IPod shuffle 4th generation will not connect to iTunes.

iPod shuffle 4th generation will not connect to iTunes.  Windows Vista and iTunes, all updates current.  Cables secure & connected.  Device driver will not load.  iPad will connect when tried with several other computers.  When I try to connect it will hang iTunes until I re-boot.  iPad does NOT appear in Windows Explorer either.

Oh, so the iPad DOES work fine connected to the same computer and the same port.  I thought you said it did not in the first post, but maybe you got that working (or I misunderstood before).
NOTE:  When things are working properly, the shuffle will not appear in Windows Explorer (except when actively syncing), unless you have Enable disk use turned on for the shuffle.  So not seeing it in Windows Explorer may not be a problem.
Is this shuffle a new purchase... so it did not previously work for you on this computer?  If so, make sure that the shuffle end of the USB cable is fully inserted into the headphones jack.  The fit can be tighter than expected, and it may seem connected, but is not.  For a surprising number of people, this was the problem.
In iTunes, is the sidebar (along left side of window) visible.  If it is hidden, from the iTunes menu bar, under View, select Show Sidebar.  When there are no devices connected, the heading DEVICES should not appear in the sidebar.  When you connect your iPad, DEVICES should appear, with the iPad listed below.  If you connect the shuffle, it is be added to the list under DEVICES.  To confirm, you do not see the shuffle listed there under DEVICES, when it is connected?
When you connect the shuffle, does its light on the shuffle do anything?

Similar Messages

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    Did you try all the troubleshooting here:
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    I recommend these troubleshooting steps from the article named:
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    http://support.apple.com/kb/ts1412
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    If a red light is blinking or continuously on, your iPod battery may not be charged. You can find information on charging iPod shuffle here. To find out how to check the battery life, see the article "Checking the charge." To get the most out of your battery, be sure to check out our battery tips and tricks article.
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    My ipod shuffle 4th generation was working fine for a few months. My son then bit the USB charger. I bought a new USB charger, but the shuffle is not charging and not showing up under the devices in itunes. It also doesn't appear in my windows under my computer. Just to note. I also have a new ipod touch. I am able to charge that fine on the same computer using the USB charger. The device (Ipod touch) does show up in windows and in itunes. The shuffle doesn't show in either place.
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    Instead of "charger," you should call it the "USB cable" to avoid confusion.  When started reading your post, I was thinking, how can your son break a USB power adapter (the "charger" that plugs into a wall socket) by biting it...
    Since you got the product with the two USB cables at the Apple Store, you have the right replacement (some third-party replacements are for the 2nd gen shuffle and do not work with the 4th gen shuffle).  Make sure you are completely inserting the plug into the headphones jack.  The fit may be tighter than expected, since the connectors are new.
    http://support.apple.com/kb/TS3572
    If you tried both of those cables, it would be unlikely that you got two faulty cables in one package.  If a new USB device has been added to the computer between the time it worked with the old cable and now, there could be a problem on the USB bus (such as not enough power or a device conflict). 
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    http://support.apple.com/kb/ht1655
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  • HT1719 my ipod shuffle 4th generation will not charge or connect to the computer, I updated iTunes and I got a new charger.

    My iPod Shuffle will not charge or connect to the computer. I updated iTunes and bought a new charger. Any ideas? Thanks

    My question was, when you connect the shuffle to USB, does the light come ON?  From the way you answered, I'm not sure if you are answering that question, or saying that the light does not come ON when you move the power switch on the shuffle to the ON position.
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    If the shuffle is less than one year from purchase date, it is under warranty.

  • IPod touch 4th generation will not connect to Uverse internet

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    - Contact Uverse support
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  • My ipod nano 4th generation will not connect to my windows vista computer.

    I am attempting to add new songs to the nano but it is not recognized by my computer.

    The following may help: iOS: Device not recognized in iTunes for Windows

  • IPod touch 4th generation will not sync with iTunes, but shows up in Windows 7 64bit(Acer Aspire laptop)

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    Never mind, turns out that by uninstalling the programs "Megakey" and "Megaupload" it had resolved this issue.

  • My brand new iPod Touch 4th generation will not sync with iTunes on my Windows Vista computer!  Please help!

    I have tried every trick in the book and read every thread on why my version of Windows Vista will not allow me to get at the iTunes Store.  I cannot even get this new iPod Touch to sync with iTunes. 
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    See here for different ways to conserve your iPod's battery life.
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  • My ipod touch 5th generation will not connect with itunes.

    i really need help. plz don`t send me a link of the apple support it doesn`t help.
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    If you mean iTunes on computer:
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    Does it show in MyComputer?
    Does it charge?
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    iOS: Device not recognized in iTunes for Windows
    I would start with              
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
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    Before you reinstall the Apple software, also remove iCloud vi Control Panel Remove programs. The reinstall the Apple programs
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    Runs this and see if the results help with determine the cause
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  • Ipod touch 4th generation will not restore

         My ipod touch 4th generation will not restore. It begain with a random problem with the device. I tried to open a application but the application would blink a few times then would not open. This was so for ALL of the applications. I then powered of my device to try and reboot it. The Apple logo will apear for about 5 seconds but then the sreen will go black and the Apple logo will apear again. I tried to reboot several times and it did not work. I then connected my device to my computer but it would not appear in Itunes. The only way for the device to appear was for me to put it into DFU mode by holding down the home and power button for 10 seconds. My Itouch would have the connect to Itunes on it. It was then reconized by Itunes. Itunes message appeared telling me that i need to restore my Ipod. I tried restoring the Ipod, but after the update downloaded a error would appear while it was going through the restoration proccess.
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    ok i will my friend has my ipod right now but If it doesn't still work ill get the error number tomorrow.

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    My ipod touch 2nd generation will not connect to the internet. I am using a BT modem and this is a new problem. Until recently, I had no problem with this connection and it will connect to BT Fon and BTOpenworld. I just cannot get it to connect at home any more. I also use a macbook pro and this is connected to the bt modem.

    You should post this in the iPod Touch forum.  This is the iPod Shuffle forum.
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    B-rock

  • My ipod touch 4th generation will not charge or cut on? can you please tell me whats wrong with it.. i have tried the holdin the home and lock button at the same time and still won't cut on

    hello my ipod touch 4th generation will not cut on or charge. i have tried the holding the home and lock button and still won'ty work. i don't know what to do. can you help me please

    Try:
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    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
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    My Ipod nano 3rd generation will not sync with itunes or show up on windows, but other ipods do when I connect them using the same setup.

    Hey Biglou1,
    Thanks for the question, and welcome to Apple Support Communities.
    I understand that your iPod nano(3rd generation) is not recognized in iTunes. The following troubleshooting assistant may provide a resolution:
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    http://www.apple.com/support/ipod/five_rs/nano3gen/
    If the above did not resolve your issue, choose an applicable article below that best describes your issue.
    Windows
    iPod appears in Windows but not in iTunes
    iPod not recognized in 'My Computer' and in iTunes for Windows
    iTunes reports that "iTunes cannot recognize this iPod at this time"
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    Matt M.

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