IPod Shuffle won't update or restore

I have an iPod shuffle, it suddenly stopped playing songs, so I told to myself, well, I restore it and it will run again, but when I connected the ipod to the computer and tryed to restore it, it said:
Preparing ipod to restore.
I waited a long time and was still like that, and every time I connect it it doesn't appear in itunes or the desktop.
Any suggestions?
Guisoc

first of all make sure that the battery is completely charged
toggle the hold switch for atleast 6 times.
try plugging the shuffle in different usb port
go ahead open up >>My Computer >>Control Panel >>Add/Remove Programs >> delete all previous updaters even ipod for windows
download the latest updater 2006-06-28 from apple.com
then restore it or update it.............don't worry u won't loose your songs they are safe in itunes
hp5500 Windows XP laptop

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I have the following problem: when I connect my Ipod shuffle (got it from a friend recently), it shows up in itunes, and I can add songs. But it won't play any songs. It actually shows up in Itunes not as a shuffle but as an old Ipod with the 4 buttons.
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when I try to charge it, it will only charge when I'm
not using Itunes. I really need my shuffle right now
this month because I'm going on important trips and I
don't mind listening to the same songs I already have
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-end edit-
Message was edited by: TrevorJacobs

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Unfortunately, I do not have a solution to this problem; however, I am experiencing the same thing. However, my iPod Touch is new. It will not play any of the DRM-protected content that I purchased previously; however, it will allow me to purchase content with my Apple account, so it is certainly "authorized," as it were. I guess I will try to reset it, but I doubt it will work.

IPod Shuffle won't update or restore

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