IPod shuffle appears in My Computer but not in iTunes after upgrade to 8.1

I recently upgraded to iTunes v.8.1. Now my generation 1 Shuffle shows up in 'My Computer' but not in the iTunes 'devices'? I followed the iTunes 'help' advice - even reloading iTunes but to no avail. Anyone help please?

hi haptic!
I had it all working fine until I formatted my pc. Now windows recognizes it but not iTunes or the updater, and I don't get any error message.
just checking. have you investigated these possibilities yet?
Strange iPod behavior when Windows confuses iPod with network drive
iPod for Windows: Fast user switching in Windows XP is not supported
iPod not recognized and Windows Device Manager is empty
... another thing to check if your Device Manager is blank is this possibility:
No Items Appear in the Device Manager List When You Open It
otherwise, try steadily working through this document (apologies if you've seen this one already, but there are things in this one that you didn't explicitly mention having tried.)
EDIT: sorry, got the link wrong first time around ...
iPod appears in Windows Explorer but does not appear in iTunes
keep us posted.
love, b

Similar Messages

IPod nano recognized in MY Computer but not in iTunes

My iPod nano is recognized under My Computer but not in iTunes.
I formaatted the iPod nano as FAT32 using the format option when right-clicking on the drive in My Computer.
I installed the latest version of iTunes software. I adopted the five R's approach to resolve my issue. I have wanted to restore the iPod but this option is not available in iTunes, since the iPod is not recognised by the software.
The iPod diagnostics option in iTunes indicates the following:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Computer Corp. Latitude L400
iTunes 7.0.2.16
iPodService 7.0.2.16 is currently running.
iTunesHelper 7.0.2.16 is currently running.
Current user is an administrator.
Connected Storage Devices:
IDE\DiskIC25N020ATDA04-0______________________DA3OA70A, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskApple__iPod___________1.62, Bus Type USB
USBSTOR\DiskWD_____2500BB_External0602, Bus Type USB
Universal Serial Bus Controllers:
NEC PCI to USB Open Host Controller, PCI bus 129, device 0, function 0. Device is working properly.
NEC PCI to USB Open Host Controller, PCI bus 129, device 0, function 1. Device is working properly.
Standard Enhanced PCI to USB Host Controller, PCI bus 129, device 0, function 2. Device is working properly.
Intel(R) 82371AB/EB PCI to USB Universal Host Controller, PCI bus 0, device 7, function 2. Device is working properly.
No IEEE 1394 Host Controller found.
Connected Device Information
ORLAITH'S I (I:\), iPod nano running firmware version 1.1.1
Serial Number:
Bus Speed: 61440
The last connected iPod serial number:
The iPod Service Logging Information:
[SERVICE: 0x834,09:19:26 INFO] Started C:\Program Files\iPod\bin\iPodService.exe (Fri Dec 15 09:19:26 2006)
[SERVICE: 0x834,09:19:26 INFO] ##### iPodService starting as a service, version: 7.0.2.16
[SERVICE: 0x848,09:19:27 INFO] Got signaled to go ahead... Starting device manager!
[SERVICE: 0x87C,09:19:27 INFO] Listener Window created
[SERVICE: 0x87C,09:35:21 INFO] [DevNodesChanged]
[SERVICE: 0x87C,09:35:22 INFO] [DevNodesChanged]
[SERVICE: 0x87C,09:35:23 INFO] [DevNodesChanged]
[SERVICE: 0x87C,09:35:23 INFO] [DevNodesChanged]
[SERVICE: 0x87C,09:35:23 INFO] [DevNodesChanged]
[SERVICE: 0x87C,10:15:57 INFO] [DevNodesChanged]
[SERVICE: 0x87C,10:15:57 INFO] [DevNodesChanged]
[SERVICE: 0x87C,10:15:57 INFO] [DevNodesChanged]
[SERVICE: 0x87C,10:15:58 INFO] [InterfaceArrival] \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x87C,10:15:58 INFO] device \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x87C,10:15:58 INFO] device is an iPod
[SERVICE: 0x87C,10:15:58 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x87C,10:15:58 INFO] [-1] set waiting to mount = 1
[SERVICE: 0x87C,10:15:58 INFO] [1] Assigning session 0
[SERVICE: 0x87C,10:15:58 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_objDeviceNameMap
[SERVICE: 0x87C,10:15:58 INFO] [1] added state machine 1 to m_objDeviceIdMap
[SERVICE: 0x87C,10:15:58 INFO] [1] added device number 2 to m_objDeviceNumberMap
[SERVICE: 0x87C,10:15:58 INFO] [1] added device interface "\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}" to m_vctDeviceInterfaces
[SERVICE: 0x87C,10:15:58 INFO] [DevNodesChanged]
[SERVICE: 0x87C,10:15:58 INFO] [1] input #0 from src #0
[SERVICE: 0x87C,10:15:58 INFO] [DevNodesChanged]
[SERVICE: 0x87C,10:15:58 INFO] [1] input #1 from src #0
[SERVICE: 0x86C,10:15:58 INFO] [1] input #0
[SERVICE: 0x870,10:15:58 INFO] [1] input #1
[SERVICE: 0x86C,10:15:58 INFO] [MACHINE 1 INPUT #0] - (HDW) CheckDevNode
[SERVICE: 0x86C,10:15:58 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x870,10:15:58 INFO] [MACHINE 1 INPUT #1] - (HDW) CheckDevNode
[SERVICE: 0x870,10:15:58 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x87C,10:16:01 INFO] [SIMULATED VOLUME ARRIVAL] generating volume mount for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x87C,10:16:01 INFO] [VolumeArrive] mask = 0x1FC
[SERVICE: 0x87C,10:16:01 INFO] looking up device # for \\.\I:
[SERVICE: 0x87C,10:16:01 INFO] type 0x7 drive 0x2 partition 0x1
[SERVICE: 0x87C,10:16:01 INFO] iTunes device #2 found with drive letter I, mask 0x100
[SERVICE: 0x87C,10:16:01 INFO] [1] set waiting to mount = 0
[SERVICE: 0x87C,10:16:01 INFO] [1] input #2 from src #0
[SERVICE: 0x87C,10:16:01 INFO] looking up device # for \\.\H:
[SERVICE: 0x87C,10:16:01 INFO] type 0x7 drive 0x1 partition 0x3
[SERVICE: 0x87C,10:16:01 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
[SERVICE: 0x874,10:16:02 INFO] [1] input #2
[SERVICE: 0x874,10:16:02 INFO] [MACHINE 1 INPUT #2] - (HDW) Volume Mount
[SERVICE: 0x874,10:16:02 INFO] ** CItunesDevice::HandleHardwareInput()
[SERVICE: 0x878,10:16:02 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x878,10:16:02 INFO] [First Connect] Creating connect event for device 1
[SERVICE: 0x878,10:16:02 INFO] [1] set waiting to mount = 1
[SERVICE: 0x878,10:16:02 INFO] [1] input #3 from src #0
[SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x86C,10:16:02 INFO] [1] input #3
[SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\G:
[SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x1 partition 0x2
[SERVICE: 0x87C,10:16:02 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
[SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\F:
[SERVICE: 0x87C,10:16:02 INFO] type 0x2 drive 0x0 partition 0xffffffff
[SERVICE: 0x87C,10:16:02 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\E:
[SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x87C,10:16:02 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
[SERVICE: 0x86C,10:16:02 INFO] [MACHINE 1 INPUT #3] - (HDW) Interface Arrival
[SERVICE: 0x86C,10:16:02 INFO] [1] progress state is 2, Waiting to mount = 1
[SERVICE: 0x86C,10:16:02 INFO] [1] progress is now 2
[SERVICE: 0x86C,10:16:02 INFO] [1] progress is now 2
[SERVICE: 0x86C,10:16:02 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
[SERVICE: 0x86C,10:16:02 INFO] [MACHINE 1 ACTIONS] - {Connected}
[SERVICE: 0x86C,10:16:02 INFO] [1] SCSI Inquiry attempt #0
[SERVICE: 0x86C,10:16:02 INFO] VendorId: Apple
[SERVICE: 0x86C,10:16:02 INFO] ProductId: iPod
[SERVICE: 0x86C,10:16:02 INFO] revision: 1.62
[SERVICE: 0x86C,10:16:02 INFO] vendor bytes:
[SERVICE: 0x86C,10:16:02 INFO] 02 01 00 00 00 00 00 00 00 0C 00 06 92 00 00 00 00 00 00 00
[SERVICE: 0x86C,10:16:02 INFO] [1] firmware version: 1.62 (0x13E)
[SERVICE: 0x86C,10:16:02 INFO] [1] Power State: Powered
[SERVICE: 0x86C,10:16:02 INFO] [1] Checkpoint attempt #0
[SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\D:
[SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x0 partition 0x3
[SERVICE: 0x87C,10:16:02 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x86C,10:16:02 ERROR] Did not find first letter of stage
[SERVICE: 0x86C,10:16:02 INFO] got HotPlugState 0
[SERVICE: 0x86C,10:16:02 INFO] [1] serial number 000A270018314842
[SERVICE: 0x86C,10:16:02 INFO] [1] *** CONNECTED - Sending event out, device session 0.
[SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x87C,10:16:02 INFO] [SIMULATED VOLUME ARRIVAL] generating volume mount for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x87C,10:16:02 INFO] [VolumeArrive] mask = 0x1FC
[SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\I:
[SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x1
[SERVICE: 0x87C,10:16:02 INFO] iTunes device #2 found with drive letter I, mask 0x100
[SERVICE: 0x87C,10:16:02 INFO] [1] set waiting to mount = 0
[SERVICE: 0x87C,10:16:02 INFO] [1] input #4 from src #0
[SERVICE: 0x870,10:16:02 INFO] [1] input #4
[SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\H:
[SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x1 partition 0x3
[SERVICE: 0x87C,10:16:02 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
[SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\G:
[SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x1 partition 0x2
[SERVICE: 0x87C,10:16:02 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
[SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\.\F:
[SERVICE: 0x87C,10:16:03 INFO] type 0x2 drive 0x0 partition 0xffffffff
[SERVICE: 0x87C,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x870,10:16:03 INFO] [MACHINE 1 INPUT #4] - (HDW) Volume Mount
[SERVICE: 0x870,10:16:03 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
[SERVICE: 0xD40,10:16:03 INFO] <0x4> Got Serial #
[SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\.\E:
[SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x87C,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
[SERVICE: 0x870,10:16:03 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x870,10:16:03 INFO] [MACHINE 1 ACTIONS] - {Mounted}
[SERVICE: 0x870,10:16:03 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x870,10:16:03 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0xF74,10:16:03 INFO] [1] Progress state is 2, Waiting to disconnect = 0
[SERVICE: 0xAD8,10:16:03 INFO] Mounted
[SERVICE: 0xAD8,10:16:03 INFO] [1] already mounted!
[SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\.\D:
[SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x0 partition 0x3
[SERVICE: 0x87C,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x870,10:16:03 ERROR] Did not find first letter of stage
[SERVICE: 0x870,10:16:03 INFO] got HotPlugState 0
[SERVICE: 0x870,10:16:03 INFO] [1] OS says filesystem is FAT32
[SERVICE: 0x870,10:16:03 INFO] File does not exist!
[SERVICE: 0x870,10:16:03 INFO] [1] iTunes Preference file does not exist!
[SERVICE: 0x870,10:16:03 INFO] [1] ===== iPod Nano =====
[SERVICE: 0x870,10:16:03 INFO] [1] progress state is 2, Waiting to mount = 0
[SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x87C,10:16:03 INFO] [VolumeArrive] mask = 0x100
[SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\.\I:
[SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x2 partition 0x1
[SERVICE: 0x87C,10:16:03 INFO] iTunes device #2 found with drive letter I, mask 0x100
[SERVICE: 0x87C,10:16:03 INFO] [1] set waiting to mount = 0
[SERVICE: 0x87C,10:16:03 INFO] [1] input #5 from src #0
[SERVICE: 0x878,10:16:03 INFO] [First Connect] Creating mount event for device 1
[SERVICE: 0x878,10:16:03 INFO] [VolumeArrive] mask = 0x1FC
[SERVICE: 0x878,10:16:03 INFO] looking up device # for \\.\I:
[SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x2 partition 0x1
[SERVICE: 0x878,10:16:03 INFO] iTunes device #2 found with drive letter I, mask 0x100
[SERVICE: 0x870,10:16:03 INFO] 10:16:3, year 2006, day of yr. 348, GMT offset 0 isDST 0
[SERVICE: 0x878,10:16:03 INFO] [1] set waiting to mount = 0
[SERVICE: 0x878,10:16:03 INFO] [1] input #6 from src #0
[SERVICE: 0x878,10:16:03 INFO] looking up device # for \\.\H:
[SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x1 partition 0x3
[SERVICE: 0x878,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
[SERVICE: 0x870,10:16:03 INFO] [1] progress is now 0
[SERVICE: 0x87C,10:16:03 INFO] [DevNodesChanged]
[SERVICE: 0x87C,10:16:03 INFO] [1] input #7 from src #0
[SERVICE: 0x878,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x878,10:16:03 INFO] looking up device # for \\.\G:
[SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x1 partition 0x2
[SERVICE: 0x878,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
[SERVICE: 0x878,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x878,10:16:03 INFO] looking up device # for \\.\F:
[SERVICE: 0x878,10:16:03 INFO] type 0x2 drive 0x0 partition 0xffffffff
[SERVICE: 0x878,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x878,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x878,10:16:03 INFO] looking up device # for \\.\E:
[SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x1 partition 0x1
[SERVICE: 0x878,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
[SERVICE: 0x878,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x878,10:16:03 INFO] looking up device # for \\.\D:
[SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x0 partition 0x3
[SERVICE: 0x878,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
[SERVICE: 0x878,10:16:04 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
[SERVICE: 0x878,10:16:04 INFO] type 0x7 drive 0x2 partition 0x0
[SERVICE: 0x870,10:16:05 INFO] [1] *** MOUNTED - Sending event out, device session 0.
[SERVICE: 0x870,10:16:05 INFO] [1] Auto-launch iTunes ENABLED
[SERVICE: 0x870,10:16:05 INFO] iTunes located at 'C:\Program Files\iTunes\iTunes.exe'
[SERVICE: 0xAD8,10:16:05 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0x870,10:16:05 INFO] [1] input #5
[SERVICE: 0x86C,10:16:05 INFO] [1] input #6
[SERVICE: 0x874,10:16:05 INFO] [1] input #7
[SERVICE: 0x870,10:16:05 INFO] [MACHINE 1 INPUT #5] - (HDW) Volume Mount
[SERVICE: 0x870,10:16:05 INFO] ** CItunesDevice::HandleHardwareInput()
[SERVICE: 0x86C,10:16:05 INFO] [MACHINE 1 INPUT #6] - (HDW) Volume Mount
[SERVICE: 0x86C,10:16:05 INFO] ** CItunesDevice::HandleHardwareInput()
[SERVICE: 0x874,10:16:05 INFO] [MACHINE 1 INPUT #7] - (HDW) CheckDevNode
[SERVICE: 0x874,10:16:05 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
[SERVICE: 0x844,10:16:05 INFO] iTunes already running in current session.
[SERVICE: 0xD40,10:16:05 INFO] <0x4> GetFormatType() returned unknown format 0
[SERVICE: 0xF74,10:16:05 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xF74,10:16:05 INFO] Mounted
[SERVICE: 0xF74,10:16:05 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xF74,10:16:05 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x858,10:16:05 INFO] <0x4> COM request for device 1 drive letter - I
[SERVICE: 0xF74,10:16:05 INFO] Mounted
[SERVICE: 0xF74,10:16:05 INFO] Device 0 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xF74,10:16:05 INFO] Device 0 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xF74,10:16:05 INFO] File does not exist!
[SERVICE: 0xF74,10:16:05 INFO] [1] CreateFileW error 0x3
[SERVICE: 0xF74,10:16:05 INFO] [1] WriteNewPrefs FAILED!
[SERVICE: 0xF74,10:16:05 INFO] [1] ReadDevicePreferences() failed!
[SERVICE: 0x858,10:56:59 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0x858,10:56:59 INFO] Mounted
[SERVICE: 0x858,10:56:59 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x858,10:56:59 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0xCFC,10:56:59 INFO] Mounted
[SERVICE: 0xCFC,10:56:59 INFO] [1] already mounted!
[SERVICE: 0xCFC,10:56:59 INFO] [1] progress state is 0, Waiting to mount = 0
[SERVICE: 0x858,10:56:59 INFO] Mounted
[SERVICE: 0x858,10:56:59 INFO] Device 0 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0x858,10:56:59 INFO] Device 0 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x858,10:56:59 INFO] File does not exist!
[SERVICE: 0x858,10:56:59 INFO] [1] CreateFileW error 0x3
[SERVICE: 0x858,10:56:59 INFO] [1] WriteNewPrefs FAILED!
[SERVICE: 0x858,10:56:59 INFO] [1] ReadDevicePreferences() failed!
[SERVICE: 0xD68,10:56:59 INFO] [1] Progress state is 0, Waiting to disconnect = 0
[SERVICE: 0xD68,10:56:59 INFO] Mounted
[SERVICE: 0xD68,10:56:59 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
[SERVICE: 0xD68,10:56:59 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
I think a more comprehensive format might solve the problem. Anyone with any ideas.

see if this helps
http://docs.info.apple.com/article.html?artnum=93716

My ipod will connect to my computer but not to itunes

i have recently changed my ipod touch 4generation screen. i ahve done this multiple time without a problem and this time was the best ive done. when i plug in my ipod, it shows up in "my computer" but not in Itunes. if the ipod shows on my computer, its not the cord. i tried multiple hard shut downs and they did nothing. i have completely reset the ipod to defualt settings from the general setting in the device twice saving my info in drop box and icloud as back ups but that also did nothing. the ipod works perfectly fine by itself however the camera wont load. also, when i plug the device into my windows computer, even though there are pic and videos; my computer says there arent any. someone please help!!!!!

Go through the troubleshooting steps here:
iOS device not recognized in iTunes for Mac or
iOS device not recognized in iTunes for Windows

HT4235 my iPod shuffle is detected in diagonostics but not in itunes

I have iPod shuffle 2nd generation, identified in diagonostics but not in itunes working in Windows7. Kindly help.

1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
3. Check the USB cable
4 Verify that Apple Mobile Device Support is installed
5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job
7. Check for third-party software conflicts.
<Link Edited By Host>

IPod appears in My Computer but not in iTunes.

I have a 30GB Video iPod, & everytime I plug it in I get a an error message that says:
iPodService Module has encountered a problem and needs to close. We are sorry for the inconvenience.
I'm not to sure what to do, I've tried the 5 r's & nothing helps to fix this problem.

hi haptic!
I had it all working fine until I formatted my pc. Now windows recognizes it but not iTunes or the updater, and I don't get any error message.
just checking. have you investigated these possibilities yet?
Strange iPod behavior when Windows confuses iPod with network drive
iPod for Windows: Fast user switching in Windows XP is not supported
iPod not recognized and Windows Device Manager is empty
... another thing to check if your Device Manager is blank is this possibility:
No Items Appear in the Device Manager List When You Open It
otherwise, try steadily working through this document (apologies if you've seen this one already, but there are things in this one that you didn't explicitly mention having tried.)
EDIT: sorry, got the link wrong first time around ...
iPod appears in Windows Explorer but does not appear in iTunes
keep us posted.
love, b

TS1538 Devices (iphone/ipod) show up on my computer but not on itunes!

OKAY so i cannot connect any devise to itunes my iphone 5 and ipod are not being shown on itunes yet appear on my computer, i have uninstalled and re insalled itunes and gone through the proxy steps and all the steps on itunes help BUT IT WONT CONNECT also the itunes store will not connect to the internet it appears with ERROR- 3212, and its really frustrating!! NEED help!!

If you are using a pc in contrast to using an apple product computer - please uninstall all anti-spyware programs. (Norton, Mcaffee, AVG, avira, kaspersky ect ect.)
Once you've uninstalled anti-spyware and all windows firewall give it another go.
Good luck!

My new ipod nano appears on my desktop but not in iTunes

Initially the setup of the iPod nano work perfectly on the iMac, it came up in iTunes and synced everything without a problem. I then plugged it into my Macbook Pro just to charge it and it came up in iTunes yet I never synced it.
Later I went to sync music onto the nano from the iMac and it is appearing on my desktop, not in iTunes. I have tried reseting the computer, changing USB ports, restting the iPod and nothing has worked. What should I do??

Hello!
You need to put your iPod into Forced Disk Mode and restore it using iTunes.
Try resetting your iPod by following these steps:
1. toggle to hold switch on and then off again
2. press the Menu and Center/Select buttons together until the screen goes black (should take no longer then 30 seconds)
3. as soon as you see the Apple logo let up on the buttons and press down the Center/Select and Play/Pause buttons until a checkmark appears on the screen.
4. connect your iPod to your computer and restore thru iTunes

1st gen ipod shuffle is recognize by PC but not in Itunes 10.4.

i was not using my 1st gen for a year now and decided to resurrect it now, when i plug it in my PC,itunes says that i should update it and reset,so i did.but after updating and resetng my shuffle, itunes cannot recognize it anymore.i tried all the steps in apple tech support but its still not working. PC recognizes it but not itunes. can anyone help me.
thanks.

See http://store.apple.com/us/product/MD836LL/A/apple-12w-usb-power-adapter, which is the same one that came with your iPad (though it may be 10W if you had an older iPad). See the "Compatibility" section.

HELP!!! ipod appears in my computer but not in itunes...

i did what apple says to do but it wont work.... my dad connected it to the computer and itunes doesnt even pop up. so he disconnected it, opened itunes and connected it. it didnt show my ipod, yrt the ipod charges.... my dad pressed view and then he chose the 3rd picture thing and songs went into... when i tried it 2day it didnt work.. are there any ways i can put songs in my ipod?

"my dad pressed view and then he chose the 3rd picture thing and songs went into."
Sorry, I don't know what that means.
Have you had a chance to look through these?
USB drivers are not installed properly or are out of date.
iTunes 7 doesn't recognize the iPod.

My iPod is appering in my computer, but not in iTunes

I recently installed iTunes 10 and today I installed 10.1, but neither is recognizing my iPod touch. I have tried everything support has sudjected, including reinstalling iTunes twice. Today, I tried what another user had sudjected, by plugging in my iPod while holding down the home button, and this showed the "plug into iTunes" screen like the first time you plug in a new iPod, but about ten minutes later it was back to the charging green battery screen, and still not showing up. Any help would be appreciated, thank you!

Disconnect any usb devices except keyboard and mouse. Reboot your computer. Turn off all antivirus, spyware, zone alarm, firewall, etc. Then:
1. Disconnect the USB cable from the iPod touch, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPod touch to turn off.
* If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the touch. When you reconnect the USB cable to the touch, the device should power on.
Note: If you see an image of an empty battery with socket to lightening bolt symbol, let the device charge for at least ten minutes to ensure the battery has some charge and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When a screen with a Usb cord pointing the iTunes symbol appears you can release the Home button.
5. If necessary, open iTunes. You should see alert text: "iTunes has detected an touch in recovery mode..."
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see [this article|http://support.apple.com/kb/TS1495] and its related links.
Most of the time this should work, although it make take a few attempts. If it doesn't and you can try it on a different computer. Or bring it to an Apple store - I don't know if they charge to restore or not since I've never been to one and am not affiliated with Apple.
After this, the only other option is [DFU mode restore|http://www.podzombie.com/2010/01/using-dfu-mode-to-fix-ipod-touch-and-i phone-errors>.

My ipod shows up on my computer but not in itunes, My ipod shows up on my computer but not in itunes

I have been through the trouble shooting assistance on the apple website but my ipod touch still does not show up on itunes although it shows in my compter....help??
Thanks

Without knowing exactly what troubleshooting you've tried, if you are using a Windows based computer, try iOS: Device not recognized in iTunes for Windows
Disable a/v software and turn off the Firewall.. see if that helps.
Disable antivirus software
Turn-Windows-Firewall-on-or-off

TS1363 my ipod is showing in my computer but not in itunes. and I cant sync

When I plug mu ipod into the computer it is not showing in my itunes. but is shwoing in my computer. I cant sync my ipod

Roberts1065 see the following:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
AnnaMusic, your link is for older iPod, not iOS iPods. Your article says:
This document is for Windows users and most older iPod models. See the following articles if you have this issue on:
A Mac
An iOS device (iPhone, iPad, or iPod touch)
The An iOS devive link is the first one in my reply

IPod touch showing up under Computer but not in iTunes

I've tried everything. There is no ATH.exe in my processes tab, I have tried the msconfig steps which only messes up my computer...
I have turned on and off my ipod, switched out usb ports (Windows 7 HP laptop), I've removed ipod, itunes help and all those from my processes, rebooted my computer, uninstalled itunes, searched for updated usb ports... all of my usb ports say 3.0. I have no idea how to get them to 2.0 but I would think a 3.0 would be fine.
I have no idea what else to do. This problem has persisted and I am at the end of my rope. Please help!

Have yu tried:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
What about htere:
iOS: Device not recognized in iTunes for Windows
Run this and see if it provides any clues.
iTunes for Windows: Device Connectivity Tests

Ipod shows up in My Computer but not in itunes....HELP

my ipod has been working fine since i got it a few weeks ago. only recently has it been acting up. I connect it to my computer via USB cable and itunes doesnt automatically show up anymore. I then click on itunes icon but my Ipod doesnt show up. i check My computer and see the the ipod is connected and under removable disk. i donk know whats wrong. Please helpp

Do you know I've now got the same problem!
Can I ask if you've downloaded any updates at all as since I've updated mine I've been left with no tracks on my iPod -I've tried every possible thing I know-I'm left with a uselss empty iPod! I've only had it a couple of days so I can see it going back! Wouldn't care but it was working smashing before this too-**** annoying.
I've also had software probs with the Sony one I had to after updating stuff.

IPod classic recognized in 'my computer' but not in iTunes

This has been going on for about a year and I've been able to fix it (but now I can't remember how) but now nothing will work. I connect it and this message pops up and asks 'Do you want to scan and fix iPod?' and I click 'continue without scanning' (because clicking scan and fix does nothing) and then my iTunes freezes. I don't know what to do!

Next time you plug your iPod in, ignore the Scan and Fix message. Click the Start Menu and type "cmd" into the search bar. Then click on the appropriate Command Prompt application that appears in the results.
Then inside the command prompt type chkdsk [driveletter]: /f and then hit Enter. So if you iPod's drive letter was g you would type chkdsk g: /f.
This should resolve the issue of the scan and fix prompt.
B-rock

IPod shuffle appears in My Computer but not in iTunes after upgrade to 8.1

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