IPod restoration problem Error:1418

Hi everybody...
i downloaded the latest version of the itunes..
i then connected my ipod, it asked me to update... so i updated but it couldnt update it somehow and gave me the following error:
the iPod could not be restored. An unknown error occured (1418)..
All my songs has disappeared.. and all i can see on its screen is.. "use itunes to restore"
i dont know what to do... its my uncles ipod.. should i go to the apple store.. or is there any other way out..
help!

I bought a new iPod nano and had problems when plugged into the iMac. I wrote the following post on another thread but it should also be applicable here.
"Apple should tell the buyer/user on the package (or the instruction booklet) that the 3rd generation iPod nano requires Mac OS X v10.4.8 or later, and iTunes 7.4 or later (I have to do a little search to find these info on http://www.apple.com/ipodnano/specs.html).
The best way is to use the latest version of Tiger (v10.4.??) and the latest version of iTunes. Otherwise, if the existing versions are not update enough, you plug in your new 3rd generation iPod nano, it will come up with errors. That was my experience this morning. To get the latest version of Tiger update and iTunes update, the easiest way is click on the blue Apple icon on the top left corner of the screen and choose Softeware Update. Then choose to update Tiger and iTunes, if the computer does not already have the most recent version.
Restart the computer after updates, plug in your iPod nano, there will be a Finder error message about 'an unknown disk' or something like that. Don't worry, just ignore that message. Start up iTunes and you will be asked to Restore the iPod software. Say yes and things will go smoothly from there.
Again, Apple should do better by telling the buyer/user what software is required in the package or instruction booklet. This will avoid surprise and disappointment which could happen when you plug in your brand new iPod nano and the first thing you receive is ERROR messages! Apple, get your act together for the customers! This is for your good and the good of the customers! Apple needs to listen to its customers in order to provide a genuinely good service, and not just sound bites!"

Similar Messages

IPod restore - unknown error 1418?

I was trying to restore my iPod since it skips every single song except for the ones that I have purchased from the iTunes store and I keep getting this error. Does anyone know what this error means and how to fix it or restore your iPod without getting the error? Or getting your songs to not skip? *the songs play in iTunes just not on the iPod

some folks have been having success with eboncairn's technique with the 1417 and 1418:
eboncairn: iTunes7 & 5th gen iPod updating - is this possible solution? (winXP)

IPod Restoration problems Error 1413

I am having problems restoring an iPod to factory defaults. I wanted to do this just to wipe everything off of the 8GB nano before I gave it to my girlfriend for X-Mas.
I loaded it with music and photos and enabled it to be used as a hard drive. Through iTunes I went and deleted all the music and photos from the iPod. I then opened up the ipod in Windows Explorer and deleted the files that I transfered from my computer to another.
When I tried to restore it, it gave me an error 1413. I was able to find this information on it.
http://docs.info.apple.com/article.html?artnum=304505
I downloaded the latest version of iTunes already. I havent had a chance to try solution 2 but I tried solution 3 and it didnt work. If solution 2 doesnt work what else can I try? Could I just go to the iPod through Windows explorer and delete the folders on the iPod and then try to update it?
Acer Aspire AMD Sempron , 512MB, 60GB,15.4" Widescreen, XP Home Edition Notebook, AS3004WLCi - LX.A5505.A74 Windows XP

IT WORKED! I uninstalled Spycatcher, rebooted, uninstalled iTunes and Quicktime, made sure that all the files were deleted, rebooted again and re-installed iTunes and quicktime and I was able to restore the ipod with no problems at all. Thanks for all the help. I really do appreciate this. Now that I know this I will have to make sure when my girlfriend tries to load iTunes on her laptop that she gets rid of spycatcher first.

Unable to restore my 5th gen ipod video (unknown error 1418)

going through, listening to a regular album on my ipod speakers, as i usually do, my ipod just abruptly freezes after the end of one song. upon reseting, i was presented with the apple logo upon a black background, as usual, and then a white screen saying "connect to your computer. use itunes to restore." in four different languages. from there it switches itself off. when i try to turn it back on, it does the same.
i connected it to the computer to do as it suggested, where it proceeds to freeze my computer for up to 10 minutes, until the ipod does appear in itunes. when i try to restore it however, im presented with an error stating 'an unknown error has occurred. error 1418', or something to that effect.
so following the apple website's instructions, i updated itunes to 7.6, and tried again to no avail. i tried a different usb port, reregistered .dll files, and updated my windows USB drivers, but this has changed nothing.
can anybody suggest any other factors that are stopping me restoring. i have accepted the fact that i will need to restore it, its just a matter of now completing that task.
any help would be greatly appreciated.

One possible cause is a drive conflict...
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Note the seventh symptom where it keeps needing to be restored.
Patrick

Ipod Restore - Unknown Error

I turned on my ipod this morning, and updated it from my library, on unpluggin my ipod from the USB, it stopped working, it then began to display the message "Connect to computer, use iTunes to restore". So i did, My computer didnt recognise my ipod. I went through the 5 Rs, restarted my ipod services and also tried to put my ipod into disk mode. This worked, and when I plug it in in disk mode, iTunes finds my iPod and says it has been corrupted (I dont know how) and needs to be restored. I Click Restore and itunes begins to download an update, however it is the firmware for the old scroll wheel ipod, not my 5th gen, without giving me any kind of options, when it tries to install, it brings up an unknown error (number 1418).
Can someone please help me? Will I have to Send my iPod off for repairs? I hope not.

Some people have had success trying the fix mentioned here.
Error 1418.
Could you also take some time to pass some information for the Apple Engineers? Please copy and paste these questions into an email, make the subject of the email "iPod error report", add your answers, and send the email to Roy at Apple.
1. What error code are you seeing?
2. When are you seeing it (restoring or updating your iPod)?
3. Which iPod do you have?
4. What version of Windows do you have?
5. What Windows service pack do you have installed?

Restoring problem - error 3001

During updating my new iPhone 3GS to FW 3.0.1, itunes tried to restore the phone...but during restoring unknwon error occurred (3001), iphone was in restore mode and there was nothing to do with it...I´ve PC with Windows XP Proff SP2 - I listened (a lot of people has same problem) - there is not possible to do restoring on XPs, my friend with Win Vista ended restoring of my iphone succesfully, but now i cant update my phone on my pc...is there any possibility to run it in XPs? Mayby there is something bad in new itunes....some tricks? thx all

I've used an iPhone on WinXP since the introduction of iPhone. There could be an issue with the USB driver for the iPhone and the computer. The next time you have the iPhone connected to the computer, right click on My Computer and click on properties. Check device manager and see if there is a yellow exclamation point or red X in any area concerning USB. If so, it could mean an error for the iPhone. Right click on that error and remove it. Unplug your iPhone and plug it back in again. It should reload the USB driver for the phone and everything should work.

Ipod 6th restoring problems error 1413

I just bought used ipod 6th gen on ebay and i can't restore it. Message error 1413 apears. Previous owner has been using Mac and i'm using Windows.I've latest version of itunes and do not have SpyCatcher.I need help please
Thanks
33mk79

I assume you have tried everything in this article?
iPod: Cannot restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
It could be an indication or a damaged or dying hard drive. Sometimes a low level reformat of the iPod's flash storage can correct this issue.
http://www.methodshop.com/gadgets/ipodsupport/erase/
B-rock

Ipod restore problems. (Error 2003)

^Topic. Can anyone help please?

Hey vpolineni,
Make sure you have the latest version of iTunes installed.
http://www.apple.com/itunes/download/
If you continue to see the error message, try the tips in this article:
http://docs.info.apple.com/article.html?artnum=307219
Jason

Ipod restoration problems

My ipod is the one with the click-wheel. Not the color one though. I dunno what generation that makes it. but let me just get to the problem. Ok, i turned my ipod on and it shows that file picture. Tells me to apple\forums or whatever. So i plug my ipod in my mac. Tells me that it seems to be corrupt and should be restored. so i tell it to restore the ipod. It goes through the process and at the end it says there was an unexpected error. i tried using diffrent cords and on different machines. same outcome. I hope i was clear in all of this. let me know if i left anything out. but more importantly, let me know if you have an advice.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Ipad restore problem error 102

Hi All,
I've diligently backed up our iPad and used TM to archive the backups.
Unfortunately now, when I need to restore from a backup I am getting the following error from AppleMobileBackup:
ERROR: Restore message response: 102 mkdir error: No such file or directory (2) at path "/var/mobile/Library/SafeHarbor/com.omnigroup.OmniGraffle/Container/Documents/S ite Wireframe & Mockup.graffle/QuickLook" (MBErrorDomain/102)
From reading that it looks like it is having trouble creating a directory on the iPad for some reason. I guess something wasn't getting saved correctly in the backup and thus can't get restored properly or this iPad directory was in a strange state when it was backed up.
I've searched the Web and there are some similar problems to this with different details (e.g. can't rename file) for the 102 error but no real solution.
I've tried a number of my backups going back a number of months and they all seem to have this error. I guess something on the iPad got messed up a while back and all the backups since then have it included, unfortunatley.
I'm wondering if anyone has a solution that can help me complete this restore?
I'm really not worried about Omnigraffle, I would happily reinstall it, but don't want to lose the rest of the backup.
I wonder if there is a way to make the backup continue / complete ignoring this error?
Or perhaps to remove everything with regards to Omnigraffle from the backup?
Thanks for any suggestions.
Cheers,
Ashley.
PS Not really happy when I have backed up all these times and now it is not working. I think Apple's restore software seems a bit too fragile and should work around issues like this to do the best it can.
This is for an iPad 1 with iOS5.1.1 restoring from latest iTunes on Mac OS X Server 10.6.8 Snow Leopard.

Hi BKN,
Thanks for your post and sorry to hear you are in the same situation (but it's good not to be alone ;-)
Some notes on your comments (can't seem to easily split quoted messages here):
1. I don't seem to get the "Unexpected connection closure..." error from iTunes that you get (not sure that is significant though)
2. With regards to the special character(s) in the filename. I have hex edited the manifest.mbdb and changed my "&" to a "A" in the filename and the problem still existed (with an "A" in the error path), so I hope we can rule that out.
3. I have not really used Omnigraffle iCloud syncing, just turned on iCloud at the end of the change-over period and haven't used it for file sync-ing (at least not that I know of), so perhaps can rule that out.
4. I have Dropbox running on Mac and client is on iPad (and iPhones). I don't think my Omnigraffle docs have come anywhere near Dropbox though, again not use Omnigraffle on iPad for a while. Have used on Mac quite a bit though.
5. I am still running Lion on my MacBook Pro and the machine doing the iTunes syncing is a Mac mini running Snow Leopard Server, so I think we can rule out iCloud issues, again since I haven't really gotten into iCloud yet.
I have done a lot of investigating and experimenting (with no luck unfortunately). I have used iBackupRobot (free version that works well, click cancel past the registration dialogs to get full functionality I believe) and Hex Fiend as mentioned above.
I also tried another one (called iBackupRestore or something like that but it required mono and X, which I had, but ran very slowly and failed - I think it only works for iOS4 or less). So, don't try that.
With iBackupRobot I extracted my problematic document and associated files. It gave me:
Documents_Site Wireframe & Mockup.graffle
Documents_Site Wireframe & Mockup.graffle_data.plist
Documents_Site Wireframe & Mockup.graffle_data.plist.info
Documents_Site Wireframe & Mockup.graffle_QuickLook_Preview.pdf
Documents_Site Wireframe & Mockup.graffle_QuickLook_Preview.pdf.info
Documents_Site Wireframe & Mockup.graffle.info
_ is for /
The .info files just contain details of the mapping from real filename to the hex filenames inside the backup (useful to find the files and remove them as I did, see below).
I noticed that the data.plist file seemed to be empty so I filled it with content from another data.plist file in Omnigraffle's documents. Interestingly, the error message changed a bit then (IIRC) to this:
20/10/12 10:47:40 PM
[0x0-0x37b37b].com.apple.iTunes[4493]
2012-10-20 22:47:40.605 AppleMobileBackup[30109:903] ERROR: Restore message response: 102 mkdir error: No such file or directory (2) at path "/var/mobile/Applications/8AF90D98-FB52-4E3E-877F-FD0A0F45C0A1/Documents/Site Wireframe & Mockup.graffle/QuickLook" (MBErrorDomain/102)
Note the path no longer includes SafeHarbor (which I believe is the temporary storage area whilst apps are being loaded etc). So some progress but a very similar error.
I have tried removing the hex-name files from the backup but MobileBackup detects them and says the backup is corrupt and will not proceed. The problem is I can't see how we can edit the manifest.mbdb (apart from simple hex editing).
I've tried editing the plist files Manifest.plist and info.plist file (with Property List editor) but again no luck, deleting items (Omnigraffle application entries) is detected as a corrupt backup and MobileBackup will not proceed.
It is interesting how it is the QuickLook folder that is listed in the error. Mine contains a Preview.pdf file which seems to be fine.
I'm also not sure what the error message actually means. I guess it mean that when trying to create the QuickLook directory the path up to there didn't exist (e.g. the "Site Wireframe & Mockup.graffle" directory or one of its parents didn't exist).
I could be wrong though.
I visited an Apple Store and tried to talk to a Genius but didn't get much help from the iPad Genius (should have registered for a Mac Genius apparently), he admitted he wasn't a Mac or iPad Genius (good on him) and went out back to ask his guru colleague.
He came back and said his colleague thought the real error was the -1, which he said indicated a hardware fault.
I don't think they knew what they were talking about, on some Apple support pages it does refer to -1 being something about hardware / comms fault, but I also think it is just a catch-all error code for iTunes when it doesn't know what else to report.
He suggested trying on another iPad but I don't have one and he wouldn't let me use one of theirs. I guess I could buy one and return it after testing for a refund, but I doubt it is a hardware problem myself.
I was hoping they may have some secret way to force the restore to continue or to selectively ignore certain applications on restoring (which may come to iTunes one day I hope). It seems the Apple stores don't specialise in this kind of suppor though.
He suggested ringing Apple phone support / Applecare but I wasn't too keen on trying to explain this and share details over the phone. I might give it a go, even though you had no success because I might luck out on someone who knows more etc.
I think I have done a full reset, sync'ed all apps and then tried the restore - fail.
I have tried so many things I am now having trouble remembering what I tried and how each failed.
My restore seems to go pretty well for quite a while before it fails, so I think it is restoring it's just getting an error when doing this one document for Omnigraffle and can't get past that.
If we could stop it restoring Omnigraffle I think we would be good to go but, as mentioned above, I can't see how we could do that without some serious editing of the backup, especially the plists and manifest.mbdb, but I am not expert ont hose.
Very sad to hear that Apple had no ways to work around a file or error. I think it is a fault in their restore software - it is too fragile, not catching the said error and fixing the directory path. But I am not holding my breathe for them to assist (but will try to get help).
Thanks for your notes and please keep me informed of how you go / if I can help in anyway.
Unfortunately, I am very busy at work these days and can only work on this on the weekends.
Cheers,
Ashley.

Mini iPod Restore Problem

iTunes returns error...
"iTunes could not access the iPod software update server because you are not connected to the Internet."
...when I try to restore my Mini iPod.
The computer is connected to the Internet and iTunes can connect to the iTunes Store.
Does anyone have any idea why Restore can not connect to the Internet when other applications and iTunes Store connects OK?

http://docs.info.apple.com/article.html?artnum=304468

Restore problem error 10

i tried to update my iphone 4 to ios5 and i got this error "could not be restored an unknown error occured (10). the only option it gives me now is to restore to original settings. Is it ok to do that? am I able to get to my backup some where?

I explain better my problem:
I just updated my iTunes software to the latest version (7.4.2).Then, considering i have the yellow triangle,I try to restore my iPhone from iTunes.
The process start, Itunes connect to server and download in about 4 minutes the image, but, after finish,get the following error: "The iPhone could not be restored. An unknown error occurred (-48).Please check you network settings...."
I have no third part sw, i have used iphone without problems in the past...and now im offline.
What is the meaning of "ERROR 48"?
Thanks,
DLegolas

Waiting For Ipod Restore Function error occurred 9

I try to restore my ipod touch I see the screen with the music icon disc and usb cable.
It starts to restore but says waiting for ipod.
I can see the Apple logo and a continuous circle at the bottom rotating clockwise.
It just stays like that even after several hours.
I even tried loading the cable that comes with the ipod classic.
When I disconnect the usb cable it says:
The IPOD "ipod" could not be restored. An unknown error occurred (9)

Try forcing your iPod into Recovery Mode prior to restoring:
Disconnect the iPod from your computer. Hold the Sleep/Wake button (on top) until you see a red slider that says "Slide to Power Off." Drag the slider across the screen to allow the device to power off. Then, press and hold the Home button on the front of the iPod WHILE you are connecting it to your computer... so, hold down Home, connect the USB cable, and then release Home when you see the Apple logo appear. iTunes should state that it has detected an iPod or iPhone in recovery mode, and prompt you to restore it.
See if that allows you to restore
CG

Iphone Restore Problem - ERROR 48

Hi guys,
I have this problem: when i try to restore my iphone, i receive this error from itunes. "ERROR -48".
Do you know why and if there is a possible solution?
Thanks a lot,
DCLegolas

I explain better my problem:
I just updated my iTunes software to the latest version (7.4.2).Then, considering i have the yellow triangle,I try to restore my iPhone from iTunes.
The process start, Itunes connect to server and download in about 4 minutes the image, but, after finish,get the following error: "The iPhone could not be restored. An unknown error occurred (-48).Please check you network settings...."
I have no third part sw, i have used iphone without problems in the past...and now im offline.
What is the meaning of "ERROR 48"?
Thanks,
DLegolas

Ipod restore problem, now wont turn on

I have an ipod video 30 gb.
Yesterday, i plugged it into my Powermac,
but when i accidentally unplugged it while it said "do not disconnect", it froze.
I had to hold the center button and menu to reset it, but now when i try and turn it on,
it will go to the apple screen for a second, then shut off.
It will keep going to the apple screen and shutting off until the battery runs out.
I have tried to restore it, but now it wont show up in the computer.
I have tried everything, and if anyone has any suggestions other than to restore, please let me know.
i have tried
-to run out the battery
-recharge fully
-go to the diagnostics menu for a full test
-reseting
and i have been looking through support and discussions for hours...
please help, there is no warranty left and
i do not have 300 dollars for another ipod...
ipod 30gb w/ video

problem was i connected to windows then mac too many times and hard drive corrupted.

IPod restoration problem Error:1418

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