IPod recognized as disk drive by WinXP but not seen in iTunes or iUpdater

HELP!!
A few short weeks ago I was ecstatic when I received my new iPod video as a Christmas gift. Imagine my dismay as I have been trying to get the darn thing to connect to iTunes ever since!
I have gone through the Apple website troubleshooting, have spent HOURS with a MAC "genius" and we still can't figure out what's going on.
The device has been restored and iTunes/Updater have been removed and re-installed NUMEROUS times but still can't get my 30G iPod Video to register in iTunes. Apple swears it is my laptop. I've removed everything and re-installed from scratch so I find it hard to believe that it is just my PC.
When I plug it into my USB I get the "Do Not Disconnect" icon that just keeps flashing (guess I should be happy its not freezing anymore!). I can see it as my "E" (Removable Disk) Drive but can't find it with iTunes or iPod Updater (Oct05 and Nov05 versions). It does appear when connected to an Apple store MAC or the Apple store's PC...so maybe it is mine.....?
Any advice?
Thanks!
Toshiba Laptop - P4 Windows XP

Maybe you solved this or not but I have a suggestion. If you have a PCMCIA slot try adding a usb 2.0 pcmcia card. I was having a world of troubles that have included one already returned 5G 60GB. It was rendered inoperative by a failed restore process. I assumed it was a defective ipod.
Receiving the new one last night it was showing similar behavior to the one I had to replace. I thought my laptop might be a factor. I was already using a compUSA usb 2/FW card with the ipod but after searching I found a post that warned that card is trouble. I just bought a HP USB 2 pcmcia card (US$39) and about 8 gigs of movies was just gulped down by my ipod in one sitting. With the compUSA card it would cough and choke on one movie sometimes.
Sorry for your troubles. Good luck.
dell inspiron lappy Windows XP Pro HP pcmcia USB 2.0 adapter

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iOS: Device not recognized in iTunes for Windows
I would start with:
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or
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4 Verify that Apple Mobile Device Support is installed
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<Link Edited By Host>

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IPod recognized as disk drive by WinXP but not seen in iTunes or iUpdater

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