IPod Restore sticks at power adpater stage

Hi. I've recently sold my ipod photo to a windows vista user... It was orginally formated for use on my Mac and was working fine. However the new owner has tryed to reset it to use on their system - but whilst the restore starts to work - when it gets to the second stage - where the plug adpater symbols comes up and you have to plug it in etc - when you do so - the power adaptor symbol stays on the screen and nothing happens.
I've looked everywhere - but no forums / help desks list this as a known problem.
Any suggestions gratefully recieved...

It turns out it was the power adapator. They were using a belkin power adapator that seems to have been faulty. When they borrowed a proper apple adapator and plugged it in - it worked and allowed the completion of the restore on the Ipod without any further action.

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