Ipod shuffle doesn't appear in I Tunes but my daughter's Nano is there all the time even though it's not connected

Everything ok when first set up, loaded cds etc but now I want to delete some and add other music I can't get it to show in I Tunes - gone trough evryting Help suggested & turned offAVG anti virus etc.

On reboot with the shuffle still attached, ITunes launched, Shuffle not in ITunes, but appears in My Computer. No launch of RealPlayer.
Plugged in a different partnered IPod, IPod quickly appeared in ITunes devices and My Computer.

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