Ipod Shuffle not working after trying all possible supports from Apple!!!!!

I have an ipod shuffle and it has been working fine. It turns on and off and I can play music. Now all of a sudden I cannot connect my shuffle to my labtop through its usb port. It won't recognize it at all, it cannot be charged and I cant even attempt to put new songs on it. I am very angry with apple's service. I tried all things possible on their site and have continually requested repair service. I constantly get an unrecognized serial number every single time! I have copied it word for word and number for number over and over and over again. I can't even get one on one chat with a representative online because you guys don't recognize a serial number! This is just one big hassle and I don't feel like your service is very helpful at all. I love the Ipod and all it's accessories and other models but this is ridiculous. I even purchased the usb shuffle dock to try and see if it was my computer but it isn't. The dock doesnt recognize my shuffle either. I would appreciate it if Apple would just give me some kind of recognition and service me as a consumer please. I don't want to fill out some fax forms I don't even have a fax machine. Please help me figure out what's wrong or send me the things I need to send my shuffle in for repair thank you.

Just a note, the limited warranty on the Ipod Shuffle is 1 year. So when I got invalid serial number when I entered the s/n I knew something was wrong. What I discovered was that the character that I thought was a zero was actually a "D" and the "5" was actually an "S". Once I entered the correct serial number the website told me how much time I have left under the warranty. They even knew the approximate date that I purchased it - even though I didn't register it. So use a magnifying glass, a younger set of eyes, whatever to make sure you're entering the correct S/N. Now I just have to figure out HOW to return it. Good Luck!
Windows XP

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