IPod Restore Immediately Fails - Disk I/O Problem
Hello all,
My Mini started displaying the folder/! icon Saturday and I've been trying to fix it ever since. Additional symptoms:
- When I connect to my Mac, I immediately get an "unrecognized disk" alert from the Finder
- "disk2: I/O error" appears in system.log as soon as I connect
- Attempts to "Restore" immediately fail and the following is written to system.log:
Jul 4 15:04:23 myMac UpdaterTool[1838]: Updater Tool starting
Jul 4 15:04:24 myMac UpdaterTool[1838]: opening O_RDWR
Jul 4 15:04:24 myMac kernel[0]: disk2: I/O error.
Jul 4 15:04:24 myMac UpdaterTool[1838]: error 5 reading 10 bytes from device /dev/rdisk2 at 20480
- Disk Utility reports that the Mini has 2 TB of capacity!
- I've gone into the diagnostics menu on the Mini and DISK R/W fails, but DISK SCAN returns with a PASS immediately.
So - I'm guessing this is a disk problem. Can anybody provide me with a remedy that's cheaper than buying a new Nano? Thanks very much for your time.
iPod Mni Mac OS X (10.4.7)
Several Mac OS X (10.4.7)
Hi DJDe
Can you feel a 'clicking' while holding the iPod in your hand? If so, you're definitely experiencing drive issues. If it still under warranty, you may be able to get a replacement if you visit your local genius bar.
As for a less expensive alternative to buying a new Nano, you can always 'recycle' your mini and get a 10% discount towards that purchase:
http://www.apple.com/environment/recycling/
Hope this helps.
Similar Messages
-
Failed restore from TM, disk now reporting problems.
Hello,
I have, unfortunately, landed in a bad position... My Macbook was last backed up last May with Time Machine. A few days ago, the internal hard drive in the Macbook went bad and was replaced with a new one by Apple. They installed 10.5.5 on the machine, so the welcome video starts up when I turn it on. At the genius bar, they told me to use the time machine backup option after the welcome video to restore my files. However, when I select that option, the window does not show the external hard drive I use to store the time machine backup.
Since no drive or backup was listed in that window, I assumed that this problem was caused by an incompatibility between 10.5.5 (which Apple installed on the new hard drive) and the older version of the system stored in my TM backups from last May (maybe 10.5.3?). Plus, I can see all the TM backups when I plug the drive into my other computers.
I booted the Macbook off the OS 10.5 DVD, and I selected the Restore from TM Backup option. This quickly pulled up the backup info from the external hard drive, and it began the restore process. Toward the end of the restore, the process failed, and it suggested I restart and try again. I restarted (booting off DVD again) and tried to restore again. This time, it told me that it can't access the files and the disk may have problems. I plugged the disk into another computer and ran "verify" in disk utility. It said "invalid index key," the volume needs to be repaired- Error: Filesystem verify or repair failed."
Here's my problem- I'm not sure that I want to mess with repairing the drive, as I don't want to potentially screw up the TM backup file structure. I don't have another copy of the info in these TM backups, since the original internal hard drive crashed and this is my restore option. Should I use a program like Superduper to make a copy before attempting a repair on the external drive? Is it likely a repair on the drive will screw up the TM backup data? I'm not really sure how to proceed safely.
Any help is greatly appreciated!
Thanks for your time.
~ DanHi, Glenn,
Thanks for the suggestions. As an update, I did two clones of the drive using SuperDuper onto two other external drives. Both of those clones were successful, but none of the time machine backup data pulls up through the Leopard DVD, Time Machine itself, or through Migration Assistant. Disk utility finds errors in the data on both of the clones, but fixing the errors doesn't help the situation in any way.
In efforts to clean up the disk errors or pull the data off the drives manually, I have used Disk Warrior, Data Rescue II, File Salvage, and Disk Utility. Unfortunately, none of these apps have worked as a fix. I can't even seem to salvage the individual files to transfer them manually, leading me to believe that Time Machine is a deck of cards when part of the files become corrupted... What is frustrating is that I was able to see all of the backup files when I began the first restore process. Now I can't see them at all. I've never had a problem with the external disk drive, and all the utility programs seem to indicate that the problems are with the files versus the drive.
Any other ideas on how to get these files extracted? Given the 60GB or so of data recorded on the disk, I know the info is sitting there somewhere... I just can't get to it.
Thanks for the help! -
When I try to restore my ipod, I get a dialogue box that pops up that says the restore has failed because the requested resource cannot be found. What is the problem, and how can I fix it?
Hi IG viper,
Placing your iPod into recovery mode should allow you to successfully restore the device.
You might see these error messages if any of these are true:
Your device has a beta version of iOS.
You're trying to install an earlier version of iOS (downgrading).
Your device has unauthorized modifications to iOS, also called "jailbreaking."
Use recovery mode to restore your device to the latest version of iOS.
Resolve iOS update and restore errors
http://support.apple.com/en-us/TS3694
Sincerely,
Allen -
My ipod is the one with the click-wheel. Not the color one though. I dunno what generation that makes it. but let me just get to the problem. Ok, i turned my ipod on and it shows that file picture. Tells me to apple\forums or whatever. So i plug my ipod in my mac. Tells me that it seems to be corrupt and should be restored. so i tell it to restore the ipod. It goes through the process and at the end it says there was an unexpected error. i tried using diffrent cords and on different machines. same outcome. I hope i was clear in all of this. let me know if i left anything out. but more importantly, let me know if you have an advice.
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote -
I tried updating my iPod, and ever since it has not worked at all. If I hold in the lock & home button, it will tell me to plug it into iTunes. Once I do that, it says it will restore but every time, restoring it fails. My iPod is not working at all, and I really have no idea what to do. It is just a black screen, and occasionally the white apple will appear as if it were turning on, but it won't turn on. I just need some suggestions on what to do!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I have lost AirPlay (with iPad and iPod touch (new) both on os5 ) and sharing with my PC (uptodate iTunes) since accepting a software upgrade to the Apple TV yesterday. I have tried restoring and reinstalling this software but this failed to solve the problem. Any suggestions would be very welcome.
IEP1 wrote:
I have lost AirPlay (with iPad and iPod touch (new) both on os5 ) and sharing with my PC (uptodate iTunes)
Check your Windows settings along this contribution from Chrism0:
https://discussions.apple.com/message/16568477#16568477
Also check that the ports 5353 and 5354 (Bonjour (mDNSResponder), AirPlay, Home Sharing, Printer Discovery) are open on Windows Firewall.
Lupunus -
My apps store will not go online with verizon network, but on wifi it works. I am on an iphone 4, verizon. I tried to do a complete, backup and restore on the phone 1 day before i noticed this problem, The backup finished but the RESTORE would fail I had an error, could not access Apple server ( some server name I cant remember).
I have plenty of space available on the iphone,
8gb free,
ios version- 6.1.3 ( 10B329)
carrier - Verizon 14.0
Modem Firmware - 3.0.04
Can someone help.
I tried doing my backup restore on the same computer as I once did a year ago. and THis time I cant do the restore on the iphone.
computer osx is 10.5.8
itunes version 10.
I do not wish to go to ios 7 at this time.Settings > General > Reset > Reset Network Settings.
Basic troubleshooting is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
If the issue continues, contact the carrier to troubleshoot the network connectivity issues. -
i was trying to restore my itouch because it showed on my itouch the itunes bar on top and the charger on bottom so i went on itunes and when i pressed "restore" and then pressed "restore and update", another sign popped up saying "The ipod "ipod" could not be restored. The disk you are attempting is full. Removing files and empty the recycle bin will free up additional space. What do I do?!?!?! please help me ASAP
Hi
I followed this guy's instructions and it worked:
http://evsiphone.blogspot.com/2009/05/iphone-iphone-could-not-be-restored.html
I did disable the security (AVG and Zone Alarm) when I tried on my own PC. My wife's laptop which eventually got it working also uses AVG and Zone Alarm but on an XP O/S whereas my PC is Vista - maybe this is why.
Cheers for you help.
Andy
Message was edited by: bigbadandy -
Also I need to know what disk image should I use when trying to restore a failed(erased) disk in DU?
You need to plug it into your computer running iTunes and restore it. Have you tried that? If so, what happened?
-
ipod restore failed can see on the screen is the cable connection symbom and the ipod does not appear in the LH panel of itunes is there an easy solution to this
To get iTunes to see your iPod try:
- Placing the iPod in recovery mode. See:
iPhone and iPod touch: Unable to update or restore
- Placing it in recovery DFU mode:
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Sometimes this program will get th iPod in recovery mode:
RecBoot iPod-1.0.2-Mac-Jaxov.zip - File Shared from Box.net - Free Online File Storage -
My ipod has received error code (9). I have tried to restore, but failed. Any idea how to restore back to original settings?
Error 9
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
http://support.apple.com/kb/TS3694#error9 -
After updating my iphone3gs and ipod touch 4g to ios 6, the auto lock fuction doesn't work always , especially if passbook is left open in the background!
i have also restored both the devices but the problem still persists and is affecting the battery life!Same problem here, after istalling ios 6 on my iphone 4s my auto lock didnt work, but when i closed my assistive touch it worked again..I didnt have this problem in the 5.1.1 version. I dont wanna close the assistive touch tough....annoying problem !!!
Another problem occured in the settings of alarm clock. The sensivity of the on-off button is not as good as in the 5.1.1 version...
Hope they will fix this problem soon !!!
Is there anyone else who hava the same problems??
Best regards... -
I finally got my ipod touch (5g) n was able to restore it on itunes but the problem is it requires the apple id that the thief has linked to it n its password for me to set it up...is there other way to set my ipod up without entering the thief's apple id n password??
- Make an appointment at the Genius Bar of an Apple stor and see what they can do. Make sure y have proof that the iPod is yours. The iOS 7 activation lock is working
Apple Retail Store - Genius Bar -
Ipod classic with a new and unique problem
<post edited by host>
I have read a number of help topics, forum posts and apples suggestions in fixing problems and have had no luck so I had to start a new topic.
- Ok, A while ago i was using my ipod one fine 'sunny' day (if that's relevant) and it just went bleap, dead. Wouldnt do anything at all. Eventually when I got it home I reset it and the apple logo would come up whenever I pressed any button, this is still the case. After i reset it, the folder with the lightning image appears then the apple logo and thats all it does, even after charging it. PS: I am using it on windows XP, but have a Mac laptop also if I can use that to my advantage somehow, it doesn't read on there either atm.
When I try plugging it into the computer it does not come up in itunes. I have reset the ipod, reset the computer, updated itunes (which is exactly the same every update, in terms of anything useful), and have also gone into the drive manager and had a look around.
When the ipod is plugged in, it comes up 'do not disconnect' then after a while there is a Tick and it says 'ok to disconnect'. meanwhile there is a battery with a lightning bolt moving as though it is charging.
In the device manager, the ipod appears when I plug it in, but then within about 10 seconds it dissapears and I notice that the ipod has resorted back to the apple logo, almost as if it has self destructed. But then somehow it ends up getting back to the screen with the big Tick and 'ok to disconnect'.
Now, one time when the ipod appeared in device manager I managed to open it before it dissapeared and it said no driver was installed. I tried to reinstall a driver but obviousely it could not recognise that I had the ipod plugged in.
I hope I have remembered everything. Please somebody help!See the following helps in your case ..........................................................
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
http://www.rapidrepair.com/shop/g4-ipod-parts.html
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote -
Itunes 7 fails to install - QuickTime problem.
I successfully used an earlier Itunes with an Ipod 1GB Nano. My new 2GB Nano (courtesy of Netgear promotion!) demanded V7 which I downloaded and tried to install. There were many errors installing Quicktime, but one was
"Could not open key HKEYLOCALMACHINES\software\classes\QuickTimePlayerLib.QuicktimePlayerApp\CLSID"
Verify that you have sufficient access to that key, or contact your support personnel"
I accessed myself (8-)# I tried running regedit, but that key and all the other "QuickTime" "software/classes/" keys gave the same error. I tried right clicking to set permissions, but although the list comes up, I cannot enable any of them.
I even tried safe mode, but all those entries are give similar errors. I have now deleted all references to "QuickTime" in the registry except the inaccessible ones, and the "Program Files" directory, but installation gives the same errors.
The result is that Itunes will not install, and I am unable to use my new Ipod.
A Google search finds no-one with similar problems.
Any ideas?I am answering this blind as I did not realise I would not have access to the previous posting! Thanks for responding.
There is no version number of the installer under properties, but it says "V7" when run, and was downloaded earlier today (38,808,256 bytes) from the Apple site (as linked to by my then presumably working Itunes).
I see exactly my problem is in http://forums.vnunet.com/thread.jspa?threadID=93546&tstart=0
and unresolved.
I rolled back Windows to yesterday (and then the day before), and now find I cannot even uninstall either Quicktime or Itunes. The "Add or Remove programs" utility starts its progress bar and then quits with no report. I tried a re-install of the only previous installation of Itunes and it reported "You have a later version of Itunes installed" (meaning presumably V7) The Itunes I have on disk will not run "Files missing". This I suppose must be due to the failed installation of V7, which System Restore has failed to undo.
I tried then the V7 install again, and got:
"QuickTime failed to install Error #-2903"
and later
"Error 1905 c:\Program Files\Quicktime\QTOControl.dll
Hresult -2147220472"
... and then followed by three or four registry errors in HKEYLOCALMACHINES\SOFTWARE\Classes\ including the one I started this thread with. All these registry items are inaccesible under regedit ("Error opening key").
I am now in a position that I cannot go back or forward and still cannot link my IPOD to Itunes.
Is Itunes the only program that can transfer music?
It seems that one cannot simply copy, as firstly there is no "music" folder, and when it is done in a kosher way, the filenames are changed to an internal format, with the real names in a database.
It looks like Apple are managing to stop loads of other people using their new IPODs. I would ask for my money back if it wasn't a gift from Netgear (8-)#
Compaq Presario X1316 Windows XP
Compaq Presario X1316 Windows XP
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