IPod starts up, shows folder icon then stops

when i connect to itunes, the ipod shows "do not disconnect", but is not recognised by itunes and never gets beyond the "do not disconnect" symbol on the ipod. The remote device is shown on explorer drive mapping - but you cannot access the device.
when disconnected from the computed, i restart, get the apple symbol then the folder/excalm symbol and the ipod closes down. can hear the processor working, there is a bit of a click as it tries to do its job.
would like to wipe the drive and restart, but need the ipod to be recognised by itunes first. any advice?

You need to re-format the hard drive on the iPod. Not knowing which generation it is, I'll assume you're using USB. The procudure goes like this: first un-install both iTunes and any updater software you may have. Download the latest updater and run it first. Hopefully, the computer will recognize the iPod and you can proceed to re-format the iPod using the updater. Once that is done, disconnect the iPod. Now,install iTunes. Re-connect the iPod and iTunes will give the option of either synching automatically at that moment or not synching at all.

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