IPod replacement program -never received

This is regarding Repair ID: A55963635
If you enter UPS with tracking number 1ZW9V0806802999523 on https://wwwapps.ups.com/WebTracking/detail#, you will see the following:
Delivered On: Tuesday, 01/17/2012 at 10:11 A.M.
Left At: Residential
Signed By: KOLODZI
I received no 'You were out slips', and the interface provides no delivery address nor signature of the recipient who signed for it, so this could have been delivered to anyone!
I contacted UPS and they stated that i must contact the shipper to initiate a claim. I believe this to be the fault of UPS, but I need your help!
Thanks in advance!
-Kalok

UPDATE: I've got my replacement iPod! UPS courier delivered it to the wrong address!
Since my last update; I was told by the Apple customer care advisor would launch an investigation with the shipper, and I should expect a phone call from them within the next few days. Instead of a phone call, I received an email to give them a call. I called them up, and they stated they'll reach to the courier to establish which property they left the item with. After returning home the next day, I find my iPod! Turns out the courier left it at the property across the road *fail*.
Thanks Apple Customer Care!

Similar Messages

  • Ipod replacement program: headphones ' compatibility

    Hello,
    I partecipated to the IPod nano replacement program and Friday I received the new IPod (only the IPod, without headphones and the USB device): it's a 6G ipod nano touch. Little problem: the headphones of my old 1g ipod nano don't work with the new ipod. Is this problem common to other partecipants of the replacement programs?
    Thank you in advance!
    Max

    The headphone jack on the 6th generation Nano is very tight when new. Push the one you have now firmly all the way in, make sure the white plastic on the headset jack is flush with the body of the Nano.

  • IPod replacement program gone horribly wrong

    So I had an old iPod nano 1st generation that I loved an always used. But then I saw the replacement program. So curious, I ordered my packaging to send it off but before I did I asked several employees at my local apple shop weather it would be replaced with a crappy new one or a new iPod 1st gen. I was told on no less than 5 occasions that it would be replaced with a 1st gen iPod nano. So after sending it off an now receiving my replacement. I have received a ****** new iPod nano that has a crappy touch screen. What the **** is this??!!! I want my old nano back not this shoddy pile of garbage. How do I get my old one back?

    Well that *****. I feel robbed not happy at all. Send off my beloved iPod an get a shoddy handy down. I've check eBay an couldn't see a replacement. I shouldn't have to. The level of service here is a shambles. I can't bieve I was bull ******* to on 5 occasions face to face by apple staff.

  • Nano Replacement package - never received.  Who do I need to contact/ what do I need to do?

    I received an Apple email saying my Nano Replacement package would be sent in two business days with a return address.  It's now been a week and I haven't received anything.  Who do I need to contact/ what do I need to do? Thanks

    If you check the email that they sent you the first time, and click on the link that is provided to see online the status of your repair, you will see if they sent you the box or not.
    As you can see in this picture in 22 novembre they sent me the empty box.

  • Registered ipod shuffle and never receive a confirmation email?

    I just registered my ipod shuffle today and after I finished all the steps, normally I should get an email to confirm it. but today, i didnt receive any email so far.
    So I restart from step 1 again( I think I might missed some step) and again... no email confirmation.
    Does apple still send out email confirmation?
    When I put in my serial number to check the purchase date, the system still telling me to register the product today.
    what is going on..

    sorted. confirmation email received.

  • IPod Replacement Program, incomplete Address?

    Hi,
    I submitted a incomplete address to apple, therefore I think that might be why UPs could not successfully deliver the empty box to my house,
    what do I do, call Apple's support? or is there any other way I can correct my home address?
    The empty box arrived at my city and now it is sent back to the sender. (checked via UPs)

    You will need to Contact Apple about this.
    You can use the email they sent you with regards to the replacement...
    Or See Here...
    Apple Contact USA
    http://www.apple.com/contact/
    Contacting Apple World Wide for Support and Service
    http://support.apple.com/kb/HE57

  • Empty box for 1st generation ipod product replacement never received. What to do?

    I submit the product replacement request for my 1st generation ipod: from the request status it results that Apple sent me the empty box to sent back the ipod but I never received it. What can I do?

    Contact Apple support and explain this to them.
    http://www.apple.com/contact/
    B-rock

  • Replacement program for the Ipod Nano 1st generation

    I am attempting to get to the replacement program for the Ipod Nano 1st generation, but whenever I attempt to access the program I am redirected to an adapter replacement program. Did I miss the opportunity to replace the Ipod?

    No, you didn't. I just bought an iPod nano 1st gen off of Craigslist and immediatly I went to the iPod replacement program website and requested a new device. I just don't know if I will receive the older 6th Generation or the newer 7th generation.

  • If I turn in my 1st generation iPod Nano into the iPod Nano replacement program, what iPod will I get?

    If I turn in my iPod Nano into the iPod replacement program, will I get a 7th generation or a first generation?

    Neither. You will get an 8GB silver 6th Generation Nano.

  • Battery/iPod replacement help!

    I have had my 4th generation ipod nano for over two years. Recently, my iPod had gotten to the point where it won't do anything (it's completely dead) unless it's hooked up to a continuous power source. If i take my ipod to a local apple store, can they look at my ipod there and do the ipod "replacement program" (i guess you could say) in-store? Or would i need to mail my ipod in with the $59??

    You gotta figure in a few years, there will be 16g Nano's, making a 2 or 4g obsolete.
    That said, if you can buy a $20 replacement battery, and are handy with a soldering iron, why not replace the Nano battery? I just replaced the battery in my Gen 1 Mini. $24, and I should get almost double the battery life. Took me 10 minutes.

  • I sent in my iPod nano to the replacement program about two weeks back. However, I checked the status of the repair and it still says it has not been received yet. Is there any way to follow up on where the nano could be? I sent it via FedEx.

    I sent in my iPod nano to the replacement program about two weeks back. However, I checked the status of the repair and it still says it has not been received yet. However, my boyfriend sent in his the same time I did and his repair status says repair being diagnosed. I still have the "receipt" of the package when they first sent it to me. I sent it via FedEx. Is there any way to follow up on where the nano could be or maybe find out if I can still get a replacement even though my nano might be lost in transit?

    I sent it via FedEx. 
    Call FedEx.  They will be able to track their own packages.  They will let you know if your iPod Nano was delivered and to who!

  • I didn't receive any news about the replacement program for the Ipod 1st generation. I have already sent the serial number online, but didn't have any progress. What should I do? Thank you

    I didn't receive any news about the replacement program for the Ipod 1st generation. I have already sent the serial number online, but didn't have any progress. What should I do? Thank you

    After you set up your service use your repair ID to track your replacement here:
    https://selfsolve.apple.com/repairstatus/main.do
    Remember: You will receive a replacement unit approximately 6 weeks after Apple gets your current iPod nano
    Hope this helps.
    -Julian

  • Never received my nano replacement program

    Hello community, I sent my serial number to apple for the ipod nano 1st gen replacement program, but they haven't sent me a box to ship my nano off. What can i do since they said i have to contact them about it.

    thanks for the comment ralloz I receieved the replacement product in the mail and they also shipped my first replacement ipod to me they gave me the ipod nano 6th generation as a replacement of my brother's ipod 1st gen and now it is my turn to ship mine off.
    Bottom Line: I guess apple waited for my brother's replacement to be shipped out with the replacement box that i was suppose to get. It took the replacement box about 2weeks to be shipped out for me, but it only took my brother 2 days to receive his replacement box.
    Again thanks for the reply and yes i did receive a mail from the repair request

  • IPod Nano 1st Gen Replacement Program Problem

    I recently sent my iPod Nano 1st Gen off for the replacement program.
    I wanted to make sure I would be receiving a refurbished 1st Gen back, not one of the latest gens, so I called Apple Care to confirm this.
    I'm really fond of the 1st Gen and would like to keep it as a collectors item, plus mine was in relatively good condition as well (And absolutely love the scroll wheel).
    The woman I spoke to at Apple Care assured me that I would receive a refurbished 1st Gen iPod Nano, she was very clear on this.
    I sent off and just received a box in the mail with replacement. To my dismay, they replaced it with a 6th GEN.
    I don't want to sound ungrateful, and I do appreciate Apple keeping up customer service even for old Apple products.
    But I specifically asked if a 1st gen would be returned to me, which was not the case.
    I called Apple care again today, and they said they didn't have the stock and provided me with whatever they could.
    Had I been told there was a chance I wouldn't receive a refurbished 1st gen in return, I wouldn't have sent it off in the first place.
    Can't be too upset with Apple, but not particularly happy. Any advice would be appreciated.

    I just sent a request for the shipping materials today, and if I get back a refurbished 1st generation nano, I'll be more than happy to trade it for your 6th generation

  • Apple iPod Nano replacement program - question

    Hello, Apple community,
    I have a question about the new replacement program of the iPod nano 1st gen.
    The program doesn't state whether or not you get a refund or a new iPod nano (the small squared once with touch screen).
    The program says that you'll get a replacement iPod Nano, but isn't very specific if it is the new generation.
    I apologise for any spelling mistakes and such.
    Thank you for any answer,
    Pool313

    Hi lindsayfromspencerport,
    I can say it is not a scam - Apple is definitely replacing the iPods.  Once I read the article and went to apple.com, that proved it.  Apple.com would never risk another class action lawsuit over this iPod.
    My First Generation iPod was given to me at work for being the winner of a give-away drawing and about a year or so ago it overheated and erased all the info on the iPod.  Now it will only charge and drain the battery.  It no longer allows me to store any thing on it.
    I am glad that Apple is doing this exchange.  I thought I was just out of luck and was glad I had not paid full price for it.  I love my Nano and used it constantly!!!
    Just send your's in using the box and label they send you and give them 6 weeks like the apple.com website says, Apple will make good on their product.  Millions of people don't stand in line and wait weeks/months for their new products to arrive for no reason, trust me.  Oh, by the way, I know this for sure.....I work for a wireless phone service that has been dealing with Apple for Yearsssssssssssss.....and every year the same thing.  People will give anything to get a product with that apple on it. 
    Knightmanxx

Maybe you are looking for