Ipod Service Module Error

So I was trying to plug in my 2nd generation Ipod nano into my Windows XP and open Itunes to download some music. However, my Ipod doesn't appear in the left menu of Itunes at all as if the computer doesn't recognize it at all. Then an error screen pops up telling me: "iPodService Module has encountered a problem and needs to close. We are sorry for the inconvenience." I've been trying everything, including re-installing the newest version of Itunes and looking if the Ipod service is on but nothing works. I even changed the service to automatic nevertheless every time I plug in my Ipod, the same error screen shows, making it impossible to access my Ipod from my Itunes.
Any help in this matter would be greatly appreciated.

Hmm, well I would make sure that Norton has been completely removed from your system using the tool provided by Symantec in the article below.
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
What are you using now for AV?
Also, here is an older thread with a few possible solutions. You may want to check it out.
http://discussions.apple.com/thread.jspa?messageID=7282566
B-rock

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ITunes - Ipod Service Module

I purchased songs from ITunes and it has charged my account, yet when I go do download them on to my IPod I get and error message saying: IPOD SERVICE MODULE HAS ENCOUNTERED A PROBLEM AND MUST CLOSE, so I can't download. Has anyone else run in to this problem after installing Service Pack 3 on Windows XP. Sure would like some help. Microsoft had me do a couple of things that didn't seem to help.
CR

I tried reinstalling iTunes and keep getting the same iPod Service Module Error. I also tried running the iPod Software Updater and I get a message that I have an invalid iPod Service version.
I recently tried u[dating Windows XP with the Service Pack 3 updates. I cannot get this to complete the install. I get a message stating that the updates failed and Windows XP may not work properly. I wonder if this is causing my headaches? my iPod seemed to work fine before I tried this SP3 update.

IPod Service Module has encountered a problem...

Upgraded to XP Service Pack 3 and found that my iPod no longer shows up in iTunes and thus won't sync, however it is recoginzed by my computer. Have tried multiple fixes including uninstalling service pack 3 as well as uninstalling and reinstalling iTunes several times. Every time I connect my iPod or try to manually start the iPod Service Module (per instructions on a support page) I get an error message that it's encountered a problem and has to shut down. I've also removed all iPod entries in add/remove programs (i.e. updaters and iPod for Windows entries). Not sure where to go to next. I'm back to running XP service pack 2, but the problem continues. Any advice is appreciated.

Just to let you know...you're not alone. I have the same problem with no solution. I've surfed the Net for answers and have only found that it is not a new problem. I hope that someone out there can suggest a solution.

Service Module Error

when I connect my Nano3G to my pc, itunes instantly displays an error message.
(Ipod service module has encountered an error and must close)
There are no numbers on error message... Hellllp me resolve this please! It was working fine until I updated to itunes 7.6
itunes 7.6
xp pro
service pack 3

RE: XP service pack 3, I followed the directions of a post by MRFREEZE61 (Half way down this page http://forums.microsoft.com:80/TechNet/ShowPost.aspx?PostID=3302530&SiteID=17
The details in my device manager reappeared and the PC' running properly.
Here's his post..
I'll be damned - it was indeed corruption introduced into the registry by the SP3 upgrade process itself.
In my case it was located in: HKEYLOCAL_MACHINESYSTEMCurrentControlSetEnumRootLEGACYCCPROXY
All the invalid entries ( which for me all began with $%& ) had to be deleted.
Finding your currupted entries is not easy - but expand all sections in all controlsets with \Enum\ to find them. Posts in other forums have never produced corruption in the exact same registry tree/keys - so unfortuneatly you will have to "look hard". Also deleting the bogus entries may not be as easy as just "delete". You may need to modify the permisions on each entry.
For a small amount of entries:
1) Rightclick and go to the permissions of the corrupt registry key
2) add new permission for the administrator
3) give the administrator "full control"
4) Reboot into Safe Mode (F8)
5) run regedit and delete the offending keys
For a large amount of entries I chose the following instructions:
1. Download and install SubInACL
http://www.microsoft.com/downloads/details.aspx?FamilyID=E8BA3E56-D8FE-4A91-93CF -ED6985E3927B&displaylang=en
2. Create a blank file named reset.cmd in C:\Program Files\Windows Resource
Kits\Tools folder.
3. Edit the reset.cmd file with the following content.
subinacl /subkeyreg HKEYLOCALMACHINE /grant=administrators=f
subinacl /subkeyreg HKEYCURRENTUSER /grant=administrators=f
subinacl /subkeyreg HKEYCLASSESROOT /grant=administrators=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f
subinacl /subkeyreg HKEYLOCALMACHINE /grant=system=f
subinacl /subkeyreg HKEYCURRENTUSER /grant=system=f
subinacl /subkeyreg HKEYCLASSESROOT /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=system=f
4. Enter into the CMD/Command prompt. CD Change Directory to C:\Program Files\Windows Resource Kits\Tools
5. Run reset.cmd
6. After many minutes of processing by subinacl, the permission will be reset Ignore any errors.
7. Reboot into Safe Mode (F8)
8. Run regedit and delete the offending keys (right click/delete)
These instructions were adapted from many other posters across numerous forums and sites - all credit to the original authors.
I searched my registry for $%&'( and found a lot of them in HKEYLOCAL_MACHINESOFTWARESYSTEMControlSet003EnumRootLEGACY_LIVEUPDATENOTICE
and HKEYLOCAL_MACHINESOFTWARESYSTEMControlSet003EnumRootLEGACY_LIVEUPDATENOTICE\0000
Click start/programs/accessories/system tools/system restore and create a restore point..
(After that do not uninstall any programs until you've finished modifying the registry as per MRFREEZE61's instructions.)
Search the registry for $%&'(
click start/run..type regedit the press enter! (Registry Editor Should open)
Click edit/find and type or copy and paste in $%&'( and click find next. It'll run a search and open up all their locations...Save any location info a notepad file so you can find them in safe mode.(Or write it down) ...Follow MRFREEZE61"s instructions..(Print the instructions)
I followed his, for small amounts of entries bit..

Ipod service module has encountered a problem and needs to close

I have recently got a 80gb ipod video, but have been unable to use it, because no matter what I do I can't get it to appear in the source pane on itunes. Everytime I connect it to my PC I get a window up which says the "Ipod service module has encountered a problem and needs to close, sorry for the inconvenience etc"
I have followed ALL the instructions, including uninstalling itunes and quicktime (which I have done at least 7 times), reinstalling them with different settings on my computer. I have reinstalled a stand alone version of quicktime. I have tried restarting the ipod service, I have deleted all files from recycle bin and from Temp files. I have spoken to ipod at great length (3 different people, totalling approx 2hrs 30mins on the phone) and to a guy at Comet where I bought it from (20 mins on phone). Basically I have done everything I and anyone else can think of, but I still get the same message.
DOES ANYONE HAVE ANY OTHER SUGGESTIONS....PLEASE HELP I AM AT MY WITS END !!!
packard bell Windows XP
packard bell Windows XP

I get a window up which says the "Ipod service module has encountered a problem and needs to close, sorry for the inconvenience etc"
hmmmm. i don't have a solution to offer you at this stage. by we can try some general troubleshooting strategies to see if that can isolate the cause of the problem.
if you're game, we could start proceedings by trying a connection after a selective startup with just the itunes and quicktime background processes enabled. see:
Using MSCONFIG to troubleshoot conflicts in Windows
do you still get the crash after the selective startup?

Ipod service module

How can I repair the ipod service module?? Everytime I connect the ipod a message pops up stating that the ipod service module has encoutered a problem and needs to close. What can I do about this problem??? HELP???

Hey kathyds1,
OK, time to reinstall. But, to do so, follow this article to completely remove iTunes and Quicktime before installing again.
http://docs.info.apple.com/article.html?artnum=93698
(Note: This does not affect your music as it is stored, by default, in My Music)
Hope this helps,
Generik
PowerMac G4/Dell Precision WS 370, XP Pro Mac OS X (10.4.7)

Ipod service module problem?

On Christmas I got a 4GB ipod nano and everytime I plug it in a thing that says "ipod service module has encountered a problem and has to close" and won't read my ipod. I have the latest itunes and it worked on my brothers computer. Anyone know what I can do to fix it?

http://docs.info.apple.com/article.html?artnum=304309

Help!? "Ipod service module has encountered a problem and needs to close"

Please help me if you can! I get this message every time I start Itunes. I have deleted and re-installed several times. When I attempt to start Ipod service from the services window I immediately get the same error message. The computer is new. Any suggestions?
HP Windows XP

Having the same exact issue.. haven't been able to rectify yet either though...will update as anything changes.

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IPod Service module crashing (32-bit)

Hi, I have a problem. I installed last.fm into my computer, and since then I keep getting this every time I load itunes, or start the iPod Service in my services menu.
http://img517.imageshack.us/img517/3826/appleg.png
I've uninstalled Last.fm with Revo Uninstaller, so everything remotely related to last.fm is completely wiped from my computer. I've tried repairing itunes, deleting my temporary files, launching the service in safe mode (it won't let me), nothing works, and I still can't get itunes to recognize my iPod. (anymore)
My computer itself sees my iPod, the service just won't run without crashing.
What other actions could I take to remedy this? I can't even figure out if something is blocking it, or the service itself is borked.
Currently running Vista, using iTunes 9.2.1.5

I found my answer here:
http://discussions.info.apple.com/thread.jspa?threadID=2565060&start=0&tstart=0
I used the workaround for people who don't own the older generation ipods:
WORKAROUND FOUND:
I had a problem with Win XP using my laptop. iTunes 9 was working perfectly fine and the upgrade to 10 fails at the end of the install. I deleted/installed iTunes 4 times and still had the same problem.
Exact error msg:
The instruction at "0x7c91b21a" referenced memory at "0x676e6984". the memory could not be "written".
If you click "ignore" it finishes installing. However you get this error several time when you launch itunes.
Workaround:
I went in to C:\Program Files\iPod\bin to rename the iPodservice.exe to iPodService.exe.noload, then created a "notepad text document" that I renamed to iPodService.exe to avoid Apple to try to install the service again (if it installs iPodService.exe you get the error again). iTunes now loads without errors and loads faster than iTunes 9. iTunes seems to recognize my iPhone when I plug it in... I don't know what that service is really for.
It work flawlessly. I would appreciate on the other hand if Apple would step up their pc software development department and not let major bugs like this get through. I've heard that a person that did a fresh install of Windows XP, wasn't having any problems. There are numerous conflicts that you can run in to though depending on what is or isn't installed on your PC and what Windows services are running.
Of course lets highlight what seems to be the main problem, which is the ipodservice.exe file.
AC

Error Message ipod Service Module has encountered a problem

I have just upgraded to iTunes 10, for some reason I receive two error messages, see below:
'*ipodServiceModule (32-Bit)has encountered a problem and needs to close, we are sorry for the inconvenience.*
If I then plug my iPod in iTunes firstly it doesn't open up like it used to, therefore I manually open to sync my ipod, but it doesn't recognise it and I get another error message
*'The software for communicating with the iPod is not installed correctly, please reinstall the iPods software.*
I have uninstalled and reinstalled 5 times and rebooted each time, yet I still get this message, it was working fine with the earlier versions, can anyone advise what is wrong?
Many thanks
Lisa

found this buried deep, deep in another thread courtesy of mooncow. i'm in no hurry to try to reinstall v10 anytime soon, but a few people in the thread tried this and said it works....
OK, a colleague of mine and I have been looking at this to try and find a common factor, and I think we may have found one. This may sound like the latest from Department of the Weird but bear with me. It would explain why quite a lot, but not anything like all, XP SP3 users have hit this problem. It would explain why Apple may have missed it even though they may have done thorough testing.
We discovered that a machine on which IPodService was failing to start with the subject error message had Data Execution Protection turned OFF in boot.ini. Data Execution Prevention (DEP) is a security feature intended to prevent an application or service from executing code from a non-executable memory region. See http://support.microsoft.com/kb/875352. The machine that was experiencing the failure had "/noexecute=alwaysoff" in boot.ini.
We changed "/noexecute=alwaysoff" to "/noexecute=optin" in boot.ini, restarted Windows, and the IPodService started without error and has worked OK since.
"/noexecute=optin" is the default setting. I don't know why our system had "/noexecute=alwaysoff", and I am not aware of any harm or problems that can be caused by changing it to "/noexecute=optin". NB, changing that setting to "/noexecute=optout" or "/noexecute=alwayson" CAN cause problems if you don't know what you're doing, so I don't recommend anything other than a change from "alwaysoff" to "optin".
Anyway -- there is an alternative fix that people can try: edit your boot.ini (found in c:\boot.ini, which is usually a hidden file but you can open it in Notepad just by Open->c:\boot.ini) and change "/noexecute=alwaysoff" to "/noexecute=optin" (be careful not to change anything else in this file), save it, then restart Windows. I hope this helps folks. And if this helps Apple understand the problem and produce a fix, all the better.
mooncow

Ipod service module (32 bit)

I've tried to install itunes version 9.0, 4 times and each time a window appears telling me 'ipodservice module (32 bit) has encountered a problem and must close'. Also itunes is unable to recognise my nano ipod. I've tried uninstalling and reinstalling 4 times as i've already said to no avail. please help.

In that case we'd better check for malware. (Adware using the contextplus engine can do this to an XP PC.)
The next thing I'd check for is malware. (A number of different varieties of malware attack that Key in order that they can run on startup on an infected PC.)
Try downloading and installing the free trial version of Malwarebytes. Update the Malwarebytes definitions and run a scan of the PC.
http://www.malwarebytes.org/
Does the Malwarebytes scan pick up any infections? If so, what does it call them?

How do i get my ipod service module working?

It wont let me connect my Ipod to my laptop because of it??!!

I would try the following:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
Par special atention to the Apple Mobile Device topics.

Connecting Ipod to Windows-Error report!

I've never had a problem with my Ipod or Itunes before and i no i havent done anything to cause any problems.
The other day i plugged my Ipod into my computer and instead of conecting to Itunes an error report came up that says IpodService Module:iPod Service module has encounted a problem and needs to close.
It happenes everytime and i dont no how to fix it. I dont even no what a service module is.
My iPods being recognised in My Computer but it wont actually connect to my itunes.
HELP!!

Ok unistalling...or trying to unistall was a bad idea because when i did it all messed up and i had to restore it because it wouldnt reinstall.

Service Module Problem -- Please Help!

Greetings,
I simply cannot get iTunes to recognize my iPod. I am running iTunes 7.1.1 and Windows XP. I have tried every suggestion at the Apple website, and nothing works. Instead I get the message "IPod Service Module has encountered a problem and needs to close." I have even gone so far as to uninstall 7.1.1 and reinstall 6.0.5, and that didn't work either.
Going through this and other forums, the only suggestion I have seen that I haven't tried is reinstalling Windows. That seems like an extreme measure, and I would rather try something less drastic.
If any Apple employees are reading this, I love my iPod. It's a great toy. But, this is an extremely frustrating problem, and I know I'm not the only one who's had it. Can you guys possibly fix this issue(s) in the next iTunes release?
Thanks for any and all help,
Jason
5th generation IPod -- 55G Windows XP

we'll get a crash log from itunes, and send it to the Apple engineers for a look.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

Ipod Service Module Error

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