should it?
    It's charged, it's filled with music, at least according to iTunes. It's just that STUPID folder icon that I can't get my head around. Why is it there and what can I do to get rid of it?

    Well, here are the two pages that might be useful to you:
    iPod does not appear in iTunes or on the desktop, an exclamation point or sad iPod icon appears onscreen
    iPod shows a folder icon with exclamation point when you turn it on
    Those give some possible ways to deal with the Sad iPod/Folder problems. The first step in the Sad iPod steps involved putting it in disk mode:
    Putting iPod into Disk Mode
    If you can get it into disk mode, you may be able to get your music off. I hope so. But I also hope that if you do, you make sure to have a backup of all your music; since Apple only allows one download, it should be protected as any other investment would be.

  • Computer doesn't recognize my iPod anymore - Folder icon stuck on screen

    Help! The folder icon is stuck on my iPod....and now my iPod won't connect to the computer so I can try all the resets/restarts/re-whatevers. I have tried several different iPod USB cables. I have updated the iTunes, I have reinstalled software, I've downloaded the Updater-but still won't connect. Can anyone provide me a little help or direction?
    mac mini   Mac OS 9.0.x  
    mac mini   Mac OS 9.0.x  

    Suggestions when you run into a problem of a Sad iPod icon or a folder icon with exclamation point with your iPod.
    1. Try these five steps (known as the five Rs) will conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    2. Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    Still can't see your iPod?
    Several things could keep iPod from appearing in iTunes or in the Desktop/Finder when you connect it to your PC/Mac. The most likely causes are listed below in logical order. Check each one starting from the top of the list to see if that is what's keeping iPod from appearing.
    3. Try to wait 30 minutes while iPod is charging.
    4. Try another known-good FireWire or USB through Dock Connector cable.
    5. Try another known-good FireWire or USB port on your computer .
    6. Try to disconnect all devices from your computer's FireWire and USB ports.
    7. Try to connect on a different computer i.e. a PC formatted iPod connect with a Mac computer or Mac formatted iPod with a Window base PC.
    8. Try to do a Erase (Disk Utility) on a Mac computer or a reformat with a PC (Disk Management tool) but ensure you choose the right Drive (your iPod not your Hard Disk of your computer).
    If one of the above step helps to get your iPod to be recognized with your computer, do a Restore.
    I suggest that you should try to do a Restore with a PC computer, and do a few attempts.
    But, if none of these steps address the issue, your iPod may need to be repaired. You can arrange for service at the iPod Service Website.

  • Old 2G ipod with folder icon - help

    Hi there
    I'm having trouble with my old iPod, i think it's either a 2G or a 3G 30 gig classic which has served me very well up until now. Yesterday it just turned itself off in the middle of playing so I reset it and when it came back up again there was a folder icon with an exclamation point.
    I've been to apple support and followed the instructions for this error message - I've done a reset with the play/pause and menu buttons, the apple icon came up on it but then the folder icon came straight back.
    Next step was to connect it to itunes to do a restore but itunes does not recognise it (no error messages, 'ipod' just doesn't show up in the left hand menu like it normally does) so I can't restore it.
    If I hold it to my ear I can hear something whirring around constantly.
    Any ideas? I know its' old but it's been brilliant up until now.
    I'm using OS X 10.5.5.
    Thanks in advance.
    Message was edited by: Leese7242

    There is a pretty comprehensive post written by another forum member which is about the sad iPod and/or folder icon.
    The Sad iPod/folder and ! icon.
    Btw, whatever your iPod is (be it a 2nd or 3rd gen), it is not a Classic which is a completely different model.
    http://support.apple.com/kb/HT1353

  • Ipod w/folder icon can be regognized by iTunes but...

    I've had my 3G iPod for almost 3 years and it stopped working about a year ago when my computer froze. From then on I get the folder icon with an exclamation point every time I boot it up.
    I tried to see if iTunes 7 was able to fix it since past updaters froze the computer once my iPod was connected. So Windows recognzied it and iTunes did as well and asked me to restore it. So I downloaded the software but when I went to restore it, iTunes said it had an error which gave me # 1816 or something to that sort.
    I haven't been able to repeat this yet but I'm still working on it to get the exact error message.
    Can I save my iPod without sending it in?

    Have heard about the error 1816, but it should be quite similar with 1417 or 1428
    http://discussions.apple.com/thread.jspa?messageID=3185226#3185226
    http://discussions.apple.com/thread.jspa?messageID=3277956#3277956
    If both do not help, find another PC but with only iPod updater 06-2006 verison preinstalled, connect your iPod with it and click Restore.
    For 06-2006 download
    http://www.ipodwizard.net/showthread.php?t=7369

  • IPod with Folder Icon? Need Help

    Hello,
    My 4th Generation iPod (black and white screen) is giving me grief. I have tried everything. It keeps giving me the Folder with an Exclamation point in the bottom left.
    I have reset it
    I have restored it
    I have tried everything.
    Can someone who knows alot about these, give me some ideas. I'm pretty sure it's something with the harddrive and the iPod Software.
    Also: I'm using OS X Tiger!!
    Thanks,
    Kayle

    I opened up my iPod, unhucked the Harddrive, shock it lightly, tapped it, put it back together and re-synced in iTunes and it's worked just like new.
    thanks alot guys,
    Kayle
    PS) Still can't believe it actually fixed it.

  • IPod folder icon, no communication, hard disc error problems

    Hi,
    For a while now, I've been getting a message when I plug it into my computer: 'ipod_control/device/sysInfo is corrupt, please run chkdsk.'
    Last night I ripped a few CDs and uploaded them to the pod. I noticed that not all the tunes had copied over. I tried again a few times and kept getting the error "The iPod <podname> cannot be updated. An unknown error occurred (-36)". I tried uploading a tune at a time and it was incredibly slow and eventually just stopped altogether.
    So I figured it was maybe time to follow the instructions and run chkdsk. This seemed to fix three broken files including the one mentioned above and a couple of tunes, so I rebooted etc and tried uploading tunes again. Same as before.
    So then I thought, OK, maybe I need to get the latest iPod software. I downloaded it and went to update it and it initialised OK, then said something about that it couldn't write the new software due to a hard disc error.
    Then all it would give me was an exclamation mark and a folder icon on the pod screen.
    I then went to the Apple site and followed various instructions about resetting it and putting it into disk mode, to try and run the update there, and the updater hung, giving me only a blank screen without even getting past the initialisation stage any more. I managed to get the pod out of disk mode but all it does now is give me the !folder icon on the screen.
    Now the computer won't even recognise it as an ipod when it's plugged in, just a removable disc. When I click on the disc in Windows explorer, it asks me if I want to format it.
    I've tried the updater again and it still doesn't get past the initialisation stage. Which means I don't even have the option of doing a Restore, as far as I can see.
    Have I killed my iPod? Is there a way I can get it back? Obviously it would be nice to get all my tunes back but if I have to start again, so be it.
    Thanks,
    Jo
    Update:
    Never mind.... After more shenanigans with my Windows box, I decided there was nothing else to be done but to zap the Pod and start again. I took it to my iBook which was only too happy to talk to the Pod and reformat it and restore it. I am now reaching for my CD collection....
    (Incidentally, the only reason I was using Windows in the first place is because that particular machine is much quicker at ripping CDs)

    re: chkdsk issue:
    Da Gopha, "chkdsk errors are fixed by iPod Updater 2005-06-26", 10:01am Jul 20, 2005 CDT
    Kind regards,
    Gopha.

  • Interesting ways to solve problems of "Sad iPod" & "Folder icon"

    First allow me to post here this article which you may read it the past. But these problems are FAQ ...
    I have to mention that I am not a techician, I may not understand the reason behind, I could be wrong and my suggestion may not work in your case. But, I must say that all the suggestions I made are basically from my past experienece fixing more than 10 iPods (from my friends and family members). I do not and have no intention to make a suggestion purely from what I heard and read (otherwise I would indicate). These have been tested and proved to work in my cases. I also have to deal with iPod problems such as:-
    1. Sad iPod
    2. Folder with exclamation mark
    3. iPod failed to be recognized by the computer
    4. broken iPod with 'clicking' sound
    I can simply post a link from the apple article - which would suggest you to do a Reset and Restore actions, however, most of the users would agree with me that the iPod with the aforementioned problems would not able to get mounted with the computer. In that case, how could you do a Restore. Should I just suggest the user to send their iPods for repair?
    I have tried myself with different ways, and I discovered 2 tricks to solve the above problems. First, we must understand what is the problem behind - in my opinion, the problem mainly caused by the head of HD of the iPod getting stuck at a certain point and unable to read the sector properly. If an iPod is an external Hard Disk, how are you going to fix it, I believe that all of us would suggest one to do a Reformat. Right, but unfortunately, the iPod could not be mounted, so what next? I find an interesting way - when the iPod is formatted in PC and connected with a Mac computer, it will "Force" mount, then why not do a Restore there. And once it has been completed, re-connect it with your original PC, and this time with the iPod being formatted to a different format, a window will pop up, indicating that it cant read the iPod and ask whether you would like to do a reformat. Then open the iPod updater and click Restore (back to PC version). Again, interestingly, it works the other way as well i.e. Mac's iPod fixed with a Window based PC.
    Regarding the suggestions of hitting the back of an iPod or dropping it from the waist height to the carpet. Please do not laugh, they do work, and please do a search in this forum, there are some successful cases being reported.
    But I must say that normally I do not suggest fixing it this way - unless the user's iPod is no longer covered by the warranty, and they cant find a Mac computer. Then, as a last resort, I will make this suggestion cauciously.
    I understand that there are people who do not agree with my point of views, but I purely do it for the base of trying to give some help. Again, I only make suggestions that have been proved successful in my cases before.

    re: chkdsk issue:
    Da Gopha, "chkdsk errors are fixed by iPod Updater 2005-06-26", 10:01am Jul 20, 2005 CDT
    Kind regards,
    Gopha.

  • IPod: Folder icon -- Disk Mode -- won't mount on desktop or iTunes

    Hi all.
    I'm getting a folder icon with ex point on my iPod (see my pic for version). Reset doesn't work. The solution to that is to restore but when I plug into my computer it doesn't show up so I can't restore. Then it goes into "Disk Mode."
    Anyone have any ideas?

    What about the Hardware? I had a similar problem with my iPod 10G scrollwheel not mounting in Finder or being recognized in iTunes. I read all these posts, did the powerdown/uplug thing to reset the FireWire port, refreshed settings, etc., all to no avail. Then the iPod wouldn't even take a charge. In digging around for repair options on the web, I discovered a site where they said that the #1 killer for scrollwheel iPods was faulty connections on the FireWire socket to the main board. With all the plugging-in and unplugging I did trying to get the iMac to see the iPod, my connector now would slide a few mm forward with a light pull. More searching revealed someone who described how to DIY fix the connector, so I figured I'd try it and ... TA-DAA. Back to life, hello iTunes6, life is good. If you are up to the task, check out: homepage.mac.com/toj/PhotoAlbum20.html for step-by-step pictures. PDAsmart.com gives the details about the bad FireWire connector, and does a fix for $50. Be advised the soldering is on fine pitch surface-mount pins, so you need a steady hand and patience.
    Good luck!

  • Help! folder icon w/ exclamation point - hard drive problem?

    I live in the philippines and the store which i called up said the only solution is to show the receipt and they will send it to singapore but i still have to buy a new one. it's like they're not giving me choices at all. i know my iPod is not yet "dead", why do i have to buy a new one? how can i have this repaired?! it hasn't been a year yet, but around 10 months already and i don't have the receipt anymore.
    here's what happened...
    for the past week my iPod has been skipping songs, going to the next ones but doesn't play at all. sometimes it even freezes. and i hear this whirring sound at the back.
    so i decided to connect it to the computer and erase all my songs first coz i thought maybe the problem was with the files. but iTunes didn't recognize the device. so i decided to reset it (so that the songs and my factory settings will be erased) by pressing menu and select at the same time. then after i did this the "do not disconnect" message kept on showing up and eventually it just stayed there. so i tried resetting again. the apple logo shows up but after a while the folder icon with exclamation point shows up. then it would turn off.
    I tried restoring it with updater but it says it could not mount the ipod. so this might be a hard drive problem already. how can i solve this?
    please help!

    Try calling their toll free number <probably charges apply when you're calling outside the US>, 1-800-827-0685.
    Usually, they will send your machine to the nearest repair station. I think in SEAsia, repair stations are in Malaysia.
    Your iPod comes with a universal warranty, so you could definitely have that repaired even without the receipt. <Im from the Philippines too. I what you mean...>
    good luck!=D

  • Folder icon with exclamation point...and updater problems

    So here's what has happened to me today:
    I plugged my iPod into my computer(this is a computer WITHOUT iPod installed yet) to charge. In the meantime, I downloaded the latest iPod updater and iTunes. The first time I used the updater, it told me that there was an iPod service error. I followed some instructions on the apple support site..and The next time I tried, it told me that one or more applications were using the iPod. I knew this wasn't the case, because the only application open was the updater, and no antivirus software was currently running. So I took my iPod back to my laptop computer(DOES have iPod installed) and it also told me that one or more applications were using the iPod, even though there were no applications open.
    So now I have a little folder with an exclamation point that tells me to go to the apple support site, which I have been to numerous times...I can put my iPod into disk mode which really doesn't help anyways...

    Then
    If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
    http://docs.info.apple.com/article.html?artnum=60983
    If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
    Make sure you do all the following “TRYs”
    A. Try to wait 30 minutes while iPod is charging.
    B. Try another FireWire or USB through Dock Connector cable.
    C. Try another FireWire or USB port on your computer .
    D. Try to disconnect all devices from your computer's FireWire and USB ports.
    E. Try to download and install the latest version of iPod software and iTunes
    http://www.apple.com/ipod/download/
    http://www.apple.com/itunes/download/
    F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
    Intermediate Level
    A. Try to connect your iPod with another computer with the iPod updater pre-installed.
    B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iPod Updater and click “Restore”
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iPod Updater and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
    Advance Level
    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
    The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
    You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
    Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
    B. Format your iPod with a start disk
    I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
    http://www.ipodresq.com/index.php
    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.
    Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
    Last Resort Level
    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
    In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
    http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
    2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
    http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
    Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
    2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
    What should I do with my iPod? Send it or keep it?
    http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
    Strange error on iPod (probably death)
    http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
    Sad Face on iPod for no apparent reason
    http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
    Meeting the Sad iPod icon
    http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
    Sad faced iPod, but my computer won’t recognize it?
    http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
    iPod Photo: unhappy icon + warranty question
    http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
    4th Gen iPod Users - are we all having the same problem?
    http://discussions.apple.com/message.jspa?messageID=2235623#2235623
    Low Battery, and clicking sounds
    http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
    Sad faced iPod, but my computer won’t recognize it
    http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
    Sad iPod solution
    http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
    Re: try to restore ipod and it says "can't mount ipod"
    http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
    iPod making clicking noise and is frozen
    http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
    I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

  • Exclamation point and folder icon appears on iPod screen

    I have a 20g Ipod and I am having lots of problems. Whenver I press a button it shows the apple logo followed by an exclamation point and folder icon. It ends with sounds of a clicking or HD whirring. Also, when I plug it into the computer, itunes prompts me with a message saying "Itunes has detected an Ipod in recovery mode. You must restore this Ipod before it can be used with Itunes". When I chose the option to restore it, it begins, but does not finish restoring it. It then gives me a message: "The Ipod "ipod" could not be restored. An unkown error occured (1418)". I also tried to restore by doing the following, but this failed as well:
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iTunes 7 and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
    Any suggestions would be greatly appreciated
    Thank You
      Windows XP  

    Check these out:
    iPod Folder with Exclamation Point After Disconnected From Computer
    iPod Folder with Exclamation Point After Turned On
    Good Thread About iPod Sad icon/Folder with Exclamation Point
    I hope this helps!

  • IPod shows a folder icon with exclamation point after discon

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    When it said i had to connect my iPod I did it
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    After that I plug it in the A/C adapter
    It worked
    I connected the iPod to the computer again
    iTunes worked and my iPod is working as a new one!!

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