IPod Shuffle not recognized, device not recognized, disk utility doesn't...

...disk utility doesn't show up.
It's all on my wife's computer as it's her iPod. Up until yesterday - and she didn't change ANYTHING - iTunes 7.01 had no problem wiht the iPod. Today, however, iTunes nor her Mac recognizes the iPod. Can't do a thing with it. It displays a nice green light, but that's it. All connections checked and re-checked. Looked at the disk utility and there's no image for her iPod.
I plugged it into my own Mac and iTunes 7.02 tries to upload/access her library from her iPod and 1) after an interminable wait, say four to five minutes, it recognizes that there's a shared library available, and 2) then it says there's some firewall that won't let iTunes access the liberary.
I don't have an iPod of my own, so my experience is really limited. She uses her iPod all the time and, again, hasn't done anything different than she did last night.
What is to be done? Thanks in advance for GOOD tips.

Turns out she's running iTunes 7.1...
Still nothing.
Anyone out there, please?

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Instead of "charger," you should call it the "USB cable" to avoid confusion. When started reading your post, I was thinking, how can your son break a USB power adapter (the "charger" that plugs into a wall socket) by biting it...
Since you got the product with the two USB cables at the Apple Store, you have the right replacement (some third-party replacements are for the 2nd gen shuffle and do not work with the 4th gen shuffle). Make sure you are completely inserting the plug into the headphones jack. The fit may be tighter than expected, since the connectors are new.
http://support.apple.com/kb/TS3572
If you tried both of those cables, it would be unlikely that you got two faulty cables in one package. If a new USB device has been added to the computer between the time it worked with the old cable and now, there could be a problem on the USB bus (such as not enough power or a device conflict).
As a test, you should shut down (power off) the computer and disconnect all USB devices (including any hub), except for standard keyboard and mouse (if used). Do this to reset the shuffle
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IPod Shuffle not recognized, device not recognized, disk utility doesn't...

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