IPod shuffle first gen won't charge or sync with iTunes

When I connect my shuffle to the mac, iTunes won't recognize my it anymore. No light even comes on to show that it was charging, as if it wasn't connected. I decided to charge it to an outlet, but still, there was abolutely no light on the iPod. I know it never got wet, and I can still listen to music, but the back cover (that protects the battery, circuit board, etc.) came off when I dropped it recently. Is there anything I can do to fix it?

A 1st gen shuffle does not have a "back cover." Are you referring to the flat piece that moves as the shuffle's power switch? If so, you should be able snap it back on. It may have been damaged internally by the impact of being dropped, but it should not be damaged only because that piece came off.
A 1st gen shuffle is getting pretty old at this point. The most common failure point is the built-in full USB plug on that model. It wears out over time, from being plugged and unplugged. At some point, it can lose its ability to connect for power and data. If the problem occurred at the same time as being dropped, that could have damaged an internal connection between the USB plug and the logic board.
It could also be a problem on the logic board. The battery also wears out, but I don't think that's the cause in this case, because you should still get some kind of light when you connect it, if it was only a worn out battery.
It's probably not worth the cost of repair, if you have a shop do it. Plus, even if you find a shop that will do it, the repair parts they would use at this point would likely be salvaged from other used shuffles (that are broken for some other reason). You can get a brand new shuffle with one-year warranty, more storage, new headphones, and new features for $50.
If are good at such things, this web site as DIY repair guides
http://www.ifixit.com/Device/iPod_Shuffle

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Ipod nano 7th gen won't charge or sync to itunes.

I recently purchased an Ipod Nano 7th generation. When I plug it in to charge or try to sync it to my computer I get an error message saying that the accessory is unsupported. I am running Itunes in Windows Vista. I have synced this Ipod and charged it before so I am unsure of the problem. I have tried multiple cables, and other things work in the usb charge on the same computer. I have reinstalled Itunes and reset my Ipod and nothing has worked. Does anyone have any suggestions?
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Hello lena2290,
Thanks for using Apple Support Communities.
Please follow the troubleshooting article linked to below for this issue you're having with your iPod nano.
iPod nano
https://www.apple.com/support/ipodnano/assistant/itunes/#section_0
Take care,
Alex H.

HT1510 my iPod shuffle 4th gen won't charge or show up in iTunes

my iPod shuffle 4th gen won't charge or show up in iTunes when i plug it in to the back of the computer and when the off/on switch is halfway it gives me a solid red light on the iPod battery status light for about five seconds does anyone know what to do

If you connect it to the Mac with iTunes NOT running, and run Disk Utility, does it appear in the sidebar as a "disk"? Also, you can run System Profiler or System Information (depending Mac OS X version). It is in Applications/Utilities/, but you can also run it from the About This Mac window. Does the shuffle appear as a device under USB?
The red light when you move the power switch to ON means very low charge in battery. That probably means the battery is not getting charged when connected. In terms of hardware, that could mean a bad USB port on Mac, a bad USB cable, or a bad connection on the shuffle. In any case, power is not getting to the battery. It might be a bad battery, but if that was the only problem, I think the shuffle would still appear in iTunes when connected. That's why asked if it appeared in Disk Utility or System Profiler/Information; if it does, the connection is working (even though iTunes does not see it for some reason).
You can make sure the USB port is working by using something else that is similar (like a USB flash drive) on the same port. If you happen to have another USB cable, you also try to rule out a bad cable.

New ipod shuffle 4th gen won't charge or turn on or show up in itunes

Received a 4th gen ipod shuffle as a gift, plugged it in straight away synced a song on to it, listened to it. Left the ipod alone for a day, came back to it and it won't turn on, charge, or show up in itunes?
Tried resetting it, did nothing. Tried to get it to be replaced but apparently servicing and replacement isn't available in my area? ( yeah, what?)
What do i do?

If you connect it to the Mac with iTunes NOT running, and run Disk Utility, does it appear in the sidebar as a "disk"? Also, you can run System Profiler or System Information (depending Mac OS X version). It is in Applications/Utilities/, but you can also run it from the About This Mac window. Does the shuffle appear as a device under USB?
The red light when you move the power switch to ON means very low charge in battery. That probably means the battery is not getting charged when connected. In terms of hardware, that could mean a bad USB port on Mac, a bad USB cable, or a bad connection on the shuffle. In any case, power is not getting to the battery. It might be a bad battery, but if that was the only problem, I think the shuffle would still appear in iTunes when connected. That's why asked if it appeared in Disk Utility or System Profiler/Information; if it does, the connection is working (even though iTunes does not see it for some reason).
You can make sure the USB port is working by using something else that is similar (like a USB flash drive) on the same port. If you happen to have another USB cable, you also try to rule out a bad cable.

Ipod shuffle (4th gen) won't charge?

I didn't use my shuffle for about three months and now it won't charge. I've tried charging it with my 13" macbook pro using a genuine apple cable that I know works

Double check the connection to the headphones jack, to make sure the plug is fully inserted into the headphones jack as seen in this document
http://support.apple.com/kb/TS3572
Other than that, since the light does not come on at all, there is no power going to the shuffle. The possible causes are (1) problem with USB port not working or not providing sufficient power, (2) faulty USB cable, or (3) problem on the shuffle, such as a bad headphones jack or logic board.
For (1), try it connected to a direct USB port on the computer (not a hub) with other USB devices disconnected. If it does not work that way, connect something else to the same port to confirm it is working, preferably something similar like a USB flash drive or bus-powered external drive.
For (2), you said you know the USB cable works, but the only way to confirm it works is to use it to connect another shuffle, or to get another cable to try with your shuffle. If you have an Apple Store nearby, you can make a reservation at the Genius Bar, and have the Apple tech give it a try with their cable.
If you have ruled out (1) and (2), it is more likely to be (3).

My ipod shuffle 2nd gen won't charge

I've got a problem with my ipod shuffle 2nd generation.
When I connect with computer to charge, it flashes green twice then goes to orange and flashes quickly and then back to green and orange and then cuts off completely without connecting to itunes.
It then goes on to state in itunes: 'Itunes has detected an ipod in recovery mode. You must restore this ipod before it can be used with itunes'.
I am fearful that restore means that my songs will be erased. Songs that I downloaded a few years ago and are no longer on my computer. Is there anything else that I can do?
Thank you.

by the way I'm using a macbook with osx lion

IPod shuffle= no pref. to stop auto update/sync with itunes 7

If you have an ipod shuffle and you plug it in to your laptop, with your itunes library located on an external drive, itunes 7 will automatically sync the shuffle with itunes 7 and if the ext. drive is disconnected, subsequently erase all songs on the ipod, because it cannot find the itunes library.
this stinks.
I see no solution, until apple changes or adds a preference like "manually manage music" which seems to be available for other ipods, but not the shuffle:(
even enable disk use doesn't help:
http://docs.info.apple.com/article.html?artnum=61019
my OG thread from last week:
http://discussions.apple.com/message.jspa?messageID=3258360#3258360

hmm - curiouser and curiouser
I've now managed to get it to manually update (after iTunes took 100% of system resources and I had to force quit it...) but that still doesn't really help me with the auto-sync feature which still won't work
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IPod nano 5th gen shows no music when synced with itunes 11

Okay, so ever since i updated to iTunes 11 (windows 7) ive been experiencing this problem, when i sync either one of my ipod nano 5th generation then eject them they show that they have no content on them, no music, photos or anything. the only indication they have data is the little bar that shows how much space is available on the hd. when reconnected however, everything is still on them and can be accessed and played. ive updated, restarted and restored the ipod. ive reinstalled itunes. searched the net for similar problems.. nada. then i called apple support, i was very unimpressed... and am now pounding sand per their instruction.
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Help would be greaaattly appreciated! not having an ipod really drags the day out... thanks!!!

For future reference....There should be a small black triangle next to your iPod's Device Name in the left hand pane of iTunes. You'll need to click on this one time to open up the submenu to view the content currently stored on the iPod.
B-rock

IPod Touch 4th gen will not charge, or sync to iTunes

Hello, I have a 2 year old iPod 4th gen 32 gb. About a week ago a realized that when a charged it the charging screen did not appear. I made no big deal about it since it still charged, but then I tried to connect it to my cpu to see if anything changed, nothing did (it also cannot connect to iTunes to my cpu but can connect to the app just fine). So I went on with it but recently it stopped charging all together. I'd power it down at night and turn it on in the morning and didn't charge at all past 20% So I powered it down and this image came up.Yes, I have seen this image before but when I plugged it in and got the charging screen after it died. But now it cannot get past this screen I left it plugged in all day and it doesn't do anything else. I can reset it after 10 minutes to wake it up but it dies again almost right away now normally i would just toss this away, since how old it is but I'm getting an iPhone soon and I want to be able to transfer everything over, to the iPhone but it keeps dying before i can do anything. And I would like to fix it so I could sell it for some cash.

Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

HT1477 ipod shuffle 3rd gen is not charging

When I place my ipod shuffled 3rd gen into the charging dock it does not charge. Other ipods are able to charge in the dock but not this particular ipod. Is there some kind of reset besides turning off and on for the shuffle?

Has this 3G Shuffle ever been able to charge from this particular dock or is the first time you have tried connecting it? Does the dock's manufacturer state that the dock is capable of charging a 3G Shuffle?
Does the iPod still charge when you connect it to a USB port on your PC/Mac or when you connect it to a USB wall adapter?
B-rock

My iPod shuffle 4th Gen does not appear on the lates iTunes

Hi.
Was wondering if you could help.
My iPod shuffle 4th Gen does not appear on the lates iTunes. I have tried everything there is on google, but with no avail.
Please help.
Thanks

Hello SammyZain,
The article linked below details a number of troubleshooting steps that can help get iTunes to see your iPod.
iPhone, iPad, or iPod not recognized in iTunes for Windows
https://support.apple.com/en-us/HT204095
Cheers,
Allen

My iPad and iPhone will not charge or sync with itunes.

My iphone and ipad both will not charge nor sync with itunes when connected to my computer. They will not charge when connected to an outlet. The problem started at the same time on both devices.

Did you ever get an answer to this?
Today both my iPad 2 & iPhone will no longer charge or connect to iTunes. It's so weird!

HT1212 ipod Touch 5th generation. I changed the original passcode and then forgot, so it says 'iPod is disabled'. It hadn't been synced with iTunes, so I switched it off, held home button, connected to Mac, did restore on iTunes twice but it doesn't work.

ipod Touch 5th generation. I changed the original passcode and then forgot, so it says 'iPod is disabled'. It hadn't been synced with iTunes, so I switched it off, held home button, connected to Mac, did restore on iTunes twice but it doesn't work. Help!

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

My Ipod Shuffle 2nd gen won't update!

I'm having trouble with my Ipod shuffle 2nd gen. Every time I try to update it, it won't update. And when I try to charge it, it will only charge when I'm not using Itunes. I really need my shuffle right now this month because I'm going on important trips and I don't mind listening to the same songs I already have on it but I really would like to have this problem fixed. I barerly got my shuffle 2 months ago, is there anyways I can return it for another one?! Please help!
Windows XP Windows XP

How do you know if won't charge with itunes open? The USB port should be charging unless the PC is off, regardless of what software is running. But if that is the case, eject the ipod and close itunes.
You don't state whether you get any error messages. Does in give you a message the its syncing then finish and no songs transferred? Have you checked your settings on what library (music) it is being filled from?

Ipod Shuffle 2nd Gen won't turn on

Hey,
Just recently found my mom's unused Ipod Shuffle 2nd Gen, sealed, not opened and still in the box. So i wanted to check it out see if it works, it connected to the computer just fine, put all the music on, charged fully and the green light was on while it was connected to the computer, the problem is as soon as i unplugged the ipod from the computer it wont respond the the on and off switch, its suppose to give out a green light when its on right? i dont see any.
Can anyone tell me what the problem is here?
Thanks

Lithium-ion batteries, if left in a completely discharged state for an extended period, can become unable to hold a charge. That 2nd gen shuffle has been sitting in its unopened box for about five or six years. If that's the case here, it operates fine while getting power from the USB port, and appears to charge, but it is unable to hold that charge when disconnected from power. Therefore, nothing happens when you move the power switch. Here is a document from Apple about batteries
http://www.apple.com/batteries/ipods.html
(see Long Term Storage section)
You can try doing a Restore on the shuffle in iTunes, in case the problem is related to software. The Restore button is on the shuffle's Settings screen, when it is selected in iTunes.

IPod shuffle first gen won't charge or sync with iTunes

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