Ipod screen dead.

Okay, so I got my Ipod almost a year ago. It's been working great. Now today when I tried to turn it on, it didn't. The screen has remained black, but I can hear noises coming from the hard drive. Also, my computer doesn't recognize my Ipod once I connect it. Please help.

Ash Grant,
Have you been through all the suggestions in this support article?
My iPod won't turn on
but I can hear noises coming from the hard drive
This sounds like your iPod is having hard drive failure. If the iPod is still under warranty, you may want send it in to get it replaced soon, before the warrantyt expires.
To place an iPod service request, check out this link here: iPod service request
-Kylene

Similar Messages

  • HT1339 Ipod is dead ,will not charge, nothing showing on screen?

    My ipod is dead, will not charge, nothing comes up on screen?

    After leaving the Nano to charge for a minimum of of 30 minutes, try to reset it by pressing and holding both the Select/Center and Menu buttons together long enough for the Apple logo to appear.
    You'll also want to make sure the hold switch is not in the ON position.
    See here for more troubleshooting: iPod won't turn on
    B-rock

  • My Ipod went dead during upgrading to Ios 6 and now it switches from apple logo to white screen and won't recognize to the computer?

    Basicall I was upgrading to iOs 6 and during the middle of it my ipod went dead and now the computer wont recongize it and when I restart it it switches from apple logo and white screen?

    Have you tried doing a DFU restore? Here's how: http://appletoolbox.com/2010/07/using-dfu-restore-to-solve-iphone-problems/

  • Ipod generation 1, updated ipod software version 5.1.1 and now my ipod is dead..

    I have an ipod generation 1 since 2005 and it works perfectly till yesterday when i receive a prompt from iTunes store (after my last login 6 months ago) reminder/alert to update my ipod software version to 5.1.1 in which i did and just after i updated the software my ipod went dead..
    The message appeared "Please Wait..Very low battery.." However, when i plug it into adapter charger i'll see the normal screen, but the message appear when i use the cable to connect to my lappie....Urgent help! Thanks.

    You need to continue with the Recovery...
    Once the Device is in Recovery Mode... it is too late to save anything...
    To minimise loss... After the successful Recovery... Restore from the most recent Backup...
    Restore from Backup
    http://support.apple.com/kb/ht1766

  • HT201263 my ipod screen turned white and i seen online that you hold the power button and the homescreen button for it to go off. But it wont turn back on. I would have to let it die and charge it it turns on but fades to white. what do i do?

    My ipod screen turned white. i had read online that if i hold the power buton and the home button that it would turn off. It turned off but wouldnt turn back on. I had left the ipod on the charger all night and tryed this morning. nothing would happen. but when i checked it this afternoon the battery was dead. when ever i turn it on the password screen fades to white. what do i do. My warrenty just ended a week ago.

    Try here:
    iOS: Not responding or does not turn on
    Also try letting the battery fully drain. After charging for at least an hour try again.
    If not successful time for an appointment a the Genius Bar of an Apple store.

  • TS1382 When is your iPOD officially dead?

    When do you know if your iPOD is dead?  Mine is blinking a blank screen ... and will not respond to the rest actions.

    Hello
    I have a PowerMac Dual 2 GHz G5, I am looking for a Dual Layer Superdrive to replace the PIONEER DVD-RW DVR-117D that came with it. I noticed you have a Samsung SH-182M w/LightScribe. I am trying to replace my SD so I can create images of movies that are over 2 hours long with iDVD '08 and burn them with Toast 7 onto a single DVD-R.
    I was wondering if you have had any issues with your Superdrive and if it works seamlessly with OS X and all the iApps. It is important to me becouse I have found no SD replacement that will "officially" do so.
    Thank you,
    PF

  • Ipod Suddenly DEAD (Improperly Disconnected)?? Gulp :(

    I have an 80g Classic. It is Windows formatted and I was trying to reformat it for Mac. I connected it to my G5 desktop running iTunes 7.6.2 with the USB cable. Itunes told me it was downloading the correct software. It was taking a REALLY long time...after quite a while it then looked like it was reformatting (hard to say what it was doing)...it then asked me for my G5 password. Then it started to 'sych'...it looked like it was synching pictures (there was like 1,000 pics it was slowly converting each one to ipod format and importing it to the iPod). I didn't want it to sych and I removed the iPod without ejecting the icon and without getting the 'ok to disconnect' screen...on hindsight probably a big mistake.
    Immediately when I removed it, and still now, the iPod appears DEAD. It does not power on (it was fully charged right before I did all this so I know it's not the battery). Could I have disconnected while it was formatting and it has caused a software issue with the ipod's HD? Any ideas how to get it working again??? Presently a dark screen on the ipod and NO signs of life....GULP!!
    Thanks a bunch for any ideas!
    -Lovegasoline
    PS: IF I am able to get the ipod back to life, what is the recommended way to change it from Windows format to Mac?
    Message was edited by: Lovegasoline

    During the improper ejection, either the software being corrupted or the hard drive of the iPod got crashed (bad sectors). Have a read the following carefully, I believe the way to solve it is quite similar.
    The best way to change the format of your iPod - just do a Restore for your iPod on your Mac.
    If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
    http://docs.info.apple.com/article.html?artnum=60983
    If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
    Make sure you do all the following “TRYs”
    A. Try to wait 30 minutes while iPod is charging.
    B. Try another FireWire or USB through Dock Connector cable.
    C. Try another FireWire or USB port on your computer .
    D. Try to disconnect all devices from your computer's FireWire and USB ports.
    E. Try to download and install the latest version of iPod software and iTunes
    http://www.apple.com/itunes/download/
    For old and other versions of iPod updater for window you can get here
    http://www.ipodwizard.net/showthread.php?t=7369
    F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
    Intermediate Level
    A. Try to connect your iPod with another computer with the iPod updater pre-installed.
    B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iTunes 7 and click “Restore”
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iTunes 7 and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
    http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
    Advance Level
    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
    The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
    You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
    Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
    B. Format your iPod with a start disk
    I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
    http://www.ipodresq.com/index.php
    http://www.ifixit.com/
    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.
    Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
    Last Resort Level
    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
    In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
    http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
    2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
    http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
    Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
    2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
    Exclamation point and folder and nothing else
    Spank your iPod
    http://www.youtube.com/watch?v=3ljPhrFUaOY
    http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
    Exclamation point and folder and nothing else
    http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
    What should I do with my iPod? Send it or keep it?
    http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
    Strange error on iPod (probably death)
    http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
    Sad Face on iPod for no apparent reason
    http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
    Meeting the Sad iPod icon
    http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
    Sad faced iPod, but my computer won’t recognize it?
    http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
    iPod Photo: unhappy icon + warranty question
    http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
    4th Gen iPod Users - are we all having the same problem?
    http://discussions.apple.com/message.jspa?messageID=2235623#2235623
    Low Battery, and clicking sounds
    http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
    Sad faced iPod, but my computer won’t recognize it
    http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
    Sad iPod solution
    http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
    Re: try to restore ipod and it says "can't mount ipod"
    http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
    iPod making clicking noise and is frozen
    http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
    Cant put it into disk mode
    http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
    I think my iPod just died its final death
    http://discussions.apple.com/thread.jspa?messageID=3813051
    Apple logo & monochrome battery stay
    http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
    My iPod ism’t resetting and isn’t being read by my computer
    http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
    I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
    Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
    Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote
    Message was edited by: Mitch 751

  • What can i do if my ipod has dead pixels?

    Grey lines started appearing on my ipod screen today, and I don't know what to do? Can someone help me please?

    For dead pixals see:
    About LCD display pixel anomalies for Apple products released in 2010 and later
    However, first try the following to rule out a software problem:
    - Reset. Nothing will be lost
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore form backup
    - Restore to factory defaults/new iPod.

  • Ipod plays dead

    hello all, first of all my ipod is over one year old, i was recharging the battery and wanted to turn the ipod on. When i discharged it from its dock the ipod went dead.
    i mean, the display isnt working and there is a humming noise coming out of it.
    I tryed the 5R's, get an update but even my computer wont recognise the hardware (also I-tunes won't recongnise it)
    I have no idea what to do about it and never heard about this before, so I hope someone can help me with it...

    here is my answer to my own problem with the ipod:
    leave the ipod humming in your livingroom overnight, in the morning there's no sound of humming. Then try to get into the ipod's menu, after that the screen says that the battery needs to be charged.
    Connect it to the USB port of your PC, get an update from apple and disconnect it through "my computer",click on the sign IPOD, right mouse click and disconnect. Then conncet the ipod to the main charger and charge the battery...all music is still on the ipod!!
    Hopefully it works for everyone here
    greetz sharon

  • How can my iPod be dead?

    Hi!
    I just bought a 60g Black iPod video, I took it out of the box, used it for about 3 hours then battery needed to be charged, so I plugged it up in my computer before going to sleep. Three hours after I plugged it, I checked on the screen and the battery was still charging (nothing abnormal at this point). I then decided to go to bed and leave the thing charging.
    When I woke up, I checked my iPod and realised the screen was black. So I thought: Okay, it must be recharged.
    I then wanted to load new songs in the computer and was surprised to see that the thing refused to turn on.
    I check the "Hold" button, but everything was correct.
    I read this site's FAQ, when it says that you must leave it layed down on a flat surface for about 24 hours. That' what I did, but nothing happened.
    Anyone experienced the same problem?
    Could this be because I don't have a USB2 port?
    I'm now thinking of buying a Power adapter, but I dont want to pay $35 without being sure that this could fix my problem.
    Any help would be appreciated.
    Dre
    Custom   Windows XP Pro  
    Custom   Windows XP Pro  

    Thank you for your reply,
    But I already did read the whole thing before posting in here (didn't want to waste everyone's time with a question that could be answered by reading the FAQ)
    My concern is, How can my iPod be dead after being charged for several hours? Nothing appears on the screen, that thing is totally dead. Oh, and did I mention that It is BRAND NEW??
    This is the first time that I'm buying an Apple product and this may also be the last time.
    Anyone experienced that problem before?
    Thank you for your time,
    Andre

  • Black screen, dead. Nothing works.

    My iPod is dead, and when I say dead I really mean dead. I've tried everything, reseting it by *pressing center and menu button* countless times it just *wont work*. Also while charging it, it just wont work.
    *When I plug in the iPod with an USB cable, iTunes says it cant recognize it...* If I press the center and menu button while the iPod is connected to the PC, a box pops up in iTunes saying it can't recognize the iPod that is connected.
    So to the question, what to do when the reset technique doesn't work, or nothing works?
    For me the screen is all black whatever I do. However, my PC makes this little sound when I plug it in. (The sound that you hear if you plug in a mouse or a USB-memory or something.)
    What should I do to resurrect my iPod?
    Message was edited by: Raketlennart

    See this Discussion
    https://discussions.apple.com/message/19521062

  • My iPod screen wont let me get into apps and the power won't shut off

    THe iPod screen can move like I can move apps but it won't let me get into ANY. apps not even settings the power wont shut off

    Try:
    - Reset the iPod. Nothing will be lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup
    - Restore to factory settings/new iPod.
    - Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • IPod screen goes black & heats up when connecting to computer - pls help!!

    I posted this same question on somebody else's post but thought id post it under a different subject so someone may be able to help.
    Im having a problem with my 30GB ipod in that it works fine when just listening with head phones, on my docking station or via my car stereo yet not on computer. When i connect ipod to any computer the ipod screen fades out, goes black & then the ipod becomes quite hot (more near the left hand side of control wheel) and both computer & i-tunes does not recognise it?? Does anybody have any ideas or have had the same problem and fixed it? I pod is nearly 2.5yrs old. thanks

    Have you tried a different USB port or a different USB docking cable? It is also possible that the part of the iPod that charges the battery is faulty, or perhaps the battery itself. If it's a 4th gen iPod, the battery is located under the click wheel, more to the left side than to the right. I don't have a 5th gen "video" iPod, but based on the guide here
    http://www.ifixit.com/Guide/iPod/iPod-5th-Generation-Video/95
    the battery appears to be toward the top of the iPod.
    FYI - Here's the guide for the 4th gen iPod.
    http://www.ifixit.com/Guide/iPod/iPod-4th-Generation/93
    Whatever the problem, it appears to be related to charging the battery.

  • HT1212 my ipod screen is cracked and i can't sync my ipod on to itunes becauseit it is locked with a password and i can't enter the password because the heat sensor is messed up and i don't want t restore it and lose everything so how can i get passed tha

    My ipod screen is cracked and i can't sync my ipod to itunes because it is locked with a password and i can't enter the password because the heat sensor is messed up on the ipod becasue of the screen and i don't want to restore it and lose everything. What can i do?!

    All you can do is to restore and thus erase the iPod unless you can get a data recovery company to preserve the data.
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                          
    If recovery mode does not work try DFU mode.                         
      How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • I am a new ipod touch user; have gone through all the dowload/install stuff, plugged the device into my computer but ipod screen still shows plug in to tunes.  I am totally computer useless - how can I get my ipod to work, please?  Charles Jones.

    I am a new ipod touch user; have gone through all the dowload/install stuff, plugged the device into my computer but ipod screen still shows plug in to tunes.  I am totally computer useless - how can I get my ipod to work, please?  Charles Jones.

    You did install the latest iTunes (10.5) right?  If the problem was that iTunes does not see the iPod try:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
    or
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X

Maybe you are looking for