IPod product replacement step 1: Fail

I registered my ipod nano to be replaced under the ipod replacement program.
In the self service on Apple's site, the status is that the return box has been shipped. That was late last year. The box has never arrived.
Now, there are no contact possibilities on the Apple site, where I can tell someone that the box has gone missing. So I cannot move on in the replacement process! What to do?
Peter

Hello TinderPeter,
Use this:
Contacting Apple for support and service
It should have the contact number for Apple Care in your area. 
Cheers.
~Julian

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