IPod Software Update Server can not be contacted

I have a vintage iPod Mini that I am attempting to Restore on a iMac PPC with iTunes 9. When I select the Restore button in iTunes, a dialog box appears stating that the iPod Update Server can not be contacted. Resolutions from the iTunes Help relate only to Windows based Operating Systems. Other discussions all relate to Windows Regarding Macs; it states that I should check my internet settings to make sure I can contact an Apple site and clearly as you can see, I can create a discussion topic, so it is not the internet.
Can anyone offer a resolution to this problem

No response by Discussion Group. BD Aqua states iTunes Store is not compatible with OS X 10.4

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'ipod software update server can not be contacted' HELP!!!!

I am trying and trying to get my husbands Christmas gift to work. I did not know much about ipods when I ordered it. I got a refurbished one (first mistake) It is formated for a mac. I can NOT get it to reformat for my PC. A window keeps showing up that says "ipod software update server can not be contacted" and under it "make sure your network settings are correct and your network connection is active or try again later"
I am about ready to toss this thing out the window. Or send it back and eat the 20% re-stocking fee the company has.
This is our first ipod and I am now really turned off by them
Do you think that if I took it to the apple store that they could reformat it?

I have an iPod 30Gb which updated to 1.3 without problem on WinXP, and another which doesn't update on Win2K. Win2K doesn't have a built-in firewall and I don't have any third-party firewall installed on it. So the port issue you just mentioned shouldn't be at stake.
So, to get to the bottom of this, I just wasted a couple hours trying a host of things. I fired up Wireshark (freeware protocol network analyzer), here's the bottom line:
1. While running the built-in iTunes "Network Diagnostics", Wireshark does show that iTunes communicates with the following remote services:
www.apple.com.akadns.net
a227.da1.akamai.com
phobos.apple.com
The result of that test says connection active: no, Connected: no, etc. Red dot on the middle test.
2. When I click on the Update button in iTunes' iPod section, Wireshark doesn't show any HTTP request, or any other type of remote request, for that matter. This means iTunes simply never accesses the update site.
3. I don't think any port is blocked in Win2K (although I read somewhere that disabling some Windows services can close some ports). Another block could be made router-side (either local router or ISP), but as I've already mentioned, iTunes has no trouble accessing the update site on my XP machine, and they're on the same router; the only difference is, the Win2K laptop is plugged into an Ethernet cable, the XP laptop is on wireless.
So, where the explanation given to dealyb is valid because of the company's firewall, it doesn't seem to apply to me.
More investigations needed. If anyone wants to pick up from there and provide additional data... This is exceedingly annoying.
Message was edited by: spiff06

HT201210 I can't restore my child's ipod touch due to itunes stating the ipod software update server could not be contacted or is temp. unavailable which I have several times & tried the resolution steps on the error page & the ipod won't restore please

When I was updating my child's ipod touch with itunes....it put the ipod in recovery mode and said I would need to restore and then update....which was my only option to choose, so when I chose restore & update....after going thru it seemed the process, then a window came up that stated the ipod couldn't be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable and to try again. After trying this several times unsuccessfuly and going thru the steps on the help section, the ipod is still not able to restore & update, thus we can't access anything on our very new ipod touch and I am very frustrated, can't afford any Apple support tech time. PLEASE HELP!!

Try:
- Powering off and then back on your router.
- The Additional Information paragraph of
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

Ipod Touch Stuck On iTunes Screen. The iPod 'iPod' cannot be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable.

I got a new ipod touch for Christmas.
Today I was going to put music on it, i was told there was updates.
So I went ahead to do them.
My Ipod is stuck on the screen with the usb cord pointing to the itunes logo.
In Itunes i'm told :
Itunes has dected an ipod in recovery mode. You must restore this ipod before it can be used with itunes.
Turning the ipod off - the same screen appears when it's back on.
When I click restore ipod and after restore and update is clicked ; Extracting software loads up at the top.
When its done this is the message I get:
The iPod 'iPod' cannot be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable.
I've been looking up trying to figure it out myself and have read making sure a setting in Lan Settings in Internet Properties has ; Automatically detect settings checked. I still get the same ipod message.
I've tried holding the power and home key to turn it off, then powering it back on. But that doesn't work.
I installed itunes today, so its up to date - I checked.
I don't know what else to do.
Can someone help me out, please? :}
The operating system was ios 5 something? It wanted to update to 6 i believe.

I've tried the top part but now that i've looked to the bottom:
Additional Information
The “hosts” file may also be blocking gs.apple.com.
Select the hosts file (normally you can find your hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC).
I put this in the url bar?
When it gives me the list of names, im not sure what to do from there. The steps aren't that clear for me.

IPod software update server could not be contacted

I was attempting to sync my iPod Classic and received a message saying:
iTunes cannot read the contents of the iPod. Go to the Summary tab in iPod preferences and click Restore to restore this iPod to factory settings.
I did this and received this message:
The iPod software update server could not be contacted.
I have powered my iPod off (holding down menu & toggle) several times and I have quit iTunes and opened it again to see if this would fix the problem but I always get the same error messages listed above.
Can anyone tell me how I can resolve this problem?
Thank you!

Hey there,
Make sure you iTunes is enabled through the Windows firewall. Instructions on how to do this can be found [HERE|http://support.apple.com/kb/TS1368] as well as other troubleshooting solutions for this issue.
If you are using Norton or McAfee AV, I would try temporarily disabling them to see if that helps the situation as well.
Or see if this article can help you out. It's worth a shot.
http://support.apple.com/kb/TS1814?viewlocale=en_US
Hope this helps.
B-rock

"Ipod software update server could not be contacted": Ipod Restore

When I was trying to update software on my 4th generation Ipod Touch, the screen froze with the 'connect to Itunes' image (i.e. the Itunes logo and the USB). The screen has been frozen that way since and consequently, I have tried to restore my Ipod.
I have uninstalled and installed the latest update of Itunes; updated Windows; re-started my computer numerous times and tried holding the power off/home buttons down together. When Itunes loads, I always get the option of restoring my Ipod however once it has finished extracting software, it says "it cannot be restored at this time because the Ipod software update server could not be contacted or is temporarily unavailable".
Therefore, I was wondering if anyone can provide any help in terms of what to do as I am really stuck :/
Thank you!

Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem

HT201210 Trying to restore ipod and keep on getting error message: the ipod software update server could not be contacted. the network connection was reset

Hello can someone please help? Trying to restore ipod and I keep on getting error message: The IPod software update server could not be contacted. The network connection was reset. Make sure your network is active and try again.

Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

IPod Touch 4gen disabled "The iPod Software update server could not be contacted" Make sure your network settings are correct and your network connection is active or try again later. Please help!

My daughter forgot her passcode. Her iPod Touch 4gen is disabled. I've tried everything I've read online. I get to the "Restore" part on iTunes and then I get the message, "The iPod Software update server could not be contacted. Make sure your network connections are correct and your network connection is active or try again later." How can this be so hard to do? Why isn't there a simpler solution. I live 2 hours from the nearest Apple store. Any advice you may offer would be very much appreciated.

Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

Trying to update keep getting a message "the ipod software update server could not be contacted Network connection could not be established" using mac OSX. done this with 2 ipod touches??

trying to update 2 ipods but when I go through the process it says "The ipod software update server could not be contacted" "Network connection could not be established". One of the ipods is locked and I don't remember password.

Here's what you can do in case of the forgotten password:
Connect in recovery mode and restore, you'll get the option to rest the passcode during this process:
iOS: Unable to update or restore and iPhone and iPod touch: Wrong passcode results in red disabled screen
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Check this post for the network problem:
https://discussions.apple.com/message/17855328?ac_cid=142432#17855328

'The iPod software update server could not be contacted.'

I have recently been having problems with my iPod touch 2g.
I updated my iPod and everything worked fine, but I realised it had wiped my iPod clean, and I changed it back to recover my lost notes. I got most back, but when I tried to update it again, the problems came.
Whenever I tried to click restore on iTunes, an error kept coming up:
"This iPod cannot be used because the Apple Mobile Device Service is not started."
I tried searching around for answers but nothing would work. I cannot acess my iPod. It is frozen on the recovery mode screen, (the image of a USB and iTunes logo), and cannot be switched off. I have tried uninstalling iTunes multiple times and restarting my computer.
When I started this update, I had iTunes 10. (Not sure exactly which one). Though at one point I updated it to iTunes 11, but quickly uninstalled it and when back to 10 because I didn't like it. Maybe this had something to do with all the errors? I don't know.
Then overnight, my iPod was just left on the recovery mode screen, unable to do anything with it. When I switched my computer back on to try again, when I click restore, a new message comes up:
"The iPod software update server could not be contacted."
I again tried researching but nothing has worked. My internet connection is perfectly fine. I can't use my iPod at all. It needs restoring, iTunes recognises that, but will not let me click restore. iTunes store works fine.
Please, somebody help?! I don't know what to do.
p.s. I'm using Windows 7.

Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- For one user uninstalling/reinstalling iTunes resolved the problem
- Try on another computer/network
- Wait if it is an Apple problem

Trying to set up brand new iPod shuffle (4th gen) in iTunes, but it says "The iPod software update server could not be contacted."

I just bought a 4th generation iPod shuffle from the store. At the end of the iPod set-up in iTunes, whenever I click "done" a message pops up that says, "The iPod software update server could not be contacted."

Hello, curieuse.
Thank you for visiting Apple Support Communities.
Here are the steps that I would recommend going through when receiving this error.
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
Cheers,
Jason H.

My ipod needs to be restore and I get a error message saying :ipod software update server coud not be contacted.

My ipod needs to be restore and I get a error message saying :ipod software update server coud not be contacted.

Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
Then tap Settings > General > Software Update
No data is lost due to a reset.

Tried to restore my ipod touch 4th gen but it says "The ipod software update server could not be contacted" Please help!

Ok so I reset my ipod touch 4th gen and it got stuck on the apple logo screen and holding down the buttons just made it turn off for a few seconds and go straight back onto the logo screen, nothing was happening with it connecting to itunes either. But I held the home and the power button down at the same time while connected to my laptop and then when the logo reappeard I released the power button and it came up with with the itunes logo and the usb logo. It then allowed me to select restore on itunes which I did but a box popped up saying "The ipod software update server could not be contacted. make sure your network settings are correct and your network connection is active, or try again later." Please help.

Try:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

Error 1638 - iPhone software update server can not be contacted.

Hi,
I can't update my iPhone iOS to 4.3.3 with iTunes since a few months i still have the 4.3 version. I am using iTunes with an iMac with all software updated.
I am getting the error "iPhone software update server can not be contacted..."
I made a few research and tried the following fix:
http://support.apple.com/kb/TS1275 for error 1638 > 1004
http://support.apple.com/kb/TS3297 with no success (specifically the Blocked by configuration section - 2 Rebuild network information, the hosts file under /private/etc/hosts had no information that needed to be commented with #)
After all troubleshooting I re-installed iTunes with http://support.apple.com/kb/ht1224
And I am still getting the same error...
What can I do?
Thanks for your help

Same issue still with OS X Lion, last version of iTunes, can't update to iOS 4.3.5 or restore my iPhone 4. iPhone isn't Jailbrake. I am allways getting the error: "the iPhone "****" cannot be updated at this time because the iPhone software update server could not be contacted or is temporarily unavailable." (error 1638).
I'd like to update iOS or restore my iPhone if needed but this doesn't seem to work neither as the problem is related to the conenction to the server.
Can anyone help?

I've forgotten my passcode and when trying to restore it I get "The iPod software update server could not be contacted"

I recently had my iPhone taken away from over-use so I thought I'd just use my iPod I haven't used in forever, when turning it on it said locked for 21 million minutes, so I checked out few videos, fix it on iTunes, and when I could access my iPod, my mind went complelty blank, so I checked out so more videos on what to do when fogetting your passcode, and I found you had to restore your iPod, which was fine by me because, I have maybe an app or two on it, so wiping everything out wouldn't be anything.. But, when I go to restore my iPod I get, like in the title, "The iPod software update server could not be contacted" any ideas on what to do?

Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

IPod Software Update Server can not be contacted

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