IPOD Shuffle does not sync on MacBook

Hello,
I have a very strange problem with my girlfriends iPod Shuffle 2nd Gen.: When I plug it into the MacBook, it takes very long to be reckognized in iTunes. When I try to copy music on it, it also takes long and does not succeed.
I tried all suggestions from the apple support site. I also installed the MacBook completelly new and also created a new Mediathek with only one Music CD in it, just to be sure not to have any old configuration on the MacBook. This did not resolve anything.
I used my own MacBookPro and the iPod is fully functional. Even worse, when I plug my own Shuffle 3rd Gen into my girlfriends MacBook it also does work.
Is there anything else I could try? I was already thinking of installing the Macbook again without applying Patches or something, but where can i get an old version of iTunes.
Any suggestions what else I could try? Where can I find more details on what goes wrong exactly?
Thanks for any hints!
Rene

No one any ideas? What about an apple tech? Can apple give me a hint on this topic?

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See the following thread for possible solution:
http://discussions.apple.com/thread.jspa?threadID=1328838&tstart=0

IPOD Shuffle does not sync on MacBook

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