Ipod Restore Error

Hi all,
Sorry to make my first post here a cry for help, but desperate times call for desperate measures.
For the past day or 2, my iPod has been stuck on the loading screen (apple logo) when turned on, and it is not being picked up by iTunes. From reading other threads, I decided to put it into restore mode and reinstall the firmware.
The problem arises now, during the restore, the iPod seems to leave restore mode and go back to the loading screen. Windows indicates that a usb device has disconnected.
At this point the restore will fail with Error: 6, and in one occasion Error:13.
I'm at my wits end with this one and cannot think of a solution thus far. Any help any of you can provide would be greatly appreciated.
Using: Windows XP
iTunes: 8.0.2.20
Firmware: 1.2.1
Cheers,
Rodg3

HERE IS MY ERROR LOG IF IT HELPS ANYONE:
2008-11-24 17:55:32.296 iTunes.exe[4752:1708]: restore library built Oct 24 2008 13:46:43
2008-11-24 17:55:32.296 iTunes.exe[4752:1708]: iTunes: iTunes 8.0.2.20
2008-11-24 17:55:32.296 iTunes.exe[4752:1708]: iTunes: Software payload version: 5G77a
2008-11-24 17:55:32.562 iTunes.exe[4752:e40]: AMDeviceIoControl: GetOverlappedResult failed
2008-11-24 17:55:32.562 iTunes.exe[4752:e40]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2008-11-24 17:55:33.062 iTunes.exe[4752:e40]: AMDeviceIoControl: GetOverlappedResult failed
2008-11-24 17:55:33.062 iTunes.exe[4752:e40]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2008-11-24 17:55:33.562 iTunes.exe[4752:e40]: AMDeviceIoControl: GetOverlappedResult failed
2008-11-24 17:55:33.562 iTunes.exe[4752:e40]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2008-11-24 17:55:34.062 iTunes.exe[4752:e40]: USBControlTransfer: error 0, usbd status c0000004
2008-11-24 17:55:34.062 iTunes.exe[4752:e40]: AMDeviceIoControl: GetOverlappedResult failed
2008-11-24 17:55:34.062 iTunes.exe[4752:e40]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2008-11-24 17:55:34.562 iTunes.exe[4752:e40]: AMDeviceIoControl: GetOverlappedResult failed
2008-11-24 17:55:34.562 iTunes.exe[4752:e40]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2008-11-24 17:55:35.062 iTunes.exe[4752:e40]: AMDeviceIoControl: GetOverlappedResult failed
2008-11-24 17:55:35.062 iTunes.exe[4752:e40]: ProcessOverlappedIoRequest: failed, error 31, usbd status c0000004
2008-11-24 17:55:35.562 iTunes.exe[4752:e40]: USBControlTransfer: error 0, usbd status c0000004
2008-11-24 17:55:35.562 iTunes.exe[4752:e40]: radio-error not set
2008-11-24 17:55:35.562 iTunes.exe[4752:e40]: unable to open device_map.txt: No such file or directory
2008-11-24 17:55:35.562 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress -1
2008-11-24 17:55:35.656 iTunes.exe[4752:e40]: bootstrapping restore with iBEC
2008-11-24 17:55:35.656 iTunes.exe[4752:e40]: WinDFU::OpenDFUDevice: path: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#502e595d
2008-11-24 17:55:35.656 iTunes.exe[4752:e40]: WinDFU::OpenDeviceByPath: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#502e595d
2008-11-24 17:55:35.656 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 4
2008-11-24 17:55:35.656 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 8
2008-11-24 17:55:35.656 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 12
2008-11-24 17:55:35.671 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 16
2008-11-24 17:55:35.671 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 20
2008-11-24 17:55:35.671 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 24
2008-11-24 17:55:35.671 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 28
2008-11-24 17:55:35.687 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 32
2008-11-24 17:55:35.687 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 36
2008-11-24 17:55:35.687 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 40
2008-11-24 17:55:35.687 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 44
2008-11-24 17:55:35.703 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 48
2008-11-24 17:55:35.703 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 52
2008-11-24 17:55:35.703 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 57
2008-11-24 17:55:35.703 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 61
2008-11-24 17:55:35.718 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 65
2008-11-24 17:55:35.718 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 69
2008-11-24 17:55:35.718 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 73
2008-11-24 17:55:35.718 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 77
2008-11-24 17:55:35.734 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 81
2008-11-24 17:55:35.734 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 85
2008-11-24 17:55:35.734 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 89
2008-11-24 17:55:35.734 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 93
2008-11-24 17:55:35.750 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 97
2008-11-24 17:55:35.750 iTunes.exe[4752:e40]: WinDFU::UploadData: EOF, cbRead: 2212
2008-11-24 17:55:35.750 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 4 progress 100
2008-11-24 17:55:35.750 iTunes.exe[4752:e40]: WinDFU::UploadData: ZLP
2008-11-24 17:55:35.750 iTunes.exe[4752:e40]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2008-11-24 17:55:35.750 iTunes.exe[4752:e40]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFESTSYNC
2008-11-24 17:55:35.750 iTunes.exe[4752:e40]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2008-11-24 17:55:35.750 iTunes.exe[4752:e40]: WinDFU::ProcessUpdateState: status.bState == DFUSTATEMANIFEST
2008-11-24 17:55:35.750 iTunes.exe[4752:e40]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2008-11-24 17:55:35.750 iTunes.exe[4752:e40]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFEST_WAITRESET
2008-11-24 17:55:35.750 iTunes.exe[4752:e40]: WinDFU::ResetDevice: resetting...
2008-11-24 17:55:36.140 iTunes.exe[4752:e40]: WinDFU::FinalizeDfuUpdate: success
2008-11-24 17:55:36.140 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: operation 31 progress -1
2008-11-24 17:55:37.140 iTunes.exe[4752:e40]: <Recovery Mode Device 01DC8D08>: Recovery mode succeeded
2008-11-24 18:00:39.093 iTunes.exe[4752:1708]: iTunes: Restore error 1604

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    Here's the Apple Support doc for that error:
    http://support.apple.com/kb/ts1372
    Which at a guess suggests it a communnication issue. I'm pretty sure there will be a new build of iTunes out on Monday which might help if the problems originate with the particular build of iTunes (although it works fine for me). It would be worth trying to check out your device on a friend's computer who is not having problems to try to exclude either the iPod, the cable, or the PC as the most likely source of trouble.
    *iPod Diagnostics*
    You might also want to run some diagnostics on the iPod just to make sure the problems don't originate there. Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds. Your iPod should now switch into Diagnostic Boot mode. Press MENU for *Manual Test*, then select *IO > HardDrive > HDSMARTData* to reveal your stats. For comparison here are mine for my 2 year old 6th Generation Classic:
    Retracts: 889
    Reallocs: 12
    Pending Sectors: 0
    PowerOn Hours: 2202
    Start/Stops: 894
    Temp: Current 24c
    Temp: Min 10c
    Temp: Max 50c
    Take a note of your results. When finished press *SELECT & MENU* for 6 seconds to reset the iPod again.
    With modern disc drives sectors are no longer marked bad by a disc scan, if the SMART firmware detects a sector it has trouble accessing it will attempt to invisibly reallocate it to a spare area of the disc.
    Note that I've only 12 remapped sectors and none pending. To help explain what the numbers mean here is an extract from the Wikipedia S.M.A.R.T. article:
    *Reallocated Sectors Count*
    Count of reallocated sectors. When the hard drive finds a read/write/verification error, it marks this sector as "reallocated" and transfers data to a special reserved area (spare area). This process is also known as remapping, and "reallocated" sectors are called remaps. This is why, on modern hard disks, "bad blocks" cannot be found while testing the surface – all bad blocks are hidden in reallocated sectors. However, as the number of reallocated sectors increases, the read/write speed tends to decrease. The raw value normally represents a count of the number of bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate.
    *Pending sector count*
    Number of "unstable" sectors (waiting to be remapped, because of read errors). If an unstable sector is subsequently written or read successfully, this value is decreased and the sector is not remapped. Read errors on a sector will not remap the sector (since it might be readable later); instead, the drive firmware remembers that the sector needs to be remapped, and remaps it the next time it's written.
    Large numbers of Reallocs or Pending Sectors would suggest your drive is failing and that you may need to repair or replace your iPod. Check your stats after another attempt to update your iPod. If the numbers increase that again points to hard drive failure. While it won't be good news at least you'll know it isn't some random software problem and you can decide what to do next.
    tt2

  • IPod Touch 1st Gen 1013 Restore Error Code

    So I have my iPod touch that I treat with the utmost care and it got stuck in the apple logo on startup. I tried restoring in the iTunes(hold home button and plug in USB) and DFU mode and I always get the 1013 error code. So yesterday I brought it into the Apple Store and they attempted to restore it and it gave them the 1013 error code. He told me that it was a generic error code and it would cost $250 to get a new 3rd Gen iPod Touch, which isn't a very ideal result. So I spent some time thinking about this and I thought why is it my problem that Apple can't fix their iPod especially if it's a generic error code. I take great care of my iPod and have nothing wrong so why should I be paying $250 for a new one? So today I called Apple Care support and after complaining to them they told me that the $250 would be the cost to *JUST REFURBRISH IT!* So I said "so if I am going to pay $250 dollars then shouldn't I just buy a new 32GB 3rd Gen iPod Touch?" The man said he agreed with me and that he was sorry there was nothing else he could do. I then asked if there was a way to see if the iPod had a software or hardware error and he asked if the genius at the store had run a diagnostics test. I said no because all I had was a restore done and I was sent on my way. He said that the store should have run a diagnostics test because it was protocol. So now I have to go back into the Apple Store and get a diagnostics test run on my iPod because the initial genius didn't follow protocol and just insisted that the iPod touch had a hardware failure so it was out of warranty. I highly doubted it was a hardware failure because restoring the firmware is a software issue. And nobody can give me solid facts why it's not, other than the genius thinking he really is a "genius" and telling me it's not because he didn't follow protocol.
    So tell me what else you think I should do other than get the diagnostics test run. Any comments or input would be much appreciated.
    My overall goal would be to have my iPod replace or fixed for free because that would be the reasonable thing to do. Especially because all the trouble Apple has cause me thus far.

    as directed by referenced guide followed steps below
    recovery mode method
    connect ipod device shows usb i tunes screen
    dectected by itunes as ipod in recovery mode must restore to use
    select restore/update to factory settings
    Extracting then preparing ipod to restore
    powers off after white screen flash disconect sound is heard, powers on black screen with apple connect sound heard, powers off to black screen diconect sound heard
    error 1603 could not restore
    DUF mode method
    same as before except black screen due to duf mode
    error 1604 (not 1603)
    Manual Install method
    Downloaded appropriate files
    connected device itunes recognizes as in recovery mode
    selected software with the shift+restore method
    preparing to restore
    white screen disconect connect black screen with apple logo then dicnnect black screen
    could not restore error 1603
    any other recomendations?

  • My ipod touch 2g is on black screen.when i connect it to my pc it is not recognizing it.then i opened i tunes and put the phone in dfu mode it says an ipod is detected but it cannot be restored error 1600.plz help me...

    my ipod touch 2g is on black screen.when i connect it to my pc it is not recognizing it.then i opened i tunes and put the phone in dfu mode it says an ipod is detected but it cannot be restored error 1600.plz help me...

    Error 1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
    Error 1600, 1601, 1602
    Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

  • Ipod nano wont restore~error 1433, ipod nano wont restore~error 1433, ipod nano wont restore~error 1433

    my ipod nano wont restore ~ error 1433 what to do

    Hi, got the same problem as kerry221. The proposal given by stevejobsfan0123 did not solve it.
    Additionally iMac does not shut down after closing iTunes. Need to manually shut down the iMac.
    Problem occurred after last software update.
    Open for any further proposal :-)

  • Ipod touch 1st gen 8gb restore error 1603

    Hello!
    Was working fine but picked it up after a few hours and wouldnt turn on.
    Assumed dead battery so plugged in to charge. Would not turn on while connected via usb charger to rear usb port.
    Held down sleep mode and home button together to enter restore mode.
    connects to itunes and on screen is connect to itunes usb image.
    Itunes says needs to be restored so i tell it to go ahead.
    Very shortly after the screen on ipod goes white then disconect noise is heard followed immediately by connect noise and black screen with apple icon then immediately disconect noise and black screen.
    Itunes says its preparing to restore software for a while then error message 1603 (only 1603) and failed to restore.
    Attempted restore on same computer as new admistrator user with same results. win 7
    attempted restore on different computer with same results. win xp
    Ipod was never jailbroken
    Updated itunes to latest version
    please help! thankyou

    as directed by referenced guide followed steps below
    recovery mode method
    connect ipod device shows usb i tunes screen
    dectected by itunes as ipod in recovery mode must restore to use
    select restore/update to factory settings
    Extracting then preparing ipod to restore
    powers off after white screen flash disconect sound is heard, powers on black screen with apple connect sound heard, powers off to black screen diconect sound heard
    error 1603 could not restore
    DUF mode method
    same as before except black screen due to duf mode
    error 1604 (not 1603)
    Manual Install method
    Downloaded appropriate files
    connected device itunes recognizes as in recovery mode
    selected software with the shift+restore method
    preparing to restore
    white screen disconect connect black screen with apple logo then dicnnect black screen
    could not restore error 1603
    any other recomendations?

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