IPod Shuffle (2nd Gen) ruined onboard USB hub (Power surge on hub port)

A user that I support fried his onboard USB hub on his laptop by plugging in his new iPod shuffle. Before doing this, everything else worked, but now, no USB devices will work.
When he tries to plug in his wireless keyboard/mouse receiver, it says "Power surge on hub port" as a popup balloon (this is Windows XP Pro) above the system tray. When he clicks on it, it says:
"A USB device has malfunctioned and exceeded the power limits of its hub port. You should disconnect the device.
(The location of the device is shown in bold type)
To reenable the port, disconnect the hardware and click Reset. If you click close, the port will no longer function."
Options: Reset, Close
Neither resetting the port nor rebooting the computer will resolve this problem. Most USB devices are not recognized at all (Windows does not respond to them and they are shown as Unknown Devices in the Device Manager).
This affects not only the USB port that the iPod Shuffle was initially connected to, but all the USB ports on the computer.
From everything that I can tell, the USB hub built into the motherboard is fried and needs to be replaced.
Has anyone else had this problem?
Is this something that Apple will admit to and pay for?
Kevin Eves
Systems Engineer
Hardware information
Laptop Model: HP compaq nx5000
Motherboard Name: Hewlett-Packard 08BC
Motherboard Chipset: Intel Montara-GM i855GM
Universal Serial Bus controllers:
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD 5.1.2600.0
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2 5.1.2600.2180
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4 5.1.2600.2180
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 5.1.2600.2180
USB Root Hub 5.1.2600.2180
USB Root Hub 5.1.2600.2180
USB Root Hub 5.1.2600.2180
USB Root Hub 5.1.2600.2180
Driver Description: Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
HP compaq nx5000 Windows XP

I called Applecare and they claim that an iPod Shuffle could not have done this because it never sends power over USB, but only charges. They said to contact the manufacturer of the computer.
I am not convinced of this claim, however. Possible defects in the product could still cause this, such as it creating a short circuit and having power channel from the USB hub back into itself.
This is just off the top of my head, but can any of you think of another explanation?
The timing of everything working before the iPod Shuffle was connected and nothing working after it was connected lays the blame squarely upon the iPod Shuffle. If there had been an issue with the motherboard or its USB hub, it would have shown up before; other USB devices that draw significant power never triggered such a hypothetical defect.
If anybody has another idea how the iPod Shuffle could have done this or knows of a way to convince Apple to take this seriously, please let me know.
Kevin Eves

Similar Messages

Ipod shuffle 2nd gen does not charge on new 5W USB power adapter

Hi,
my perfectly functional ipod shuffle 2nd gen with original dock will not charge with the new Continental Europe 5W USB power adapter, even though the specs of the power adapter include the 2nd generation shuffle. Shuffle will blink orange three times, longer than normal blinking, and then do nothing. probably nothing I can do about it, but worth a note. The US model of the new 5W adapter does not include the 2nd gen shuffle, so maybe it is an error on the apple specs page.
Maybe the 2nd gen needs more than 5W to charge?

indeed, it needs the bigger 12 Watt Adapter and the apple site is wrong.

Will iPod Shuffle 2nd Gen work with 1st Gen USB Power Adapter?

Hi.
I have the iPod USB Power Adapter (M9837ZM/A) and was wondering if it will also work with the iPod shuffle 2nd Gen?
Mine only lists the original shuffle (naturally) and I just realized that Apple apparently re-designed the USB Power Adapter (MB051LL/A), which does list the 2nd Gen shuffle (http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?mco=E82 45892&nplm=MB051LL/A).
Does anyone know if I can use my power adapter with my new 2nd Gen shuffle?
Thanks!

Will I be still pleasantly surprised when my iPod is fried?
So, what you're saying is, that whatever happens, it cannot do harm to the iPod?
If that's so, i'll give it a try.

Ipod shuffle 2nd Gen- Not Recognised by Windows 8.1 Laptop

Hi All,
I have HP Laptop with .... Windows 8.1 / 4gb RAM / Intel i3 / 64-bit, i am trying to connect my Ipod shuffle (2nd gen) to laptop but its failed in Itunes (i got updated one) as well as in Windows..
at the same time, the same ipod i can connect and use at windows XP computer.
is anyone there to help me out.
Thanks in advance.
Regards
Rahul

Unfortunately, I use a Mac; I'm not a day-to-day Windows user... When you connect your USB flash drive, it should appear as a device in a Windows view, like the one you provided as a screenshot. When you connect your shuffle, if things are working normally, the shuffle should similarly appears as a device. Whether it is recognized as an iPod or not, it should appear as a device. If it does not, that means the USB (3.0) port (on your laptop) does not see that you have connected the shuffle. If it does (appear in Windows), that's good news. You may be able to trouble-shoot and fix the problem, using this document
iPod: Appears in Windows but not in iTunes - Apple Support
I suggested trying a self-powered USB 2.0 hub (if you have one), because the hub should be recognized as a device by Windows. In the screenshot, it looks like there are two hubs already connected ("Generic USB Hub"), unless that is something internal that is identified as a "hub." If a hub is older and works with the shuffle, then your laptop may be able to connect to the shuffle through the hub.
Here are two other things you can try.
(1) You said the shuffle still works with your older PC. Connect it to iTunes on that computer, and go to the shuffle's Settings screen (select shuffle in iTunes). There is a checkbox for Enable disk use. Check that box and Apply. With this setting enabled, the shuffle acts like a USB flash drive (to Windows). Maybe that will let Windows see it, and then iTunes will also see it (as an iPod). NOTE: When disk use is enabled, you need to Eject the iPod in iTunes before physically disconnecting it, because the iPod's disk is continuously mounted by the system.
(2) If the above does not help, connect it to iTunes on the older PC, and do a Restore on the shuffle. This will erase the iPod, reinstall its software, and set it to default settings.
Restoring iPod to factory settings - Apple Support
It's a long shot, but maybe there is some kind of odd data corruption on the shuffle's storage that is causing the laptop to not see it (even though the old PC can see it fine). After doing the Restore on the older PC, connect it to the laptop.

IPod Shuffle (2nd Gen) not charging, just blinks orange once.

Hi,
I was using this iPod Shuffle 2nd Gen for almost 4 years without any problem, After I got iPod Touch 4G a year back, I stopped using shuffle for almost a year. When I looked at it recently, of course, to give it to my niece - it's not responding. Thinking that battery drained, I tried to charge the shuffle using the then supplied USB doc.
When connected it just blinked orange once - only once that's it. Nothing happend. Even after keeping it for a whole night, nothing happend. It doesn't play, iTunes won't recognize, but windows 7 says "USB Device not recognized", and it was showed under Generic USB Hub as "Unknown Device"
I used USB 2.0 port back of my computer.
Tried using 3rd gen shuffle charging cable, but this time not even the orange blink.
Tried suggested resetting option (http://support.apple.com/kb/HT1655), but invain.
Any suggestions?

If you do
Apple Menu -> About This Mac -> More Info -> System Report
to run System Information (or System Profiler), does the "iPod" appear as a connected device under
Hardware -> USB
Try doing the above with the shuffle connected directly AND using the power USB hub you mentioned.
Have you tried connecting something else to that USB port, to confirm it is working properly? Preferably, it should be something similar, like a USB flash drive or port-powered external drive (data storage devices that get power from the USB port).
Two other related tests... Create a new user account in System Preferences Users & Groups pane. The new user account can be Standard or Admin. Log out and log in to the new user account (do not use Fast User Switching). In the new user account, run iTunes and connect the shuffle.
And the other test. Start up in Safe Mode
http://support.apple.com/kb/ht1564
Connect the shuffle while started up in safe mode, to see if it appears anywhere. These two test are to see if you have a process running when you start up normally, that interferes with the iPod being recognized.

Does the iPod Shuffle (2nd Gen) need to be fully charged...

Does the iPod Shuffle (2nd gen) need to be fully charged (green light) to appear in my iTunes. I just bought one on eBay... not sure if it works. It's plugged into the USB port and the light is orange (solid, not blinking).
Should I expect it to turn green before it will show up as a Device in my iTunes?

So, the issue on this one was that I was not plugged directly into my computer - I was using a usb hub. Once I removed the hub and put the ipod shuffle (2nd G) directly into my hard drive it opened up iTunes and I was able to synch. It never did show a green light, until I unplugged it and put the ear buds in, turned on the "on" switch and there was a green light. I hope this helps someone else.

My ipod shuffle (2nd gen) doesn't appear to be charging anymore

my ipod shuffle (2nd gen) doesn't appear to be charging anymore. Have tried different usb ports, etc. The computer does not recognize it as being plugged in.

I just had that same problem. I also have my iPod touch but i also want to use this for many other reasons... SOMEBODY HELP!!!

Ipod Shuffle 2nd Gen won't turn on

Hey,
Just recently found my mom's unused Ipod Shuffle 2nd Gen, sealed, not opened and still in the box. So i wanted to check it out see if it works, it connected to the computer just fine, put all the music on, charged fully and the green light was on while it was connected to the computer, the problem is as soon as i unplugged the ipod from the computer it wont respond the the on and off switch, its suppose to give out a green light when its on right? i dont see any.
Can anyone tell me what the problem is here?
Thanks

Lithium-ion batteries, if left in a completely discharged state for an extended period, can become unable to hold a charge. That 2nd gen shuffle has been sitting in its unopened box for about five or six years. If that's the case here, it operates fine while getting power from the USB port, and appears to charge, but it is unable to hold that charge when disconnected from power. Therefore, nothing happens when you move the power switch. Here is a document from Apple about batteries
http://www.apple.com/batteries/ipods.html
(see Long Term Storage section)
You can try doing a Restore on the shuffle in iTunes, in case the problem is related to software. The Restore button is on the shuffle's Settings screen, when it is selected in iTunes.

IPod Shuffle 2nd gen and Mac problem/troubleshooting guide

Ok, warning this is going to be a little long...
The problem: Brand spanking new out of the box ipod shuffle 2nd gen won't play songs after ipod assistant setup. Flashing green/orange lights. Also will not update or restore (greyed out). Shows up as formatted for Windows. Software and Serial show up as "n/a".
System specs: Powerbook G4 17inch 1ghz, 1gb RAM, 10.4.9 running iTunes 7.1.1
Attempted solutions that have NOT worked:
1) mac retail store visit to genius bar. it restored on mactel machine. worked and played songs. unfortunately resyncing to my library caused ipod to return to problems above immediately.
2) another mac retail store visit to genius bar, this time with laptop to show them the problem. they told me it was my machine not the shuffle. i explained i am a mac sys admin and that is ridiculous...my machine though a few years old is completely up to date. we then deleted all receipts out of the Library dealing with iTunes and reinstalled iTunes via software update. same problem immediately after the setup assistant. no software version and no choice to update or restore ipod. downloaded the ipod reset utility for mac for 2nd gen shuffle and error message shows "the selected ipod is not supported by this utility". also shuffle icon shows up as generic white ipod. mac genius stumped so they swap out my brand new shuffle for another brand new shuffle.
3) 2nd shuffle in a week and same problems occur. will not update in iTunes. will not restore in iTunes. will not restore in ipod reset utility. icon shows generic white ipod. i can copy music to it but it will not play, lights flash green and orange.
4) tried to use disk utility to reformat. erase using MS-DOS, but it says FAT16 instead of FAT32. same problems as above.
*weird that I can't reformat to FAT32 when selecting the MS-DOS format. I only see FAT16 as a choice. Disk utility should do FAT32 but I can't seem to get it to work on shuffle and i don't have a spare hard drive to test it on. Anyone have any experience reformatting ipods via Disk Utility to windows format? Please share...
At this point I have access to a mactel book and will attempt to fix it on the newer machine. I will be very upset if it works because there is nothing saying that you need new hardware to use the new shuffle. i also get the usb 1.1 error message but again there is nothing saying you need usb 2.0 for shuffle use.
if anyone has tried anything different with good results please respond! from my experience this seems to be an issue specifically between older mac ppc machines and the new windows drivers installed on the shuffle. i use windows drives all the time with my mac and there are no problems. however a brand new ipod shuffle 2nd gen out of the box does not seem to like my older machine...even after two reinstalls of itunes! even the reset utility is not working as described....
any help with this is much appreciated!!!
Powerbook G4, 1ghz, 1gb RAM, usb 1.1, 17inch Mac OS X (10.4.9)

Ok here it is, my final post on thoughts on this issue...
Unfortunately, my guess was correct, there does seem to be a hardware issue related to iTunes 7.1.1 and whether it is on a mactel machine or an older ppc machine.
I can confirm this because the ipod settings screen on my older PPC powerbook is TOTALLY different than the screen I saw on the newer mactel macbooks, even though the software version says its EXACTLY THE SAME! (iTunes 7.1.1)
On a mactel macbook, I see the ipod shuffle settings such as "Autofill" etc with the correct icon and software version and serial number.
On my PPC powerbook, I see a generic white ipod icon (even though the finder shows the correct icon of my 2nd gen shuffle) and the settings tab for the ipod is completely different....the update and restore continued to be grayed out, there is no software version or serial number available as well. This is probably why I am not able to register my ipod shuffle from my machine.
I did not erase and resync the ipod shuffle to my PPC machine to see if that would allow it to continue working. So far so good. After unmounting, it still plays songs. However, I checked the "manage songs manually" option and added just one more song to the shuffle. I tried to then play that song but it would not play even though it was copied onto the shuffle...I could play it from the ipod via iTunes but not when I was just listening to the shuffle. I confirmed this with the application "PodWorks", the song I copied from my library does NOT show up in the list of songs on my ipod shuffle...however it DOES show up and play in iTunes.
So I feel pretty stuck right now...
I can have a working ipod shuffle but NOT from my ipod library. It seems I can only listen to songs off my friends newer machines because for whatever reason, the ipod shuffle DOES NOT WORK with a PPC Powerbook 17inch, 1ghz, 1gb RAM, 10.4.9 running the current latest version of iTunes 7.1.1.
***** to be me. Anyone else come to same conclusion?
If this is real then other users with older macs should not waste their money on the 2nd generation ipod shuffle. Please respond if you have any suggestions or thoughts on this matter.
Mac OS X (10.4.9)

IPod Shuffle 2nd gen not recognized by iTunes anymore

I have had this ipod shuffle 2nd gen for almost a year. I am unable to recharge it. iTunes does not see it anymore. What do I do?

Does it show in Apple System Profiler's USB tree? Have you tried connecting it (through its dock) to another computer?

Ipod Shuffle 2nd gen isn't recognized by my MacBook with new cable.

I have an Ipod Shuffle 2nd gen, I used to charge it with the original dock that came with it, but my cat ate that and I had to buy a new cable. I'm a newbie to computer stuff so bear with me if the info I provide is insufficient. The cable I bought looks like this:
http://www.reghardware.com/2009/03/13/ifixitshuffledisassembly/
But now when I connect it to my MacBook Pro it won't get recognized at all! Does this new sync cable only work with the latest generations of Ipod Shuffle? What gives?

The Apple store shows that the type of USB cable you bought is only compatible with the 3G and 4G shuffles.
http://store.apple.com/us/product/MC003ZM/A?fnode=MTY1NDA0OQ&mco=MTA4MjUwNDg
The 2nd generation shuffle is compatible with the dock style USB cable:
http://store.apple.com/us/product/MA694G/A?mco=MTY3ODQ5OTY

Ipod shuffle (2nd gen.) not recognized by my powerbook (g4)

My new iPod shuffle (2nd gen.) not recognized by my powerbook (g4). Get error message "The disk you inserted was not readable by this computer". It works just fine with my iMac (g4). If iTunes is open the shuffle is just not recognized. Have tried my shuffle on a friend's PowerBook (Intel based) and it works fine. His new shuffle behaves exactly like mine on my powerbook. All other uses with USB ports appear fine - flash drives etc. I did initialize a new flash drive with 128 bit encryption before the 1st attempt to initialize my new shuffle.
Help! Thanks

Does it show in Apple System Profiler's USB tree? Have you tried connecting it (through its dock) to another computer?

PowerBook won't recognize iPod Shuffle 2nd Gen, PC will

Just before I throw yet another iPod Shuffle 2nd Gen 1GB down the toilet, I thought I'd check here for "Death Row"/"Life Support" suggestions. I've read similar questions with no, or unhelpful, answers, but here goes anyway:
After a whopping two weeks of use, my iPod stopped being recognized by my PowerBook. Not in iTunes, not in System Profiler, not in UNIX (etc etc). However, it is still being recognized by an old PC laptop I have that runs Windows 2000. So far I've tried the following:
-- The 5 R's
-- rolling back to iTunes 6 on Mac
-- iPod Reset Utility on the PowerBook (Mac doesn't recognize it so that's a dead end)
-- Restoring the iPod on the PC via iTunes
-- iPod Reset Utility on the PC
-- formatting the iPod as a drive on the PC
-- running Yamipod on both Mac and PC (admittedly, that was desperate)
Nothing, absolutely nothing, got the Mac to recognize the iPod. At this point, I've already used my one phone call with Apple Support (owning an iPod is kinda like being in jail!) and, even though it's under warranty, since I'm in the middle of nowhere in Mexico, getting the iPod back to Apple will cost me, oh, about the cost of a new iPod Shuffle!

If anyone comes across this post because they have the same problem, and you're "tech-savvy" enough to figure out how to reset your iPod, forget it, do yourself a favor and stop looking in this forum.
Below are links to three recent posts, all people with the same problem, none of them got any help from any Apple moderators and got "helpful" answers like "try cleaning your USB port" and "did you sweat too much while using it?"
"Not recognized by OS X or Windows XP -- charges and plays fine, though"
http://discussions.apple.com/thread.jspa?threadID=1572062&tstart=0
"Shuffle not recognized by itunes after a couple charges"
http://discussions.apple.com/thread.jspa?threadID=1508538&tstart=15
"constantly blinking orange light; no longer recognized by computer"
http://discussions.apple.com/thread.jspa?threadID=1444289&tstart=30
It's a common problem, Apple knows, Apple doesn't care, so, if you can, send it back or, better yet, throw it away and save yourself future headaches.

My ipod shuffle 2nd gen wont turn on or charge

my ipod shuffle 2nd gen wont turn on or charge

Are you using the original USB docking cable (with mini-dock) to connect the shuffle to USB?
When you connect it to USB, does the shuffle's light come ON in any way? If so, what does it do?

My ipod shuffle 2nd gen wont charge

my ipod shuffle 2nd gen wont charge i even got a new cord and it still wont charge why

Hello pc1850,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iPod's battery doesn't charge
http://support.apple.com/kb/TA44551
Faulty port on the computer
If something is wrong with your computer's FireWire or USB port, it may not supply power to iPod. Note: Only iPod mini can get power from a high-powered USB port using the supplied cable.
Check the connections.
Try another known-good FireWire (or high-powered USB) port on a different computer if available.
If you do not have access to another computer, use the Apple iPod Power Adapter.
Plug in one end of the FireWire cable to the Apple iPod Power Adapter and the other end to your iPod.
Plug the Apple iPod Power Adapter into a working electrical outlet.
If you have an iPod (with Dock Connector) model, connect the FireWire end to the Apple iPod Power Adapter and the dock connector to iPod. Warning: Never plug the dock connector end of the FireWire cable into a computer's FireWire port.
If this resolves the issue, consult your service and support guide to see how you can have the computer's port repaired.
Faulty Apple iPod Power Adapter
If something is wrong with the Apple iPod Power Adapter, it may not supply power to iPod.
Try another known-good electrical outlet.
Make sure all the connections are good. Try disconnecting and reconnecting all connections to make sure they are snug.
Try another Apple iPod Power Adapter if one is available.
Try connecting iPod to a computer's FireWire port using iPod's FireWire cable.
If this resolves the issue the Apple iPod Power Adapter needs to be repaired. You can arrange for repair at theiPod Service Website.
Best of luck,
Mario

IPod Shuffle (2nd Gen) ruined onboard USB hub (Power surge on hub port)

Similar Messages

Maybe you are looking for