Ipod shuffle 3 : impossible to detect it on mac (finder, itunes and disk utility)

Hi,
ipod shuffle 3 : impossible to detect it on mac (finder, itunes and disk utility), but it works, I can listen music. Do you have a solution for me ?
the same on windows... no détection on plug
thanks
Fred

Does it still charge when connected?  You said it still works with headphones.
It's possible that the connection port (the headphone jack) on the shuffle has become faulty.  It has different connection points, so it's possible for it to work for headphones (and charging), but not for data.  It's also possible that the USB cable is bad, if you have only one and no alternate way to test it and confirm it's working.
However, you can try these other things.  Shut down the Mac and disconnect all USB peripheral devices, including any hub.  Use this procedure to reset the shuffle
http://support.apple.com/kb/HT1655
Start up Mac with nothing connected, except for standard keyboard and mouse (for a Desktop Mac).  Connect the shuffle to a direct USB port.  Check with iTunes, Finder, and Disk Utility to see if there is any improvement.
If that works better, experiment with connecting other USB device, to see if there was some type of USB conflict, or maybe overloading of USB bus (for power).

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