IPod recently froze-- screen says "ok to disconnect"

My iPod hasn't been plugged into my computer for 2 days, yet it says "ok to disconnect" on it's screen. no buttons are working and the "hold" button IS NOT on. the top of the screen says "disk mode". what do i do?

Resetting iPod if it appears frozen or doesn't respond.

Similar Messages

  • I have a classic that seems to be stuck in restore mode, the screen says "do not disconnect'' and i can't restore using itunes. i have tried resetting it and still no good, what can i do to fix this problem ?

    i have a classic that seems to be stuck in restore mode, the screen says "do not disconnect'' and i can't restore using itunes. i have tried resetting it and still no good, what can i do to fix this problem ?

    Be good to know what the diagnostic results are.
    I've also just run into an issue where I couldn't restore an iPod with a corrupt file system, and the "super fix" in that linked article wasn't working for me. I've run across a potentially useful workaround.
    iPod Classic went on the fritz today just after syncing. Couldn't restore via iTunes, kept getting 1439 errors, Windows wouldn't format as FAT32, claimed the "Volume is too big for FAT32". Finally tracked down EaseUS Partition Master Home Edition (Free) and formatted as FAT32 with 128k clusters. The iPod is filling back up again. Might be worth a shot here...
    tt2

  • Screen says ok to disconnect

    the top says disk mode and it mainly says ok to disconnect with a check mark...
    help please? (:
    ipod nano   Windows XP  
      Windows XP  

    Okay, I've had this same problem. Just to give the full background info...
    After playing fine the entire weekend, where it was hooked up to a dock and plugged into an electrical outlet, on Monday my iPod (20G scroll wheel) went into a strange procession of modes. First when I tried to play an album, it just fast forwarded through each song and returned to the main menu. It did this several times. I shut it off and then when I tried to reset it, t went through a series of clicking sounds like it was searching for something. Then the folder with exclamation icon appeared.
    I let it rest for several hours. Then went through all the steps of the five R's for resetting. I plugged the iPod into my MacBook. It did not recognize the device and then the Apple logo appeared on the iPod and said OK to disconnect. I unplugged it from the computer and let it rest for another 8 hours. I've tried restarting several times (plugged into the computer and not) and still the iPod returns to the OK to Disconnect screen. I should mention that when it is plugged into a power source (my Mac or an electrical outlet) the batter icon appears as if it's charging.
    Please help as none of the previous posts seemed to have helped! I've had this iPod for over 2 years, it is pretty much filled to song capacity and I am completely satisfied with this product. In fact, I prefer the scroll wheel to the click one and would do anything to save this iPod. Please help!!!
    iPod scroll wheel with dock connector   Mac OS X (10.4.7)  

  • My Ipod keeps restarting or says "OK to Disconnect"

    My 5th Gen Video Ipod works fine when connected to my PC. I can play music on my Ipod via my PC.
    However, when I eject it it does one of two things: it reboots over and over again; or it freezes with the check mark "OK to disconnect". I have restored several times, but it hasn't helped.
    Can someone please help?

    If you want you can go ahead and do a restore again, after you do your restore again and transfer some songs over, try the eject button on the right of the ipod in the source list under devices in itunes 7 if your using itunes 6 go ahead and click the eject button on the bottom bar in itunes. Wait for the ipod to say "okay to disconnect" or wait for it to come up with the menu asking you to choose the language. After you get it to work that time, then make sure you eject it and wait for the menu to say okay to disconnect or just wait until you see the menu
    It also sounds like you may have a "bad" song on the ipod, sometimes some of the media we copy to our ipod can cause them to behave in odd ways... So if the first step didn't work, try using just a couple songs and see if that happens.
    Good luck.

  • My ipod won't stop saying "do not disconnect"

    When I try to sync my iPod with my new computer, the computer acts like it is done sync-ing (I think), but the iPod itself never stops displaying "Do not disconnect"

    If apart from the "Do Not Disconnect" your iPod is working normally and updating then you probably have it enabled for disk use. If this option is switched on then the Do Not Disconnect will stay there until you manually eject your iPod.
    Connect your iPod and in iTunes 6.x go to Preferences>iPod. Under the Music tab see if your iPod set to automatically sync (automatically update songs and playlists) with iTunes and also has a tick in the box marked “enable disk use". Remove this tick and your iPod should automatically disconnect after it’s finished updating.
    If you are using iTunes 7, connect your iPod and in when it appears in the source list click on it to see the preferences pane. In the "Summary" tab see if there is a tick in the box “enable disk use". Then under the Music tab see if your iPod set to automatically sync all songs and playlists. In Summary remove the tick from "enable disk use" and your iPod should automatically disconnect after it’s finished updating.
    If you have your iPod set to manual update, the box will be greyed out and ticked by default, in that case check this link: Safely Disconnect iPod

  • Screen says so not disconnect

    my screen says do not disconnect

    Have you tried doing a hard reset to see if that addresses the issue?  To do this, first make sure the hold switch is not activated, then press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
    B-rock

  • IPod not showing up in itunes, iPod screen says Do Not Disconnect

    I just got a nano, and installed the itunes software on the computer. It was working fine, I even put some songs in it, the Do Not Disconnect screen came up, and so I hit the eject button. As soon as I did that, the PC froze and so did the nano. Now, whenever I put the iPod in the USB port, and open itunes, the Do Not Disconnect Screen comes up, and the iPod is not listed under the Source list in itunes. What can I do?

    That happened to me on numerous occasions. if you have more than one user on your computer using itunes, it may be connecting to the other user.
    also if you have a window's computer, this link may help.
    http://docs.info.apple.com/article.html?artnum=61711
    good luck!

  • My ipod classic froze in the 'do not disconnect' screen.

    I connected my ipod to my computer, and it showed the do not disconnect screen as it always does, but it froze on that screen.
    Itunes is not recognising my ipod, and the ipod is doing nothing, even showing the little lock sign if I lock it.
    What do I do?

    Try holding down menu and the center button for a few seconds, until the apple symbol appears. This has always worked for me

  • IPod Nano (6th gen.): White Screen saying "OK to disconnect." when not connected.

    My 6th Generation iPod Nano (Dopi is his name) took an unfortunate ride through my washing machine a few weeks back (one of the draw backs of it being so small and lightweight... it can sometimes elude the quick pre-laundry pocket check). At first, it was okay. I immediately threw it into a ziploc bag full of rice to pull all the moisture out of it. The screen was a little blotchy for a while, but it eventually seemed to work out all the kinks and was back to full operation within 12 hours. I was using it fairly regularly after that for the next couple days with no issues.
    A few days later, my iPod was getting low on fuel and had a "Connect to Power" screen on it. So I plugged it into my iMac, and everything was working fine, I started to manage some playlists in iTunes while it charged, and that's when I noticed the screen was odd.  Instead of the usual "Do Not Disconnect" screen that I'm used to, the screen had an all-white background, with a black "Do Not Disconnect." message on it.  I thought it was odd. But I ejected it, and it said "Ok to disconnect." with a black checkmark. Same white background, black text. (also a black battery life icon in the top right corner)  I disconnected, and it just told me to connect to power, again.
    Finding that weird, I let the iPod's power completely drain, figuring that would fix the issue. It did not.  As soon as I plugged it back in, the white screen came back.  I let it power up to full, and after I eject and disconnect it, the "OK to disconnect" screen comes back, even after I've disconnected, and it stays there.  I can't operate anything on it. 
    I've tried everything I know how to do:  I've let the power drain, and recharged to full. I've tried resetting it. I tried restoring it to factory settings. And I tried to reset it and put it into disk mode, but the black and white "OK to disconnect." screen comes back before I can even get it into disk mode.
    Before I restored to factory settings, I could still manage all the files on my iPod. I could add songs, remove them, make playlists and everything when I had it connected to iTunes, I just can't do anything with the iPod itself. So, my little Dopi is in a coma right now. He's still alive, he just won't wake up.  I don't want to pull the plug on him. 
    Any suggestions?  Anyone else have this problem?
    It's not easy for me to get to an Apple Store, so I thought I'd try this before I take it to any geniuses.

    Hello iamjonnyb1988,
    The article linked below, while written for iOS devices, details some useful troubleshooting steps that can help get your computer to recognize your iPod Nano.
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Cheers,
    Allen

  • My Ipod Nano screen says ok to disconnect ans Disk mode at the top!

    My Nano says Disk mode at the top and ready to disconnect at the bottom. How can I resaet it or get back to the opening screen?

    the same thing happened to mine... try reseting it by pressing the menu button and center button at the same time.

  • Screen says OK to disconnect with a checkmark

    I just got my nano back from apple cause it was replaced, and it says
    Disk Mode
    [check mark here]
    OK to disconnect
    and I don't know what to do
      Windows XP  
      Windows XP  

    never mind thank you anyone on this page
    i reset it
    and its fine now
    lol stupid me shoulda thought of that
    thanks again

  • No matter what I do - it always says "DO NOT DISCONNECT" when I conncect

    As soon as I hook it up to my computer - it goes to the Do Not Disconnect screen and just stays there forever. I left it on over night and it still said it. I've reset it and it still says it.
    Please help.

    Hi pmason09!
    The following is from the "iPod User Guide".
    If You Want to Disconnect iPod, but the Screen Says “Do not disconnect”
    • If iPod is transferring music, wait for the transfer to complete.
    • Select iPod in the iTunes Source list and click the Eject button.
    • If iPod disappears from the iTunes Source list, but you still see the “Do not
    disconnect” message on the iPod screen, go ahead and disconnect iPod.
    • If iPod doesn’t disappear from the iTunes Source list, drag the iPod icon from the desktop to the Trash (if you’re using a Mac) or click the Safely Remove Hardware icon in the system tray and select your iPod (if you’re using a Windows PC). If you still see the “Do not disconnect” message, restart your computer and eject iPod again.
    However, when I had the same problem as you describe, the following worked for me:
    1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
    2. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
    Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
    If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn’t set to go to sleep.
    Hope this helps!
    Judie

  • HT1435 my ipod is saying do not disconnect

    I'm trying to add music to an older ipod, and I have a message on the screen saying, do not disconnect and it's been showing for awhile.

    If the iPod is set to Manually Manage Music (on it's Summary screen in iTunes), you need to eject the iPod before disconnecting it.  The Eject button is next to the iPod's name, to the right.  After ejecting, the DO NOT DISCONNECT message should not be there.

  • Won't show up on mac and say "do not disconnect"

    Hi, I've had my 60 GB iPod for about a year now and suddenly now it won't show up on my desktop when I plug it in. The iPod screen says "do not disconnect" though, and after I just pull it out the message doesn't go away and I have to wait for the power to die before I can use it again. Is it starting to break down?

    Homer...this very same thing has happened to me today. Have you found a solution yet?

  • Can I switch off my computer while my nano is saying "Do not disconnect"?

    Please help me. This morning I couldn't switch my nano off - only on the docking speakers so I looked at the online help, tried resetting and then decided to try the update and or restore. When I plugged the iPod in, iTunes asked me if I wanted to update the software so I said yes, updated it and then the computer said it needed to be switched off. I said I would switch off later (as my nano was plugged in and I didn't want to ruin it). Then I used the software to update the iPod - but afterwarsd it says do not diconnect all the time and iTunes says that the files are being used by another application. I have also tried restoring the iPod twice. Still the same. Now I am stuck with the iPod in the computer saying don't disconnect - WHAT CAN I DO PLEASE!
    nano   Windows XP  

    is it in disc mode? go to the bottom right of your start bar and find the little gray box looking thing with the green arrow pointing left, right click this and hit remove hardware, a dialog box will come up, click stop on usb storage device or whatever it says and it should say it is now safe to remove your hardware and your ipod screen should go to the main menu or the charging screen.

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