Ipod shuffle not recognized in iTunes

When I connect my iPod shuffle to my computer, it is recognized as a device (I can safely remove it under "safely remove hardware") yet it is not recognized as a drive. Also, it is not recognized by iTunes and therefore does not appear on the source list.
I am not having any of these problems with my iPod nano which I have tested after having the problems with the shuffle - I have the most current version of iTunes loaded and I am connecting the ipod through a high-speed USB port.
I am unable to restore the ipod software because it does not appear in my iTunes. Currently all of the songs I had on the shuffle the last time I was able to successfully connect it are still there so the shuffle isn't broken completely.
I have read through all of the applicable troubleshooting documents and none seem to specifically apply to my situation (i.e. it is being recognized by the computer as being connected but not as a storage device, etc...)
What should I do? Please help!
Thank you!
IBM   Windows XP  

Not sure exactly what you mean but here's a shot.
- Connect shuffle to computer, "safely remove hardware" icon in system tray has it under "USB Mass Storage Device"
- When I double click on "USB Mass Storage Device" there is an option to stop "Apple iPod USB Device"
I only know this b/c that's the only way I can disconnect it safely since I can't eject it from iTunes.
What I meant by it not being recognized as a drive is that when I connect my other ipod, it brings up a window for "drive E" in windows explorer as well as populates the nano in the source list within iTunes. This does not happen with my shuffle.
Does that make sense?

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