IPod shows white screen (issue?)
My 8GB Ipod touch 4th gen has locked up. Shows me a solid white screen and will not show anything. Is there a way to reset it? I tried to hold the main home button and the button on top and no luck HELP PLEASE>.....
well This did not help me... The screen is still solid white and I can't get it to do anything in reference to restarting. I can only look inside of the Ipod folder whenb my computer sees it when USB is plugged in. Any other thoughts?
Similar Messages
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IPod shows white screen or dark
My 5th generation (60gb) iPod shows a bright white screen, so I have done de steps listed in other threads, pressing center and menu buttons for a few secs, and after that the bright white screen goes gray and i push the center and play buttons. All this while plugged to macbook...and then it shows in iTunes. I have my music and I can play it, I can sync, etc...all in iTunes. I have restored it, and am running the latest iTunes software. Still my screen remains white or gray and cannot use the iPod if it's not plugged to the mac, since i can't see anything on the screen.
Any suggestions? Is this common?well This did not help me... The screen is still solid white and I can't get it to do anything in reference to restarting. I can only look inside of the Ipod folder whenb my computer sees it when USB is plugged in. Any other thoughts?
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My ipod restarted while sofwear update .now its just showing white screen
my ipod restarted while sofwear update .now its just showing white screen...now how can i start my ipod...
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My ipod touch 4th generation showed white screen
My ipod touch 4 has thrown on ground involuntarily. And then it showed all white on screen, i tried to hold ON/OFF SLEEP/WAKE to restart it until Apple logo appears. But it still shows white screen. I really don't know how to do, please help me to fix it. Thanks!!!!!!
If it did not work, you'll have to get it serviced. Dropping an ipod is not covered by your warranty.
Out-of-Warranty Service: If your iPod requires service for any other hardware failure that is determined by Apple to be repairable, Apple will service your iPod for the Out-of-Warranty Repair Service fee.
If you want to set up your iPod for the Out-of-warranty service, we recommend that you take your iPod to a local Apple Authorised Service Provider, where available. Alternatively, you can contactApple Technical Support
copied from Apple - Support - Service Answer Center -
HT1414 My ipod touch shows white screen when i turn on. And, it does not register in my computer.
My Ipod touch don't start up as usual. It doesn't register to my PC. It shows white screen and some time other colors like green and blue. I trying restarting, but that did not work. I cannot restore the IOS because my Ipod touch doesn't even shows up in my Computer.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My ipod touch always shows white screen.
tried holding power and home button simultaneously - doesn't work.
Tries restoring via itunes - doesn't work.
Any suggestions to resolve this issue.See Display Shows White Screen Here
http://support.apple.com/kb/TS2771
If no joy... Try letting the Battery Fully Drain... Then Charge the Device for at least 30 Minutes... -
Ipod Touch - White Screen Lock Out - Apple response poor/process inflexible
Hi
I have 2 Touchs and one has the random white screen issue. Screens goes grey`white and there's nothing you can do, till what seems like it needs to be recharged. i haven't had this happen when at home and near the 'master dock' .
I see thats its a prob that is more and more common, and have also seen on other forums that Apple are acknowledging it and in some cases have been providing freebies as sweeteners as well (allegedly).
So first - does anyone have any 'fixes' - other than what I have seen which is a replacement?
And secondly this is my 'Apple Service experience so far'
I called Apple UK support on Thursday morning, and pressed the options for Ipod and then Touch.
A woman answered and as soon as I told her my issue she advised she was IPHONE SUPPORT ONLY as that was section I had come through to and could not help me. I asked to be put through to relevant help section.
On hold for a few mins then line went dead.
Called back - making sure i pressed Ipod Touch options - in case it was user error first time - (it wasn't BTW) anyway got put through to IPHONE support again. This time the woman agreed to help, although i shall temper that by saying that my perception was that she started that day and had a script of 'if x do y' questions.
I explained the issue and that I had carried out web research. She was very polite but asked me questions I had already answered in my pre amble - i.e. screen is locked out, no response from buttons etc - but I was still asked what happens when you press the power button. Anyway I stuck with it - she then asked what firmware I had, and i advised I just upgraded to 1.2.
Ah thats the problem - you need to upgrade to LEOPARD (I have Tiger). That annoyed me as clearly thats rubbish and was really her ' ad libbing' I explained I had 2 touchs and other was fine.
She consulted a colleague and suggested I either send it in or make an appt at my local Apple store. Thats when it really went down hill...
More disappointed at the process, I called my local store (Regent Street - London) and was advised that the Touch would be replaced under warranty - but that I needed to make an appt to have that done, and no they couldn't make an appt on line (you are warned that up front in the recorded message before you get to speak to anyone). This I find odd - two people from Apple advise I can get a replacement under warranty, yet I have to make an appt - thats not good service.
As i am nearby, I decide to go to the Apple store anyway. I get same story and ask to speak to the manager. He is very well trained. He says all the diplomatic things, he agrees unit will be replaced under warranty, but says I have to see a technician - but I cant until tomorrow at earliest.
What then follows is a discussion about the process - his argument is that it allows the customer to attend at a time that suits them (but it suited me NOW - I was nearby). In reality the converse is true you can only chose a slot that suits apple.
The manager, stated that there are two diff stocks of goods. Items for sales and items for replacement. I suggested that he went to the replacement pile and provided one from that. NBo go - the technical dept could only do that.
I agree that booking for TECH SUPPORT is a great idea, but for a product replacement under warranty - especially when 3 people (and user forums) had advised this would be the case - this is not good service at all. The manager looked at me and uttered platitudes along the lines of ' thats your opinion', ' you are entitled to think that' - all of them verging on patronising. he even went as far to say that customers like being able to book a slot - erm - they have no choice!
He advised he 'would take my views on board' and would 'pass them on to the manager' - he was in fact the deputy manager. I left my details and explicitly asked for her comments - needless to say I am still waiting.
So i feel like I have fallen out with a close friend. I have been an Apple convert for 2 years now and this is our first major falling out. I am annoyed, as a customer, at being treated like this and forced into such a rigid system, and bitterly disappointed that a company that has such a a wonderful end user experience in terms of the products themselves and the sales side should treat loyal customers (in fact any customers) this way when trying to dal with faulty goods!
So, anyone have any thoughts - agree/disagree - who can I voice this to in Apple - the store doesn't seem to care past lip service!
I will also try to repost this on the general area if there is one
Rgds
MichaelHi,
I used to work at an Apple Store so I have 2 summers of customer service experience under my belt. Let me just say that, yes, I empathize. Some of the store policies are ridiculous, which is partly why I left the company. Well, ok no, I just like to say that that's why I left. I'm actually a student.
Anyways, whoever told you that you can't make an appointment at the Genius Bar was WRONG. Shame on them. Go to this website (it's just apple.com/uk/retail (and Regent Street's site specifically) and on the right hand side there's a column for you to click Genius Bar Reserve.
http://www.apple.com/uk/retail/regentstreet/week/20071118.html
Here's the entire gist of the store policy. The store is obligated to give you a new iPod Touch if there's a manufacturer defect within 2 weeks of your original purchase. You'll still need a Genius Bar appointment, but all they do is take a look at it, confirm that it's a defect, and they'll return it for you (& they'll label it as DOA - Dead on arrival), and give you a new one. Easy.
I'm guessing you are outside of the 14 day period which is causing you all the trouble. So now we're talking about the year warranty. So you got your replacement iPod touch. Should there still be a defect in your replacement, you still have 14 days from the day you received THAT iPod touch to get a new one. There's a chance that if you talk to the manager (a different one and there are several), he'll hook you up with a brand new iPod touch, without having to go through replacement protocol.
The manager you talked with sounds like a jerk to me, and believe me, I hate it when Apple employees try to think theyre "all that." We student employees used to laugh at how seriously some employees took it. But really, those guys are there to help you and give you solutions, at least that's the company line. With that in mind, demand them to do what's right. I wish I could actually help you. I used to take care of people in situations like these all the time.
Good luck. -
Source File shows White Screen in Source + Program Monitor
Hello,
I'm having an issue with only one of three media files in my Premiere Pro CS6 project.
When I try to preview this one video file in the Source Monitor, it shows only a white screen, and I can only move the playhead to the beginning and end of the file. I then plopped the clip into the sequence to see if rendering it would give me better luck in the Program Monitor, yet to no avail. The file supposedly successfully rendered, yet when I open the subsequently created "Preview" file in VLC, the entire clip is completely white for its entire duration. (I think it's interesting to note that VLC plays the source file correctly, and that this footage has been successfully used in a separate project in Final Cut after converted to ProRes with Compressor.)
I've opened the file with GSpot to make sure I had the Codec installed, yet GSpot doesn't list any Codec information for this file. It only lists Container information.
(Screen shot of GSpot with white-screen issue in the background)
My Video Card drivers are up to date, taken directly from the chipset's manufacturer's website.
Codec: (See post below for Media Info dump)
Premiere Pro version 6.0.3 (001 (MC: 264587)), installed in English.
Sequence Settings: DVCPROHD 1080i50 default settings (framerate changed to 50FPS)
Windows 7 x64 Service Pack 1, English, 1440x900 32bit Color
Pentium(R) Dual-Core CPU T4200 @ 2.00 GHz
2GB RAM
Mobile Intel(R) 4 Series Express Chipset Family, Driver version 8.15.10.2869
53.2GB of free space on the SSD all of the media files, the operating system, the Adobe Premiere installation, and scratch disk is located.
I'm unsure of the camera used to record this footage.
Thanks for reading my post, and let me know if you need any more information.General
ID : 255 (0xFF)
Complete name : C:\Video Workspace\Source Media\VSB 01 Stand Bühnenkamera VORNE.mpeg
Format : MPEG-TS
Commercial name : HDV 1080i
File size : 11.4 GiB
Duration : 1h 0mn
Start time : UTC 2011-10-16 17:36:49
End time : UTC 2011-10-16 18:37:17
Overall bit rate mode : Constant
Overall bit rate : 27.0 Mbps
Maximum Overall bit rate : 33.0 Mbps
Encoded date : UTC 2011-10-16 17:36:49
Video
ID : 2064 (0x810)
Menu ID : 100 (0x64)
Format : MPEG Video
Commercial name : HDV 1080i
Format version : Version 2
Format profile : Main@High 1440
Format settings, BVOP : Yes
Format settings, Matrix : Custom
Format settings, GOP : M=3, N=12
Codec ID : 2
Duration : 1h 0mn
Bit rate : 25.3 Mbps
Maximum bit rate : 25.0 Mbps
Width : 1 440 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate : 25.000 fps
Standard : Component
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Interlaced
Scan order : Top Field First
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.650
Stream size : 10.7 GiB (94%)
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Audio
ID : 2068 (0x814)
Menu ID : 100 (0x64)
Format : MPEG Audio
Format version : Version 1
Format profile : Layer 2
Codec ID : 3
Duration : 1h 0mn
Bit rate mode : Constant
Bit rate : 384 Kbps
Channel(s) : 2 channels
Sampling rate : 48.0 KHz
Compression mode : Lossy
Delay relative to video : -40ms
Stream size : 166 MiB (1%)
Menu
ID : 129 (0x81)
Menu ID : 100 (0x64)
List : 2064 (0x810) (MPEG Video) / 2068 (0x814) (MPEG Audio) / 2069 (0x815) () / 2065 (0x811) () -
My ipod has a white screen, have tried resetting and connecting to itunes, but nothing is working. Pls help
See Dispay shows white screen Here > http://support.apple.com/kb/TS2771
-
Calendar app shows white screen
After IOS 8.1 upgrade, Calendar App (synced with gmail calendar)shows white screen with plus sign and magnify glass in upper right, nothing else! Chatted with Apple Support. They had me back up IPhone to computer via ITunes and then Restore IPhone. After Complete Restore, I reinstalled backup from computer. Same issue. Still no Calendar. Any Help would be appreciated. It is an iPhone 5C.
Thanks,
RickI must have filled 20 bug reports at least is teh last 3-4 days (since I upgraded).
In my early time with Apple products, I used to find one bug per month.
Came Apple maps and that became once a day (including with wrong locations)
Now comes iOS 7 and it is ... once every hour or more.
I just can't believe it !! -
Itune showing white screen(ipad3)
itune showing white screen after upadating my iPad3 to iOS6.
does anyone have a solution for it or facing same problem.
seems like iOS6 has some issues better not to update.Quit the iTunes app completely and restart the iPad. Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
If that doesn't help. reboot the iPad. Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. -
My mac book pro only shows white screen.
My mac book pro only shows white screen and then I rebooted with shift+command+P+R and now I have option to restore my computer but I am afraid to lose anything on my hard drive. What do i do?
Howdy Lowana42,
Welcome to Apple Support Communities.
It sounds like your MacBook Pro has a startup issue that is causing it to only display an Apple logo. Try the suggestions in the article below, they will resolve most issues like this one.
How to Troubleshoot iSight
I hope this helps,
-Jason -
My App Store is showing white screen on features and charts display
My App Store is showing white screen on features and charts display. Any ideas what I should do?
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
My Compaq is currently displaying only a white screen. The laptop boots up fine and displays fine on an external monitor.
I have taken it apart and reseated the connectors on both the screen and the motherboard with no effect. So I am sure it's not a loose connection.
Before I go and splash out on a new replacement screen, is this an issue that is usually seen when the screen itself is at fault. Could it be the cable? or the connection on the motherboard itself. Is there a way to be certain?
I don't want to buy a new screen and find it's not at fault.
Many thanks!Hello, @Skyfox
Welcome to the HP Forums.
I see that you have a white screen issue with the notebook. I will try to assist you.
With the steps you've taken and the fact it works correctly with an external, leaves only the display screen as the possible cause. That being said, there is no 100% way to know that it is not a cable causing the issue.
Typical steps for this issue:
Restart notebook
Hard reset notebook
Test with external monitor
Reconnect LCD cables and check all other display cables
Have notebook serviced.
You're at the point of service. This really limits the options, and a display replacement may not correct the issue.
I hope this adds any insight to the choice you need to make next.
Thank you for posting on the HP Forums.
I worked on behalf of HP. -
my iphone 3gs shows white screen i restored it in itunes then to same problem once i connect my phone to charge i can hear the sound and if i put for silent mode i can fell the vibration so what the problem in my phone
Here is what you should do turn the device on hold the home button and the power button until the device turn off keep holding and when the device reboots release the power button but hol the home button until it shows the iTunes logo then restore it
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