IPod Service Module has encountered a problem...

Upgraded to XP Service Pack 3 and found that my iPod no longer shows up in iTunes and thus won't sync, however it is recoginzed by my computer. Have tried multiple fixes including uninstalling service pack 3 as well as uninstalling and reinstalling iTunes several times. Every time I connect my iPod or try to manually start the iPod Service Module (per instructions on a support page) I get an error message that it's encountered a problem and has to shut down. I've also removed all iPod entries in add/remove programs (i.e. updaters and iPod for Windows entries). Not sure where to go to next. I'm back to running XP service pack 2, but the problem continues. Any advice is appreciated.

Just to let you know...you're not alone. I have the same problem with no solution. I've surfed the Net for answers and have only found that it is not a new problem. I hope that someone out there can suggest a solution.

Similar Messages

  • Ipod service module has encountered a problem and needs to close

    I have recently got a 80gb ipod video, but have been unable to use it, because no matter what I do I can't get it to appear in the source pane on itunes. Everytime I connect it to my PC I get a window up which says the "Ipod service module has encountered a problem and needs to close, sorry for the inconvenience etc"
    I have followed ALL the instructions, including uninstalling itunes and quicktime (which I have done at least 7 times), reinstalling them with different settings on my computer. I have reinstalled a stand alone version of quicktime. I have tried restarting the ipod service, I have deleted all files from recycle bin and from Temp files. I have spoken to ipod at great length (3 different people, totalling approx 2hrs 30mins on the phone) and to a guy at Comet where I bought it from (20 mins on phone). Basically I have done everything I and anyone else can think of, but I still get the same message.
    DOES ANYONE HAVE ANY OTHER SUGGESTIONS....PLEASE HELP I AM AT MY WITS END !!!
    packard bell   Windows XP  
    packard bell   Windows XP  

    I get a window up which says the "Ipod service module has encountered a problem and needs to close, sorry for the inconvenience etc"
    hmmmm. i don't have a solution to offer you at this stage. by we can try some general troubleshooting strategies to see if that can isolate the cause of the problem.
    if you're game, we could start proceedings by trying a connection after a selective startup with just the itunes and quicktime background processes enabled. see:
    Using MSCONFIG to troubleshoot conflicts in Windows
    do you still get the crash after the selective startup?

  • Error Message ipod Service Module has encountered a problem

    I have just upgraded to iTunes 10, for some reason I receive two error messages, see below:
    '*ipodServiceModule (32-Bit)has encountered a problem and needs to close, we are sorry for the inconvenience.*
    If I then plug my iPod in iTunes firstly it doesn't open up like it used to, therefore I manually open to sync my ipod, but it doesn't recognise it and I get another error message
    *'The software for communicating with the iPod is not installed correctly, please reinstall the iPods software.*
    I have uninstalled and reinstalled 5 times and rebooted each time, yet I still get this message, it was working fine with the earlier versions, can anyone advise what is wrong?
    Many thanks
    Lisa

    found this buried deep, deep in another thread courtesy of mooncow. i'm in no hurry to try to reinstall v10 anytime soon, but a few people in the thread tried this and said it works....
    OK, a colleague of mine and I have been looking at this to try and find a common factor, and I think we may have found one. This may sound like the latest from Department of the Weird but bear with me. It would explain why quite a lot, but not anything like all, XP SP3 users have hit this problem. It would explain why Apple may have missed it even though they may have done thorough testing.
    We discovered that a machine on which IPodService was failing to start with the subject error message had Data Execution Protection turned OFF in boot.ini. Data Execution Prevention (DEP) is a security feature intended to prevent an application or service from executing code from a non-executable memory region. See http://support.microsoft.com/kb/875352. The machine that was experiencing the failure had "/noexecute=alwaysoff" in boot.ini.
    We changed "/noexecute=alwaysoff" to "/noexecute=optin" in boot.ini, restarted Windows, and the IPodService started without error and has worked OK since.
    "/noexecute=optin" is the default setting. I don't know why our system had "/noexecute=alwaysoff", and I am not aware of any harm or problems that can be caused by changing it to "/noexecute=optin". NB, changing that setting to "/noexecute=optout" or "/noexecute=alwayson" CAN cause problems if you don't know what you're doing, so I don't recommend anything other than a change from "alwaysoff" to "optin".
    Anyway -- there is an alternative fix that people can try: edit your boot.ini (found in c:\boot.ini, which is usually a hidden file but you can open it in Notepad just by Open->c:\boot.ini) and change "/noexecute=alwaysoff" to "/noexecute=optin" (be careful not to change anything else in this file), save it, then restart Windows. I hope this helps folks. And if this helps Apple understand the problem and produce a fix, all the better.
    mooncow

  • Help!? "Ipod service module has encountered a problem and needs to close"

    Please help me if you can! I get this message every time I start Itunes. I have deleted and re-installed several times. When I attempt to start Ipod service from the services window I immediately get the same error message. The computer is new. Any suggestions?
    HP   Windows XP  

    Having the same exact issue.. haven't been able to rectify yet either though...will update as anything changes.

  • IPodService Module has encountered a problem and needs to close

    After allowing Windows XP to install Service Pack 3, I started getting the error message "iPodService Module has encountered a problem and needs to close" whenever I plugged my iPod 60 Gb into my PC. I spent months, literally, reading and asking and trying things before stumbling onto a fix that worked. I got the hint from a thread in some forum, then verified it with the software manufacturers. Apparently, Windows XP SP3 writes a bunch of garbage entries into your registry, and in the process corrupts some of the existing entries (thanks a lot, Microsoft, I mean really, thanks just too much. That service pack was soooo helpful). Included in the corrupted entries are a LOT of the ones used by Norton Antivirus 2008. This causes Norton to somehow prevent the device manager from recognizing anything (device manager window comes up blank) and apparently also causes iTunes to be unable to recognize the iPod. Here is the fix I used (a hybrid of several sets of instructions from various sources, including Symantec). I don't know if every step is crucial, I just know it worked.
    1) Uninstall Norton Antivirus 2008
    2) Use the registry editor (Run: regedit) to locate and delete every line beginning with the string $%&'( BE CAREFUL-don't delete or change anything else !
    3) Reinstall Norton Antivirus 2008 and update it using Live Update
    4) Uninstall iTunes
    5) Download and install latest version of iTunes from Apple
    6) Connect iPod (iTunes recognized it at this point)
    7) Use iTunes to update iPod software
    I read a lot of posts from a lot of frustrated people experiencing this or similar problems. I hope this helps at least some of them.

    Hey everyone... been watching these threads closely because, I too have this issue.
    One question though... what if you don't use Norton??? I can't possibly believe that everyone with this issue uses Norton... I use AVG. When I search my registry, I get no results.
    Does anyone have any input? Everything I read mentions Norton. This problem seems to have gone on forever, I can't believe it hasn't been solved eith by Apple, Microsoft or both.

  • Ipodservice module has encountered a problem...

    I have the 8GB Ipod nano... just got it for Christmas. When I connect the Ipod to my computer, I see a "Connected" message on the Ipod (and the unit charged correctly). However, when I open Itunes and try to synch the Ipod... I get the following message; "Ipodservice module has encountered a problem and needs to close." I have re-installed Itunes... no luck fixing this problem. Help please.

    This worked for me after HOURS of uninstalling, installing, restarting, etc.
    Update for Windows XP (KB953979)
    Brief Description
    After you install Windows XP Service Pack 3 (SP3), Device Manager may not show any devices, and Network Connections may not show any network connections.

  • 'NI-PAL Service Manager has encountered a problem and needs to close. We are sorry for the inconvenience.'

    Hello,
    Any idea how to fix this problem that casuses this error?
    'NI-PAL Service Manager has encountered a problem and needs to close. We are sorry for the inconvenience.'
    I have been re-loading LabVIEW 8.0.1 Pro Dev Sytem, NI-DAQ (Traditional) and NI-DAQmx, all day.  This probelm seems to be related to the fact that I can, no longer, create executables or open my .lvproj files, yielding the other error:
    '' Problem sending commands to the program"
    Thank you
    Message Edited by FLT CTRL 6 on 06-02-2006 03:41 PM

    NI-PAL service Manager has encountered a problem and needs to close.… tell Microsoft...10Jan08
    Yesterday I started having this error message pop up when I first boot up my computer.  I haven’t even started LabVIEW. 
    Recent changes:
    6Jan08 Replaced motherboard and CPU.
    6Jan08 Formatted hard drive and reinstalled software(Windows XP Home Edition).  Computer working fine.
    8Jan08 Installed LabVIEW 8.0 Student Edition.  LV is working fine and the message does not appear.
    9Jan08 Download and install NiDAQ 8.6.1.  Reboot the system and the above error shows up.  LabVIEW works fine so far.
    Anybody have any ideas on what the problem is?  I have a screen shot of the actual message, but I can't load it on this page.
    Oliver
    [email protected]

  • IPod Universal Updater has encountered a problem and needs to close.

    My daughter dropped her mini yesterday. After resetting I get the file folder with exclamation. So I was going to the next step to try to restore. When I start the updater, I get the message "iPod Universal Updater has encountered a problem and needs to close. We are sorry for the inconvenience." I even tried installing an older version of the updater and get the same message. iTunes and Windows do not recognize the ipod. Ideas?

    The iPod updater is now contained in iTunes version 7 or later. Why not use that?
    Maybe Apple are not hosting the older standalone updaters any longer.

  • SPI (Creative X-Fi Module) has encountered a problem

    Why do I keep getting this message at startup? "SPI (Creative X-Fi Module) has encountered a problem and needs to close." When I try to open surround mixer as well as the?other software, it says "The audio device supported by this application is not detected. The application will quit." I just reinstalled the soundcard and Creative software and I still got the same message. How do I fix this?

    I've got exactly the same problem with my EMU 820:? the external widget is not working, I get SPI error message on each startup, activating it manually doeasn't help and when I try to reinstall drivers I get the message : "Set up is unable to detect a supported product on your system. Set up will exit."

  • NI-PAL Service Manager has encountered a problem and needs to close

    Hello,
    I am getting this error after a few hours of running a Labview 7.1 program installed on an XP machine. A reboot and start up of the program seems to go as expected but after the error will pop up again after a few hours.The program appears to still run normally and you can interact with the interface.
    The following information was listed:
    szAppName:nimxs.exe szAppVersion: 2.1.1.49152 szModName: nismslu.dll
    szModVer: 1.4.0.49152 offset: 00003eb7
    What does this mean and will I have to reinstall Labview or could it be a WinXP problem?
    Thanks,
    Mike Cotharin

    Hi,
    Could you please tell me if you are using MAX (measurement and automation explorer)? This looks like a data base corruption.
    Regards,
    Miguel Fonseca
    Applications Engineer
    National Instruments

  • Ipod service module problem?

    On Christmas I got a 4GB ipod nano and everytime I plug it in a thing that says "ipod service module has encountered a problem and has to close" and won't read my ipod. I have the latest itunes and it worked on my brothers computer. Anyone know what I can do to fix it?

    http://docs.info.apple.com/article.html?artnum=304309

  • ITunes - Ipod Service Module

    I purchased songs from ITunes and it has charged my account, yet when I go do download them on to my IPod I get and error message saying: IPOD SERVICE MODULE HAS ENCOUNTERED A PROBLEM AND MUST CLOSE, so I can't download. Has anyone else run in to this problem after installing Service Pack 3 on Windows XP. Sure would like some help. Microsoft had me do a couple of things that didn't seem to help.
    CR

    I tried reinstalling iTunes and keep getting the same iPod Service Module Error. I also tried running the iPod Software Updater and I get a message that I have an invalid iPod Service version.
    I recently tried u[dating Windows XP with the Service Pack 3 updates. I cannot get this to complete the install. I get a message stating that the updates failed and Windows XP may not work properly. I wonder if this is causing my headaches? my iPod seemed to work fine before I tried this SP3 update.

  • Ipod service module

    How can I repair the ipod service module?? Everytime I connect the ipod a message pops up stating that the ipod service module has encoutered a problem and needs to close. What can I do about this problem??? HELP???

    Hey kathyds1,
    OK, time to reinstall. But, to do so, follow this article to completely remove iTunes and Quicktime before installing again.
    http://docs.info.apple.com/article.html?artnum=93698
    (Note: This does not affect your music as it is stored, by default, in My Music)
    Hope this helps,
    Generik
    PowerMac G4/Dell Precision WS 370, XP Pro   Mac OS X (10.4.7)  

  • IPodService Module has encountered problem

    Hey all,
    I have a mini-Ipod and i'm having a real problem connecting to my machine ever since I upgraded to windows XP. Everytime I connect my mini-Ipod I am receiving the following error from windows, "IPodService Module has encountered a problem and needs to close. We are sorry for the inconvenience." Has anyone run into the same situation? I have tried uninstalling and installing Itunes as well as stopping and starting the IpodService to no success. Any help would be greatly
    appreciated in this matter. Thanks.

    let's try getting a crash log to the Apple Engineers for a look.
    Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
    drwtsn32 -i
    And hit return.
    This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
    prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
    Generate the crash, collect the crash log, and and send it as an attachment to this email address.
    - A link to the thread on Apple Discussions where the issue is being discussed
    - The username you are using in the thread
    - The version of iTunes you are using or trying to use
    - the version of Windows you are using (mention service packs)
    - A concise description of the issue you are seeing
    - The exact text of the error message you are seeing

  • Ipod Service Module Error

    So I was trying to plug in my 2nd generation Ipod nano into my Windows XP and open Itunes to download some music. However, my Ipod doesn't appear in the left menu of Itunes at all as if the computer doesn't recognize it at all. Then an error screen pops up telling me: "iPodService Module has encountered a problem and needs to close. We are sorry for the inconvenience." I've been trying everything, including re-installing the newest version of Itunes and looking if the Ipod service is on but nothing works. I even changed the service to automatic nevertheless every time I plug in my Ipod, the same error screen shows, making it impossible to access my Ipod from my Itunes.
    Any help in this matter would be greatly appreciated.

    Hmm, well I would make sure that Norton has been completely removed from your system using the tool provided by Symantec in the article below.
    http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
    What are you using now for AV?
    Also, here is an older thread with a few possible solutions. You may want to check it out.
    http://discussions.apple.com/thread.jspa?messageID=7282566
    B-rock

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