IPod repair and the Apple website.
I signed up to get my iPod repaired but when I completed the forms I got some alert windows talking about SQL errors. And I never got an "email with further instructions" like the website said I would. You guys are all about computers and software and your website doesn't even work properly? Kinda scary.
PS -- Invest in a support ticket system or something.
Same here, and my warranty runs out in a month so I need to send my iPod off as it is f**d, but how am I meant to do that when I haven't got the emailed I was supposed to receieve with further instructions??!! HELP!
Similar Messages
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First off, I've a 16gb unlocked white iPhone 4s. The discussion title kind of explains the entire situation. I can't get on to apple to get it repaired, because it says the serial code is a replacement and invalid - I bought the phone from DoneDeal.ie (an Irish Craigslist/eBay basically) and the guy I bought it from gave me the box with everything in it, phone, phone charger, warranty, apple care, everything. But then I looked closer and realised the apple care document was faked, and the warranty was also fake. I checked online with my IMEI code and the website said the warranty was well up, and that the phone was a replacement.
I was told the phone was brand new and that it was literally just out of the box but obviously that was a lie.. Anyway, approximately 3/4 months later, the WiFi broke - When I went in to to turn the wifi on in the settings menu, the wifi was greyed out and didn't have an option to be turned on. I've since got the wifi repaired for the 5th time as it constantly goes back to the greyed out option every month or so. The repair shop (not sure if it was apple official or anything, if I had to guess, I'd say it wasn't) said they could either give us back our money or repair it one last time but it's gone again and that's kinda the last straw, they said it was a generic problem they'd found on all iPhone 4s's and that basically, I'd just have to deal with it as apple are not very helpful with replacing these phones but obviously I'd like to give them a chance to prove that wrong though.
Anyway, seeing as I can't contact apple through the customer support section, any chance someone from apple can give me some feedback as to what my options are on this discussion?
I don't even need a replacement phone (although that would be ideal) but I definitetly need a repair that's going to work for more than a month..
Thanks to anyone who can help, but especially to anyone from apple!If the repair shop was not apple certified repair shop then Apple will not replace/ or touch that device with a ten foot pole sadly. I'd follow Rudegar's advise and try anthoer repair shop as sadly it sounds like you got jipped by the original owner. Always verify your infomation through the company before you hand over the money!
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I have reset my ipod touch 3rd generation and after doing so it is frozen with an apple in the middle of the screen and i have already tried the apple support page steps and still doesnt fix it, please help me out
The warranty does not cover accidental damage like that cased by dropping the iPod. However, Apple has known to make acceptions. Make an appointment at the Genius Bar of an Apple store. Otherwise Apple will exchange your iPod for a refurbished one for $99
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My dad dropped his iPod and when he went to try and play a song all it did was cycle through the playlist. I took a look at it and decided I needed to reset it. And there was my mistake, now after I did what the manual told me to do the apple logo will not go away. I have no clue on how to get the iPod to respond. Please help me.
Have you plugged your iPod into the wall or your computer? Does the Apple logo go away now? Try to restore the iPod to factory settings
http://docs.info.apple.com/article.html?artnum=60983 -
i have done this before but i forgot how.
i want to see a list of all the products registered in my name.You cannot find the ipod using the serial number. You can give it to the police, so if they find it they can identify it.
You can indeed find your serial numbers:
iPod: How to find the serial number -
Ipod repair from the apple store.
I have a ipod touch 4th g and my screen crack and i have a warranty will that cover it
If the screen cracked due to you dropping or impacting it, that will not be covered under warranty. The warranty covers factory defects only.
Regards. -
I restore my ipod touch and the apple logo stills there like loading
can someone give me an advise??
First try restoring the iPod from backup.
Next try restoring the iPod to factory defaults/new iPod. -
I restore my ipod touch and the apple logo stills there
anyone who knows how
First try restoring the iPod from backup.
Next try restoring the iPod to factory defaults/new iPod. -
I just got an iPod 4th generation and Im trying to sync my iTunes songs and books from my dell laptop on to my iPod but it says I need iTunes 10.6.3. So I tryed to download it on the apple website but it keeps saying that there is an error. I have already tryed uninstalling all Apple Inc. programs on my laptop then trying to install iTunes again but that has had no success what so ever. I have started to get very frusterated with this . Hopefully someone can help. I would really appreciate it. Any suggestion?
So I tryed to download it on the apple website but it keeps saying that there is an error.
What does the error message say? (Precise text, please.) -
The other day I dropped my ipod touch and the screen cracked and my warranty is up how do I get it fixed. Do I buy a screen and bring it to Apple to repair od do I have to repair it. Please help me
Apple does not repair iPods, but will replace the entire iPod for a flat fee; see the Repair Pricing section here:
http://www.apple.com/support/ipod/service/faq/
There are independent iPod repair services that may be able to replace the screen for less. Do a web search for "ipod repair". Some places also will sell parts and instructions for doing the repair yourself, but the connectors and parts are delicate and it's easy to cause further damage, so attempt this only if you are confident in your skills.
Regards. -
I already tried to restore the iPod, and I tried unchecking and checking every option for what I want to sync to my iPod. I restated my computer as well as iTunes, and I feel like I am out of options. I tried doing everything in all of the help articles as well as the steps given in the article written by the tech specialist on the apple website. I feel like I am out of options. my iPod is not even 2 years old, I do not have coverage, and I cannot afford a new iPod of any kind. Please help!!!!
Had this issue only yesterday...
goto itunes and hook up your ipod
click on the ipod in itunes and goto music tab in right hand screen
untick sync music option
apply / sync
go back and re-tick the option
apply / sync
A boring and tedious solution I agree, but it did work for me
HTH -
I have an old ipod mini and the screen was broken, can it still be repaired?
i have an old ipod mini and the screen was broken, can it still be repaired?
Yes. You can choose to have it repaired by Apple or a 3rd party repair company. Here are Apple's repair qutoes.
http://www.apple.com/support/ipod/service/prices/
A simple Google search for iPod Mini screen repair should give you a number of results. Here is one option.
http://www.ipodrepair.com/ipod-repair-mini.htm
And kudos to still using an iPod Mini.
B-rock -
I just wanted to restore my ipod nano, it told me to go to the support area of the apple website which i did andi followed the steps and they worked for about 2 seconds and then it told me to go back to the support area. it is fairly old but i dont understand why it will not reset?
Hey Megan,
If you are getting the Red X on your iPod nano, check out the following article. Of it does not work check out the second section in the article.
iPod Displays a Red "X" Icon
http://support.apple.com/kb/ts1463
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
I have an ipod touch and the warranty expired already 2 weeks ago will i be able to repair it at apple for free or do i need to pay?
You can always make an appointment at the Genius Bar of an Apple store and ask.
Apple Retail Store - Genius Bar -
Ipod is showing a unhappy face with the apple website for the iPod support. I have reset it but this did not work. any suggestions?
See here: iPod displays a sad iPod icon
And here for more troubleshooting.
https://discussions.apple.com/message/2369954?messageID=2369954#2369954
B-rock
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