Ipod refuses to restart and painstakingly remains frozen

i tried pressing the two buttons to restart my ipod and its still frozen. what do i do? its been acting all wacky all day, now its stuck! and whats disk mode

Try:
iOS: Not responding or does not turn on
If not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
An iPod touch does not have disk mode like other iPods.

Similar Messages

HT201274 My iPod touch got restarted and frozen on the apple logo screen after I erased all content and settings. And it got restarted and frozen again every 5-10 mins until low battery.

My iPod touch got restarted and frozen on the apple logo screen after I erased all content and settings. And it got restarted and frozen again every 5-10 mins until low battery. It also doesn't recognize by iTunes. Did any one has the same problem? And how did you solve it? Thank you.

Try here:
iOS: Not responding or does not turn on

I have a picture behind my trash can. I cannot remove it. How can I remove this. I have restarted and it remains.

I was trying to remove photos from my photo stream by putting them in the trash can. A picture is stuck behind it. How can I remove it. I have restarted and still no luck.

Temporarily move your dock to the left side of the screen in System Preferences > Dock.
Then grab the picture and move it. Return the dock to the bottom.
Regards,
Captfred

I just opened my brand new iPod touch 4th generation, and it's frozen with green, vertical lines. Does it have to be replaced?

It's Christmas morning and my parents bought me a new iPod Touch 4th Generation 4G 32GB. I started charging it, 5mins later I walked back into my room and there I saw it - frozen, white screen with light green, vertical lines. It's brand new, and I just opened it about 5mins prior. I never dropped it, it never touched water. My mum bought it at the nearby Target. I opened it, in it's case and everything. So I have no clue what happened. I really hope the workers at Target didn't just sell me a broken iPod. This really stinks, and I really hope somebody can help me. I feel terrible for my mum having spent so much on it. So please, someone help me out.

Hello planb77 / PANIDORA, I'm having the same problem. I'm using my iPhone 5S or my iPad Mini cable and wall charger to do it (both originals) , and the iPod Shuffle does not charge at all, doesn't matter if is direct on the wall or trough my Macbook Air.I 've restored it once, but nothing has changed. What else can I do?

I synched my iPod to my computer and I am frozen on the passcode page. How can I correct this?

I was synching my iPod to add music. Upon attempting this my iPod is now frozen on the passcode screen. It has started voice also. What can I do to restore my iPod to working order?

First:
Triple click the home button and try going to Settings>General>Accessibility and turn VoiceOver off. You may have to use three fingers to scroll the screen to get there. If problems see the following for how to turn off via iTunes:
iPhone: Configuring accessibility features (including VoiceOver and Zoom)
If not successful
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I updated my iPod but it restarted and deleted him self. It sayed that i have to connect to iTunes.? Please help me, is there a way that i can get my things back???

I had photos of my baby brother in there. And I had my games there. I need to get them back.

If you not have a backup you may be able to get some info off the restored iPod by:
- Maybe from the restored iPod via How to perform iPad recovery for photos, videos
Wondershare Dr.Fone for iOS: iPhone Data Recovery - Wondershare Official
http://www.amacsoft.com/ipod-data-recovery.html
iPod recovery software to restore lost music files
With backup:
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Ipod freezes on syncing and won't unfreeze until battery dies

hello,
my friend has an 80 gig ipod classic that freezes when she plugs it into her computer to sync it. when she unplugs the ipod, it says "corrupted" and is completely frozen. She has to wait until the battery dies and then charge it again to be able to use it.
Any suggestions?
Thanks!

Have You tried the restart...when it freezes up. that might help. its two buttons Menu and the centre, press them at the same time...Try Restarting the ipod before you connect it other than that you might want to consult your closest apple store geek. There is a disk mode and try restarting then pressing Centre and Play/Pause button when it shows the apple sign might work. I had one that did that, but thats because i washed it in the washer machine three times. now it works great. but dont go do that. Or it may be your computer USB cable. just holla back if you still cant figure it out- oh and if you want to take it outta disk mode, just restart again. and it should work. other than that consult a geek.
But if you need some advise, it (ipod) might need to be restored and you can do that on your itunes. just click the ipod when it comes up and there should be a button that says "Restore". i hope she has all her music and movies on her hard drive.

My iPod Touch automatically RESTART!!!! help :(

hi im earl from philippines.. though im from philippines, i got my ipod touch from USA.. everyone please help me (= my ipod touch always restart and hang! this is so crazy.. help please thanks. have a nice day

Have you tries basics from the manual?
Restart.
Reset.
restore.

My ipod is going mad, giving me the "sad face" and refusing to restart!

The other day my iPod brought up the oh so familiar "sad face". I tried reseting it (the same way I fixed it the last time my ipod brought up the sad face) and got nothing but the start up screen...a prolonged wait, and the "sad face" once again.
I though maybe I could plug into my Powerbook and restore it to factory setting, but once again, the iPod decided to refuse. It is now displaying the lowest level on the charging sign and showing the sad face whenever I try to reset it. Also to be noted, it will not recharge at all when I connect it to the power adapter. The computer won't recognize the ipod so I'm at a bit of a loss. Any ideas? Do I simply have to take it into the Apple Store to get it looked at? Suggestions would be appreciated.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Possible Solution to Frozen iPod, iTunes not responding and sad folder

There may be hope for frozen iPods, unresponsive iTunes and sad folders. This solution is totally anecdotal at this point as it only has worked on my iPod. However, try it you got nothing to lose. Our iPods broken right? It's a $300 paper weight right?
History
My iPod 4G 20GB started skipping songs then rebooted and gave me the sad folder. I reset and everything went downhill from there. I would:
- not be recognized in My Computer
-when I did get a drive on My Computer it would lock up My Computer
-reboot and either give me sad folder or Menu with no songs
-refuse to be updated
-be seen in Device Manager as ipod both with Firewire and USB connections
I read through the many threads here and tried all Apple's Solutions to no avail. I even called and they told me, very nicely and free of charge, that I would have to send it in and because the repair price was such to "look at the new models to see which one I wold like". I was totally bummed. I went and bought an new Nano 4GB (with warranty this time) swearing I would never buy another with a HDD again until they became more reliable. I even tried the smack it to get the disk head unstuck method. I figure my iPod was a paper weight at this point so what the ****.(Oddly this method works rather well with all sorts of broken electronics)
Solution
Then I cam across this special Diganostics Mode that you can get to by resetting and then while the Apple is showing pressing the Select and backwards keys simultaneously. It bring up and weird Diagnostic utility witha a abunch of tests. Here is what I did
- I tried the 5in1 test and got and error on Firewire.
- I did the HDD R/W and surprisingly it passed.
- I went on to the HDD scan. This supposedly tkaes acouple of minute so I waited. I think 4-5 dots appeared then nothing. The iPod started to get hot. THe disk was spinning away. After a while the battery got very low. THis test chews up the battery. So I escaped out by resetting and went to connect it to a power source.
My USB was dangling out of my computer and I was too lazy to get the Firewire AC adapter thing going so I connected expecting the whole lockup thing with iTunes. Surprise. IT was recognized immediately and has been working like a champ. So go figure.
iPod 4G 20GB Windows XP
Details on Diag mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/index.shtml
hp a330n Windows XP

My ipod only gets the sad logo and whenever I try to start it up I can hear the hard drive trying to start and then failing and it does so like 3 or 4 times. After I read your post I wanted to try that diagnostic thing but I can't get it into that mode. How long should I have to hold select and back? After I reset the ipod, it goes to the sad face, the hard drive seems to fail a few times and then the screen goes blank and stays like that for as long as I hold those buttons. I'm so sick and tired of dealing with a broken ipod but I really want to get this thing working again so I can never buy another Apple product again. Thanks.

My ipod nano 7g went off and will not start, this happened after I connect to my computer, my ipod will restart and I no longer turn on. I do?

please help me my ipod nano 7g went off and will not start, this happened after I connect to my computer, my ipod will restart and I no longer turn on. what I do?

Hey saintbless,
Thanks for the question. The following article outlines troubleshooting information for iPod nano. While it mostly refers to the 6th generation, most steps apply for your model as well:
iPod nano (6th generation): Hardware troubleshooting
http://support.apple.com/kb/TS3474
Will not turn on or screen remains dark
- Connect iPod to power for at least ten minutes to ensure that the battery has enough charge to allow iPod to turn on.
- If iPod does not turn on after ten minutes, try resetting the device while it is still connected to power. Reset the iPod by holding down the Sleep/Wake button and the Volume Down button for at least eight seconds or until you see the Apple logo appear.
- If the Apple logo appears on the display, connect iPod to a computer and verify that it appears in iTunes and can play music. If iPod appears in iTunes and can play music, no further troubleshooting is needed.
- If the screen remains dark and will not turn on, then your iPod may need service.
Thanks,
Matt M.

Suddenly my ipod power off and it remained off

Hi,
My 4 day old ipod nano Suddenly fot power off and its remained same. Its not power off. I tried to connect with pc. It is not responding. I can't on it. I tried to restart it with the hold button on-off and holding the menu and center button 10 seconds. It is responding at all.
Plz Help.

your ipod is currently carrying very little battery, which is not sufficient to turn your iPod on, can you connect it with an iPod wall charger or an iPod speakers dock system i.e. iPod HiFi.
If you cant find, please try to do a Reset while your iPod connecting with your PC

I switch on my iPod,apple logo comes and a white screen comes after the apple logo and it restarts again

I switch on my iPod,apple logo comes and a white screen comes after the apple logo and it restarts again

Try here:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Frozen and unresponsive
You may have to let the battery fully drain and then charge and try again..

My iPad mini retina display wifi 16 GB is showing blank white display and is like frozen. I can't shut it down or restart. It was working perfectly till 13/4/2015 night and next day morning it showing this problem.Please help........

My iPad mini retina display wifi 16 GB is showing blank white display and is like frozen. I can't shut it down or restart. It was working perfectly till 13/4/2015 night and next day morning it showing this problem.There is no physical damage to my iPad and is in perfect good condition. I updated the latest OS 8.3 version 3 days before this issue happened. I took it to the apple authorised service centre but to my shock they told the display and unit has to be replaced which will cost me Rs.15000/-. It's just been one year and 7 days only since i bought my iPad,i.e, just 7 days out of warranty period only.I don't find any fault with the hardware neither no physical damage is there. Need help to sort out this issue.

My iPad mini retina display wifi 16 GB is showing blank white display and is like frozen. I can't shut it down or restart. It was working perfectly till 13/4/2015 night and next day morning it showing this problem.There is no physical damage to my iPad and is in perfect good condition. I updated the latest OS 8.3 version 3 days before this issue happened. I took it to the apple authorised service centre but to my shock they told the display and unit has to be replaced which will cost me Rs.15000/-. It's just been one year and 7 days only since i bought my iPad,i.e, just 7 days out of warranty period only.I don't find any fault with the hardware neither no physical damage is there. Need help to sort out this issue.

My ipod touch is stuck on the apple logo and after a while a white screen comes up and it restarts and the same thing all over agan. this happened to me before and after a while it turns on but why does it keep on doing this?

my ipod touch is stuck on the apple logo and after a while a white screen comes up and it restarts and the same thing all over agan. this happened to me before and after a while it turns on but why does it keep on doing this?

Try connecting the iPod Touch to your computer and restore it. http://support.apple.com/kb/HT1414

Ipod refuses to restart and painstakingly remains frozen

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