IPod says to use iTunes to restore but keeps going into disk mode.

So whenever I reset my iPod, a screen pops up that says to use iTunes to restore it but when I plug the iPod into the computer, it goes into disk mode and iTunes doesn't read it.

Already tried another USB port, still nothing.
I don't have another PC to check, I only have one which is the one not working with my iPod.
It appears under my Computer, just not under iTunes. Plus, the iPod classic troubleshooting assistant doesn't work because I can't restore since it can't come up onto my iTunes! Even my iPod says "Use iTunes to Restore" once in a while, but I plug it in & I'm not able to restore it since it won't come up under iTunes.
Please help

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