IPod Service Question - Experience?

Dear Discussion,
I have recently sent my iPod in for servicing after the HDD begain to fail.
My iPod has odviously had a few adventures. The case has slightly opened on one side, nothing to severe (I have never opened the iPod). There are a few scratches and a dent on one side. This all occured before problems began to occur, about may the case began to become loose.
How likely is it that the service staff will realize that I haven't abused my iPod? Will they think the problems are of my own causing? I do not believe my iPod was misused or suffered misadventure at my own fault, it has worked fine until now?
It is (of course) still under warranty.
I wrote a small note to the service staff attempting to explain that I have never opened the iPod, the case has become unstuck for an unknown reason. I attached this to my proof of purchase.
Any advice would be appreciated.
Paniced-Luke

Luke,
I think that repair people test the fault with machinery before fixing it and so would recoginse if the problem occured as a result of miss-use. I personally think that it will be repaired with no questions asked since it is a HDD failure and happened affter all of the aesthetic damage.
(Also, my friend's iPod had been dropped from waist height while walking an recieved a number of knocks but when the backlight started to be faulty he sent it in and it was repaired)
<hr>Sam

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**IMPORTANT Links to Apple for Contact, Repair Depot, Warranty, Registration Links
If your iPod needs to be serviced here are the phone numbers for Apple and the service depot link:
Request iPod Service Online here:
http://depot.info.apple.com/ipod/
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Contacting Apple By Phone
http://www.apple.com/contact/phone_contacts.html
iPod Service & Support
http://www.apple.com/support/ipod/service/
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http://www.apple.com/support/
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http://www.apple.com/support/produc...lecareipod.html
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