Ipod shows an Empty Folder!

When i try to turn my ipod on for music, i keep getting this folder image, with an exclamation mark. so i am unable to access any music or anything else besides that picture. i keep trying to restart teh ipod, but i keep getting the same results.
Also, when i plug my ipod into my computer, it shows that it connects on the ipod, but the computer doesnt seem to recognize it. Instead of saying "Terry's Ipod" like it usually does, it says like "Drive E" or "Apple Ipod."
And when I try to click on it to access my harddrive, theres an error and says that i need to download some kind of software from Apple. But i have never had to download anything to access my hard drive before.
Does anyone know how i can fix this?
4th gen?    

See if this can help;
http://docs.info.apple.com/article.html?artnum=61003
Cheers!
-Bryan

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