Ipod shows an error when restoring, cant restore ipod 120 gb

i cant restore my ipod to it factory settings. every time i try to i get an error telling me that i cant restore the ipod. help

Hello there,
Have you had a chance to look at this Apple support document related to this issue? If not, it would at least be a good place to start.
http://support.apple.com/kb/TS1372
B-rock

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