Ipod seen in profiler, not in itunes

I recently used my ipod as a backup harddisk, this involved erasing the whole ipod hd. The backup worked ok; then I restored the ipod software and loaded my music on it. It froze, after some erratic behaviour (split screens, and quickly jumping from song to song, etc.). I reset it by pressing menu and play; still frozen. Now it won't show in itunes, and won't show as a disk on the desktop, (but it does show as a firewire device in system profiler ! so the ipod exists, and the fw cable must be ok). I can sort of reste the ipod by pressing menu and play, as prposed by apple; than everything on the pod works, but connecting it to the computer freezes the wheel (and later the buttons). The ipod disk checkup says it is fine. I tried to use ipod updater, but the buttons on the dialog window are grayed. All actions Apple proposes and all actions I can think of require that my Ipod appear in itunes. It is irritating that Apple keeps adressing the 'not appearing in itunes' issue by proposing things that rely solely on its appearing in itunes:
“If you reformatted the hard disk on your iPod, or if something has damaged or altered the disk's format, iTunes or the Finder may not recognize iPod. To resolve this issue, restore iPod.” (from the Apple website). Boy, would I love to.
After clicking the ling to restore I get this:
“How to restore iPod
1. Ensure that you have an active Internet connection as new versions of iTunes and iPod Software may need to be downloaded to your computer.
2. Download and install the latest version of iTunes if you do not already have it installed.
3. Open iTunes, and then connect your iPod to your computer using the USB or FireWire cable that came with your iPod.”
So fas so good.
“4. After a few moments, your iPod will appear in the Source panel in iTunes.”
But it doesn’t.
And it doesn’t appear in disk utility either.
Any clues and/or solutions would be very welcome.
I use an old clickwheel ipod (which has been working fine for years) and a quicksilver 876 G4.
Peter van Hulten

I still don't get it, how can I put it in disk mode if I CANNOT see the iPod in iTunes..?
Did you read the document i linked you to? here's another link to it:
Putting iPod into Disk Mode
whereabouts in that procedure in that document (that you get to by clicking that link) does it say that you have to connect it to iTunes to put it into disk mode?
... never mind ... i guess you've fixed it anyway ...

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5th Gen iPod, seen by Windoze, not by iTunes

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Wow, 10 days and not a single reply. Guess I'm not the only one too dumb to figure out what's wrong with iTunes.

IPod seen by windows, not by iTunes+ weird error message

I have a first generation 2GB iPod nano and i use windows xp. I can't load any music because iTunes doesn't see my iPod and an error message pops up that reads like this: "iTunes: iTunes.exe corrupt file. The file or directory \iPod_Control\iTunes is corrupt and unredable. Please run the checkdisk utility." I've tried everything, reinstalling iTunes, different versions, reinstalling OS, resetting iPod, even on another computer, same problem. Other than that, the iPod works normally, it's just lacking music..
and why is there no email adress from apple for service qustions? 10x

I still don't get it, how can I put it in disk mode if I CANNOT see the iPod in iTunes..?
Did you read the document i linked you to? here's another link to it:
Putting iPod into Disk Mode
whereabouts in that procedure in that document (that you get to by clicking that link) does it say that you have to connect it to iTunes to put it into disk mode?
... never mind ... i guess you've fixed it anyway ...

Ipod recognized in windows, not by itunes. i've seriously tried everything!

hi all
looked everywhere for the answer to see if this has been discussed but this is the weirdest i've ever seen any of my ipods behave. ok...
30gb 5.5 generation ipod. plugged it in one day, won't sync to windows. froze up itunes only but not all of windows. funny. tried it again. says ipod is corrupt. attempted to restore it, but as soon as i hit the restore button, itunes freezes again. after about a dozen attempts i finally get it to the "restoring ipod" dialog box, but that gets stuck too and i have to restart. ipod stuck on "do not disconnect".
so i trialed and errored. tried 3 different usb-ipod cords. same thing. plugged in my oldschool 20gb ipod. windows and itunes both recognized that instantly and synced it. tried my 4gb iphone. same thing: windows synced that and recognized that.
finally took it to the apple store. the guy restored it for me on a mac. says it must be my computer. plugged it back in today (mind you, it's all reset, except i need to reformat it from mac to windows) and guess what, doesn't work. i took it to my brother's laptop computer, worked fine on there. restored it to windows based platform. got home tonight from a yummy thanksgiving dinner and hey, guess what, won't work!!!! same problems.
i've tried different cords, ipods, iphone, different computers and i am still not sure if the computer is the culprit or the ipod. oh and for the record, i have a custom built, quad-core 2gb desktop computer, and i have plenty of power, so it meets all the itunes requirements.
any help would be a blessing. karma police will thank you.

i have a similar problem. it doesnt freeze itunes, just makes it very slow. i tried restoring it but it was going for about 2 hours and was still in the first phase
also, every time i connect the ipod, i have to open itunes myself, and it thinks its an ipod it hasnt seen before (although the name is the same). it also de-authorizes any songs i got from the itunes store and so they dont get copied to my ipod.
this is most annoying, im sure all i have to do is restore it but i dont know how to do that if itunes wont do it.
thanks

Ipod shows in Windows, not in iTunes - it used to work!

I've tried everything I could find on the site to remedy this - resetting ipod when connected and when not connected, removing everything itunes and ipod related & reinstalling, changing iPod's drive letter, etc.
The problem started when our sysadmin migrated us to the domain. I now get an explorer window showing the iPod contents, but iTunes says: "The software required for communicating with the iPod is not installed correctly." When I start iTunes and then attach the iPod I get this message when the explorer window pops up. What else can I do to debug this?

but I can't delete them. I get the message "Cannot open IPodService.iPodManager: Error while opening key.". I wrote a little program to try to open or delete these keys, and I get error 5 - Access denied.
good lord. if you're capable of doing that, you're way better with registries than i am. but i might be able to keep pumping observation and experience from reports here on the forums at you, that might be helpful with this.
i've seen one report of someone not being able to open one of those keys, but i wasn't able to follow up on it. but i've had some more experience with "sticky" keys in some threads dealling with recalcitrant installation errors. (typically 1406s and 1402s.) let's try to transfer some of those techniques over to this situation.
I don't see any iPod apps or services running. What could be locking these registry entries?
okay, although iPodService.exe is our main process/service relevant to the ipod, iTunesHelper.exe is also associated with iPod connections:
Background processes installed with iTunes 6 for Windows
so lets try locking that one down too in MSCONFIG prior to any attempts at registry edits:
Using MSCONFIG to troubleshoot conflicts in Windows
other possibilities ... (bit of a long shot since you tried a registry edit in safe mode with no joy) i've seen people be unable to edit registry keys on some PCs if they have an antivirus application running at the same time (which makes a perverse sort of sense). other applications might also be implicated in that sort of behavior. so prior to any registry edits, let's try shutting down all background applications (including TSRs) prior to the edit. try the techniques from this InstallShield document:
Close Applications Running in the Background
(if you can get this to allow the reg edits, try it prior to the reinstall attempt too. if it's blocking your regedits, it will probably block the registry key modifications during the install too.)
... and we'd better check on malware too. some malware does lock down registries in unusual ways (to prevent removal, i guess, but an incidental horking of some registry keys isn't out of the question.)
let's get some fresh definitions onto your PC and check for viruses and spyware. you might want to also try an "online" scan with your security software provider to try to cover the possibilities where the security software on the PC has been compromised. (or if your tech support has some advanced "off-PC" antimalware techniques, i'd try throwing those at the beast.
keep us posted.
love, b

IPod Recognized in Windows, not in iTunes

Like many others on this forum, I've been having issues with iTunes and my iPod since installing iTunes 7.0. My iPod appears in My Computer, but iTunes will not recognize it.
My first instinct was to try the iPod updater, however when I attempt to run it I get the following error message: "Invalid iPod Service Version."
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I'm really at the end of my rope here. If anybody has any new suggestions I would greatly appreciate the help.
Dell Dimension 4600 Windows XP Pro

Hi Toonz,
Please note that in my above post I stated that I did indeed follow the steps you outline below, which I originally found in Apple's main article on this topic. The result was that it worked temporarily. The iPod was recognized, but only until I ejected it. It only works once. If I attempt to connect the iPod again (either before or after rebooting), it is again unrecognized and I have to manually repeat the steps below to get it to work.
Also I did take your advice and try booting with the iPod plugged in. During the boot up process I see a black screen with some text and a message, which I believe said "Diskette Drive 0 failed to initialize". Something like that. When my computer finishes booting and I open iTunes, yes my iPod is recognized, but again this only works one time. If I eject the iPod and reconnect it it is unrecognized. It is only recignized if it is connected before booting up, which is definitely not the way an iPod is supposed to work.

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I got my ipod to reappear on my mac desktop. But it didn't recognize it as "liz's ipod" anymore just "Ipod."
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Hey there,
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[iPod appears on the Mac OS X desktop but not in iTunes|http://support.apple.com/kb/TA27658?viewlocale=en_US]
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m

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The iPod is fully charged, I have reset it about 4 times, I've restarted my computer, and I've done everything else detailed here:
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(though one of the messages is for a Windows computer)
I am on a MacBook running OS X (10.6.8) - as much as my MacBook, bought in 2007, can handle.
My ipod mini has always worked just fine with my MacBook. But now:
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What's changed between the time the iPod worked with iTunes and now:
I was playing it while I thought I was charging it, but hadn't plugged it in properly. It shut down - and all of my music on it was erased
I went from OS X 10.4 all the way to OS X (10.6.8)
I've updated iTunes several times since then (really, does a week go by when iTunes *isn't* updated?
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https://discussions.apple.com/thread/695939?start=0&tstart=0
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"Have you tried doing a Reset... while it is connected (with docking cable) to the Mac that is running iTunes?"
Yes. Three times. Like I said - I've tried everything detailed here:
https://discussions.apple.com/thread/695939?start=0&tstart=0
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No FireWire docking cable for the iPod (frown)
"Does the iPod mini still work properly when it is disconnected? Charges, plays songs, displays its screens and menus..."
Yes - although, as I said, all music is gone. But otherwise, it works just fine.
"doing a low level reformat of the iPod's storage disk using Disk Utility. "
Looked hopeful! But... got an error. Tried it a couple of times... in fact, every time iTunes starts up when I plug in my iPod (and it always does, even if it won't show my iPod mini on the left side), I get an error saying.... something about not being able to fix the device...
I'm wondering if I should try an alternative to iTunes and see if *that* can see the iPod mini...
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Tried the '5R' bit. Didn't help. Let me see if I can explain.
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When I plug the iPod in, it is seen by iTunes. It shows the library of files, but in that other folder. How do I know? I go to the iPod menu, select "Settings" and "About" and it shows zero songs, zero videos and zero pictures (have no videos or pictures set for download, just trying to be complete). Any help will be gratefully accepted.

Thanks. The problem appears to be that the iPod was not being recognized by Windows as a drive. I had to go do some weird jumping through hoops. The computer wanted to map it as drive 'J:' which had a reference to my hard drive that had been mapped for my network -- am not quite sure why. But I could not get the computer to assign as any other drive letter (I am sure it's something I've just forgotten). Anyway, once I unmapped the drive 'J:' mapping, suddenly the iPod showed up as drive J: and I was able to start downloading files to it. I am still doing it, but I think it's working. I should note that I had previously deleted the iPod folder that I mentioned in the first post first. As noted, it apepars to be working, so we'll see. Thanks!

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Running on windows 2000 desktop PC

Hi Berf,
You need SP2 (service pack) for Windows 2000 installed, first thing.
If you've got that, see this post:
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Hi there,
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You should really read the manual.
"How do you restore from backup? "
Restore. When given the choice, choose to use backup.
"And how can I check to see if the pics and videos are on my computer somewhere first??"
They would only be where you put them. What program did you use to import them? Pics/vids taken with ipod are not part of the sync process at all. You should be importing them just as you would with any digital camera.
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Not sure what to do aside from a complete uninstall/reinstall of iTunes. Gah. Someone tell me that isn't necessary and that there is an easy fix? Thanks;

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Ipod seen in profiler, not in itunes

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