IPOD software makes my cd/dvd drive disapper

hi, i have had to re-boot my pc and when i was restalling my software for my ipod it causes my cd/dvd driver to disapper, when i called pcworld to ask how to re load the software without causing the problem they said to download the new software (7) online and that it solve the problem but it still causes the problem, does anyone know how i can re stall my ipod software and itunes without using my cd/dvd driver?
the ipod was working fine before re boot of pc and installed fine first time but not since.
any help would be greatful thanks

there's usually numbers after that.
the cruder technique involves a similar sort of edit ... basically it involves just deleting the upper and lower filters altogether. see this MS document:
(MS) CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19, Code 39, or Code 41 after you remove Easy CD Creator in Windows XP
(this is actually what Packard Bell was recommending on its support site for a while.)
if you try the cruder technique, you may get the following message next time you try to launch itunes:
"Warning! The registry settings used by the itunes drivers for importing and burning CDs and DVDs are missing. This can happen as a reseult of installing other CD burning software. Please reinstall iTunes."
if you get that, rather than reinstalling itunes, try a "reboot and repair".
reboot the PC (very important), and then do a repair install of itunes.
go into your Add/Remove programs. select itunes, click "Change" and then click "Repair".
(you might also want to check to see if your other CD burning software on the PC still works. if it doesn't, head to Packard Bell, or the software manufacturer's website for instructions ... i believe that Packard Bells come with RecordNow 7.0.x, and that might be linked to your backup utilities, so it's probably worth checking.)

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Hi buddy
First of all thank you for participation in the forum its always nice to have users who shares the own experience and knowledge.
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But to be honest Im a little bit skeptical because there is a chance that the drive could be damage during this procedure.
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Ipod/Itunes software disables my CD/DVD drive.

Guys can anyone help me with this piece of crap I bought my wife for Christmas.
WE installed the software initially correctly and it worked although an error came up with itunes. We have imported a heap of CD's and downloaded a stack of songs to the ipod.
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there's usually numbers after that.
the cruder technique involves a similar sort of edit ... basically it involves just deleting the upper and lower filters altogether. see this MS document:
(MS) CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19, Code 39, or Code 41 after you remove Easy CD Creator in Windows XP
(this is actually what Packard Bell was recommending on its support site for a while.)
if you try the cruder technique, you may get the following message next time you try to launch itunes:
"Warning! The registry settings used by the itunes drivers for importing and burning CDs and DVDs are missing. This can happen as a reseult of installing other CD burning software. Please reinstall iTunes."
if you get that, rather than reinstalling itunes, try a "reboot and repair".
reboot the PC (very important), and then do a repair install of itunes.
go into your Add/Remove programs. select itunes, click "Change" and then click "Repair".
(you might also want to check to see if your other CD burning software on the PC still works. if it doesn't, head to Packard Bell, or the software manufacturer's website for instructions ... i believe that Packard Bells come with RecordNow 7.0.x, and that might be linked to your backup utilities, so it's probably worth checking.)

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Message was edited by: superman6966

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hi, so you say that the drive will work in another SATA port is there the potential that the SATA port you are currently using has a fault? does it work with any other hardware?
another option is a classic windows fault regarding the corrupt registry filters that would make a CD\DVD drive disappear in explorer, however i am not sure if this problem afflicts sever 2012. you could give it a go to see if it resolves the issue
Press the Windows logo key + R to open the Run dialog box.
Type regedit in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type
the password, or click Allow
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HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters
registry entry. To do this, go to step 7.
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When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.
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On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.

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When you click DVD Maker-what exactly happens?Or what kind of error is?
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IPOD software makes my cd/dvd drive disapper

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