IPod Shuffle 2nd Gen suddenly freezes PC and I've tried everything, Help!

In the past few days, my iPod Shuffle 2nd generation suddenly started to freeze my computer moments after it syncs new music onto it or is plugged in for awhile. I've tried everything to find out why it's begun doing this. Here's what I've tried:
- I recently updated to iTunes 9 around the time it began freezing, and thought maybe that was the problem. I completely uninstalled it and installed an older version. Didn't work.
- I reformatted and reset my iPod to factory settings. Didn't work.
- I've done many complete virus scans on my PC. It didn't find anything.
- I've synced the iPod with another PC to see if it would freeze it. It didn't and works fine elsewhere, leading me to believe there's some software issue going on.
I've checked many forums and read many stories about similar issues but nobody has a concrete answer. I don't have a free Customer Service call left with Apple. Any body have any ideas?
My computer stats:
- Windows Vista
- Plenty of free space
- HP Pavillion notebook
- iPod Shuffle 2nd gen
- Currently using iTunes v. 8.2

Still no solution here, even with the help from Apple's tech support team. The first person I spoke with was the most helpful in knowing about this issue. He guided me on how to cleanly uninstall iTunes (all 6 components) and then reinstall. He said the Apple Mobile Device Support Assistant has been causing issues when updating and sure enough, I looked at the date when I updated to the latest iTunes, it was the exact date when my computer began having the freezing issue. Unfortunately, this didn't work. I completely uninstalled the iTunes again, and tried installing an older version. Didn't work.
I called Apple tech again today, and the person felt there was a conflict issue with other programs, so he sent me a guide on how to use msconfig to figure out which program could be doing that. Again, that option didn't work and iTunes froze again.
I really, really, really agree with the first Apple tech support person I spoke with that iTunes' latest version is the issue. It's no coincidence that the problem began right after the update occurred, but now I'm left with two iPod devices rendered completely useless since whatever was installed onto my PC in the latest iTunes has glitched up the system.

Similar Messages

My ipod shuffle 2nd gen suddenly stops playing music after 15-20 mins.First it flashes green light and then flashes red light rapidly. Any solution to this ?

My ipod shuffle 2nd gen suddenly stops playing music after 15-20 mins.First it flashes green light and then flashes red light rapidly. Any solution to this ?

A 2nd gen shuffle is about six year old at this point. The likely cause is a battery that is worn out, with greatly reduced capacity or inability to hold a charge. The initial green light shows a good charge. The red light means the battery is drained.
Since the shuffle still appears in iTunes, you can try doing a Restore in case the cause is related to corrupted software on the shuffle. The Restore button is on the shuffle's Settings screen in iTunes. This will erase the shuffle, re-install its software, and set it to default settings.
Also, when the light becomes red and the shuffle stops playing, try turning OFF the shuffle for at least ten seconds. Then, turn it back ON. This resets the shuffle. Does it play again? If it does, let it play until it no longer plays again. Repeat turning it OFF and ON until it no longer plays. Then, connect it to power and charge it to full. See if that makes any difference.
If that does not help, the solution is to replace the battery. If you have a repair shop do it, the cost is probably uneconomical, compared to the cost of a brand new 4th gen shuffle ($50) that has more features, and a new set of headphones, plus a one-year warranty.
If you are good at such things, this web site has repair guides
http://www.ifixit.com/Device/iPod_Shuffle

IPod Shuffle 2nd Gen, blinks 3 times and stops (Only connected to power outlet))

Its a iPod Shuffle 2nd generation of 1GB. When I connect it to a power outlet via Apple's USB Adapter, it blinks 3 times and then it stops until I reconnect it again (reconnecting leads to the same thing). When I turn it on, it functions normally. I haven't used it in a long time ago, but I connected it a long time to iTunes to pass songs and when I turn it on it'
When I connect it to iTunes, it's the same, but iTunes recognizes it as a non-problem iPod. It even charges connected to iTunes (but it only blinks 3 times after connecting it and it's over, but keeps connected)
I think it even charges with iTunes, i can copy songs and everything. But I don't want to be stuck at a computer every time i need to charge

Hello adrian,
Thank you for contacting Apple Support Communities.
The iPod user guide has a section covering the actions of the status lights. See page 8 in the following guide:
iPod shuffle Features Guide
http://manuals.info.apple.com/MANUALS/0/MA197/en_US/iPod_shuffle_Features_Guide. pdf
Regards,
Jeff D.

IPod Shuffle 2nd Gen not turning on what ever I do. Help!

Hi guys,
My mum brought a iPod Shuffle 2nd Generation from Apple Store when it was top of its model. I use the apple charger that comes with it.
Some reason I have found it in a pile o' stuff and it doesnt show up on the Desktop or iTunes. I tried iPod Reset Utillity (it doesnt show up either),
and I installed iPod support off my old OS X install disc. I did the Reboot,Reset,Retry etc... but it doesnt work. I dont want to buy anything else.
Is there anything I could do?
My OS is: Mac OS X 10.8.2 Mountain Lion
iPod Shuffle: iPod Shuffle 2nd Generation (unknown year)

The Genius Bar at an Apple Store does not charge you, unless they do some repair work, and they won't do work on a 2nd gen shuffle at this point, only help with troubleshooting.
For example, in your case, the problem seems to be no connection, for power or data. That could be a problem on the USB port, on the USB cable, or on the shuffle itself. I think you've ruled out a bad USB port by trying multiple computers. You can't rule out a bad USB cable unless you have another shuffle to try with your cable, or you have another (known-good) cable to try with your shuffle. The Genius Bar probably has a cable they know is good. If your shuffle works with that cable, you have a bad cable. If it does not, then the problem is likely to be something in the shuffle, such as a bad headphones jack or logic board or something else.
NOTE: The short USB cable that is for the 3rd and 4th gen shuffle will fit on a 2nd gen shuffle, but it will not work. The connector is different. But there are similar looking third-party cables that are made for the 2nd gen shuffle.

Ipod shuffle 2nd gen suddenly not recognized by itunes, any ideas?

My 2nd gen shuffle is suddenly not recognized by itunes, all troubleshooting done per apple support, ie make sure cords plugged firmly, try all usb ports, try different cord etc... any ideas?

Hello,
I had a similar problem. I posted my problem in this link:
http://discussions.apple.com/thread.jspa?threadID=836301&tstart=0
Would you read that and see if it sounds like something you're experiencing? If so maybe we can both scream for help on here at the same time, and get some answers!

Ipod Shuffle 2nd gen doesn't operate and computer does not respond.

Hi,
I'm having troubles with my 2nd gen iPod shuffle.
I was listening to music at night but accidently left it on during night.
Next day no light flashed when i turned my iPod on, so I put my iPod on the dock, hoping it would turn on again.
I've had my iPod in the dock for a full day now but it still doesn't operate when I try to listen to music. Also, the computer doesn't recognize it. I've tried using another iPod, which worked, and also tried using another dock, with no result.
Can anyone help me?
I hope my English is understandable.
Thanks.

I just had that same problem. I also have my iPod touch but i also want to use this for many other reasons... SOMEBODY HELP!!!

Syncing Ipod Touch 2nd gen to Windows 7 PC. i have tried everything.

Okay so, i've been using my Itunes for about a year now, without using any apple device, just so i could listen to music.. My sister gave me her Ipod touch 2nd generation yesterday. It was connected and synced to a different library but i thought that my Itunes was at least supposed to recognize the device? i want to sync it with my library, even if that means i lose all the media and data on it now.
My computer doesn't even recognize the ipod. When i plug it in it says it's charging, but the Device Manager has no "Unknown Device" or "USB Mass Storage Device" or even "Ipod". It doesn't have a title even relevant to the ipod.
I've tried everything on these two articles. None of it works. V Help, please!
http://support.apple.com/kb/TS1495
(iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows)
and/or
http://support.apple.com/kb/TS1538
(iPhone, iPad, or iPod is not recognized by Windows due to driver installation issues)

I have been trying for about a month to get my Touch to sync with i-tunes. I have already used up my "1" support from the technical center and I think apple is a bunch of a$$es for not supporting this product better. They change the OS for i-tunes and then nothing works afterwards....Lame! If anyone finds out how to repair this issue please let us know, Apple is of no help to us. I'm glad windows has something out now, time for something new on the Christmas list !!!!!

Ipod shuffle 2nd gen blinks 3 times and thats it..

My Ipod worked fine up until 3 days ago when it just descided that my usb was too slow or something?? An error message popped up and then my ipod has never connected with my pc again.
When i pop the shuffle onto the usb dock the red light blinks 3 times and then goes off.
NoIcon in the sstray, no image in the drivers, nothing.
Im at my wits end trying to fix this thing.Can any one help me?!?

There is a procedure in TS1363 that tells how to reset the iPod Service on Windows. Here is the link to TS1363: http://support.apple.com/kb/TS1363
The Reset procedure is the first of several things to do to get the iPod recognized. You should also get the iPod Reset Utility. But to use the utility, you have to get the Windows machine to see the iPod first.
Message was edited by: William White1

Ipod Shuffle 2nd Gen won't turn on

Hey,
Just recently found my mom's unused Ipod Shuffle 2nd Gen, sealed, not opened and still in the box. So i wanted to check it out see if it works, it connected to the computer just fine, put all the music on, charged fully and the green light was on while it was connected to the computer, the problem is as soon as i unplugged the ipod from the computer it wont respond the the on and off switch, its suppose to give out a green light when its on right? i dont see any.
Can anyone tell me what the problem is here?
Thanks

Lithium-ion batteries, if left in a completely discharged state for an extended period, can become unable to hold a charge. That 2nd gen shuffle has been sitting in its unopened box for about five or six years. If that's the case here, it operates fine while getting power from the USB port, and appears to charge, but it is unable to hold that charge when disconnected from power. Therefore, nothing happens when you move the power switch. Here is a document from Apple about batteries
http://www.apple.com/batteries/ipods.html
(see Long Term Storage section)
You can try doing a Restore on the shuffle in iTunes, in case the problem is related to software. The Restore button is on the shuffle's Settings screen, when it is selected in iTunes.

ITunes 8.1 and iPod Shuffle (2nd gen)

Since "upgrading" iTunes to 8.1, I find that my iPod shuffle is behaving erratically for the first time in its life. Now, this may simply be a coincidence--no way to know for certain that the 'pod isn't just suddenly, magically on its last legs--but it seems that the Shuffle now sometimes won't play a cut while I'm listening to it as a 'pod; and also won't play cuts when clicked in the iTunes window, while it's attached to the computer for updating. I've clicked on cuts up and down the list and nothing plays. Eject it, quit iTunes, plug the Shuffle back in, and maybe it will work. Reordering the cuts in the playlist also seems suddenly a little wonky. Long, spinning ball delays now and then when I drag cuts up the list to rearrange their order in the list. Pauses before the iPod synchronizes.
And, no, I do not sync it automatically, thank you.

I have just 'upgraded' to iTunes 8.1 from 7 and now my iPod Shuffle 2nd gen plays songs ONLY in a random order if I fill it using the 'Autofill' button (selecting random songs), REGARDLESS of the play mode switch position on the iPod itself. Have tried resetting it to factory settings but to no avail! If I fill it using the Autofill button but let it choose the songs in order (not random), it does play sequentially but some songs don't get played.
I used to be able to fill it randomly with Autofill and then sort the songs it had selected by clicking the Artist or Album etc column heading in the iPod window and this would be used as the order when playing back in sequential mode. This is now broken too! My shuffle has had very little use (perhaps 20 charges) and it is in fab condition.
What is going on, Apple?

IPod Shuffle 2nd gen and Mac problem/troubleshooting guide

Ok, warning this is going to be a little long...
The problem: Brand spanking new out of the box ipod shuffle 2nd gen won't play songs after ipod assistant setup. Flashing green/orange lights. Also will not update or restore (greyed out). Shows up as formatted for Windows. Software and Serial show up as "n/a".
System specs: Powerbook G4 17inch 1ghz, 1gb RAM, 10.4.9 running iTunes 7.1.1
Attempted solutions that have NOT worked:
1) mac retail store visit to genius bar. it restored on mactel machine. worked and played songs. unfortunately resyncing to my library caused ipod to return to problems above immediately.
2) another mac retail store visit to genius bar, this time with laptop to show them the problem. they told me it was my machine not the shuffle. i explained i am a mac sys admin and that is ridiculous...my machine though a few years old is completely up to date. we then deleted all receipts out of the Library dealing with iTunes and reinstalled iTunes via software update. same problem immediately after the setup assistant. no software version and no choice to update or restore ipod. downloaded the ipod reset utility for mac for 2nd gen shuffle and error message shows "the selected ipod is not supported by this utility". also shuffle icon shows up as generic white ipod. mac genius stumped so they swap out my brand new shuffle for another brand new shuffle.
3) 2nd shuffle in a week and same problems occur. will not update in iTunes. will not restore in iTunes. will not restore in ipod reset utility. icon shows generic white ipod. i can copy music to it but it will not play, lights flash green and orange.
4) tried to use disk utility to reformat. erase using MS-DOS, but it says FAT16 instead of FAT32. same problems as above.
*weird that I can't reformat to FAT32 when selecting the MS-DOS format. I only see FAT16 as a choice. Disk utility should do FAT32 but I can't seem to get it to work on shuffle and i don't have a spare hard drive to test it on. Anyone have any experience reformatting ipods via Disk Utility to windows format? Please share...
At this point I have access to a mactel book and will attempt to fix it on the newer machine. I will be very upset if it works because there is nothing saying that you need new hardware to use the new shuffle. i also get the usb 1.1 error message but again there is nothing saying you need usb 2.0 for shuffle use.
if anyone has tried anything different with good results please respond! from my experience this seems to be an issue specifically between older mac ppc machines and the new windows drivers installed on the shuffle. i use windows drives all the time with my mac and there are no problems. however a brand new ipod shuffle 2nd gen out of the box does not seem to like my older machine...even after two reinstalls of itunes! even the reset utility is not working as described....
any help with this is much appreciated!!!
Powerbook G4, 1ghz, 1gb RAM, usb 1.1, 17inch Mac OS X (10.4.9)

Ok here it is, my final post on thoughts on this issue...
Unfortunately, my guess was correct, there does seem to be a hardware issue related to iTunes 7.1.1 and whether it is on a mactel machine or an older ppc machine.
I can confirm this because the ipod settings screen on my older PPC powerbook is TOTALLY different than the screen I saw on the newer mactel macbooks, even though the software version says its EXACTLY THE SAME! (iTunes 7.1.1)
On a mactel macbook, I see the ipod shuffle settings such as "Autofill" etc with the correct icon and software version and serial number.
On my PPC powerbook, I see a generic white ipod icon (even though the finder shows the correct icon of my 2nd gen shuffle) and the settings tab for the ipod is completely different....the update and restore continued to be grayed out, there is no software version or serial number available as well. This is probably why I am not able to register my ipod shuffle from my machine.
I did not erase and resync the ipod shuffle to my PPC machine to see if that would allow it to continue working. So far so good. After unmounting, it still plays songs. However, I checked the "manage songs manually" option and added just one more song to the shuffle. I tried to then play that song but it would not play even though it was copied onto the shuffle...I could play it from the ipod via iTunes but not when I was just listening to the shuffle. I confirmed this with the application "PodWorks", the song I copied from my library does NOT show up in the list of songs on my ipod shuffle...however it DOES show up and play in iTunes.
So I feel pretty stuck right now...
I can have a working ipod shuffle but NOT from my ipod library. It seems I can only listen to songs off my friends newer machines because for whatever reason, the ipod shuffle DOES NOT WORK with a PPC Powerbook 17inch, 1ghz, 1gb RAM, 10.4.9 running the current latest version of iTunes 7.1.1.
***** to be me. Anyone else come to same conclusion?
If this is real then other users with older macs should not waste their money on the 2nd generation ipod shuffle. Please respond if you have any suggestions or thoughts on this matter.
Mac OS X (10.4.9)

IPod Shuffle (2nd gen) and iTunes 8.1.1.10 not synching...

My iPod Shuffle 2nd Gen seems to be unable to sync with iTunes 8.1.1.10 -- in a way. It is recognized in iTunes (shows up in sidebar, correctly labeled; I can view its content) and it will charge and autofill. However, it will not sync with iTunes and communicate playcounts or show me in any way that the autofill is occurring or has occurred.
I have used the "Restore" function and it did not correct the problem. Additionally, when I try to File>Sync iPod, the option is unavailable (not a clickable button/option). I really would like to be able to sync my playcounts again...
Thank you!

Are you using iTunes for Windows to sync your 1G and 2G iPods? Reading through the forums, I've only seen this issue come up on Windows machines.
As I stated in my message above, the new release 8.2.0.23 has not resolved the issue. I've actually reloaded my computer completely at this point and the issue still exists. I've confirmed that the problem is not the iPod, as I was able to successfully erase and sync using a Windows XP machine and iTunes 7.4 then move music on to the iPod. When I went back to my primary machine, I did an erase and sync, but was unable to move any music on to the iPod. The iPod Shuffle 2nd Gen will show up in iTunes, but if you try to drag songs to the iPod, autofill or apply a change of setting, iTunes will state that it is "Syncing iPod. Do not disconnect." It will stay in this mode for 2-3 minutes and iTunes will be unresponsive during this time. Once iTunes starts responding again, nothing has been copied to the iPod and none of the settings changes have been saved on the iPod.
Please note that my 60GB iPod Video syncs without issue (and no, I'm not trying to sync both at the same time).

I bought an ipod shuffle 2nd gen a few years ago. tried setting it up got bored and never tried again. really wat to use it now but i dont know how. any help would be greatly appreciated!!

I bought an ipod shuffle 2nd gen a few years back. i did try to set it up at the time but found it hard (i was young and impatient!!) got bored and never tried again. I really would love to start using it now, but i dont know how....please help!!!

Hello emmalemonjuice,
Why not take a look and make use of your iPod's User Guide?
http://manuals.info.apple.com/en_US/iPod_shuffle_Features_Guide.pdf
B-rock

IPod shuffle(2nd gen) is not recognised by Windows XP

I instaled iTunes software from the website
and transfered the songs to the iPod.
When i unpluged the iPod and turned it ON, the green light on one side is glowing continuously.
I neither responded to any of the button press.
When I plugged it in again, the system was not able to recognise the device.
Do help me resolve the issue.
Thanks in advance
Einstine A J
iPod shuffle 2nd Gen Windows XP
Windows XP

Hello,
I had a similar problem. I posted my problem in this link:
http://discussions.apple.com/thread.jspa?threadID=836301&tstart=0
Would you read that and see if it sounds like something you're experiencing? If so maybe we can both scream for help on here at the same time, and get some answers!

Ipod shuffle 2nd Gen- Not Recognised by Windows 8.1 Laptop

Hi All,
I have HP Laptop with .... Windows 8.1 / 4gb RAM / Intel i3 / 64-bit, i am trying to connect my Ipod shuffle (2nd gen) to laptop but its failed in Itunes (i got updated one) as well as in Windows..
at the same time, the same ipod i can connect and use at windows XP computer.
is anyone there to help me out.
Thanks in advance.
Regards
Rahul

Unfortunately, I use a Mac; I'm not a day-to-day Windows user... When you connect your USB flash drive, it should appear as a device in a Windows view, like the one you provided as a screenshot. When you connect your shuffle, if things are working normally, the shuffle should similarly appears as a device. Whether it is recognized as an iPod or not, it should appear as a device. If it does not, that means the USB (3.0) port (on your laptop) does not see that you have connected the shuffle. If it does (appear in Windows), that's good news. You may be able to trouble-shoot and fix the problem, using this document
iPod: Appears in Windows but not in iTunes - Apple Support
I suggested trying a self-powered USB 2.0 hub (if you have one), because the hub should be recognized as a device by Windows. In the screenshot, it looks like there are two hubs already connected ("Generic USB Hub"), unless that is something internal that is identified as a "hub." If a hub is older and works with the shuffle, then your laptop may be able to connect to the shuffle through the hub.
Here are two other things you can try.
(1) You said the shuffle still works with your older PC. Connect it to iTunes on that computer, and go to the shuffle's Settings screen (select shuffle in iTunes). There is a checkbox for Enable disk use. Check that box and Apply. With this setting enabled, the shuffle acts like a USB flash drive (to Windows). Maybe that will let Windows see it, and then iTunes will also see it (as an iPod). NOTE: When disk use is enabled, you need to Eject the iPod in iTunes before physically disconnecting it, because the iPod's disk is continuously mounted by the system.
(2) If the above does not help, connect it to iTunes on the older PC, and do a Restore on the shuffle. This will erase the iPod, reinstall its software, and set it to default settings.
Restoring iPod to factory settings - Apple Support
It's a long shot, but maybe there is some kind of odd data corruption on the shuffle's storage that is causing the laptop to not see it (even though the old PC can see it fine). After doing the Restore on the older PC, connect it to the laptop.

IPod Shuffle 2nd Gen suddenly freezes PC and I've tried everything, Help!

Similar Messages

Maybe you are looking for