Ipod product replacement

I recently had a problem with my 160 GB iPod Classic. It froze up, then it told me I had to restore it by connecting to iTunes. When I would connect to iTunes it gave me the red X sign. Long story short, I had to send it in for diagnostics. Turns out Apple is replacing my iPod. Im curious if anyone knows, are they going to replace it with a brand new iPod or a refurb?

I think as this model is so new the replacement will be a new one. But as no-one here works for Apple, we can only guess.
However, whether they replace the iPod with a new one or a refurb is solely at Apple's discretion.

Similar Messages

  • Empty box for 1st generation ipod product replacement never received. What to do?

    I submit the product replacement request for my 1st generation ipod: from the request status it results that Apple sent me the empty box to sent back the ipod but I never received it. What can I do?

    Contact Apple support and explain this to them.
    http://www.apple.com/contact/
    B-rock

  • IPOD - "PRODUCT REPLACEMENT PENDING"

    I sent in my IPOD and Apple Received it Dec 22, 2005 and posted that the status is "product replacement pending". It is now one month later. Any idea what to expect on replacement?

    It depends upon how they ship it. I would say 3-4 days. You will get a refurbished 2G like the one your sent in.

  • IPod product replacement step 1: Fail

    I registered my ipod nano to be replaced under the ipod replacement program.
    In the self service on Apple's site, the status is that the return box has been shipped. That was late last year. The box has never arrived.
    Now, there are no contact possibilities on the Apple site, where I can tell someone that the box has gone missing. So I cannot move on in the replacement process! What to do?
    Peter

    Hello TinderPeter,
    Use this:
    Contacting Apple for support and service
    It should have the contact number for Apple Care in your area. 
    Cheers.
    ~Julian

  • IPod Touch: Product Replacement Pending (UK)

    I had to send my iPod Touch 3rd Gen in for replacement, and it arrived and was 'issue detected' on Friday (20th). Now it's on 'Product Replacement Pending', and I was wondering how long it would take for my new iPod to arrive, and also, whether or not it might get sent out today, even though it's a Sunday. I'm just worrying because my sister had to get her nano replaced, and it took over a month for a simple battery problem. Any help is greatly appreciated!

    Not really. Is say "pending"
    pend·ing 
    /ˈpendiNG/
    Adjective 
    Awaiting decision or settlement.
    Preposition
    Until (something) happens or takes place: "they were released on bail pending an appeal".
    Synonyms
    adjective. 
    pendent - undecided - unsettled - outstanding - pendant
    preposition. 
    during - until - till - to

  • Ipod repair status: "Product replacement pending"

    How many time i have to wait when repair status says: "January 25, 2012: Product replacement pending" ???
    I'm from Venice(italy) and i've just shipped the ipod.
    The Status Repair says:
    Step 1 Request
    January 25, 2012: Product received     
    Shipped via UPS with tracking number ...
    Step 2 Service
    January 25, 2012: Issue identified
    Step 3 Return
    January 25, 2012: Product replacement pending
    tnx for helping...
    Marco

    They shipped it today...
    So, the rule of "six weeks" works!!!
    TY planb77...
    cya
    Marco

  • How do i get a shipping box for out-of-warranty ipod battery replacement?

    i have signed up online to have my ipod battery replaced. the pod is out of warranty. the email reply only tells me to pack it well because apple won't deal with it if it is damaged in shipment. the only instructions i have found in my search at the apple site seem to deal with apple automatically sending the shipping package for in-warranty pods.
    can anyone help?
    thank you in advance,
    green jean
    power spec 8921 (pc)   Windows XP  
    power spec 8921 (pc)   Windows XP  

    Usually, it takes about a week from the moment you
    request the box till you have the iPod back.
    gee, apple acknowledged my request for a replacement on 0905, but i don't have a box yet.
    i called my apple store, and they also said that apple would send me a box.
    i just noticed that you said "from the moment you request the box." how do i request a box? i have only "ordered" the replacement battery -- apple terms it an "apple product replacement request."
    i guess i am impatient, but i'm beginning to feel that i am in the middle of a kafka novel.
    chris, can you think of anything else?
    thanks.
    power spec 8921 (pc)   Windows XP  
    power spec 8921 (pc)   Windows XP  

  • Apple Product Replacement & broken screens

    Before I box up my Ipod and pay for a courier to the repair center I would like to know if the "Apple Product Replacement Request" will repair a shattered screen? I have an estimate of $125, but when filling out the request there was no option under "display" for broken screens just malfunctioning ones. Am I better off taking it to an Apple Store (2hrs away)? Any advice?

    Actually Apple will replace your iPod with a refurbished one. Apple charges a flat-rate depending upon iPod model and capacity.  That is why a broken screen is not specifically stated.  For further info see:
    Apple - Support - iPod - Service FAQ

  • Could we have an Update on the iPod Nano Replacement program for all UK users perspective...

    Sorry I have excluded everyone else on this topic, but I can't seem to fathem whats going on? NO ONE I know seems to have recieved their replacement iPod Nano's and are stuck at stage 3 in the repair status 'Product Replacement Pending'. Are we going to get 6th Gen. Nano's? Or are we different from the US and Canada and will be given our original/refurbished/new Nano's back? Mine has been stood still since 22nd November, when Apple recieved my iPod
    Please could someone provide information with an update...

    Its the same with me here im affraid :L
    sevice was requested on the 16th nov
    Step 1 Request
    13 December 2011: Product received
    Step 2 Service
    13 December 2011: Issue identified
    Step 3 Return
    13 December 2011: Product replacement pending
    Im am begining to wonder if we will get are 1st gen ipods back :/ because i really want a 6th gen

  • Ipod Nano replacement - where has my Ipod gone?

    I have received my replacement package and returned it on 27th November. The website still says apple have not received it, the post office can't give more information because I didn't pay for the postage. I have the proof of postage slip but can't get anymore information from Apple about this. Does this mean I've lost my Ipod?

    Hi Nosha
    Don't worry!
    I posted my iPod to Apple on Nov 25th and have been worried ever since... phoning both Royal Mail and Apple, to no avail!
    Just checked my repair status today and Apple has received it and it states "Product Replacement Pending".
    Things are simply taking much longer than previously anticipated and perhaps the christmas mail is also causing some delays.
    Just hang in there & be patient!
    Merry Xmas
    Sheila

  • How long will a Product replacement pending repair take?

    My Ipod doesn´t work and the stuatus is "Product replacement pending".
    How long will it take to get the new one?

    If you have sent this iPod away in a country that celebrates Christmas and New Year (such as the UK), then it may take a bit longer as the staff there will have had the same holiday as you. (Okay, slightly less if you are on holiday from school.)

  • Ipod Product replcement Request

    Has anyone had a good experience with Battery replacement ? I sent my Ipod in and my repair has been pending since June 20. That is 6 weekd ago! Does that mean that I will not get it back? Anyone else have the same kind of service?

    Ipod was shipped with a tracking number. It was apparently received according to the apple website unless I am reading it incorrectly.
    Step 1 - Request
    Product received (20-Jun-2008)
    Step 2 - Service
    Issue identified (20-Jun-2008)
    Step 3 - Return
    Product replacement pending (20-Jun-2008) product replacement site.
    I don't know who to contact though as there is no direct link.
    It seems like a long wait.............
    As pasted from the

  • Three weeks and product replacement still pending?

    I am waiting three weeks for Ipod 1. Gen product replacement the Status still says "product replacement pending". what should I do?

    Wait!
    Many of us are in the same boat especially in Europe were none appearto have have recived replacments yet

  • How to change shipping address of ipod nano replacement program

    Way back in November 2011, around about the 12th, I submitted my iPod Nano to the replacement program. Since the 19th of November it has been simply showing up as "Product replacement pending".
    I have had to move to a new flat in the last couple of weeks, and despite updating my Apple ID details with the new address. The replacement program still shows the shipping address as the old address.
    How do I go about getting this shipping address changed? I don't want the iPod going to the old address as I will probably never see it again.

    Pretty close. I managed to call them for free (effectively). By using the SayNoTo0870 website I was able to find a normal landline number for Apple that I could with the inclusive minutes on my iPhone calling plan. Eventually got through to a helpful young lady who tried to update the details with the help of an advisor from another group. Apparently the shipping information for the replacement program is held by the shipping company, in my case UPS. This is why the changes in my Apple ID account were not reflected in the shipping information of the replacement. The return details cannot be updating without an active tracking number, which won't exist until my replacement is on the way. So the advice I was given is to await the email from UPS giving the tracking number. As soon as I have this, call Applecare and they (as the sender) can update the shipping details against the tracking number, once the parcel is on its way.
    I hope that is useful to anyone else that might be in the same position as me.

  • What means "Product replacement pending"

    My Ipod don´t work, so I´ve sent it to apple to rapair it.
    Now on the status they said "Product replacement pending".
    What means that?

    It means Apple is sending you a replacement iPod shortly.

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